Wir haben mit der Vermietung eine durchweg positive Erfahrung gemacht. Auch die etwas hohe Kaution von 1600€ war innerhalb von zwei Tagen nach Abgabe wieder auf dem Konto. Das Fahrzeug war Erstklassig... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Scammers! This company has provided my partner with a fake invoice of damages nearly equal to our deposit of 900€! They have stated damages that were never done! When trying to contact them they don’t... Näytä lisää
Premesso che l'aereo ha subito 1.30 h di ritardo, Nonostante avessimo prenotato online e pagato una piccola parte in anticipo,all'arrivo a Tirana ci hanno comunicato che non era più possibile usufru... Näytä lisää
Już ponad miesiąc czekam na zwrot depozytu za najem auta z lotniska w Atenach. Pomimo wielu maili z prośbą o zwrot firma odpisuje, że przekazuje prośbę do odpowiedniego działu i resztę mają w nosie. A... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Your opinion matters to us. Welcome to Drive365 Car Rental, where excellence meets affordability. Our dedicated agents will be handling this profile, devoted to provide solutions if anything on our side does not go excellent. Thank you for choosing Drive365 Operations Team
Yhteystiedot
Industrial area, E street 11, 71601, Heraklion, Kreikka
- +302810296869
- Info@drive365.rent
- drive365.rent
2,2
Välttävä
167 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 4 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 kuukauden sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Drive 365 were very responsive and accommodating
Drive 365 were very responsive and accomodating to our small changes on the rental like early return. The car was great a good size with apple car play and ver clean and tidy. I would rent from them again.
25. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Drive365 Car Rental
Dear Duncan,
Thank you so much for your five star review.
Our entire team here at Drive365 works hard to have all the customers happy and satisfied.
We are so pleased to hear our service was provided in a timely manner.
We look forward to welcoming you back soon.
Avoid this car rental company
One of the worst car rental I ever tried.
We had to pay a fine of 40eur just because we arrived after 10pm (due to the delay of our flight, so we couldn't avoid that).
Plus at arrival they didn't want to give me the car I've chosen but they wanted to give me another one, pretending it was the same category.
Awful service.
24. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Drive365 Car Rental
Dear Giovanni,
Thank you for taking a moment to share your experience at Drive365.
We regret that your experience did not meet your expectations. We aim to provide all of our customers with a high-quality experience.
Please kindly note, as is mentioned in Terms and Conditions of the Drive365:
"Service outside normal business hours
Out of hours service is available on request. Fees apply for either pick up, drop off or both."
In regards to the vehicle group, we understand you might have a preferred model, but your reservation guarantees a vehicle within a specific category. The actual vehicle will depend on what is available when you pick it up.
Thank you once again.
We hope to see you again sometime soon.
Arnaqueur
Lors de la location, une voiture m’est rentrée dedans par l’arrière. Le conducteur n’a pas freiné à temps. Je n’étais pas responsable de l’accident. Làssurance de l’autre conducteur va rembourser Drive 365, mais ce dernier a gardé ma caution de 900€ et refuse de me la rendre. Ils seront donc payés deux fois. Je n’arrive pas à récupérer ma caution.
12. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Drive365 Car Rental
Dear Marie-Laure,
We understand your frustration regarding the charges applied, and we apologize for any confusion or inconvenience this may have caused.
We want every customer’s experience to be the best possible, and we work hard to make sure that happens.
Let us provide some clarity on this matter.
The charges were levied in accordance with the standard operating procedures for vehicle damage cases, as stipulated in the rental agreement signed by you.
We are disappointed that your experience was not positive.
We hope to exceed your expectations in the future.
Thank you for taking the time to share your experience with us.
Perfect
Perfect, thanks a lot! Very good service, very nice and new car!
20. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Drive365 Car Rental
Dear Dimitrios,
Your review means a lot to us.
We always strive to give our best to help our customers and we are glad that we exceeded your expectations.
We hope to see you again soon !
Ottimo esperienza
Ottimo esperienza, puntuali e precisi, consigliato
3. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Drive365 Car Rental
Dear Andrea,
Thank you so much for your five star review.
We are delighted to hear that you had a positive
experience with us at Drive365.
We look forward to seeing you again soon.
Avoid renting a car from this company
Avoid renting a car from this company. They charged us for damages caused by previous renters and added hidden fees. The insurance they offer is completely worthless. We also had to wait 45 minutes to pick up the car, and they blamed us for the flight delay. This is a scam.
9. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Drive365 Car Rental
Dear Laila,
We sincerely regret that your experience was less than perfect. We care deeply about our customers and want to provide the most comfortable experience possible.
Please note, our rigorous inspection process includes pre- and post-rental vehicle checks with detailed photo documentation.
The station employee compares the vehicle's condition before and after the rental to identify any changes. Any new damage found on the vehicle after the rental is the renter's responsibility.
Therefore, one customer's actions cannot be attributed to another customer.
Please note, as stated in the Terms and Conditions, CDW does not provide any coverage concerning damages provoked at the underside part of the vehicle.
