So pleased with this trampoline fantastic build quality! Thank you again for your super service
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Expensive trampolines that work well. But the Trampoline pad doesn't last (and is £285 to replace) - ours stated degrading badly within 5 years and by 7 years was ruined. Capital Play are not i... Näytä lisää
Yritys on vastannut
Quality product - very well put together - solid construction. Quite OK to build it yourself - digging the whole is the toughest - good instructions for building the trampoline. Only minor niggle is a... Näytä lisää
Yritys on vastannut
Capital Play installed a 11 x 14 ground level trampoline and it’s great. Very professional service. Polite and respectful team, who were very tidy and worked hard to get the job done in a day. It’s... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Capital Play designed and manufactured the UK's first and best In-ground Trampoline. We have the World's largest range of sizes, nets and accessories - so whether it's a huge rectangular trampoline for your budding gymnast, or a compact 8ft round tramp...
Yhteystiedot
Halebourne Lane, GU24 8SL, Woking, Yhdistynyt kuningaskunta
- 01276855600
- sales@capitalplay.co.uk
- capitalplay.co.uk
4,3
Erinomainen
248 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Customer service
Great customer service all the way from communicating clearly with Rebecca to the end result.
24. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Capital Play
Hello,
Thank you for sharing this wonderful review with us! 😊
We are so happy that we could make you happy with the level of service we bring.
We wish you lots of joy and happy bouncing with your new trampoline!
Kind regards,
Team North Trampoline
So pleased with this trampoline…
So pleased with this trampoline fantastic build quality! Thank you again for your super service
21. heinäkuuta 2026
Vastaus yritykseltä Capital Play
Hello Daniel,
Thank you for your wonderful feedback! 😊
We are stoked to hear that you are so happy with our products and service.
Thank you again and we wish you lots of joy and happy bouncing on your new trampoline.
Kind regards,
Team North Trampoline
Vastaus yritykseltä Capital Play
Hi Peter,
Thank you for taking the time to write such a nice review! 😊
Awesome to hear that you are happy with our service and product.
We wish you and your family lots of joy with your new product.
Kind regards,
Team North Trampoline
Excellent …
Very pleased with the trampoline and the team who installed it for me. Would recommend to everyone!
23. kesäkuuta 2026
Vastaus yritykseltä Capital Play
Hello,
Thank you for your wonderful feedback.
We are so please that you liked our install service and it makes us very proud that you would even recommend it to other people.
We wish you lots of joy with your new trampoline and happy bouncing! 😊
Kind regards,
Team North Trampoline
Brilliant support and service
Brilliant support and service. Very happy with the in-ground trampoline. Sam and his lovely team rose to the challenge and did an excellent job of digging it superbly into a bank. Very neat, looks brilliant and the kids are loving it! Thank you
2. kesäkuuta 2026
Vastaus yritykseltä Capital Play
Hello Sam,
Thank you so much for your kind words and for taking the time to share your experience.
We’re really pleased to hear that you’re happy with the in-ground trampoline and that Sam and the team delivered a solution you’re satisfied with. It’s great to know it all looks neat and that the kids are enjoying it!
We truly appreciate your feedback and support.
Warm regards,
Your Capital Play team
I pay for the service and no…
I pay for the service and no comunication yet! its been one week and a half so i dont know if they are comming or not ??
22. toukokuuta 2026
Vastaus yritykseltä Capital Play
Hi Anamaria,
Thank you for taking the time to share your experience.
We are very sorry that you were left without an update regarding your service request. We completely understand how frustrating it must have been not knowing what was happening, and we sincerely apologise for the lack of communication.
Unfortunately, an internal error on our side meant that we did not contact you as promptly as we should have. This is not the level of service we aim to provide, and we take full responsibility for the poor experience.
Following your case, we have updated our internal processes to help ensure that this does not happen again.
We sincerely apologise once again for the inconvenience caused and appreciate your patience while we worked to resolve the situation.
Kind regards,
Your Capital Play team
Amazing product so easy to build with…
Amazing product so easy to build with the instructions supplied and online videos
13. toukokuuta 2026
Vastaus yritykseltä Capital Play
Hello,
Hello,
Thank you for taking the time to rate us, we really appreciate it.
