Beeparkingheathrow Arvostelua 

Disgusting customer service. If I could give this company a zero, I would. Made a booking in Feb, before all the issues in the Middle East. Qatar flight to Doha has been cancelled for 19 March, and the company's T&C states cancellation needs to be made 48 hours before booking, in order to request a refund. Called today, and three things happen: Pick up the call and say nothing, transfer the call to voicemail or pick up the call and place it in the waiting area. Nasty company. Will be requesting a refund directly from the bank. Would never consider parking with the company again!

Terrible service!
Communication with staff extremely difficult due to language barrier and rudeness.
Service is inefficient- we followed instructions re collecting our vehicle- we are still waiting 2 hours after the time they said they would pick us up.
Also there are added costs- for each passenger they charge the £7 parking fee- even though they were transporting 4 couple in one vehicle.
I implore you, DO NOT use parking Bee!

Booking Confirmation: EZY-404274

Had to wait over 20 mins for shuttle to the airport after paying an extra £14 for terminal fees which wasn't stated in the booking. Then they drove past my terminal to pick up another passenger to dmgo back on themselves. My sunglasses were stolen and stuff rearranged in my glove box. Also cracked my rear brake light do not use this company

I would not give this company 1 star, they parked our car on a residential street, when confronted they denied, even though we had a picture of our car parked in Hounslow taken by a friend! Utterly dishonest! I have learnt a lesson, pay a few more quid, park in the airport and keep hold of your keys! We entrust these people to care for our cars and they simply do not, an absolute disgrace! They should be ashamed!
Update: Trust Pilot emailed me saying Bee Parking wanted my contact details so they could contact me direct, over a week later they have made no contact. No surprise really. I contacted these people via email and Royal Mail, they failed to respond.
Update: As we had photographic proof of the dishonesty of this company we contacted our bank and they got a full refund for us, a small victory for ourselves but does not put right the actions of this 'parking company'!

Worse parking ever. Very rude staff.
Absolute joke waiting around for ages to be picked up. My husbands new Fred Perry coat was pinched out of our car a cost of £270.
Do not touch this company they are shocking.
Looking at the all the reviews I’m in shock at the amount of people that have suffered at the hands of if this company and has lost so much money.
Maybe we should all start get together and do something about this company I’m going to get some advice as to what can be done, they can’t keep getting away with the way they treat people and their property.

Firstly if you are reading this having booked with this company just cut your losses and book somewhere else.

Initially my first problem was that when I arrived a little earlier than my allotted booking time (because I don’t have a crystal ball and judge the traffic in advance) I was told I would just have to wait in my car, this was usual to me because a park&ride with “10 minute transfer” should be ready for this? My second problem was the person who took my car key was adamant that the AirTag was taken off it, after some back and forth they allowed me to keep it on. Third, I was then charged £14 for the airport drop off & pick up charge but there were already 2 other parties in the mini van who would have paid that same charge so Bee Parking would have pocketed the extra money. The dusty van we were taken to the airport in looked like it was barely roadworthy and it was absolutely filthy inside.

Upon return we rang the number specified and was told the driver was on their way, over an hour since my first call and multiple chasing phone calls someone turns up in driving MY car because “the van broke down”. The van breakdown was not mentioned once in the multiple calls (given the state of it I am not surprised if it had) and my permission was not given to the company to drive the car from the parking site to the terminal.

I couldn’t give the poor person who drove my car a lift anywhere (it’s close to midnight now) after because I had no space but if I had because of how late the car was I needed to get back.

Overall, avoid, pay extra and go with the airport own parking.

PLEASE TAKE THE TRAIN, FLY, GET A BUS OR WALK TO HEATHROW, ANYTHING BUT USE THIS COMPANY.
ABSOLUTE JOKE.

You need a zero star rating.
These lads are dreadful.
Zero after sales service
Zero response to over a dozen emails.

On returning to Heathrow we were told car was blocked in can you wait 2 hours in arrivals.
Then they told us to wait on 2nd floor not the 4th.
Then they told us they’d be 30 mins.
45 mins later a mini bus arrives, 3 couples who arrived after us piled into the bus with their luggage.

The lad couldn’t fit our luggage into the mini bus, we were told another of his lads would bring our car directly to us. So another 30 mins wait.

So about 90 mins after collecting our luggage we saw our car again.

We were stressed and annoyed but I was going to give them the benefit of the doubt as they were a lot cheaper than other options and we got sorted eventually.

However, the next morning, daylight revealed a dent in the drivers side door. I’m furious, hence this review.

We travelled from the north east, rarely use Heathrow, I can safely say, in 30 years of airport parking this company are by far the worst.
Horrendous.

Terrible! We parked our car for 10 days with this company, we checked our tracking device in the car and found that it was parked on a residential street 6 miles away. When we queried this via email to the company they denied it and suggested our tracking system could be faulty as car was allegedly in a secure yard and we do have email evidence of this statement. As we have a friend who lived in London we asked if he could check this out for us. He sent us photos evidencing the location accurately. On return we took this up with the company employees who continued to deny this, despite the photographs . They were many employees standing around us and the situation was becoming intimidating. We will be reporting this company!

