Drive Hellas Arvostelua 

Abbiamo noleggiato l’auto online tramite il sito Ryanair e purtroppo la nostra esperienza con DRIVE è stata davvero pessima.

Al momento del ritiro ci è stata consegnata un’auto che, nonostante ci fosse stata presentata come praticamente nuova, aveva l’aria condizionata non funzionante. Ce ne siamo accorti durante l’utilizzo e la sera siamo stati costretti a tornare presso l’autonoleggio per chiedere la sostituzione.

Inizialmente non volevano sostituirla, sostenendo che, essendo l’auto nuova, fosse impossibile che l’aria condizionata non funzionasse. Solo dopo numerose insistenze e tentativi siamo finalmente riusciti a ottenere un’altra vettura.

La cosa che ci ha lasciati maggiormente amareggiati è avvenuta alla riconsegna. Quando ci hanno consegnato la seconda auto non è stato effettuato insieme a noi un controllo particolarmente accurato della carrozzeria. Al momento della restituzione, invece, l’auto è stata controllata praticamente millimetro per millimetro.

Alla fine è stato individuato un minuscolo graffio di circa 3 millimetri vicino all’apertura dello sportello, per il quale ci sono stati addebitati 132 euro. Una cifra che riteniamo assolutamente sproporzionata rispetto all’entità del segno.

La sensazione che ci è rimasta è stata estremamente negativa. Per questo consiglio a chiunque decida di noleggiare con questa società di fotografare e filmare dettagliatamente ogni centimetro dell'auto prima di partire, comprese portiere, paraurti, cerchi e le zone meno visibili.

Insomma, più che qualche foto, prima di ritirare l’auto sembra quasi necessario farle una TAC completa!

Per quanto ci riguarda, dopo questa esperienza, non noleggeremo mai più con DRIVE. Società non consigliata.

My family and I had a deeply disappointing and stressful experience with this rental desk at Kalamata Airport.

Finding the desk was extremely difficult as there were no directional signs or airport boards, and our phone calls went unanswered. Because of this confusion, we arrived past our initial pickup time. Upon arrival, the staff member was unhelpful and displayed a very hostile and unsympathetic attitude toward us, even though we were traveling in high heat with our young child.

At the desk, we were told we had to pay unexpected additional charges (£50 one-off fee and £30 more for the car). Feeling completely overwhelmed and unwelcome, we chose to leave. Unfortunately, the situation escalated into a terrifying ordeal that lasted 3 hours and caused immense distress. The employee aggressively brought airport police over, making completely false claims, and even threatened to sue us while we stood there with our frightened young daughter. The police themselves seemed shocked by the situation, and it was hands down the worst, scariest experience of our lives dealing with such unreasonable and hostile behavior.

I strongly advise future travelers to look for a more transparent and customer-friendly car rental provider to avoid this kind of stress.

They found a very tiny mark on the side of the door which we didn’t do. You could only see it when the door was opened and you looked for it. They didn’t listen and we felt they are just doing all they can to get more money from renting their cars. They probably are saying the same to every customer this summer. It’s a scam. DO NOT USE. Apart from this company we found everyone else here in Crete friendly. What a rotten way to end a lovely holiday

Take photos and videos of every single inch of the car before you leave the lot, including close-ups of every scratch, wheel, bumper, windshield, roof, and the interior. In my experience, this company was eager to attribute pre-existing damage to me, and the entire return process felt like they were actively looking for something to charge me for rather than conducting a fair inspection. Even if you think a mark is too small to matter, document it.

Renting a car should be straightforward, but instead it became stressful because I constantly felt like I had to defend myself against damage I didn’t cause. I would strongly recommend choosing a different rental company if you have the option. There are plenty of companies that treat their customers fairly and don’t leave you worrying about being blamed for every tiny imperfection on the vehicle.

Rented through Drive S.A at Aktion Airport (Preveza) via Rentalcars.com. Genuinely felt scammed at pickup.

