Fullbeauty Arvostelua 

I placed an order for shoes from Catharines..not realizing it was Fullbeauty who delivers and I'm assuming owns Catharines.. I live in Canada..the shoes did arrive but they were just thrown in a box..not wrapped at all..the box was completely crushed and the shoes are marked and scuffed...they are also "bent" in some areas...you can clearly see these shoes have been worn..I shouldn't have to pay for a return due to their negligence..I bought these shoes to wear at my daughter's wedding..I emailed to tell them what happened..I have pictures... they sent me a rely email stating that this never happens and is " a one-time occurrence".... what does this mean? How does this help me? And obviously this isn't the case after reading all of these reviews
I'm very upset
Please I do not recommend
I can't stress enough...DO NOT PURCHASE FROM THIS COMPANY

This is the FIRST time I placed an order with this company. By the 3rd day items were not shipped. I contacted them via chat and requested they cancel my order as I paid for 3 days express air shipping. He said he would make a note to cancel after arguing with me that I had regular delivery. They put the order thru anyways a week later . I called customer service directly and they argued you can’t cancel an order. I’m disputing this with my CC company. Shady underhanded business tactics. They don’t care about you! Do not order from these people. This is the worse customer service I have ever experienced.

This is yet ANOTHER SCAMMY Asian rip off company! I ordered shoes that were wrong size, VERY inferior! No return form, no address. What they dont know is my cousin is head of police here! Im having them investigated, charged & shut down! We will find you & prosecute! Im in Australia! We are FED UP WITH SCAMS FROM CHINA ETC! I've also worked for criminal lawyers! Return my money OR YOU WILL BE GAOLED FOR FRAUD!!!!!

Lately all of the things I've ordered have been in good condition. It's good to read the reviews to get an idea if there are problems with the fabric, sizing, etc. There was a point in time I remember, a few years ago where I was receiving articles of clothing that had already been worn by another customer who then returned to the company, which was then sent on to me - one item in particular, a bra - had pit stick on it. Now that is disgusting! No wonder the company frowns on returns and makes it difficult for customers to return. Quite frankly, I thank them for that. However, FB shouldn't make life incredibly difficult for their customers as I am reading about . . .

I had to place the order 3 times because of some Global E misinformation about my credit card. Have been trying to sort this out for 5 days now - placed the order once again - the original total was $135.14 and could not checkout using the website because of some internal error message - phoned direct reordered and the total came to $163.72. I explained the error was Global E and not me but they would not give me the order for the original price of $135.14. A difference of $28.58. Website does not work, prices change frequently, customer service was no help because I was told regarding the first order to contact Global E which has no phone number and they ended up cancelling the second order once again. I am hoping the third order goes through. With all the problems I experienced you would think the fair thing to do would be to give me the total of the original order. Canadians beware - not a great international site to deal with. Returns are free for Americans but not international orders which can be another costly transaction. Nothing but problems.

Canada Buyer Beware
I received a damage swim bottom, was told by customer service to return items and they will reimburse for freight. I questioned them three times and still have the chat message to prove it. They received the items back , proof from freight company, and had to fight them for my credit for the return item. The company than said they will not reimburse my freight for international order, rudely may I add. I was fighting for three months and they will not reimburse my freight charges of $100.00, They only thing they will do is offer me discount on my next order, but i have to pay first, wait to get my order and than they will reimburse me. What kind of customer service is this. They got too big of a company and I will never purchase from them again, BE PRE WARNED. Awful company to work for. Promises one thing and then will not honour. Order GE5239875108US if they want to credit me back what was promised

I ordered this cotton T shirt in 6 colors. Tried on 1,fit. laundered with other cotton T shirts. Shrank all around 1 1/2 ". This is excessive, nearly 2 sizes. NO Refund, can't even return to prove my point. You need to think over this policy. It makes me leery to try other items. I already ordered a size larger to account for shrinkage.

I called Amazon the other day and told them how dissatisfied. I was with this company they said if I send all the goods back that I bought for Christmas I will get a refund. I’m also going to send some of the reviews in my parcel. They should stop dealing with this company. It’s ripping people off.

Zero stars for customer service. At least in relationship to their international orders. I placed an order for slippers from their king size brand/website. I didnt get a confirmation email, I couldn’t look up anything. I was unsure if I placed the order right after a couple of weeks not seeing the charge etc. I ordered it again. No email or confirmation but two charges showed up right away on my card the next day. Tried to speak with them over the phone and they wouldn’t help me without an order number. YOU DIDN’T SEND ME ONE! Anyway. I have two pairs and it was $109 each pair, after duties and taxes. If I want to send them back I don’t get reimbursed for the shipping and I have to pay to send them back. What a joke. Do not order or support any of their brands.

The reviews I am reading are exactly what I am experiencing. This company is built on a scam. I purchased something in Canada and returned it at a high cost to me. I put tracking on the package. They recieved the item. I have called 4 times now to see the status of my return. Each time they are saying it is being handled. This time they said their systems were down until the 17th of January and someone was going to call me from el Paso TX. What a scam!!!!

ZERO Stars is more like it. Ordered 2 shirts, need to return one (doesn't fit). I tried to figure out the return process and even talked to so called Customer Service rep who gave me One option... pay to return it. wow! I'd be paying more in shipping charges then the shirt is worth.