We’re very happy to hear that you found the product easy to build and that the instructions and online videos were helpful throughout the process. That’s exactly the experience we aim to provide.
Please don’t hesitate to reach out if you need any assistance in the future.
Warm regards,
Your Capital Play team
Fast delivery and competitive pricing.
13. toukokuuta 2026
Vastaus yritykseltä Capital Play
Hello Trev,
Thank you so much for your feedback!
We're pleased to hear that you were happy with both the fast delivery and our competitive pricing. We really appreciate you taking the time to share your experience and your support.
Warm regards,
Your Capital Play Team
My kids have loved this trampoline
My kids have loved this trampoline. After reaching out in regards to an issue, customer service was attentive and handled things appropriately and in a timely manner. Would recommend this in ground trampoline.
26. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Capital Play
Hello Shonna,
Thank you for taking the time to rate us, we really appreciate that.
We are very happy to hear that your kids enjoy our trampoline and that we could solve the issue so smoothly. This means a lot to us!
Don't hesitate to reach out to us in the future for any inquiries.
Warm regards,
Your Capital Play Team
Terrible customer service
Edit: they have since reached out and appologised and offered some compensation.
I have had the same experience as Jemma. I assumed a scam, but seems not an isolated incident. Rather than apologise they are threatening debt collection agencies. Extremely bad customer service.
30. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Capital Play
Hello Ruth,
Thank you for taking the time to leave a review and to share your concerns.
We first want to sincerely apologize for the way this has been handled and we are glad that we could resolve this situation on the phone.
This was a very unusual situation caused by a system error that affected just a small amount of customers, but we fully understand how frustrating this must have been for you.
With that being said, we are very grateful that you gave us a second chance and we wish you lots of joy with our product.
Please do not hesitate to reach out to us if you have any questions!
Warm regards,
Your Capital Play Team
Didn't take payment, several months later demanded transfer to their bank account
I ordered a North trampoline in April, it was delivered within the agreed timeframe with no issues. In July I received a short, plain email saying that my payment hadn't been taken at the time of the order and asked that I send it (over £1000) to bank details included in the email. I found this very odd and assumed it was a scam.
In October, I received 2 more emails, the last one threatening me with a debt collection agency. At this point I looked into it and requested paperwork proving they had not taken payment. I wasn't sent anything adequate and rang my credit card company. They trawled through the old statements with me and couldn't find the payment. They did note Capital Play would have had 6 months to claim the payment so I was right not to transfer any funds to them before this point. There was never an apology for the error on their part, just requests for payment. I will never deal with this company again.
8. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Capital Play
Thank you for your time on the phone today Jemma.
First and foremost, we are genuinely sorry for your customer service experience to date. Due to a recent system change on our end, a small number of orders were delivered before the payment was fully received. This is why we reached out afterwards, and we completely understand how this might have felt concerning. Please rest assured we will resolve this as quickly and easily as possible for you from here on.
What's really important is that this is not the way we operate as a company - and when we get it wrong, we'll always hold our hands up and do what we can to fix the problem as best we can. We completely understand how confusing and frustrating this must have been. To that end, thank you so much for your time and understanding on this matter.
Thank you
Amy, Capital Play
North Explorer 11 x 16 foot oval trampoline
I bought a North Explorer trampoline from Capital Play, after having had a bad experience with the quality of a trampoline from a different company, which was faulty on arrival.
The service from Capital Play was brilliant, my new trampoline arrived three days after ordering and was in great condition.
The quality of the trampoline itself was far superior to the first company I had bought from and assembly was much easier, with no tools required.
The trampoline feels very sturdy and the bounce is amazing. It more than makes up for the disappointing experience with the first company.
6. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Capital Play
Thank you so much for your kind words!
We’re extremely happy to hear that you’re pleased with the quality of both our product and service.
We wish you and your family many joyful moments with your new trampoline!
