My license plate holder purchase was made with ease with the help of Sam C. your sales representative. I had a $10.00 credit and an automatic Halloween discount to apply to the purchase. I was not... Näytä lisää
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A part that I purchased turned out to be incorrect. I tried to use the chat for support, but was clearly connected to an AI bot followed by someone overseas who clearly had no authority to help... Näytä lisää
Yritys on vastannut
Working with Mike on several items for my 2020 Tundra TRD Pro 4x4 has been a pleasure. He is very knowledgeable and provides great recommendations. He is always ready to answer any questions and his s... Näytä lisää
They were quick to respond to my question about placing my order. More details were needed and they fixed the problem sometime Friday late night or early Saturday morning so I could place the order.... Näytä lisää
Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
We carry a huge selection of aftermarket Jeep Wrangler parts and accessories. Shop for all your Wrangler needs at ExtremeTerrain
Yhteystiedot
Lee Boulevard 7, 19355, Malvern, Yhdysvallat
- extremeterrain.com
4,1
Hyvä
5 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 99 %: iin saamistaan huonoista arvosteluista
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I ordered a ClearLidz for my jeep
I ordered a ClearLidz for my jeep, The packaging was terrible, the AI program to get help is bad. They left out the hardware to install it. I went to Clearlids they help me out and shipped the correct hardware to me. Extreme terrain customer service is terrible.
11. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ExtremeTerrain.com
Hello Scott, Thank you for sharing your experience with ExtremeTerrain. We are sorry to hear of the issues that experienced with the ClearLidz that you recently ordered from us.
We wanted to review your order to see how we can assist you, but we were unable to confirm an order with the information shared in your review. If you could send your order information to Satisfaction@ExtremeTerrain.com. Please also include a copy of your comments, for context. Once we receive the email, we will review your order. We do understand that you reached out to Clearlids and they were able to assist you, but we would like to see what happened that you were missing the hardware.
If you have any questions, please contact us and we will be happy to assist you.
Thank you,
Amy
Customer service goes a long way
Customer service goes a long way, and y'all are the best out there, always have the parts needed and if not y'all go out of your way to find them..... Extreme terrain customer for life.
12. syyskuuta 2026
Oma-aloitteinen arvostelu
The right parts for the right look.
The salesperson could see what rims I have ordered in the lug nuts that I had on my vehicle from factory would not work I told him I was looking for the locking kind which is the six spline lug nuts and he got me the right ones for those rims in the color I wanted. Very professional
8. syyskuuta 2026
Oma-aloitteinen arvostelu
Ease of ordering and finding out the…
Ease of ordering and finding out the correct item
6. syyskuuta 2026
Oma-aloitteinen arvostelu
Sales
Good morning, it all started when I had ordered the wrong part. A fifty two inch light bar in white color in which I do not want the white. I wanted the black, so I called this phone number and gotta a hold somebody and they got that order canceled great. So to reorder the right part, they needed to send me to sales. Okay fine, but I never could get through sales. They kept giving me
The phone AI which was sending me in circles
I finally got ahold of sales but they didn't answer the phone so I left a call back number
As requested.
I still haven't heard anything. I am wanting to purchase more parts for my Jeep Gladiator I am going to try again this morning, hopefully I can get to the right person. Have a great day.
8. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ExtremeTerrain.com
Hello John,
Thank you for taking the time to share your feedback with ExtremeTerrain. We do value the feedback that we receive from our customers as the comments we receive help us to make changes and improvements to the products and services we offer to our customers.
We apologize that you experienced issues with connecting to a member of our Sales Team. I can understand this is a frustrating experience. Our AI Chat Bots, are there to answer general questions, but they should be trying to connect you to a live agent, if one is available.
In reviewing your order we do show we cancelled the order for the 52-Inch White Curved LED Light Bar; Spot/Flood Combo Beam (Universal; Some Adaptation May Be Required) that was placed on 9/3 and one of our Sales Tech was able to assist you in placing an order for the 52-Inch 5D Series Straight LED Light Bar; Combo Beam (Universal; Some Adaptation May Be Required). We show this order was delivered to you on 9/15/2026.
While we are happy that you received your orders, we do apologize for the delay and the issues that you experienced while trying to speak with a member of Sales.
If you have any questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
I appreciate the product description…
I appreciate the product description that was given on site. It was detailed and easy to read. The installation videos are great and show a step by step plan. Ordering was a snap and thank you for the Veterans discount! Surprised it shipped so quickly and I look forward to the weekend project!
