Drive365 Car Rental Arvostelua 

I rented a car with Drive365 in July. The return inspection report was confirmed clear, and I was told my £1,200 deposit would be refunded within 30 days. It’s now well past that timeframe and I still haven’t received the refund. I’ve contacted the company but have not been given a clear resolution.

A rental company should process deposit returns promptly and transparently — this experience has been frustrating and disappointing.

Terrible company. I rented a car June 1st and still have not received my deposit back. I was charged a €1400 deposit which was charged to my credit card. They will tell you that you will see the money back after 30 days. It’s now been almost 3 months. This is a fraud and you should not book with them. They’ve stopped responding to my emails as well.
We’re attempting to dispute the charge with our credit card company so hopefully we’ll get our money back

ho noleggiato un auto con drive365 all'aeroporto di Heraklion, il giorno della riconsegna dell'auto, il personale incaricato non si è fatto trovare sul posto per riconsegnare l'auto. ho chiamato diverse volte e mandato messaggi su whatzzap, avvisandoli che avrei dovuto anticipare l'ora della consegna per un volo in partenza. non si è presentato nessuno, sono stato costretto a lasciare l'auto nel parcheggio di fronte l'aeroporto ed a portare con me, in Italia, le chiavi dell'auto, in quanto non vi era una apposita cassetta dedicata alla drive365 dove lasciarle.
Spero non si inventino danni o altro all'auto e che non mi addebitino delle spese, perchè ho tutta una completa documentazione fotografica e video, sia al ritiro che dopo la consegna dell'auto.
attendo la restituzione della cauzione!!

I got a pre paid voucher for this company (rent a car) in Heraklion , and guess what , nobody showed up to pick me up. They did not respond to any calls or e-mail. I waited for almost 2 hours and at the and i understood nobody is coming. At the end i got the luggage and find a car in front of airport.

Fraudulent company, they corner you into taking out their extra insurance at a cost of €600+ and if you don’t they will tell you your credit card doesn’t work as they refuse to use the chip and pin machine. If you pay for the extra insurance they will use the chip and pin so then it will work. They left 2 families stranded at night with children in the airport.

J’ai réservé un véhicule chez drive 365 qui m’ont prélevé une caution de 900€. Au moment de rendre le véhicule le monsieur nous affirme que tout est bon. Nous demandons ensuite par message comment se déroule la restitution de la caution. Le monsieur nous répond que ça peut prendre quelques temps mais qu’il n’y aucun soucis la voiture est en parfait état (nous avons les preuves). Cela fait 2 mois que nous tentons de joindre l’agence pour qu’ils nous restituent la caution, aucune réponse.

Je me suis fait passer pour un autre client et magiquement ils ont répondu tout de suite, puis m’ont raccroché au nez après avoir entendu le mot caution.

Après une centaine de relance aucun retour (nous avons toutes les preuves photos, enregistrement téléphoniques, relevé) et avons entamer une procédure.

Agence d’Héraklion:
Jusqu’à preuve du contraire, ce sont des voleurs
Je mets une étoile car je ne peux pas en mettre 0. Au début tout s’était bien passé, le jour de la réception du véhicule ils m’ont pris 900€ de dépôt de garantie qu’ils ont prélevé, ce n’est pas simplement une empreinte. J’ai rendu le véhicule le 14 juin sans aucun litige et nous somme le 01/08 je n’ai toujours pas vu la couleur de mon argent. Après les avoir harcelé le 8 juillet ils m’ont confirmé que le virement de leur part allait être émis mais je n’ai toujours rien à croire que mon argent s’est volatilisé.
Inadmissible.

I would never use Drive365 Tivat Airport again.
I booked fully comprehensive insurance online whilst booking via vipcars.com
When I arrived in Montenegro I was told any UK insurance was invalid and asked for €80 per day to insure the car which I refused. I was told any damage would be charged, along with any breakdowns and that if I wrote off the car it would cost €50000.
This was a joke as the car had done 124000 km already, had scratches all over and the interior was a mess.
Worse still when taking back they went over the car in detail asking for evidence the scratches were there before I picked the car up.
Luckily I did a detailed review when picking it up.
Do not use!!!!

The car rental agency never give us back the 900€ caution after telling us « «everything is ok you will get back the deposit after 2 months »
We are taking a lawyer to get back our deposit.

DO NOT USE, THE CHEAPER CAR HIRE IS NOT WORTH THE HASSLE.
The worst car agency, Athens office should be put in prison for not returning your security deposit. Completely lacking in integrity and unethical. We were told we would get our deposit refunded the next day.. We had to cancel our credit card and lodge it as a disputed transaction with our bank before we got our 900Euro back, that too, only because our bank reversed the transaction! They kept making excuses saying their accounts had to process it, did not release my deposit after 30days.
DO NOT USE.

Please avoid, very hard to get a deposit realeased.

I rented a car in May 2025. The pick up was fine although the person at the desk was quite pushy about buying extra cover from them (even though I declined and informed I have comprehensive insurance from discover cars already) and ‘warned’ that the police doesn’t arrive to accidents which is needed to claim the excess. That felt unnecessary repeated and sketchy. I returned the vehicle in the same condition, went through all checks (thankfully I had very detailed photography of all scratches the has car already had). Contract states it takes up to 30 working days to return deposit on my credit card, I was also told that if I leave a 10/10 review on disovercars.com I would get the deposit released quicker. I did that and haven’t received the deposit back. I contacted them 3 times asking about the deposit and I was promised that that’s being taken care of. After over 40 working days of no action on their part I was forced to resolve that through my credit card provider. Plenty other car rental companies in Tirana, best to avoid this one.

