Aje. Arvostelua 103

Their jacket gave me a rash and they wouldn’t accept the item back, even tho under the Australian consumer law they have to accept it back. Cheaply made items using cheap material. I’ll be taking the matter further with Accc.

Very frustrating experience with Aje. I purchased a full-price dress for around $800, and when it did not fit, their return system only offered store credit. Their posted policy says full-price items are eligible for a refund to the original payment method or store credit, so this made no sense.

I emailed twice with no response and had no easy way to reach customer service. For a brand at this price point, this is unacceptable. The dress may be beautiful, but the return process and customer service experience were terrible. I would never order from this place again.

Horrible customer service. The website is deceiving. This store doesn't offer credit card refunds. Awaiting to hear back.

The turn around phone call was a bit delayed ( over a week)
However
Grace from essendon store really helped me out.. i was home.with 3 sick kids and she went above and beyond ordering it and getting it shipped to my house .. thank you grace really appreciate it soo much

I completed an Aje survey recently and given a 15% discount with next purchase before 15/2/2026. I’ve called twice, emailed three times and no response to details on how to apply to discount to purchase. Customer service feels non existent. Shame as I do like this brand but they gave really let themselves down here and will not look elsewhere. Customers are clearly not valued at Aje.

Extremely Disappointing Customer Service

I returned a faulty skirt to Aje several weeks ago and provided all the required return evidence and documentation. Despite this, I have still not received my $217 refund.

I have sent multiple follow-up emails, left a voicemail, and even contacted them via Instagram. Their automated response states a 48-hour turnaround time, yet it has now been over three weeks with no reply, no acknowledgment, and no refund.

What makes this even more frustrating is that they continue to post regularly on social media promoting new products, while completely ignoring customer refund enquiries.

This has been a very disappointing experience. I have now escalated the matter with my bank and am considering further action. I expected far better service from a brand of this level.

I would not recommend purchasing from Aje based on my experience.

By the way my bank has stepped in to investigate this and the matter has been escalated with evidence provided and will not hesitate involving AFCA too.

Dear Aje Team ,

I wanted to take a moment to commend Scarlett from your Aje store in Rundle street Adelaide for the exceptional service she provided me. She went above and beyond by arranging for a dress to be ordered in for me to try on, and when there was an unexpected issue with the payment, she handled it promptly, professionally, and with genuine care.

Scarlett is truly an asset to your business. Her attentiveness, efficiency, and warm approach made the entire experience seamless and enjoyable. It’s rare to encounter such dedicated customer service, and I felt it deserved recognition.

Please pass on my sincere thanks and appreciation to her.

Kind regards,
Daniella Cowie

My personal experience was excellent, the staff were very friendly and helpful I was trying to find a dress for my beach wedding. They took their time helping me, I didn’t feel rushed into making a decision, they provided honest advice and when there was a slight issue, which was technically my fault, they resolved it straight away. The dress is stunning and great quality, customer service from the staff at Commercial Bay was above and beyond.

Je kunt hier niet retourneren, alleen een shoptegoed krijgen dus ik zou hier NOOIT meer bestellen. De jurk ga ik proberen te verkopen via Vinted want wat moet je met een tegoedbon van zo een slecht bedrijf.

I would not recommend working or buying anything there, especially in Melbourne. The state manager is terrible human beings. The staff at the Essendon store—Mia, Aya, and Ella—are lazy, rude, and untrustworthy. My experience was a nightmare. I am not only wishing but also praying every day for the day when they will face the consequences of their actions. Whether it takes 10 years or 20 years, I will be waiting!

I was emailed as a member and asked to provide a screenshot of my bank account for an online transaction purchase 4 days ago that has not yet been posted. It was for an item purchased on sale. They 'declined to proceed with my order" and would not provide contact details to follow up and NO REFUND even though they cannot fulfil their order. I have just lodged a complaint with fair trading. I will never buy from this company ever again!

Disgusting customer service!! I emailed them regarding a mistakenly returned parcel and they never responded to the multiple emails or calls. Today got a notification they actioned a refund without even acknowledging my previous correspondence. Appalling!! I have never been soo dissapointed with a company and their lack of support for customers. If I could give less than 1 star, I would. Can’t even re-buy the top as it’s sold out.

Unreasonable and infuriating! Customer service team were sent photos of 2 pairs of footwear purchased describing and showing their faults. (One pair different shades of blue, the other has a crooked stich in the leather of the slide on one side) Jack and team have said unless there is a GENUINE fault they cannot help but understand how disappointing this may be. Genuine? Um excuse me?!?!
Really need to look at changing your name from customer service to something more accurate. Such a shame for an Aussie brand! I wonder whether Adrian and Edwina really know how their so called 'customer service' team are really treating their customers! I don't think this would be allowed to continue. I am taking this further. I wish I had read all the bad reviews prior to purchasing online. Buyers beware!

Terrible, just terrible.
Save yourself time and money.
They delivered the wrong product you order online and are happy to make it as hard as possible to try and get your money returned.
Don’t waste your time with Aje

I tried the item on in-store but they didn’t have my size. Ordered online (for a better price) and could track my order almost immediately. It arrived 4 days later during the busy Christmas period. Very happy.

I bought a vegan leather shirt with a matching skirt and a couple of the vegan leather -covered buttons on the shirt cuff were missing. In contacting the company’s customer service chat to try to buy additional buttons, I went through nine rounds of texting back and forth (was it a bot or a person? Idk) The chat sent me in circles by asking and repeating a sequence of questions without getting anything accomplished. The customer service final resolution was “I’m sorry we can’t help you and consult a local boutique,” which I have no local boutique because there is not one in my town.

With all the retail competition you would expect better. VERY poor online service and communication skills. Refund policy is a joke. And the quality of the products do not match the inflated prices. I bought a pair of their mesh style flats on sale for 110. Absolutely horrible, size runs very large and the shoes are very uncomfortable and …cheap.

The medium of their sports top honestly fits like an xxxxs. It’s like I’m trying to put my babies top on. Beyond ridiculous! I don’t know what cheap factory they are making these items. No response via email. Shocking

The absolute worst customer service from online store. Refuse a refund and don’t answer the phone or call you back or reply to emails. The girls in stores though (that I’ve encountered) are lovely.

Extremely Disappointing Experience – No Interest in Keeping Customers Happy

I was genuinely excited to purchase from Aje and bought three handbags as soon as the Black Friday sale went live. Less than nine hours later, they added an extra 25% off. I contacted them twice with no response.

When I received their automated request for feedback, I explained my disappointment and asked them to review my order, as the total difference was almost $200 within 24 hours of the sale going live. I finally received a response telling me to return the items and repurchase them at the new price. This made no sense – aside from the inconvenience and the unnecessary trip to the post office, the carbon footprint alone is completely avoidable.

I wrote back requesting a refund of the difference, but this was immediately shut down. It’s very clear they’re not interested in keeping their customers happy or doing the right thing by loyal shoppers.

Such a shame. This experience has genuinely put me off wanting to be a customer in future and I have also not only shared my experience with friends but colleagues alike.