My voucher said credit card required for the deposit. I only had a debit card, which had more than enough funds to cover the full €930 deposit. Staff refused to accept it outright and told me the only way to proceed was to pay an extra €260 to €270 “insurance” fee to lower the excess so a debit card could be used instead.

That's nearly the cost of the entire rental, just to use a card that had the funds sitting right there. Totally dumbfounding.

Here's the part that really got me. After making me pay that extra fee specifically because I "couldn't" use a debit card, they then went ahead and charged the €930 deposit AND the extra fee to that exact same debit card anyway. If the debit card was fine to take hundreds of euros from, it should have been fine for the original deposit. Made the whole thing feel like a deliberate way to squeeze more money out of travellers who don't have a credit card on them.

For comparison, I used the same debit card with Europcar in Italy on the same trip with zero issues.

I'm now seeking a full refund of that extra €260 to €270 fee, as I don't believe it was justified given the debit card was clearly accepted for every other charge on this rental.

Wouldn't recommend Drive S.A. Be very careful with payment terms if you're using this supplier.

Scammed in Crete, they invented damaged on a returning car, they pointed at three items, I took a video when picking up the car and could prove that two of tiny scratches were already there before pick up and the third one my video was inconclusive due to the mark being tiny and some shadow on my video. This has all the hall marks of a well worn scam.

Jeg vil ikke anbefale at leje bil her.
Vi oplevede at der manglede informationer og dermed endte ud i at skulle betale mere ved både afhentning og afleveringen. Personalet virkede ikke forstående og var ikke villige til at lytte eller lave kompromiser. Find et andet sted at leje jeres bil!

Anfang Juni 2026 haben wir für eine größere Gruppe in Chalkidiki zwei Fahrzeuge gemietet – und bei beiden Autos war das Vorgehen identlich. Schon bei der Übergabe war klar, dass die Schadensdokumentation alles andere als vertrauenswürdig ist: Offensichtliche Lackschäden, Beulen und weitere Mängel waren nicht sauber und vollständig erfasst, sondern wurden teils erst vor Ort auf Papier ergänzt.
Bei der Rückgabe wurden dann Punkte angesprochen, die in jeder ordentlichen Dokumentation von Anfang an hätten auftauchen müssen – zum Beispiel der linke Rückspiegel. Im Umkehrschluss bedeutet das ganz klar: Wer nicht selbst alles lückenlos mit Fotos und Videos dokumentiert, bekommt hier sehr wahrscheinlich Probleme.
Besonders bezeichnend war für mich die Rückgabe: Ich wurde dort ausdrücklich gefragt, ob mit dem Fahrzeug alles in Ordnung gewesen sei. Als ich daraufhin das nicht richtig schließende Fahrerfenster angesprochen habe, kam sofort die Frage, ob ich das auch dokumentiert hätte. Genau dieser Reflex vermittelt den Eindruck, dass hier bewusst darauf gesetzt wird, nachträglich Dinge zu beanstanden, in der Hoffnung, dass Kunden nicht jeden einzelnen Mangel sauber festgehalten haben.
Für mich wirkt diese Art der Schadensdokumentation nicht wie Transparenz, sondern wie ein System, das gezielt Spielraum für spätere Beanstandungen schafft. Der allgemeine Zustand der Fahrzeuge sprach zudem klar dafür, dass wenig Interesse besteht, kleinere Mängel überhaupt zu beheben – eher entsteht der Eindruck, dass man mit genau solchen Situationen zusätzlich Geld verdienen will.