**Do not use this company**
0 ⭐️
I genuinely mean it from someone who has used multiple parking services across Manchester and Liverpool airports this one is an absolute scam!

On arrival they charged us £14 hidden fees to get to the airport which they could of included in the overall price when booking, also as someone who lives in the north west when booking they didn’t make us aware of paying for the car to be in a ULEZ zone, we wasn’t aware that they would even be moving our car during our week away as they didn’t make us aware of this so you can imagine my horror this morning when I received a £90 PCN for my car going through this zone when I was midair inflight, if I was made of aware of this IMPORTANT INFORMATION when booking I would of paid the £12.50, they just throw it in the small print just like the do with moving the car, the staff were disgustingly rude, my car had 3/4 of tank when we dropped it off and upon arrival it had just less than half a tank! You can’t get through to anyone when trying to contact them and me and my partner were sat waiting to be collected for 45 minutes, when I got back to my car the engine was on and running, I did not give permission for my car to be moved off the lot and if they said this was going to be a potential I would of booked elsewhere, I agreed to being moved to another parking space within the lot only!

I am absolutely horrified and disgusted that this company is even still open to the public, looking at the reviews they’re all negative and the ones that are positive are clearly friends and family!

If you take anything away from this review please just do not use this company, I will be further escalating this complaint to the relevant authorities!

I was not at all satisfied with their services. They are the worst parking company that I ever used.

I sent then an email complaint prior, as was sarcastically and arrogantly suggested by one of the parking attendants that I spoke to over the phone. 1st of all, he pretended not to have heard me when I called in to discuss the state that my car was left in.

My car was very dirty as if it was deepened in mud. They poured water on it as if it rained before bring it to me. As such I did not notice it straight away. The glasses and mirrors were so dirty that I could not see clearly to drive back to my home, even after I stopped on my way home and tried washing them with water. This was honestly very dangerous and risky.

I had to stop over at a car wash before getting home to ensure safety. Again, it was disgustingly shameful driving around and getting home to park a car in that state on my driveway. The car was washed twice by the hand car wash attendants before it looked a bit better.

Furthermore, I had a full tank, but the fuel was less than half tank when l picked my car from them. Definitely my car was being driven every where. That was very unfair and stressful. The parking yard is very filthy, unkempt and extremely unsafe. No customer toilet to use and no waiting area.

I asked to be refunded £30.00 for the car wash and at list £20.00 for my petrol. It's been nearly 2 months now and have sent them a couple more emails since then, but all to no avail.

PLEASE DO NOT USE THIS COMPANY, INCLUDING BOOKING@COMPARE YOUR PARKING DEALS THAT THEY SOURCE CUSTOMERS FROM.

Thank you

Florence.

Left my car here while away and on my return the car had a flat tyre with a massive piece of metal sticking out. Cost £290 to replace. Won’t be using again.

I would highly advise anyone to pay a little extra and park elsewhere.
These people are very ignorant, rude and feed you nothing but lies.
Once you land I would call them as I ended up waiting over an hour at arrivals to be collected.
The location was changed to the Holiday Inn the day before and seemed very dirty and insecure - where the keys are kept in the cabin, the window was left open when it was unmanned.
When I got back to my car, the baby seat which was fixed to the back seat was just thrown in the boot, why would they do this? They have obviously used my vehicle (record your odometer, I forgot!!).

I had to cancel my parking (paid extra if I had to cancel) owing to illness ....got shingles and couldnt fly.
So I gave them plenty of notice ....My parking was booked for 26th Feb and I let them know on 17th Feb that I had caught Shingles and politely requested a refund.
Received no response....
I texted them on 24th that I had received no response from them and that I wasnt able to use the parking owing to Sickness,
I then received a text saying they couldnt refund me because all refunds had to be outside of 48 hrs notice.
They denied receiving the original mail so I sent it to them attached to another mail.
I have neard nothing since,
They dont want to pay and I feel completely scammed.

This was the worst experience ever. Their customer service is one word, SHAMBOLIC. Arriving at site, n on-existent rapport, more like grunts to transfer into vehicle. I have a very sensitive nose, so didn't take to smelling cigarettes on the journey which driver denied but my partner agreed with me, vehicle stuck if smoke. On our return journey, you couldn't script the chaos, which was 18 February, this is no word of a lie. We were picked up in a van that didn't stink of cigs this time with two separate clients who I assumed had to wait for us. Arrived at the depot, a group of people were shuddering in the cold n light rain, good knows how long they were waiting, our car along with this other gentleman was parked somewhere else. This stranger asked me to watch his bags whilst he trundled off with my partner to go get car. Whilst I was waiting, a lady complained about her tyre being flat, a gentleman started cursing because he was complaining that this is not the service he paid for and expected to be transferred to terminal with no delay. Oh n I forgot, you had to pay to enter airport, so the price, put another, I think £7.50 on top. It was the poorest park n ride service that I've experienced in the 15 years that I've being using such services. Trust me do not use this service and where they parked our car was not desirable! BEE Parking need to go on some customer service training and go and see what other park n ride services deliver.

