Drive365 Car Rental Arvostelua 

All went smooth ,nothing to complain ,brand new Peugeot 208 ,with 7000kms on the clock ,used my credit card and money were released after 25 days as indicated in the rental agreement. Our card was credit and we didnt have any issues at all but in any case you have the option to pay a bit more for full insurance and no need to worry about the money blockage .As i said,brand new cars which is the important in a car rental business.

Top!
Véhicule impeccable. 208 avec 12000km
Personnel aimable et disponible.
Je recommande.
Prix imbattable

It's a scam. They take 900€ from you, tell you that you will receive them in 30 days. Haven't received anything, they do not respond, they disappeared with the money. Do the right thing and avoid this company at all costs. I'll sue them with the lawyers to receive the 900€ back at this point..

I wish I had seen these reviews before going to this extremely unprofessional car company that treated us like shit. WE ARE 3 MONTHS IN AND I STILL DO NOT HAVE MY EFFING MONEY!!! They keep giving the bs excuse of “I’ve sent this matter to accounting and waiting for them to send receipt”. Like wtf? A deposit done with a credit card, much better returned they the credit card. They are still in asking to provide an IBAN which is not the form of reterned payment should be. The And actually this was supposed to be an hold not a an actual transaction.

Also, Closer to the end of the trip the window buttons did not work, they said it was my fault and had to pay $300+ euros. The buttons just stopped working!!! It’s not a user error when it’s mechanical.

I want my money!!!! I swear I’m bringing in my lawyer. This is no joke. That’s a big amount of money and I’m not letting this case rest

AVOID the dealer Drive365 (otoQ) in Greece - Scammer and dishonest !!!
The car dealer has not/did not want to refunded the deposit for the deductible!!! I had to wait more than 3 months !!! and send numerous emails.
They didn’t want to refund it, even after several email requests and after I had already sent different (all) documents and they kept asking for more.
They are never reachable by phone and emails are only answered after weeks.

Hi,
I had booked with Drive365Car Rental in Crete, Greece on 1st August 2025. Its been 45 days since i returned the car in perfect condition and the company agent confirmed the same and said the deposit amount will be refunded in 30 days. All attempts to contact the company executive has failed as they don't pick your calls or respond to messages. I also emailed the company to no avail or response. This is a serious issue now as 900 Euros has been debited from my card instead of just blocking the amount as is the general practice with rental cars. This kind of delay in refunding the deposit amount is totally not acceptable and necessary steps need to be taken by the company to revert the amount at the earliest. Booking reference no CJT -182982905.
Thank You

SONO DEI LADRI.

Non saprei da dove iniziare:
dopo 30 minuti si sono presentati all'aeroporto, auto con ruote sgonfie e sistema in allarme, alla riconsegna volevamo farmi lasciare l'auto incustodita e li ho aspettati per 30 minuti, correndo poi per non perdere il volo. la cosa peggiore è che ben 1 mese dopo la riconsegna mi hanno addebitato 300€ per la pulizia dell'auto perché sporca di sabbia (cosa normale in un isola). INOLTRE NON RISPONDONO NE ALLE EMAIL NE AL SERVIZIO CLIENTI (CARJET COME INTERMEDIADIO, UN'ALTRA COMPAGNIA TERRIBILE)

PESSIMI, ho iniziato la mia mozione con la mia banca.

Mala experiencia. El contrato no indica que la tarjeta deba ser física ni que la única opción sin ella sea pagar un seguro adicional de 21 €/día. A las 3:30 de la madrugada la oficina no ofreció otra solución ni cancelación gratuita, forzándonos a pagar 189 € extra. El problema fue técnico: el datáfono no tenía contactless, no un incumplimiento por mi parte. Falta de transparencia y trato poco flexible. No repetiría

Hanno dimenticato la nostra prenotazione e soprattutto cosa più grave, sono trascorsi quasi 3 mesi e non abbiamo ancora ricevuto indietro i soldi della cauzione.
Sconsigliatissimo!!!!

Bugiardi!! Non ho pagato con carta di debito, ma di credito come testimoniano tutti i miei documenti che purtroppo qui non posso allegare. Nel contratto c'è scritto chiaramente bloccati, non sottratti!!. Impossibile parlare con voi, non rispondete mai. Dove sono i miei soldi??? È da tre mesi che dovete ridarmeli!!! Perché rubate i soldi alle persone???? Chi vi autorizza a rubare e rimanere impuniti???

Hello,

My booking was under Ben K.
Under similar circumstances to previous reviews this company is trying to steal our deposit. We returned the car at the end of June and STILL have not been reimbursed for our 900 euro deposit. Why is this taking so long? It has now been nearly 3 months. The next step will be contacting local police. Please return our money! This is awful treatment and not how you treat customers. We still have all the singed documents stating we should be receiving out money!