On returning a car they claimed there were numerous scratches. At a distance of 1m I could see nothing. The man doing the inspection was crouching down and looking from about 20cms. I asked would they go as close as possible in order to find scratches and he said "scratches are scratches". The ones he pointed at banished when I rubbed them hard with a tissue. I added that in any event there is wear and tear but he didnt accept that. Basically in Greece its usual that a car makes contact with vegetation and there is a point where you start to get marks that can be rubbed off and which you would not really consider to be scratches. Carhed me approx 160 euros.i

Do not book with Drive S.A. if you expect them to honor their agreements. I received a written offer for €90, paid in full, and received a written booking confirmation. Shortly after, the company breached the contract by demanding an extra €45 to actually give me the car.

When I refused, they tried to negotiate a lower upcharge over the phone. Because I rejected their forced price hike, they are now weaponizing their "24-hour cancellation policy" to pocket my money. They are currently withholding my full €90 payment and the customer service representative (Foivos) is actively fabricating statements in the email thread to justify it. I have officially reported them to the European Consumer Centre (ECC) and the Hellenic National Tourism Organization (EOT). Save yourself the stress and use a reputable rental agency instead.

AVOID DRIVE HELLAS
Very misleading and disappointing experience!!!

The booking clearly stated “0 deposit” and gave the impression of full coverage insurance (“zero excess”), which influenced my decision to book. However, after completing the reservation, I received different terms stating that a CREDIT CARD is REQUIRED — something that was NOT clearly communicated beforehand.

Additionally, the so-called “full insurance” is not truly full coverage. The documentation provided after booking shows coverage only up to €3000, which contradicts the initial impression of “complete protection”.

Customer support was also unacceptable. The representative (“Helen”) was unhelpful, dismissive, and stopped responding when I tried to clarify important details about my reservation. This is not how customers should be treated.

I cancelled within the allowed period, but the entire experience felt unclear, inconsistent, and poorly communicated.

⚠️ Important warning for others:
- You will likely need a CREDIT CARD (debit is not accepted)
- “0 excess” and “full coverage” may not mean what you think
- Information before booking is not fully transparent

I would strongly advise others to double-check all conditions and consider booking directly with a reputable rental company instead.
AVOID DRIVE HELLAS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I booked through Booking.com in Chania Airport for a week, and it took some time getting the vehicle, which wasn't the one booked, but that was ok, the worst was the attitude on return. I was told that I was 10 minutes late despite being there one and a half hour before my rental time expired, then the agent went over the vehicle several times in order to find a tiny scratch somewhere on the vehicle. When that failed he started washing the entire car down looking for microscopic scrathes. When that also failed he wouldn't let me get a signature that the car was ok before he'd talked to someone he couldn't reach. It took like forever and I had a flight to catch. Finally I got my paper and could go. I have NEVER experienced anything like it in 50 years of car renting. NEVER use that company

Very bad. We have booked a car through Booking.com at Drive inclusive insurance. The policy told us to bring a Mastercard or VISA. We brought VISA to Drive in Rhodes. But they wouldn’t accept the VISA. They should use the card to deposit. We told them we could give them the 499 euros in cash but they wouldn’t accept it. They wouldn’t give us the car if we didn’t pay for in insurance through them. So we had to do that and still to pay the 499 euros in deposit. They drought the deposit from the VISA - now they could use the VISA. NEVER EVER USE THEM.

Schnell, unkompliziert, günstig, keine versteckten Kosten, nette Leute, Abholung ist direkt aus dem Flughafen raus und über einen Zebrastreifen. Findet man auf jeden Fall.

Würd ich immer wieder nehmen.

Was will man mehr? :)

Had me waiting 30min in the office so they could charge me out of hours €40

Aparte de que a la llegada no había nadie esperando y tuvimos que llamarles (y nos recogieron a las afueras de aeropuerto), aparte de cobrarnos un seguro que no sirvió para nada, de tener que echar aceite a la furgoneta (no estaba revidada), además de llevarnos en una furgoneta a 9 pax más el chofer y dejarnos a las afueras de la terminal y de la prepotencia de los empleados, además de todo eso NOS ESTAFARON 378 euros por una marca (inapreciable) que se limpia con un trapo y abrillantador. Pusimos una reclamación y nos dijeron que habían reevaluado la marca y nos devolvian 178 euros, además nos ofrecian un 20% de descuento en futuros alquileres (nos falta recuperar 200 euros). El dinero nos lo devolvieron porque sabían que era un robo. Mirar las opiniones es impresionante lo que están haciendo. Hay que contarlo para que los viajeros se enteren.

