Drive365 Car Rental Arvostelua 

After discovering a small scratch on the car when ending the car rent, the company held the safety deposit money. When the damage was valuated it was clear that 375,79EUR of the deposit money has to be paid back to me. It is now more than 6 months after the rental period. They don't answer to e-mails anymore nor answering phone calls. I am now thinking about sueing them to court. I've never seen anything like this before. Everyone be aware!

I rented a vehicle from OTOQ / Drive365 Car Rental in Greece, and it turned into one of the worst rental experiences I have ever had.

A security deposit was charged at pickup, which is normal. The car was returned on time, in proper condition, and without any damage. No issues were reported during the return process.

Despite this, my security deposit was never refunded.

I contacted the company repeatedly by email and phone. After initially avoiding clear answers, they stopped responding altogether. My calls were ignored, and my number was eventually blocked.

Blocking a customer who is simply requesting the return of their own money is unacceptable and speaks for itself.

Based on my experience, I strongly advise people not to rent from OTOQ / Drive365. There are many professional and reliable rental companies in Greece — this was not one of them.

Drive 365 and OTOQ is same
Security deposit never returned after the rental ended.

The company admitted they could not get confirmation from their own partner about releasing the deposit and told me to contact my bank for a chargeback instead of taking responsibility.

When I escalated the issue through proper consumer channels, I received intimidating emails mentioning “legal consequences” rather than a refund.

So everyone that is thinking about to rent a car from them, just read more reviews on google and trust pilot because you going on vacation not war with stress and emails about your own money

Avoid if you expect support or accountability.

À fuir ! Nous sommes en janvier 2026 et à ce jour je n'ai toujours pas récupéré la caution de 900 euros qui m'a été prélevée sur place en juin 2025!

The car was brand new with just few km, I chose a "Yaris cross hybrid" which was great choice due to low consumption 4.1lt /100km. There was great communication via watch up with the employee, and the guarantee was 600€ via credit card when other companies need 1.200€. Very fair and good choice.

Great service - great condition cars. Thank you

In a nutshell, outstanding service.
I booked an SUV for one week and was given an almost brand new model. The drive to and from the airport was swift. The dealer explained in detail all useful tech features i was not familiar with.
The deposit was returned to me upon the return of the car with no delays.
Most importantly Stelios, the agent who looked after me, was very efficient and went out of his way to provide a great service.

Stay away!! €700 euro deposit not returned. Read the other reviews, this is a pattern for them.

ATTENTION ARNAQUE CAUTION JAMAIS RESTITUEE
Je suis passé par le site BSP-AUTO pour reserver un vehicule pour mon voyage en grèce (héraklion) pour une semaine du 24/06 au 30/06/2025.
Le véhicule a été restitué en parfait état et à l'endroit demandé.
Nous sommes mi-novembre, je n'ai toujours pas retour malgré mes dizaines d'appels.
Faites attention!!!

Die Übergabe des Mietwagens im Dunkeln am Straßenrand war schon komisch, aber an sich hat es geklappt und auch mit dem Auto war alles in Ordnung. Nur dass man 5 Monate warten muss, nach unendlichem Schriftverkehr und erst nach Drohen mit einem Anwalt, bis man seine 900€(!!!) Kaution wieder bekommt. Auf gar keinen Fall werde ich hier nochmal einen Mietwagen buchen.

DON'T EVER RENT CARS FROM THIS COMPANY.
THEY ARE SCAM.
One star is to much, but we can't give less.
We rented a car from drive365 Markopoulo Avenue, Athen, picked it up from OTOQ.rent same adress, and the payment was handled via Next Deal EE situated in Heraklion. Very confusing.
They reserved a deposit at Euro 900,00 in case of any damage, missing petrol ect. We delivered har car back without any damage and the correct amount of petrol.
The company has unjustified withdrawn the deposit on our account. We have wrote several email to different company, but never got the money back. Now they have even stopped answering our emails.
STAY AWAY.

Perfect rental, good communication during rental period, but it took a while (3 weeks) for the refund of €900 deposit to be returned. They did apologize for the inconvenience in a nice way though after asking. Would therefore recommend!

Malgré une voiture rendue en parfait état à Athènes en mai 2025, ma caution de 900 euros ne m'a toujours pas été remboursée en octobre 2025 et ce malgré de nombreux mails ! C'est honteux ! inadmissible ! c'est du vol !

Noleggiato una macchina ad agosto 2025 e attendo ancora il rimborso di 900! Una vergogna G54331151

Scrivo per dare speranza agli altri clienti. Oggi in data 15/10/2025 mi hanno rimborsato con bonifico istantaneo 900 euro di caparra dopo che ho mandato una valanga di mail sia a vip cars (motore di ricerca che ho usato per la prenotazione), sia a booking. Alla fine mi hanno detto che l'indirizzo a cui scrivere era claims chiocciola driverse punto rent. In bocca al lupo a tutti!

Recently hired a car from Tivat airport, Montenegro. Having read the reviews after booking, I was more than a little concerned but I have to say, the whole process was absolutely fine. The office is in a weird little back room behind some garages and not too easy to find but they sent a helpful whatsapp video of how to get there from the terminal. The man who handed over the keys was nice, spoke very good English and did not try to upsell insurance when I said I'd already purchased some through a third party. Also made sure that the deposit on my credit card was a temporary hold and not an actual charge, so that was fine. The car itself was a bit battered and made a few odd sounds but honestly, who cares. It cost us about €10 per day so I can hardly complain and it got us around for 10 days without issues. Upon return, there was nobody in the office so I had to send a video via whatsapp of the car and leave the keys inside it but got confirmation there and then that it was all ok and that my deposit hold would be returned to my credit card. Upon checking 10 minutes later, it had disappeared from my pending transactions entirely so seems to have been returned immediately. Overall, for the absolute bargain money, it was a surprisingly good experience.

The worst car rental company in Europe!!
They will take your deposit and not return it to you, despite the car you brought back being in perfect condition.

Finger weg!!!
Betrug ist vor Programmiert ziehen die kaution von der Kreditkarte ab anstatt zu blocken. Habe ein Auto vom 31.07.2025 bis 14.08.2025 gemietet und 1200 Euro Kaution bezahlt heute 05.10.2025 noch nicht wieder bekommen. Erspart euch den Ärger lasst es einfach sein. Ach übrigens nach einen Monat scheinen ihn die ausreden auszugehen sie antworten nicht mehr so das ich jetzt Strafanzeige stellen werde.

I am very disappointed with this car rental company. It has been over a month since I returned the car, and I still haven’t received my refund. I have contacted them several times, but nothing has been resolved. This is unacceptable and very unprofessional. I would not recommend this company to anyone.

Ribadisco, sono dei ladri..assolutamente da evitare. Il mio deposito di 900€ è sparito e non rispondono più(macchina riconsegnata il 12 luglio). Mi hanno risposto alla recensione precedente ma mi confondono con qualcunaltro, quindi non sanno neanche con chi stanno parlando. Vergogna