Planters.co.uk Arvostelua 57

Placed an order three weeks ago for two “ in stock, for immediate delivery” zinc planters and they didn’t arrive within a few days. Nobody answered the phone so I chased via an email to be told more than 24 hours later that they were pre-ordered and would not arrive until mid-April. Today, (mid-April) I get an order cancellation email, no explanation and no reference to a refund.I managed to speak to someone on the phone, it took them five minutes to pick up and was advised the stock was not due until August so they had cancelled. All this time the items I ordered have been shown as available and in stock on their website which was clearly not the case.
Really annoyed about this, appalling communication and a tone of absolute indifference on the telephone, my order value was £300. Their website is misleading to say the least.

Excellent planters , amazing colours . These planters look good

I checked various company sites before making my selection of two different planters. The choice of heights and sizes was by far the best. They arrived very well packaged and unmarked . Very pleased with my choices the quality and paintwork, and will be ordering again in the near future,

I placed a preorder with Planters on 20th March for five planters and matching feet. I ordered expecting delivery on 1st April.
I received no further information about my order and when it failed to arrive, I contacted them to ask where it was. I was advised that it would now arrive on 7th April, which I accepted.
Once again the parcel did not arrive, despite a message from the carrier DHL, saying that it was delayed, and would arrive on 8th. I contacted Planters on 10th April for further clarification, and was advised that it was being collected and would arrive over the weekend of 11/12th April. The parcel did not arrive! I tracked my parcel using the DHL link which still showed my parcel delayed; basically my parcel was lost in the system but had been with them since 2nd April!
On 13th April I contacted Planters again for their update, and an explanation of why I was receiving information that did not hold true. I was basically fobbed off and told that it would take them a day to get in contact with DHL and that I would be called back. The call did not materialise and unprepared to wait any longer I called back and asked for a refund of my order. I was informed that until they could contact DHL to confirm that the order would not be delivered, I could not be refunded.
I explained that it was not my issue, and asked to speak to a manager, even offering to attend in person to get the matter resolved!
I was miraculously put through to a manager who issued my refund there and then, which I have now received.
Today, 17th April I have just turned away a DHL delivery of the items that I originally ordered! That’s 17 days late, with no customer support coming directly from Planters and despite me cancelling the order and being refunded.
Shocking company to deal with when things don’t go to plan, with dire customer service. Will never use them again!

Hi. The service is great and product is very good. However the returns policy not so good and trying to return large items was expensive.

Excellent service excellent product and good customer service.

Great service, lovely items, very pleased with purchase

Great range of products and prices. We could not find what we wanted in the garden centres and then found Planters and just what we were looking for. Excellent customer service. A sign of a good company is how they react when things don't quite go to plan. We had a glitch but Planters dealt with it efficiently and quickly. No hesitation in recommending Planters.

Great design, well made planters with options for rubber feet and linings.

Great product excellent delivery
Would definitely buy again

Ordered a £169 galvanised planter and received a dented and peeling planter. Asked for a refund and was offered a 20% discount which I refused, offered 30% off and then a replacement, so agreed on a replacement. The customer service at this stage was great, no issues and happy to listen. Planter 2 arrived, dented again. The packaging was laughable, no decent cushioning and the box hardly closed. Emailed customer service again with images and currently waiting for a response. Would not buy again from this company given the damaged items.

Edit 16/4. Customer service have been fab and a personal message from the MD. Thank you

Ordered 2 large planters. Money taken and and delivery organised for 2nd. April. From then I have been trying to contact both DX [ delivery agents ] and Planters. I'm promised a call back but absolutely nothing happens. I have never before had to deal such an awful Company. So fed up, I have cancelled and requested a refund. They have not even acknowledged this so I am not sure what to do next.

I ordered & paid for two oak barrel planters. When they didn’t arrive I contacted Planters who told me to contact the seller directly (didn’t know they were just a middle man taking a profit). Got given the company’s name by Planters. Contacted Tulipy who had no record of my order or payment. Contacted Planters who told me I had to deal with Tulipy. Don’t buy from this company as if there’s a problem they don’t want to know. Got a refund by going through my bank.

Great prompt service and excellent quality galvanised metal cube planters. Thank You

Nice choice of product.. easy to order…well packaged…
Arrived on time.. the troughs look good ..just what I wanted …would recommend

I bought 2 galvanised zinc planters and have planted them up, very pleased so far but am hoping the spray paint on them will last so that in time I don’t have to repaint them.

the planters are as sold and delivery fast and tracked. Will use again.

We are very happy with our Oak Barrel. It is a high quality wood, well preserved and it fits beautifully in our garden.

Ordering easy and efficient. Lovely product. Delivery by DHL not great.