The drop of was in a filthy minibus and the pick up from airport took 45 mins which included the driver not paying the exit fee of £8 from the car park which I’m still awaiting a refund they also have no signs for pick up point in the car park…DO NOT USE PAY EXTRA AND GET A PROFESSIONAL FIRM!!!!

Bee Parking should consider closing and try their hand at something else......

My reference CYPD-014975

I parked my car with 111 miles of range in their secured car park. On their booking information it stated that they may move the car to their secondary car park within 5 miles. When I collected the car at 10pm a few days later it had 27 additional miles on it on only 68 miles of range left ( proving that they didn't drive the car with much care ). Where do you take my car for the other 22 miles? Were you using it for social domestic and pleasure, are you even insured to drive customers cars for any use other than parking in your car parks? REG FLAG - I will need to know who drove my car from 4pm 19th Feb to 10pm 23rd Feb in case I receive any notifications from the police/council..... unfortunately I live 75 miles away so I had to stop off at a EV charger on the way home to top up the battery, not great after a 15 hour flight. They had removed my phone cradle and stuck it on the windscreen as well, which I though was also odd.

On the KIA connect app I can see that the car was parked up on a random street for a few days and they reached speeds of 87 mph - also not great for a valet company with their own words "trusted park and ride service".

Also while I was waiting for the "shuttle" to take us to the airport another customer had just arrived, saying to us that they waited 2.5 hours lost their keys and in the end took their own cab to the car park - again not great and actually quiet worrying. Shuttle was a rattley 18 year old people carrier with had seen better days.

On the plus side, it was reasonably priced, they picked us up fairly quickly on the return, they didn't lose my keys and my car was in one piece with no damage that I could see. If i receive anything from the Police or Councils breaking any laws or parking tickets etc I will take this further ( as its an EV then ULEZ charge isn't an issue - if your car isn't compliant then expect parking to cost you £12.50 per day extra when they take it for a joy ride.

All I can do is warn other people about this company and not to use them. No point complaining to be honest as I will receive a meaningless apology or denial.

No handover to check condition when dropping off or collecting either so I took photos and video on drop off and collection. If there was damage it would be difficult to pursue - not good.

I wouldn't use another park and ride service again - just stick to parking yourself and keep your keys or use airport official parking but book well in advance as the cheaper options are limited.

Our flights got changed last minute and there was no clear way to update the company - we were told just to call 30 minutes before arrival.
On return we had to wait for collection with no clear instruction where to meet the driver.
Our car was parked out in the road on our return with a flat tyre and buckled wheel
When we tried to write a review on their website our booking reference was rejected so review was not possible.
DO NOT USE THIS COMPANY THE WEBSITE IS NOT AN ACCURATE REPRESENTATION OF THE PARKING LOT.

PLEASE do not use Bee Parking Heathrow, you will regret it. Grossly unprofessional, unreliable, inefficient and infuriating. First off, the rudeness and aggressive staff unnerved us from the very first phone call, which they request 30 mins before arrival. Then they will charge you £14, even though they drop off multiple people in their mini bus, for dropping you off at the airport, which they claim Heathrow Airport charge them for each car they park. But I have reached out to Heathrow and they have confirmed that they have no such agreement with Bee. The wait time for the transfers and the disorganisation had everyone at the car park concerned. Upon return, we booked the return parking for one hour after our plane landed to account for any delay, but our flight landed early and when I called to let them know that I arrived, after answering the phone with "who is this?" they said that they have to collect us at the time we booked, so we were forced to wait for an hour and a half to be collected. Then after waiting about 45mins at the car park for them to find our car, we immediately noticed that our car was damaged, but all the staff had left the site so I couldn't report it right away. This and also our car had had 20+ miles added to the mileage (as I took a picture when we dropped it off). I contacted them as soon as I got home and they replied swiftly, which I was surprised about, to say that in their T&Cs they say they might need to move the car ten miles, but we had 20+, also that because we didn't report the damage on site and have a detailed photo of every inch of the car they wouldn't accept the damage claim, also that even if they did, we would have to pay £750 excess for any work carried out. Dreadful experience that is not how you want to end your holiday, stressed, somewhat frightened and dealing with a damaged car, pay the extra for an official Heathrow parking service, as the peace of mind will be worth the cost.

My car was with Bee Parking for just 6 nights, it moved only 5 miles, yet within that time they burst my tyre, caused extensive damage to my alloy wheel and replaced the tyre with an inferior brand. I was not made aware of this when I collected my car, but soon discovered the issues. I contacted their complaints team who are not taking any responsibility and claim that alloys/rims are not covered. Needless to say I will be escalating this matter. Do not use them. They are careless, rude and fraudulent. They also charge an additional £7 per journey to and from the airport, per person.