Fullbeauty Arvostelua 

I would give 0 if I could. I placed an order and when the confirmation came it listed an old address from 5 1/2 years ago. When I realized that I contacted them immediately. The reply assured me that they had the correct address. Well, no they did not. They delivered to an address 4 states away where I lived 5 1/2 years ago. I tried calling and was told there was nothing they could do. I'm out the money because of their mistake. Do not order form them---rip off.

This guys are cheats I have placed my order on 26th October 2025 and still have not received any update about my product I have been sending them email and messages on Facebook and instagram but no reply please don’t invest on this site really big time cheats

I don't take issue with their products, but I have been waiting since Sept. 17th for my order. They used FedEx for delivery and it's been sitting in Chino, Ca. since Sept 22nd. I'm not getting any real help from this company or FedEx, they keep telling to wait or contact the other company. I'm fed up! I was told to give them a total of 20 business days. This is horrible service!

Over a month ago I ordered an item. It had to be sent to a Canadian address so it took 2 weeks to receive it. I returned the item 18 days ago but have not received a refund or any notice of a refund. Where is it? I can't make an exchange for another item unless I receive the refund. I have emailed and phoned you with very unsatisfactory results - NO REFUND YET!

I pay a fee each year to have shipping $2.99 and return fee should be $0. I returned 2 items, asked for original payment(my credit card) to refunded. They sent me a letter stating it was credited for a "Gift Card" with them. I've been on the phone with philippians for 45 minutes!! They've said they can credit my account minus a $10.99 restocking fee!! I've never heard if this. This is Fraud I'll be contacting my lawyer!

Clearly a scam. Got an email from Fedex indicating I was getting a package from them. The problem is that I never heard of them, let alone ordered from them. Called the company who said they could not find any order-even after I gave them a tracking number. totally suspicious. Avoid.

I'm not typically someone who reviews things unless they're great, but I hope I can save someone else the time and money I've lost.

I had previously ordered from this company with no issues. This year, I've tried twice to order shoes. The first time, they reached out and let me know that one item was no longer in stock, and I ended up canceling the order. Part of this was because it had been more than a month since I'd placed the order, and when I'd reached out to check in, was told that international shipping processing times (I'm in Canada) could be several weeks.

I tried again, and placed an order early June. Didn't hear anything back, no updates or shipping, so I reached out via live chat early July. Turns out that the SKU was wrong on one of the items so the order was placed on hold. I was never informed, and had already been charged the full amount. Had a lot of back and forth over a few weeks - it was sent to their tech team, oh, NOW it's been sent to the tech team, turns out we can't fix the original order so we're going to put together a new order with the correct sku and send it out. End of July, was told that it would be sent out high priority. After a week, no notice, reached out. Ended up requesting a refund because no action had been taken. They refunded the cost of the original items, but not the $57.50 in shipping and tax. I reached out via live chat, told I would get a phone call that day. I had provided screenshots both by email and on the chat of the original purchase amounts, and the refunded amount. A week later, with no call, I reached out to their phone support. I had a long, frustrating conversation, where they finally saw that they had, in fact, charged me the full amount and only refunded the cost of the items and not the shipping and tax, I was told that they would escalate it and it would be resolved right away. Also told that I would receive an email to rate the interaction. It has now been a week and a half since the phone call. I have not had any follow up (not even the email asking me to rate the call), and no refund of rest of my order payment.

I am VERY disappointed by the direction this company has gone. They are the umbrella for a number of different brands. While they were legit at first, at this point they seem to be heading to just a scam. Please don't order from them.

Placed an order that was shipped through FedEx. Contacted FedEx multiple times about undelivered package. Finally contacted FullBeauty customer service and was told if I still haven’t received package by the fifth day of undelivered package to call back.

Order placed and days later, I visited website after receiving notice of shipping and order number, yet their system stated no order under that number or my name. I smelled a Rat at that point and told them to cancel the order and credit my card. They refused. This has been ongoing for many days with constant emails and rude staff at their customer service phone but absolutely no resolution. I will burn the merchandise on receipt and I will be certain to share my horrible experience with everyone I know.

Give monetary refunds for returns/Give monetary refunds for returns

Include an order number in the package to make returns easier. I ordered several pairs of slacks and was unable to return some because they told me they could not find any record of the purchase. Make returns easier also by participating in happy returns.
I have several credits that are unredemable and they count on that. I am reluctant to order and will stop ordering for companies under this umbrella if these issues are not addressed.