Warm regards,
Your Capital Play & North Trampoline Team
Weeks without trampoline - look elsewhere
I’m honestly shocked by the level of service I’ve received from North Trampoline and Capital Play (the UK importers of North Trampoline). I ordered a trampoline for £1,200 that was supposed to arrive in 2–3 working days — it’s now been weeks and I’m still waiting, with no clear delivery date.
I have called and emailed multiple times and have been repeatedly told it would be dispatched “today” or “ASAP”, but then nothing happens — and no one calls back, despite promising to. I was told again today that everything is now in stock and ready to ship, but I’ve heard that before and still have no tracking details or confirmation.
It’s incredibly frustrating when you read positive reviews and expect premium service — I genuinely believe I would have received better service from other brands like Berg Trampolines.
I’ve raised a formal complaint with Capital Play and North Trampoline but it has been ignored so far. I’ve had no real communication, no apology, and no compensation offered for the delays and stress.
I would strongly recommend thinking twice before ordering from North Trampoline or Capital Play. If you value clear communication, reliable delivery, and good customer service, I’d look elsewhere.
Ross Quinn
14. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Capital Play
Hi Ross,
Thank you for taking the time to leave your review and share your experience. We’re very sorry again for the delays and frustration you had with your order – it’s certainly not the level of service we aim to provide.
We’re pleased to hear that your trampoline arrived last Tuesday and that everything has now been sorted. We do hope you and your family are enjoying it and that it brings plenty of fun for years to come.
If there’s anything else we can help with in future, please don’t hesitate to get in touch. Thank you for giving us the chance to put things right.
Kind regards,
The Capital Play & North Trampoline Team
In ground Trampoline
Have purchased two trampolines from capital play over the years. Brilliant reliable quality! Great customer service.
18. marraskuuta 2023
Vastaus yritykseltä Capital Play
We're so glad that you have been so happy with your orders with us! We hope that the trampolines bring plenty of fun for many years to come.
Vastaus yritykseltä Capital Play
Thank you for the review, Gemma! We are here to help if there is anything else we can assist with. Wishing you lots of joy with the trampoline!
Good company
Good company. Good service. Good product. Now I just need to dig the hole!!!!
8. marraskuuta 2023
Vastaus yritykseltä Capital Play
Thank you for taking the time to leave us a review! We're glad to hear that your experience with us has been a positive experience. We are here to help at any time if anything should arise :)
Great service
Delivery was super quick, they couldnt have been more helpful with ordering and delivery. Springs were tight so it took a lot of strength to assemble but it was worth it!
17. lokakuuta 2023
Vastaus yritykseltä Capital Play
Thank you for taking the time to leave us a review! We are so glad to hear you are happy with your product, and hope that the family is having lots of fun!
Used this firm a few times
Used this firm a few times, can't fault them,
this weekend we were discussing the quality of the products after 5 years of use, 5 years in the ground and no rust, no deterioration.
Dont often find myself doing that, brilliant firm/people/products
I am not a robot and if I were I would still recommend Capital Play, John
5. lokakuuta 2023
Vastaus yritykseltä Capital Play
Thank you so much for your great review! We are glad to hear that your trampoline has been going strong for so long! We hope it continues to provide plenty of fun for many years to come ☺️
ALL ROUND FANTASTIC
I can’t thank these guys enough. From my enquiry to the finished product. Customer service was outstanding. Communication was fantastic. The guys that came to the house and put the Inground trampoline in were absolutely lovely. Very tidy, extremely polite and professional. Would highly recommend this company to anyone. Oh and kids absolutely love the trampoline and say it’s go loads of bounce. Much better than the one they had previously. 10*’s 👍👍
18. lokakuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Capital Play
Hi Dave, Thank you for leaving the review, we really appreciate it! We are happy to hear you received the help needed and that the trampoline lives up to expectations. If you have any questions or if there is anything we can help with, we are always ready to help! :)
Quality trampoline delivered promptly
22. syyskuuta 2023
Vastaus yritykseltä Capital Play
Thank you for taking the time to write a review, we really appreciate it! We are happy to hear that the trampoline lives up to the quality and expectations and that the delivery went as planned :) Should you have any questions or if there is anything we can help with, we are always ready to assist you. We hope the trampoline will bring lots of joy for many years to come.
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