We sincerely hope your next experience will be much better.
Thank you
Great company
Good company, quick check in and Angelo was great
Thank you
11. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Drive365 Car Rental
Dear Angelo,
Thank you for your gracious words !
We are delighted to hear you enjoyed Angel's service. Providing exceptional experiences is our top priority, and your feedback motivates us to keep exceeding expectations.
We look forward to serving you again soon !
Unavailable car last minute and no apologies or compensation
I would have given it 1 star if it wasn’t for the youg man checking us in and out who was nice to deal with.
Unfortunately the rest of the experience not so great,
About 24 hour before our rental started we were told that our car was unavailable and had no other suitable car, this was extremely frustrating as we couldn’t cancel and find another suitable car with another provider, we had a family of 5 and and we were supplied with a peugeot 208, which was a very tight squeeze.
We werent really offered any good prices as we were stuck with this rental and struggled to actually enjoy crete as we couldn’t travel
comfortably.
I would stay clear from this rental company, reading other reviews there seems to be a pattern of cars not being available and referring to the Peugeot 208, i felt a little cheated.
24. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Drive365 Car Rental
Dear Damian,
Thank you for your valuable feedback.
We apologize for any inconvenience you experienced at Drive365, this is not our usual standard.
Your input helps us improve, and we will work on ensuring faster service in the future.
Please note, due to unforeseen circumstances, the vehicle you originally booked was damaged and unavailable for rental.
Our team reached you out and expressed the apologies, meanwhile providing clear information on the present situation.
However, to ensure that you will still have a vehicle for your holidays, we were happy to offer the only available option at that time, which was a smaller vehicle category.
We acknowledge that situations beyond our control can happen.
We hope to have the chance to serve you better next time.
Very friendly
Very friendly! Great service. Smooth pick up and check out
8. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Drive365 Car Rental
Dear Selim,
Thank you for taking the time to leave us a five star rating !
We are thrilled that you had a positive experience with us.
If you ever have any questions or need further assistance, feel free to reach out.
We look forward to serving you again in the future !
Warm regards.
I had reserve a car in april and they…
I had reserve a car in april and they contacted me 3 days before saying that due an accident the car was not available. They offered me a car of a lower categorie asking for an higher prize. After my complaints they reduce the prize. Then they arrived late at the pick on and one child seat was missing. I had to wait almost one hour to get car ready to leave.
30. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Drive365 Car Rental
Dear Marco,
Thank you for providing this important feedback.
We value every piece of customer feedback we receive and we sincerely apologize for any disappointment that might have been caused.
Regrettably, unforeseen circumstances arose unexpectedly, disrupting our operations. Our team worked diligently to find a suitable solution to ensure you and your family were not left without a vehicle. Unfortunately, resolving the situation took longer than anticipated.
Please be aware that rates change daily and are subject to market conditions.
We hope to regain your trust and provide you with an exceptional experience in the future.
Thank you
Very pleasant Rental Agency
Nach etwas Wartezeit am Flughafen bekam ich ein sehr schönes sauberes und relativ neues Auto einen Peugeot 208 mit nur 7000 km. Der Angestellte der Autovermietung war freundlich und korrekt und hat mich bei Abgabe des PKW zur Busstation gefahren. Es gab keine Probleme und keine versteckte Versicherung ich kann die Firma absolut empfehlen.
8. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Drive365 Car Rental
Dear Christian,
We greatly appreciate your five star rating !
It is fantastic to know that you had a wonderful experience with us. If there is anything we can do to make your next visit even better, please do not hesitate to let us know.
We can not wait to welcome you back !
!!!! SCAM SCAM SCAM !!! - DON'T RENT THIS AGENCY EVER
I don't know where to start with complaints regarding this unprofessional agency. I made a reservation a month ago and made the pre-payment of the small amount as it was defined and got the confirmation from the rental agency. Within the confirmation, it was defined the meet-up time and place and even mentioned to be there on time so they don't wait for us. So we were there even earlier and waited for 30 min and nobody came. So I asked one of the reps from the other agency to call them and check what was going on. She called them and said they would call me back. They called and told me there was no car for me, they were sorry, that it was only a reservation via Discover Cars and they could find maybe a car from another agency but of course, I would be overcharged for the price of that other car. Of course, I was furious and started complaining immediately by requesting a car and mentioning that I would not pay more than it was agreed in the confirmation. Then one of their reps came and told me they had a car for me but it was a minivan. I accepted at the end because I was hopeless, been there for 2 hours listening to them how they were sorry and there was no car for me.
I took the minivan, luckily, I stayed at Kissamos where there was enough space to park but I am wondering what would happen if I stayed at Chania where you don't have space to park even a bike.
TO SUM UP:
- If you want to waste one of your vacation days, rent from this agency.
- The questions that pop up:
* Why does the reservation exist if they could tell you they don't have your car?
* What does the confirmation mean in that case?
* Who is controlling this kind of agency?