8. syyskuuta 2026
Oma-aloitteinen arvostelu
I was able to easily find what I was…
I was able to easily find what I was looking for. It was competitively priced. Will do business in the future.
5. syyskuuta 2026
Oma-aloitteinen arvostelu
Web page was very easy to use found…
Web page was very easy to use found everything I needed and more
5. syyskuuta 2026
Oma-aloitteinen arvostelu
It seems there is limited knowledge of…
It seems there is limited knowledge of equipment provided. I need certain part, and I finally found something I think I can use, however still not sure if the part ordered is the right part, due to the limited knowledge of the rep. I did appreciate the military discount, however i don’t think it’s fair that due to limited knowledge if the part does not work than I do not get refunded, and only get credit.
4. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ExtremeTerrain.com
Hello Joe,
Thank you for taking the time to share your feedback with ExtremeTerrain. We do value the feedback that we receive from our customers as your feedback assists us in making changes and updates that the products and services we offer to our customers.
We are disappointed to hear that the Sales Representative that you spoke with was unable to answer your questions about a specific item. We do want to make sure our customers are comfortable with the items that they order with us. We would like to look into your situation more, but we were unable to confirm an order with the information shared in your comments. If you could email your questions and order information to Satisfaction@ExtremeTerrain.com. Once we receive your email, we will review it and address your concerns.
If you have any questions, please contact us and we will be happy to assist you.
Thank you,
Amy
I’m not one to write a lot of reviews…
I’m not one to write a lot of reviews but I needed to write this one. I purchased a set of 4 doors for my Jeep Wrangler but due to unforeseen circumstances I could not open the package and put them together for 5 months. When I did, I ran into a problem with the rear doors not fitting. It was a holiday weekend on a Sunday nonetheless and needless to say I was not happy. Called customer service but due to the order being 5 months old they could not give a refund. They connected me to the sales department and I explained the situation and he asked to have pictures sent showing the discrepancy. After all was said and done the issue turned out to be user error…. Directions were not super clear and inadvertently mixed a top and bottom hinge up which caused the door to not fitting properly. I sent an email telling them I was fine but they called me anyway and said basically the same thing from looking at the pictures. Yes it was user error on my part but the guys really did go above and beyond to try and help as much as they could. In a time when 99% of “help” is offshore and not usually helpful, these guys were the real deal. They will get my business going forward. Thank you.
6. syyskuuta 2026
Oma-aloitteinen arvostelu
Me like!
Not receiving the purchase yet, so far, so good . Conversing with an representative helped me with my decision. All of my buys have been a good experience.
3. syyskuuta 2026
Oma-aloitteinen arvostelu
Was unable to complete the transaction…
Was unable to complete the transaction online, so I called ET and Josh hooked me up, including my discount! These guys are the real deal
3. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ExtremeTerrain.com
Hello DJ,
Thank you for taking the time to share your feedback with ExtremeTerrain. We are happy to hear that you were able to speak with Josh, and he was able to assist you with your order.
We wanted to review your order to see why you were experiencing issues placing the order, but we could not locate an order with the information shared in your comments. If you could email your order information, and a copy of your review, to Satisfaction@ExtremeTerrain.com. Once we receive this email, we can review to see if we can resolve this issue for you.
If you have any questions, please contact us and we will be happy to assist you.
Thank you,
Amy
I have been a loyal Extreme Terrain…
I have been a loyal Extreme Terrain customer since I have been purchasing off road parts. This past weekend they sent out their Labor Day ad to Email. I was looking for a few accessories and found what I was looking for at an attractive price. When I put it in the cart the price changed. I called them and was told that doesn’t happen. Gave them the part number and it happened to the salesman. He was going to look into it and return my call. Which he did very promptly. He had been told by someone senior to him they would not honor the price in the advertisement.
29. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ExtremeTerrain.com
Hello Mark,
Thank you for sharing your experience with ExtremeTerrain. Thank you also for being a member of our Military, Medical and First Responders Program. We are honored to offer this program to thank our customers, like you, for the services you provide to our country and our communities.
We value the feedback that we receive from our customers as your feedback helps us to make improvements to the products and services we offer to our customers.
We reviewed your feedback and the chat that you had with one of our Sales Representatives regarding the price for the Barricade US Flag Tubular Doors with Mirrors. We do apologize for this error and we would like to make it right for you. I sent you a separate email asking for a good time for me to call you and we will honor the sales price if you are still interested in purchasing the tubular doors.
If you have any questions, please contact us and we will be happy to assist you.
Thank you,
Amy
You guys are awesome!!
