Aritzia Arvostelua 172

Aritzia sent me a faulty item that was shorter than the original pair I had ordered before and clearly much worse in quality.
What makes this even worse is that customer service has now failed to properly respond to me three times. Instead of resolving their mistake, I keep receiving generic automatic replies asking me to send the same photos and videos all over again to prove an issue that is clearly their fault.
I have been going in circles for over a month because of their mistake, with no real resolution.
Very disappointing quality and extremely poor customer service.

This is my second order from Aritzia. I got a skirt again. Fits well. True to size. Looks just like the picture on the Aritzia website. I love Aritzia's clothes.

I bought a coat from Aritzia on Black Friday for $260. UPS never delivered my coat. They marked it as delivered, but didn't take a picture. My neighbors didn't have it. I've never had a package stolen from my porch so I doubt that was the case. Artizia refused to refund me, citing that "UPS marked it delivered." I opened an investigation with UPS, wherein they determined the package in fact was not delivered. They stated their company will reimburse Aritzia, who will reimburse me. It's April of the following year and I am still chasing down this $260. Aritzia says they have no record of contact from UPS. UPS says they sent it to Aritzia. I will never do business with this shady company ever again. Oh! Icing on the cake: there isn't a supervisor available at 2p on a Wednesday afternoon.

Okay, cool pieces

If I can give no star I would do it. I purchased 2 items and my husband gifted me 2 items as well. These items are my first aritzia. I washed them all together along with my other clothes and my aritzia pants came out with discoloration. It was the only item that got defected after washing it. It would be easier to accept if other clothes had issues also. I didn’t even get a chance to use it. I was so excited for this purchased since my life had been appointments for my son and just staying at home. I tried to get a refund or at least exchange the item but they declined it. This will be my first and last purchased with them. I am very disappointed since their brand is so expensive but not worth any dollar.

My daughter loves the Aritzia products and really wanted gift cards for her recent birthday. My sister, her aunt bought her a gift card and sent it in the mail and it never arrived. She called the store to see if they could cancel the card and reissue one. They verified the purchase and also that the card was not used. However the staff would not accommodate the reissue of a card. We have spent thousands of dollars with Aritzia, but now have a horrible taste in our mouth about this extremely poor level of service. Nothing was even offered to try to make it right. Honestly, we choose to shop in places that value customers and obviously Aritzia would rather keep their $100 thank make a loyal customer feel good about a bad situation. It’s beyond disappointing being there are a lot of competitors options out there. I wish they had taken this opportunity to do the right thing.

I ordered from Aritzia and the package was misdelivered by FedEx, confirmed in writing by FedEx’s Executive Customer Relations team. Under Aritzia’s shipping contract, they are responsible for ensuring delivery or issuing a refund or replacement when the carrier fails.

Despite providing documentation from FedEx and escalating multiple times to Aritzia customer service and even CEO/investor relations, Aritzia has ignored all requests to issue a refund or replacement.

This is clearly a failure to meet contractual obligations, and repeated attempts to resolve the issue through customer service or escalation channels were deflected or ignored. Customers should be aware that orders may not be honored even when the shipping failure is the carrier’s fault and fully documented.

I'm still waiting for the $200+ Aritzia owes me. Let's see if Jennifer Wong responds to my email.

I rarely leave negative reviews, but my experience with Aritzia has been incredibly frustrating. My parcel did not arrive, and although this has been acknowledged, I’ve been struggling for weeks to obtain a refund. The customer service has been disappointing — responses are slow, unhelpful, and lack any real effort to resolve the issue. It’s unacceptable to leave customers out of pocket for orders they never received. I expected much better from a company of this reputation.

I have shopped with Aritzia for years now, spending a lot of money. My latest purchase is faulty, lots of holes after one wear, and they have told me they can only do an exchange but I do not want more items that will fall apart. I was shocked by the customer service after they charge SO MUCH for basic items.

I purchased a hoodie for my daughter for Christmas. It seemed to be a good quality and was soft and comfortable. However, after one wear it had a hole in it. It never got pulled or damaged by anything. We washed it according to the directions on the tag. I reached out to customer service and they told me there was nothing they could do. They told me this was normal wear and tear. This item was worn one time. It seems wild to me that they wouldn’t stand by a product that got a hole in it after one washing. I kept reaching back out and they closed my case.

This was their response:
Unfortunately, my team cannot deem this a quality issue. This is an issue of regular wear and tear, caused over time by the use of this item.

I can understand that something might get a hole in it “over time”, but if that means one wear for the amount of money they charge for these products I will never give them my money ever again.

Purchased a sweatshirt in December at Aritzia (Legacy Place). After a single wash following care instructions, it developed permanent stains/discoloration. Because the receipt was lost (paid cash, no phone number on file), Aritzia refused any exchange or store credit despite clear product failure. Case #7912651. Posting so other customers are aware of both quality risk and strict receipt policy.