Absolutely fantastic experience with this car rental company! The service was top-notch, and the staff were incredibly friendly and helpful. One of the employees even went above and beyond by dropping us off at our hotel, which was a huge bonus. The payment and pickup process was seamless and flexible, with no issues or hassle whatsoever. We were thoroughly impressed with the professionalism and efficiency of the team, and would highly recommend this company to anyone looking for a stress-free car rental experience. Five stars isn't enough - we'd give them ten stars if we could! 😊

Si il y avait moins 5 etoiles je les aurez mit je viens de voir les avis et je confirme c est des voleurs,arrivée à l aeroport une personne devait m attendre à l aeroport d heraklion àvec une pancarte drive 365 j ai tourner pendant 1 heure et je ne les ai jamais vu soit disant il était la pendant 45mn à attendre.mais la faute est aussi à bst location qui eté le responsable de la location sur internet car je les ai appelés a l arrivé et n ont rien Fait .cela m à coûter 100 euros et de taxi 280 euros de location .et de plus je ne sais pas si but location vont me remboursé.
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Achtung vor dem Vermieter. Die Kaution von 900 Euro wurde direkt von der Kreditkarte abgebucht und wird nicht nur blockiert. Am 11.06 bis zum 16.06. haben wir in Heraklion ein Auto gemietet. Abholung alles top. Kontakt direkt über WhatsApp. Bei der Rückgabe hatte der Mitarbeiter jedoch seine Papiere vergessen und meinte, wir erhalten alles per Mail und hat sich entschuldigt. Nun ist inzwischen der 25.07. und die Kaution habe ich immer noch nicht zurück erhalten. Es gibt keine Reaktion auf die auf deren Website genannten Mailadresse und der Kontakt in WhatsApp sagt dass er es prüfen möchte, jedoch wird man danach ignoriert. Geht lieber zu einer anderen Autovermietung! Absolut grottig dieser Laden!

My rental started at 2030h and the flight Luton-Sarajevo couldn't land in Sarajevo because of storm and was rerouted to Belgrade for refueling.

We came back to Sarajevo 2245h and was told at pick up desk that our reservation was canceled because we were late over ONE hour.
They were aware of plane being diverted. Why do they have this policy if someone has already paid in full and through their site made the booking NOT third party?
So, you pay in full and you are late over ONE hour the car is not yours any more.

I had no choice but to make a new booking with them, if I knew about this rule I wouldn't make a booking at first place.

Ich rate dringend davon ab, bei Drive365 ein Auto zu mieten. Die Kaution in Höhe von 900 Euro wird abgebucht anstat geblockt und wurde trotz mehrfacher Aufforderung nach über 3 Wochen nicht zurück erstattet. Für die Rückgabe des Fahrzeugs wurden unberechtigt 40 Euro verlangt. Sie meinten 7:30 Uhr morgens wäre außerhalb ihrer Office-Zeiten, obwohl ihre Office-Zeiten um 7:00 Uhr morgens beginnen.
Ich kann nur empfehlen: Hände weg von diesem Autoverleih!

I strongly advise against renting a car from Drive365. The deposit of 900 euros is debited instead of blocked and was not refunded after more than 3 weeks despite several requests. An unauthorised charge of 40 euros was made for the return of the vehicle. They said 7.30am was outside their office hours, although their office hours start at 7.00am.
I can only recommend: Hands off this hire company

Unhelpful staff. I gave them 2 of my UK credit cards ( Halifax clarity & Premier HSBC) but their system kept showing them Debit Cards , as a result, they wont give me the car and ruined my holidays. Never happened before. There system was rubbish and they were not even apologetic.

Leider hat sich bei mir auch das Problem bestätigt, was andere Kunden hier über den Betrug schreiben.
Das Auto war ein einem super Zustand, neu und wenig gefahrene km. Das Personal freundlich und vertrauenswürdig.

Nur bisher (Juli 2025) keine Kaution in Höhe von 900€ aus unserem Urlaub im Mai 2025 zurück bekommen!!! Es sind mehr als 40 Tage und der Kundenservice hat nach meinem erneuten Kontaktversuch via eMail und whatsapp nicht mehr reagiert!!
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Unfortunately, the problem that other customers have written about the SCAM has also been confirmed in my case.
The car was in excellent condition, new, and had few kilometers on it. The staff was friendly and trustworthy.

But so far (July 2025), I haven't received my €900 deposit back from our vacation in May 2025!!! It's been more than 40 days, and customer service hasn't responded to my repeated attempts to contact them via email and WhatsApp!!

Athens Drive 365 superb experience from start to finish in June 2025. Strongly recommend.

Avoid Drive 365 – Warning

I rented a car from Drive 365 in May and they took a €900 deposit. The car was returned in perfect condition on May 8th, and their terms say deposits are refunded in 30 days. It’s now July, and I still haven’t seen a cent.

I followed up constantly — they lied about processing the refund and asked for my bank details (even though they charged my credit card). Now they’ve completely stopped responding.

I’ve had to file a dispute with my card company to get my money back. This company is dishonest, unreliable, and borderline fraudulent. Avoid at all costs.