Horrible! Horrible! Horrible!.... If you want to return something, FORGET IT!!! There will be a charge for your return AND you get a credit, no $ back!! Horrible company to deal with... NEVER AGAIN!!!!!!! Be sure to read all reviews of this company before ordering from them

This company is dishonest & unethical, so be warned. I ordered a bra back in April. Was taking a long time, went back online to check order status & it said it was on back order. Still waiting, check again & now states the bra was cancelled. They claimed in an email & also a letter to me the reason for that was because they didn't have "authorization" for payment. Which is BS, since they were paid for this bra & others from my Pay Pal account. Had to do a resolution with Pay Pal for reimbursement since this co. didn't contact me back after I inquired with them first. Pay Pal resolved this case in my favor & will be reimbursing my account since this company did nothing & blatantly lied. Customer service is non-existent, so be warned!

I have been ordering with Catherine’s for many years. All of a sudden I can’t order because 2 things were on back order a few years ago and they sent it out and did not get paid for it. They said they sent me invoices and I never got them and they won’t send me email invoices, only mail invoices and only after I pay. This sounds like a scam. Send me an invoice, let me see it is not a scam

I placed two orders for shoes using a "gift card" which was really money they "refunded me" for two jeans I returned, and also using PayPal for the balance owed. Two different orders. Here it is 10 days later and no shoes at all, no email saying they were mailed. I checked my account and it says they sent me a post card because of some question about my mailing address. Why not sent an email as we've been doing? I tried to clear up whatever this mess is, and it says I have to wait for Monday to call an 800 number. They really let me down this time.

If I could give them less than a 0 I would.
I have never had such horrific service.
I placed two orders.
One for 4 shirts, they refunded 2 of the shirts but I have yet to see the refund. Then I go on the site and I can buy the exact same shirt they refunded me for. Regardless this order was given a tracking number and it has not moved one inch. According to them I canceled the order which I most certainly did not. If it was canceled why was it given a tracking number?
The second order is on its way and should be here soon but I am not hopefully the items will be any good at all.
As well they cannot tell the difference between a billing address and a shipping address.
I placed the orders and sent them to my son. His address is different than mine obviously but according to them he placed the order.
When I tried to explain this to the person I was told I was wrong.
I will never ever use this company again. It is sad because they have a lot of nice things my son would like.
In short stay far far away

My order was delivered to wrong address, even though I paid exorbitant shipping, they provide no customer service, I have to obtain a police report and fill out an affidavit, I think they should have to work with shipper to see where my pkg ended up

DO NOT BUY FROM THIS COMPANY. If I could could a 0 rating I would. I ordered 4 items on March 18th and received email confirmation. When I checked my banking, I was charged 3 times for the same 4 items. I called Customer Service immediately and explained the situation. I was told that they could not correct their mistake as my order was already processed. As an international customer I was told I would have to receive the items and pay the shipping to return them.
How does this make sense? I paid shipping 3 times to receive the order and now I have to pay shipping another 2 times to return identical items. This is ABSOLUTELY RIDICULOUS!! WHAT A SCAM!

Do not buy from this company.
I placed and paid for an order on about 25 January. DHL notified they had the order then it disappeared. Nothing happened for a week or 2 until I emailed them. They could not find the order until I emailed it to them. Then they said I had to wait 30 days to make sure it was lost. Then they promised me a refund in 3-5 days. That was a month and 6 emails ago. They just keep saying my refund is being processed. For a whole month. They clearly have no intention of sending my order or repaying my money and they think I am going to just walk away from $300. Nothing but fraud and no service.

I place an order on feb 27,2025 & I have not received it yet 🤦🏾‍♀️ I have been emailing them & I also called customer service.. The only reply I keep getting is please allow us more time .. Um it’s March 21st how much time do yall need?? I just want a full refund because I paid over a hundred dollars for 3 items I truly needed… But never again‼️‼️‼️ So if you’re looking to deal with this company honey you better RUN 🏃‍♂️

Companies, customer service is horrible, purchased a dress, was told I would receive free shipping, spin wheel for additional incentives, paid noticed I didn’t receive free shipping, also never received my order info thru my email, had to contact them , wouldn’t honor the free shipping, would not let me speak to supervisor, and canceled my order , didn’t know until my second call because they had hung up on me while waiting to speak to a supervisor , wanted to place another order while I’m still be charged for the first order , this company is atrocious, and has some real negative customer service reps