Horrible customer service. Their Concierge service is a joke. Nobody answers the phone at any location. If the item is in the store but not online you can not purchase the item and have them hold it for a pick up or ship to you . Its reserved for walk ins only...thats crazy? I can't imagin what returs are like. There are too many other places to shop. Avoid the agrivation

I ordered a coat in a Size XXS, but received a Size Medium. I returned the incorrect item the day after I received it. I waited for my refund, but it took so long, I called Aritizia to check on my refund status. They said that my "case" went to another department and they gave me a Case Number. I finally received an email, over a month later, just to say that they will not be issuing a refund. Wait, what?! So I was sent the incorrect item to begin with, returned it, then I won't be refunded the $287.30? That makes no sense at all! The customer service rep just kept saying over and over..."So sorry this has caused frustration for you, but our internal team has reviewed your case and their decision cannot be changed." I asked to speak with a manager, she told me to hold, came back on the line and said again "So So sorry this has caused frustration for you, but our internal team has reviewed your case and their decision cannot be changed." Wow, this is unbelievable. I have never experienced such a scam. After researching online, apparently, this is very common practice for Aritzia. I will definitely contact my bank to dispute the charges. Many say that once a charge is disputed with Aritzia, they will completely block you from online shopping with them. Totally fine with me! :)

After admiring the cardigan of a coworker, I ordered the same one from Aritzia. Unfortunately, it was too small. They did not have the size I needed, so I returned it only to be told I could have only a gift card. I don't want a gift card. I typically don't shop there (and now never will). So, I'm stuck with a $93 gift card. I am definitely going to purchase something and then destroy it at the counter. Aritzia may scam my money, but they aren't getting my money AND keeping their merchandise.

UNHAPPY CUSTOMER
The Supersnug Puff Long Jacket - Size L

I bought The super snug puff jacket through special order from Aritzia store at Vaughan mills. I received the jacket in April 2025, almost end of the last winter.
I wore the jacket for the first time November 2025. I have worn this jacket only few times because I don't go out everyday. The jacket is already ripped at 3 different places. I called Aritzia customer service to report the situation. This was followed by exchange of emails with five different representatives, sending several pictures, eventually they told me nothing could be done about it.
It's very disappointing. At this price point, I expect a good quality jacket. not a jacket that cannot last for one winter.
I will not recommend this jacket at all

1/2/26 purchased several sweaters.
1/9/26 after receiving the sweaters and deciding that they were not for me and they were still unworn and in perfect condition, I returned them.
1/13/26 I received an email stating "we’ve received your return and it’s been successfully processed. Your refund of $358.46 will be issued to the payment type listed below."
1/14/26 I receive another email stating I now have a gift card, which I never asked for. I had already received an email on 1/13/26 that I would be refunded to my credit card.
1/15/26 I email Aritizia to find out what's going on
1/17/26 I receive an email from them that says "After reviewing the details of this return you are unfortunately not eligible for a refund back to your credit card. I apologize for any inconvenience this may have caused. "

I never asked for this a store credit. It was not on their website. In fact, to the contrary, I received an email from them that said I would be refunded.

I would never EVER purchase anything from this company or website EVER again.

I returned a Christmas present that was on sale which was a coat that was very expensive and they are only issuing a gift card because it was on sale. I just got off the phone with them and they refused to refund my credit card.
They are keeping almost $300 of my money and this kind of policy will make me shop elsewhere.

BEWARE that if any item is marked on sale AT ALL, you can only return within 14 days for STORE CREDIT ONLY. This is the most absurdly strict return policy, and I'm so annoyed all these influencers are promoting these products. Now after reading all these bad reviews, I'm worried I won't even get the store credit and will be calling my credit card company for a refund and reporting them to BBB.

I was hesitant of ordering here due to the bad reviews but i really wanted a wool coat from
Aritzia, and my experience has been nothing but positive. I have ordered 3 times and had to return 2 times. The delivery was incredibly quick to the Netherlands and the returns arrived fast to them / their partner global-e (since it was international) both times I had my refund within a week after returning!

Shopped here several times over the year - recently discovered that you can’t even leave reviews on the website for products you purchased directly. I searched online and allegedly you’re supposed to receive an email. My best guess is the 4+/5 star reviews are biased. For example, I purchased the mega cargo sweat fleece in both 2024 (3 pairs) and 2025 (2 pairs). The 2025 pairs I bought are SO thin and lightweight compared to the other ones, the wind cuts right through them. Horrendous quality. And the return policy? Don’t even get me started. You can have a brand new product, original tags attached, unworn, and they won’t return it even when they’re carrying the same ugly vest you impulsively purchased for $115 because it was part of the matching set and now you’re stuck with it. I have 3 items over $100 each with this issue. I had only purchased the sweatpants because I thought they were a for sure item I would love and keep. This store is a big beige scam.