Drive365 Car Rental Arvostelua 

Avoid Drive 365 – Warning

I rented a car from Drive 365 in May and they took a €900 deposit. The car was returned in perfect condition on May 8th, and their terms say deposits are refunded in 30 days. It’s now July, and I still haven’t seen a cent.

I followed up constantly — they lied about processing the refund and asked for my bank details (even though they charged my credit card). Now they’ve completely stopped responding.

I’ve had to file a dispute with my card company to get my money back. This company is dishonest, unreliable, and borderline fraudulent. Avoid at all costs.

Już ponad miesiąc czekam na zwrot depozytu za najem auta z lotniska w Atenach. Pomimo wielu maili z prośbą o zwrot firma odpisuje, że przekazuje prośbę do odpowiedniego działu i resztę mają w nosie. Auto oddane z większą ilością paliwa niż na początku i w stanie idealnym. Nie rozumiem polityki paliwowej pełny do pełnego gdy w rzeczywistości otrzymałem auto zatankowane w 1/4 baku.

Pathetic experience from drive 365 . I have booked car through 365 car rental and the pick up was Sarajevo downtown and drop off would be Sarajevo airport . I have paid the full amount and booked for 2 which was not even full 2 days as I have booked from 11 AM next day 7PM so approximately I have paid for 2 days for 32 hours booking and when I was about to pick up the car in downtown due to their technical issue the office in the downtown was closed which was not my issue and when I booked the reply from them is to pick up the car from the downtown pickup point . They offered me to pick up the car from the airport which will take me 1.5 hours to reach there . So when I called I denied to pick up the car from the location which was not in my booking they have cancelled my booking and even after cancellation of all these drama I haven’t received my refund and not even responding to my emails or messsges . Such a pathetic car providers I have seen in entire Europe . Because of them I had to cancel my hotel booking as I couldn’t reach the place had a very very very bad experience renting with them . So please don’t rent with them at all

J avais loué une voiture en passant par bsp auto.
Il se trouve que j ai fait une erreur sur l'horaire d'arrivée qui été en réalité l horaire de départ.
De ce fait quand je suis arrivé à heraklion le loueur s était empressé de clôturer mon dossier sans vérifier le numéro de vol que l on fourni.
Du coup je me suis débrouiller de louer ailleurs.
Ce n'est vraiment pas normal de plus que le prélèvement avait été effectué.
Ce sont des voleurs.
Je ne conseille ni drive 365 ni bsp auto.

À la prise en charge du véhicule, la situation est globalement satisfaisante avec un bon accueil. Cependant, comme nous avons récupéré de nuit le véhicule, il était difficile de faire un contrôle correct juste avec les lumières de la route. Celles-ci ne permettaient de voir si il y avait des rayures au niveau de la carrosserie. Le loueur nous a montré une rayure sur la partie basse en caoutchouc gauche du pare-choc frontal et il nous a dit que c'était tout.
Au retour du véhicule, il nous signale une autre rayure toujours sur la partie basse en caoutchouc du pare-choc frontal mais cette fois ci à droite. Il faut dire que cette partie basse du pare-choc en caoutchouc est de couleur noire donc difficile à voir en particulier la nuit. Conclusion, le loueur nous a facturé 135 euros ce qui est à l'évidence excessif pour une rayure qui peut être gommé esthiquement avec une petite intervention chez un carrossier. Cette société pratique il est vrai un tarif très intéressant par rapport à l'ensemble des loueurs de l'aéroport d'Athènes. J'ai réglé un peu plus de 40 euros pour 4 jours pour une location en juin, ce qui est un très bon prix. Je pense qu'il se rattrape en abusant de la sorte sur ce genre de situation. La posture du loueur, qui était le responsable de cette agence, au retour du véhicule n'était pas des meilleure, rien à avoir avec celle de l'employé au moment de la prise du véhicule. On sentait visiblement l'arnaque quand il a déployé ses arguments pour justifier les 135 euros. Au final, blés 4 jours de locations nous ont coûté plus de 170 euros. Je ne saurai trop conseiller les futurs clients d'éviter ce loueur et de faire très attention surtout lorsque les loueurs affichent des prix très en dessous de la moyenne, ils se rattrapent autrement. C'est l'exploitation du touriste.
Un message que j'adresse au responsable de cette agence d'Athènes : pour la prise en charge de nuit, il faut absolument prévoir l'éclairage adapté qui permet au client de vérifier l'état du véhicule, la seule lumière de route ne suffit absolument pas.

Very good experience, brand new car , really good service

Terrible experience. Don’t ever rent from this place, specially if you have kids. We had booked child booster seats, none of them were available. We were given a “premium car” without A/C. We were left stuck in the middle of nowhere.

5stars service! Fully new car and Kathrin was very kind! Thank you again guys!