You guys are awesome!!! Dan, who was my salesperson, was great!!! He steered me in the right direction and helped me buy the best lights that I could have ever possibly purchased for my 2008 Toyota Tundra. I left him a voicemail, thanking him. These lights are the best I've ever bought and a perfect value of less than $300. No one else on the internet could touch that. The shipping was fast. They arrived 3 days after I ordered them. And I installed them on my truck the same day. I can't thank you guys enough. And I can't recommend you guys enough. Thank you, extreme terrain.
29. elokuuta 2026
Oma-aloitteinen arvostelu
The website is easy to use and makes…
The website is easy to use and makes searching and completing the order a breeze.
30. elokuuta 2026
Oma-aloitteinen arvostelu
Easy to shop for who was looking easy navigation for
Easy to shop for what I was looking for. Found a good buy for a jeep hardtop that I hope will look and fit like the pictures show.
28. elokuuta 2026
Oma-aloitteinen arvostelu
Tried charging me $500 more than…
Tried charging me $500 more than advertised price AFTER i checked out. Then the representative tried To gaslight me and say the item wasn't on sale. Buy somewhere else that doesn’t false advertise there pricing. :)
29. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ExtremeTerrain.com
Hello, Thank you for sharing your feedback with ExtremeTerrain. We are sorry to hear that there was an issue with your recent order. We would like to review this situation and see how we can assist you, but we were unable to locate an order with the information shared in your comments. If you could send your order information and if you have a screenshot of the sale information, to Satisfaction@ExtremeTerrain.com. Once we receive this information, we will review your order and see how we can assist you.
If you have any questions, please contact us.
Thank you,
Amy
Do not recommend
Worst experience with ExtremeTerrain.com. I would leave zero stars if I could. Ordered a suspension kit almost a year ago. The one I received was missing parts advertised in the kit. Was told to return, which I did. Did everything they asked of me, only to get broken promises of the correct order being sent. Each delivery update, pushed out my order 2 months, all while being paid in full. Kept getting excuses and the run around each time I contacted them for an update. Finally requested a refund, which I believe was what they were hoping I would do. Do not recommend.
29. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ExtremeTerrain.com
Hello Jay,
Thank you for taking the time to share your feedback with ExtremeTerarin. We are sorry to hear that you experienced issues with a suspension kit that you ordered from us.
We would like to review this order and see how we can assist you, and also how we can make improvements to the service we provide to our customers, but we were unable to locate your order. If you could kindly email your order information and a copy of your review to Satisfaction@ExtremeTerrain.com. Once we receive your email, we will review this situation.
If you have any questions, please contact us and we will be happy to assist you.
Thank you,
Amy
DO NOT BUY THE WHEEL AND TIRE PACKAGE
I placed an order on 16AUG. A week later I contacted customer service because I still had not received tracking info. They informed me that the package deal of 5 wheels and five tires that they offer was showing an unmatched number (which makes zero sense, when theyre the ones offering the package deal). So instead of contacting me to verify they where gonna wait for me to reach out? The first time I called they said I'd have a tracking number within two days, two days came and no number. Called back was told the 28th I'd have the tracking number. The 28th came and no tracking number. Oh and now they don't have the spacers I ordered. Asked if they could just refund me for the spacer and ship the rest of my order. I still havent recieved a response. Beyond angry. Im done at this point and taking my money elsewhere.
15. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ExtremeTerrain.com
Hello Darlene,
Thank you for taking the time to share your feedback with ExtremeTerrain. Thank you also for being a member of our Military, Medical and First Responders Program. We are honored to offer this program to thank our customers like you, for the services you provide to our country and our communities. We reviewed your order for the wheel and tire package, and we do apologize for this situation. We can understand that this was a frustrating experience for you, and it does not indicate the level of service we strive to provide to our customers.
You are correct we do show that you ordered the wheel and tire package on 8/16/2026. We are unsure why the order was held up and asking for additional information. We are working with our IT team to see why the order was noted that there was a difference in the number of wheels and tires that were ordered. The package shows 5 wheels and tires in the package and that is what you ordered. In reviewing your order, you spoke with a member of our Customer Service Team, and they were able to assist you in getting a new order created, and it looks like the wheels and tires are expected to be delivered today 9/3/2026.
Darlene, we do appreciate your understanding of this error and your patience while we made the corrections and have the wheels and tires shipped to you. Due to this situation, we issued a credit to your ExtremeTerrain account. This credit can be used on a future order and it is valid until 12/31/2026.
If you have any questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
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