Can I please give a zero star review?
I've been trying to place an order for an hour now. I put things into the cart and then they disappear. I tried to recover my cart and prices change. they are just awful to deal with!!!
Site is hard to navigate. They have a lot of brands. Used to be you put in a search and the item, under all brands, would show up. Now it's brand by brand. Very hard to shop.
But, please,keep sending catalogs. NYC makes money on paper recycling.

Terrible customer service I ordered an item from Bryland Home on Sep 12th 2023 it's now Nov 27th 2023 .I called them and got the worst run a round that I have ever had with any company .They told me that there was nothing they could do because it was over 60 days .I have made 2 payments on an item I have not received . I've called five different numbers that they gave me . A total waste of time . It seems I want get my money back or the item . So take it from me don't do business with any One Stop Plus Companies

Nightmare service
Update* So, Cuup Inc mailed me a letter 11/8 that was a bill for the amount of the order that was never delivered. This is after I completed their bizarre affadavit that had to be snail mailed.

So, believe the negative reviews. For starters, they are one of the only remaining companies that do not offer free returns unless you receive a store credit. I like their bras, but their service is a nightmare. 1 order did not show up but showed delivered...they sent me an affidavit to complete which is fine with me. (if it is over $200 you need to file a police report too lol) But the only way to get it back is to snail mail this form.

This bank is ridiculous and one of the most difficult to deal with. To return the items I ordered from Full Beauty, I had to call and email repeatedly. No one in Full Beauty customer service could provide me with the correct return information needed to return the items. To obtain the correct return shipping information, I filed a complaint with the Better Business Bureau.

I received confirmation that Full Beauty received the items before my next bill was due. When these items were returned, I should have had a $0 balance on my account. Instead, they charged me a late fee of $37.00. From now on, I won't do business with Comenity Bank.

Worst customer service ever. Tried to return due to Incorrect sizing ,spent a week back wards and forwards as they kept staying order number can’t be found. Sent receipt and then they stated unable to view the receipt. Just kept replying asking for postcode, name and continuous requesting more information. Should only need order number and receipt! Threaten bad review and report and all of a sudden found my order. They eventually Re sent link that dosent work to refund and won’t arrange refund any other way! Apparently now can’t refund as not in America. Complete scam and worse service ever ! Still not anywhere near organising a return …. Next excuse will be not returned in time lol
( ps. Had suspicious charges on account bank contacted me and reversed)

Full Beauty
I happen to be viewing my monthly charges this week and I noticed a charge from FBBREWARD for $14.95. I know that I didn’t purchase anything this week/month and wondered why there was a charge. I checked at Full Beauty website and there was nothing charged to my account because I did not have an account with them – I use PayPal. I then checked PayPal and there it was!! 2 FULL YEARS of “recurring charges” – I have no clue as to what the charges were for – also, had no clue as to when I approved of whatever it was. I’ve been swindled before. In the meantime, I double checked my BoA monthly statements and THERE THEY WERE – MONTHLY CHARGES from FBBREWARD in the amount of $14.95.
Again, I have absolutely NO IDEA why they were charging that amount or when it started. I’ve disputed all the charges thru Bank of America and they issued me a new charge card. They are also BLOCKING any future transactions from FBBREWARD. Full Beauty Company in my opinion is an abhorrent corporation totally lacking values, ethics, and ethos in the treatment of their customers.

absolutely awful! I bought 2 things less than 60.00 and then returned it. They tried looking for the return and couldn't find it and still charged me! They also charged me over 300.00 of my credit report, and then 16.95 Evey month for 7 months without me knowing! They tried saying it was for some membership. Who would want a member ship with them, they are awful! They forced me to get a credit card, and stupid me did and it has been the worst mistake I ever did. When i tried to fight it, they said I signed something, I never did! DO NOT GET A STUCK LIKE I DID! SCAM

I placed an order on 06-26-23 for 123.29. My order was delivered on 07-06-23 to the wrong address. FedEX took a picture of the porch it was delivered to, and it's clearly not mine. FullBeauty/One Stop won't help me without an affidavit and police report, even though they/FedEX are clearly at fault. Talk about being made to feel like a criminal.
7-13-23 Package managed to find it's way to my front porch. While I'm happy that it arrived, I no longer wish to do business with FullBeauty/ One Stop. No change has been made to FedEX info.

I've bought clothing from this company for nearly 20 years, I have to say some of the clothing over the years have been good and some poorly made, a recent purchase of some underwear, which were not cheap but definitely cheaply made, all the elastic waist bands came unraveled from the underwear, every single pair!! Then I had a shipment delivered to another house, even fed ex had a photo of where they had left the package, which was not my house. The customer rep said they'd take care of it and of course they did not, I had to pay the bill because it kept racking up interest fees, so i shelled out over $200.00 for clothes I didn't receive, then the mF#$%# sent me another bill for $4.50 more interest, so if I don't pay that it'll double and triple until I owe them a house. SO I cancelled my account with them and going to try to fight and get my money but I don't hold out much hope. I had one nice customer service gentleman and one awful lady. So that's a hit or miss I guess with CSR. So just from experience and how this has all turned out and how very unprofessional this company is, I would be wary of using them. They lie. and the quality of the clothing is pretty shoddy these days. The pants never fit right.