Servizio eccellente ad Heraklion. Katerina è stata cordialissima ed attenta: ci è venuta incontro all'arrivo in aeroporto e ci ha subito accompagnato all'auto, una Toyota Yaris Cross nuovissima, pulitissima ed in condizioni assolutamente perfette. Se e quando ritorneremo a Creta, sicuramente prenderemo di nuovo l'auto da Drive365.

J'ai effectué une réservation pour 4 jours en passant par un moteur de recherche, cette voiture je devais la récupérer à l'aéroport de Sarajevo, et au moment de faire le dépôt de franchise qui était de 900€ ecrit sur le contrat, on me m'explique que avec la franchise à 900€, pas beaucoup de dégâts sont inclus et que du coup pour être plus protégé, je dois soit de bloqué le maximum de la carte de crédit, soit de prendre une assurance.
Cette assurance avait deux options une option à 369€, avec une franchise de 150€, soit une deuxième option qui dépassait avec un tarif de plus de 500€, c'est à dire que j'aurais payé au minimum quasiment 500€ pour 4 jours de location, car avais déjà payé 106€ au moment de la réservation en ligne et ça pour une Fiat Panda, jamais j'ai vu ça dans d'autres pays européens.
J'ai donc accepté de bloquer le montant maximum de ma carte de crédit et là surprise car c'est bien la première fois que je vois ce type de système, au niveau du terminal ou je pouvais rentrer mon code, c'était possible que de bloquer 900€, et du coup il à envoyé une vérification 3d, par l'ordinateur laquelle je n'ai jamais reçu, j'ai pourtant l'application de ma carte de crédit installée sur mon téléphone, mais vu que je me trouve en dehors de l'UE, je n'ai pas ma carte sim habituelle, peut-être que j'ai reçu un sms, je ne sais pas, je le saurai que quand je serai en UE.
J'ai loué des voitures au Portugal, et Espagne deux pays, où il y des pratiques une peu floues aussi au niveau des assurances pour voiture de location, mais c'est bien la première fois que je vois ce type de système.
La franchise n'était pas de 900€, dans ce cas vu que ma carte avait un plafond de 3000€, ça aurait été celle-ci la franchise, à moins que je prenne la fameuse assurance à 369€.

We hebben een prima goed geprijsde auto gehad via een aanbieding en het ging allemaal prima.
Er was een probleempje met de tijd van terug brengst, maar ik denk dat je dat zelf moet dubbel checken

I’m very happy with my experience with Drive 365. We received a free upgrade to a brand-new car with only 17 kilometers on the clock – absolutely great! The car was ready and waiting for us right next to Heraklion airport, which was super convenient.

Communication with Katerina was smooth and friendly via WhatsApp. Thanks to her, we easily found each other both on arrival and when returning the car. Everything went perfectly and without any hassle.

Next time, I will definitely choose Drive 365 again. Highly recommended!

Best regards,
Renata

L'agence OtoQ rentecar est un escroc habituée à voler les gens. Nous sommes arrivé à l'aéroport d'Athènes à 01h00 du matin et nous avons été emmené à l'agence. Le loueur nous nous a refusé la location au motif que mon permis n'était pas valide, alors que mon permis est bien valide, mais le QI limité de réceptionnaire n'a pas compris. le permis de conduire Français est valide à vie et que seul mes permis C et D était périmés. Après avoir fait intervenir la police qui a confirmé que mon permis était valide, le loueur à consentit sous la pression de la police à faire un nouveau contrat au nom de ma compagne mais au double du prix. Cependant il a refusé de me rembourser la 1er location de 96 euros. J'ajoute que cette agence prend 50 euros de frais supplémentaire au delà de 22h00, ce qu'aucune autres agences ne fait. Mais ils ne préviennent pas de cela et si vous avez un vol en retard c'est 50 euros en plus, sinon il ne vous loue pas le véhicule et vous laisse comme des idiots en plein milieu de nul part. Un vrai guet -apens ! Ainsi nous avons payé deux fois la location pour ne pas rester en pleine zone industrielle à 02h00 du matin. J'ajoute qu'en appelant la police, le loueur m'a menacé en me disant que les policiers étaient de ces amis et qu'ils me mettraient en prison.
AGENCE A FUIRE MEME SI PAS CHER D'APPARENCE. DES ESCROCS QUI DESHONNORE CE BEAU PAYS. TRES MAUVAISE AGENCE.
La réponse de l'agence sera certainement a la hauteur de la prestation. Mensongère et malhonnête.

Perfect location! Katerina was lovely! Everything was perfect and very well explained when we left the airport! I will contact them again for my next trip!