Auto gehuurd op Lefkas eerste week september. Na 3 dagen voorste kentekenplaat verloren. Dit netjes gemeld bij Drive Hellas en ook rapport laten opmaken bij politiebureau in Nidri.
Bij het inleveren van de auto bleken ze niks van de melding te weten en werd on verzocht om €660 te betalen. Dit voor de nieuwe kentekenplaat maar ook omdat ze 10 dagen de auto niet zouden kunnen verhuren (terwijl we het al 5 dagen eerder hadden gemeld).
Hier niet mee akkoord gegaan, waarna de verhuurder zeer arrogant zei “dan houden we het wel in van de borg van €930”.
Uiteindelijk hebben ze gewoon de volledige borg ingehouden en we kunnen fluiten naar ons geld!
Nooit meer Drive Hellas!
Manier van communiceren totaal waardeloos, we voelen ons totaal genaaid..!
Waarom nu pas deze review? Omdat we wel dachten dat we het geld wel terug zouden krijgen via Easy Terra, want “Worry free” geboekt..na 3 maanden ergernis ook daar nul op het rekest..zie review over Easy Terra.
Ze passen wel bij elkaar die 2 bedrijven, pure maffia is het!

Reactie van Drive Hellas komt erop neer: het is wat het is, kosten gemaakt, etc.
Dat er kosten zijn gemaakt is helder, echter niet voor een bedrag van €930, de hele borg is ingehouden.
Terwijl werd aangegeven €60 voor de kentekenplaat en 10 dagen x €50 voor het niet kunnen verhuren van de auto hierdoor.
Wat allemaal ruim gerekend is, maar in totaliteit echt niet meer is dan €660.
Dus sowieso moet er €930 - €660 =€270,00 worden terug gestort!
Waarbij we al 5 dagen eerder melding hebben gemaakt en dus toen al een nieuwe plaat besteld had kunnen worden. Dus nog eens 5x€50= €250 terug te storten.
Ofwel Drive Hellas, handel conform je eigen verhaal en stort €520 terug!
Zolang dat niet gebeurt blijft dit pure diefstal.

Nie wieder DRIVE Am Flughafen Heraklion!
1. Entgegen der Ankündigung befindet sich die Autovermietung nicht im Terminal HER sondern ausßerhalb auf einem großen unübersichtlichen Parkplatz. Der Vermieter war schwer zu finden.
2. Das Fahrzeug war o.k.
3. Bei der Rückgabe wurde kleinlich und offenbar gezielt (!) mit einem verschmutzten Wischlappen nach kleinen kaum sichtbaren Kartzern gesucht und ... wer suchet, der findet ... einen minimalen Lackkratzer von 1cm Länge. Dafür wurden über 300€ Reparaturkosten berechnet, obwohl sich der oberflächliche Kratzer mit gutem Willen auch wegpolieren lassen würde.
Es bleibt die Frage, wann der Kratzer entstanden ist: Schon vor der Übernahme, während der Nutzung oder durch den Wischlappen der Angestellten.
Wir haben so etwas noch nie erlebt und warnen ausdrücklich vor DRIVE.

Complicated paperwork with numerous requests for signatures which are not clearly explained. On returning the car they then charged in excess of £300 for a tiny mark that could have been resolved using tcut.

As I was collecting my car a previous customer warned me that they had just ripped him off too, same story… I wish I walked away then and there but I had already paid for the rental in advance.

This company is scam, I would not recommend and feel that I have been the victim of fraud.

They are scammers, stay away!
They will charge you for things that don't exist. Terrible!!!