It has now been 35 days since deposit was taken. I have tried to contact on 5 occasions with no response

Dear Drive 365,

It has now been over two months since you charged €900 to my card as a deposit, and despite multiple reminders, the amount has not been refunded. This is unacceptable and a clear breach of contract. My booking was D010991988. Athens Airport, with OtoQ.

If the full refund is not credited to my account within 24 hours, I will proceed tomorrow to file an official police report and open a formal dispute with my bank. In addition, I will escalate the matter to the European Consumer Centre (ECC-Net) and take all necessary legal steps to recover the funds.

This is your final opportunity to resolve the situation amicably.

I booked a hire car through Drive365 who then reserved the car with OtoQ at Orlando International Airport. I ordered a 7 seater Toyota Highlander or similar. I was allocated a 5 seater SUV and was told that there was nothing OtoQ could do about it apart from cancel my reservation. I had paid extra for a larger car. I was sent correspondence with 4 different company names on: discover cars, drive365, Next cars and OtQ which was really confusing. I was sent a text saying that the shuttle arrives every 10 minutes to collect from MCO which is completely untrue. We waited 40 mins and OtoQ didn't answer their phone when I called. The excess was an enormous $5,500 despite the paperwork saying that it was meant to be $1000. Michael, the man that dealt with our car hire, was entirely unapologetic and took no accountability for the mistake. He was even quite put out that I was cross about the situation and told me I was just tired!! The value of the car was amazing and the car I received was actually a very nice car. But I would use with extreme caution.

By far the worst rental company I have ever dealt with. At Sarajevo Airport they refused to give me a car because their system kept rejecting my credit cards – both of which work everywhere else. They didn’t allow me to insert the card, offered no real alternatives, and even refused cash. In the end I was left with no car and no refund.

Even worse, their damage policy is pure fraud: they charge €1,400 no matter what – whether it’s a tiny scratch or even if the damage wasn’t your fault. You pay anyway. This company are nothing but scammers and cheats. Avoid them at all costs.

We used VIP cars website to book a car rental with drive365 car rental. They demanded thst we had to pay a £800 pound deposit. This was taken out of our account on the 16th of June and they have not returned the deposit despite the car returning just as good as we left it and promises that we will have the money returned it has been 2 months wish no sight of the money. Absolutely outrageous.. a scam company. DO NOT USE!

À FUIR ABSOLUMENT : AGENCE VOLEUSE ET ESCROQUERIE ORGANISÉE

Comme de nombreux autres clients, mon dépôt de garantie de 1 400 €, censé être une simple empreinte bancaire, a été directement prélevé.
Le véhicule a pourtant été restitué en parfait état, avec un état des lieux validé.

Résultat : plus de 2 mois sans remboursement, malgré des dizaines d’appels ignorés et des centaines de mails restés sans réponse.

Aujourd’hui, une procédure judiciaire est en cours pour récupérer mon argent.

Cette agence ne se contente pas d’être négligente : elle pratique des méthodes qui s’apparentent à du vol pur et simple.
Si vous tenez à votre argent et à votre tranquillité,
FUYEZ CETTE SOCIÉTÉ.

I rented a car from Next Deal E.E. (Drive365) in Athens (June 25–28, 2025) via DiscoverCars.com. A €900 deposit was taken with the clear agreement that it would be refunded within 30 days. That deadline passed, and despite multiple follow-ups, I received no refund and no proof of payment.

The car was returned in pristine condition and with a full tank — even though it was handed over to me with less than half a tank. Despite this, the company withheld my deposit.

They blamed a “system error,” requested my IBAN/SWIFT details (which I provided on August 11), and then claimed they had forwarded the matter to accounting. As of today, nothing has been refunded.

I am not alone — other reviews show similar complaints about unreturned deposits.
This is not a company I would ever trust again. Avoid at all costs.

As soon as we returned the car they pointed underneither the car saying we scratched a plastic bumper. It was an absolute joke, they wearn't even subtle about it. They made us pay 205 euro while threatening it could be 1000 euro. They then kept my $2000AUD bond for 2 months.

Nous avions réservé via Vip cars une petite voiture type corsa pour 150 euros 7 jours.mais,sur place,l'employé nous dit que,en laissant le contrat tel quel,à la moindre griffe,on perdra notre caution de 900 euros!!Nous devons donc prendre leur assurance fullprotection à un prix prohibitif de 50 euros par jour!Total 520 euros pour 7 jours voiture type corsa car en plus ils vous roulent sur le change!A fuir impérativement