I would not rent from this company. In fact, I am highly suspicious of their methods. We rented from Sarajevo Airport. They pressure you to buy their extra insurance, which is 2x the cost of the rental vehicle itself. When you continue to decline, they say they can only pass your card through the internet to take your deposit. They cannot use their card machine. We tried for 2 hours to use my 2 different credit cards. One was a U.S. card, one was a Spanish card. Neither worked. I spoke directly at the time of the attempted transactions with my credit card company in the U.S. No transaction went through on their end. My Spanish card showed the transaction and I approved the transaction, and then their system rejected the transaction. After 2 hours, and at this point after 10 pm, there was no alternative offered. We could rent a car from somewhere else. Even though we had pre-paid this rental. We went to the remaining rental locations that were open. Such a surprise to find that nothing was available. We had to buy extra insurance that we did not need, so that they could use their point of sale machine. And what a miracle. Our card worked fine. They kept telling us this is Bosnia and things work diferently. We never had any other issues during our entire week with any other company and any of our cards.

Rebuttal to business response: There was nothing wrong with my credit card settings. The system worked on your POS machine. It did not work in your internet based deposit system which was the only possibility given by your company in Sarajevo if we were not going to purchase additional insurance. We had no other option but to pay an extra 200€ insurance, which was a reduction from the 270€ required originally, only because we were not going to cross a border. Obviously we felt we had no other option. We were in Sarajevo at 10:30 pm without a vehicle. No other vehicles were available. We still had an hour to drive to our hotel. Your employees insisted that the point of sale machine could ONLY be used if we purchased insurance. We had no other option. It is not that we FELT that we had no other option. We literally had no other option. We had insurance through the 3rd party provider and our credit card. Your business practices are highly questionable in Bosnia. This is evidenced by other individuals who have left reviews after their experiences in Sarajevo. There was no problem with my credit card(s), as was evidenced when the US card was successfully used on your point of sale machine to both purchase insurance and leave a deposit.

Really helpful and informative! The car was great. Easy pick up, totally recommended!!

The worst car rental company in the world. They either inform you of all the clauses of the contract, such as that it has a tracking device, which for privacy reasons you should be aware of. They say a scratch on the car is €900, an outrage. The worst part is that they stole €300 from us, saying that we had driven on an unpaved road, which was not the case. And on top of that, they threatened us via email that we had to return the car four days before the end of the contract and that they were going to report them for the car theft. Some incredible things have ruined our vacation, but we will report them to our law firm. Do not rent cars in Sarajevo with this company. They will try to deceive you and get your money in any way.

Very helpful clients.

I don’t usually leave negative reviews, but I feel it’s important to share my experience.

I hired a vehicle from 6th March 2025 to 9th March 2025 through a third-party provider, with a €1,400 security deposit. The car was mainly used for airport transfers and a trip to a well-known waterfall in Bosnia. Aside from that, it was securely parked at Hotel Europa. Unfortunately, the problems began when I returned the vehicle.

From the start, the car had significant cosmetic damage. While I should have inspected it more thoroughly, I did record a video as a precaution, knowing that some companies engage in foul play. However, due to sun glare, not every detail was captured. That said, the scratch they claim I caused is visible in my video before we even took the vehicle.

The day after the incident, I raised my concerns with the Bosnian franchise, but although the staff member was polite, he did not seem to understand my frustration. My issue was not just with the deposit being withheld, but rather with the unethical behaviour of the young man conducting the inspection, which ultimately left us out of pocket. Regardless of his age, I would expect him to be properly trained for the role.

It was clear he was actively searching for an excuse to charge us. Before pointing out the scratch that led to our deposit being withheld, he first tried to claim a dirt mark was a scratch—until we wiped it off in his presence. He then moved to the back of the car and identified a pre-existing scratch as new damage. The most concerning part was that once he found this, he did not recheck the rest of the vehicle. His actions felt deliberate, especially as we had already been discussing his behaviour amongst ourselves.

I will be sharing my video and documents detailing this experience on Reddit and LinkedIn. If you come across my post, feel free to reach out. I have also contacted the third-party booking company to warn them about this franchise.

I strongly urge anyone considering Direct365 in Bosnia to be extremely careful. Had I not been in a foreign country with a flight to catch, I would have challenged the staff member further. Unfortunately, a company representative defended his actions, calling it a matter of perspective. However, there is no perspective when it comes to fabricating or exaggerating damage.

Finally, this experience has left me with a deeply negative impression of the company. A contract is a contract, but considering how much pre-existing damage the car had, I have to ask: Where is the money from withheld deposits actually going? Are these so-called repairs ever carried out? Given what happened to me, I urge future customers to be extra cautious when dealing with this company.

I booked car in Sarajevo airport with company Drive 365. They ask deposit block of unlimited money from my visa credit card.
Obviously my Barclays bank refuse to block deposit with UNLIMITED amount. I have been renting car for so many years and never seen rent a car asking for unlimited amount to block. The Drive 365 offer another way to pay paying but it was very expensive premium car insurance.
My wife and I had no other choice than rent last minute car from another company which is 5 times more expensive than we originally booked with Drive 365. They also spoiled our holiday as we waited 3 hours in Sarajevo airport to get another car.
I think this is fraudulent company. Avoid booking car through them.