* Why has nobody informed me before that they don't have my car?
* Why did they leave me to wait 30 minutes, and God knows how long if I didn't make a call?
Alert!!! On their site, it refers to up to 30 days to return the deposit but in real life, they claim 30 business days. When I asked why there was a discrepancy between the site and what they claimed, I never received an answer.
SCAM SCAM SCAM!!!!!!!
30. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Drive365 Car Rental
Dear Milica,
We are sorry to hear that you are not satisfied with the quality of our service. We aim for nothing less than top-notch quality, and it seems it did not go that smoothly in your case.
Due to unforeseen circumstances beyond our control, the scheduled vehicle sustained significant damage and was unavailable for the rental. Therefore, our team endeavored to find a resolution within the shortest possible timeframe.
We strive to provide exceptional support to our customers, and it is disappointing to hear that we fell short in your case. We will review this issue with our team and take steps to improve our communication and support.
Thank you for providing us with your thoughts and suggestions.
Best car rental in Crete so far (third time there)
We just rentes a car for two weeks in Heraklion. Excellent service, met us at the airport upon our arrival even if our flight was delayed. Smart and fast check-in at the airport, even though they don’t have an airport desk. The car was excellent (brand new Peugeot 208)! Especially if compared with other fares for other companies, this was great value for money (and this was our third time in Crete).
Angel, who welcomed us, was extremely polite and professional. Also during check out, everything was fast and smooth.
21. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Drive365 Car Rental
Dear Juan,
Thank you for posting your positive review.
At Drive365, we value your time and always strive to provide fast and efficient service.
We are so pleased to hear the staff and the service provided was highly professional.
We look forward to welcoming you back soon.
Excellent all the way...
Excellent all the way...
We Had a 2 week hire organised. Ibgog a what's app g SMS on arrivals..
Easy to pick up car & a great car...
On return we were going to be 2hrs earlyer to the airport than we ordernised.
Not a problem quick response on what's app.. easy drop off..
All round a great deal & great company...
I look forward to using again...
3. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Drive365 Car Rental
Dear Caine,
Thank you for choosing us for service.
We are glad to hear that you were satisfied with your experience.
We look forward to welcoming you back to Drive365 in the near future.
Very efficient and easy to use
Very efficient and easy to use. The car was great.
3. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Drive365 Car Rental
Dear Jamie,
Thank you for taking a moment to share your experience at Drive365.
We are so pleased to hear you found service to your liking.
We look forward to welcoming you back again soon.
Great service
Car was available on time and we extended the renting period for a reasonable price. The only thing i can complain is that the admin fee they charged to pay our parking fine was 100% of the fine, seemed a bit too much but ok, the service was great and the guide gave good tips, like where to easily park in heralion
31. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Drive365 Car Rental
Dear Eduardo,
Thank you for taking a moment to share your experience at Drive365.
Our team is so glad to hear that you enjoyed the service provided.
We look forward to seeing you again soon.
Very bad experience - no car upon arrival!
Very bad experience with drive365 at Heraklion Airport, Crete! Our flight was delayed and we could not contact the rental company because we were allready on the plane! So no car upon arrival and a very unfriendly man telling us our car was gone! I had given my flightnumber when I made the reservation, so if they wanted they could have checked! I lost €58 reservation cost because of this! That wasn't a nice start of our holidays!
9. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Drive365 Car Rental
Dear Sarah,
We are disappointed to learn that you were not satisfied with your recent experience. Thank you for bringing this to our attention.
We value your feedback and will use it to improve our service for future customers.
Based on the information provided in your review, please kindly note there is a grace period of one hour for the customer to collect the vehicle.
In case the vehicle is not being collected, the reservation is being automatically cancelled.
Regrettably, due to the high season and high volume of bookings the vehicle can be straight away provided to another customer.
We apologize for the inconvenience that may occurred, however please kindly note, there is no violation of the terms in this case.
We hope your next experience with Drive365 will be much better.
Everything was great.
Everything was great.
The guy that was responsible for us ( George from Drama) was very helpful and good at his work.
29. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Drive365 Car Rental
Dear Dimitris,
Thank you for sharing this positive review.
We are glad to hear that you had a positive
experience with us at Drive365.
We hope you will visit us again soon.
Great deal with a great price
Great deal with a great price
The service guy took so care to find us when we didn't find him
Quick with not a lot of politic when we deliver back the and took the car
Thanks 😊
24. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Drive365 Car Rental
Dear Liron,
Thank you so much for your wonderful review ! We are thrilled to hear that our friendly staff made your experience even better.
We look forward to welcoming you back soon !
Location de scooter 125
Location de scooter 125 pour une semaine à pelagia via whatapp
Ils viennent vous chercher à l hotel si besion, personnel tres sympa tres accueillant et arrangeant. Le scooter quasi neuf tres bien entretenu
26. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Drive365 Car Rental
Dear Ben,
Thank you for taking the time to leave us a review !
We are so glad to hear that you enjoyed your experience with us.
We would love to have you back soon !
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