My experience with Banham has been a long journey, but I am truly grateful for how everything turned out. Esther Fernandez and Keira Patel were amazing from start to finish. They were friendly, patie... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
We have been with Banham for over 20 years; however, in recent years their service has been appalling. Our most recent struggle is simply trying to purchase an additional key fob for our alarm.... Näytä lisää
Yritys on vastannut
The locksmith was extremely helpful and courteous. When he arrived however we had a household emergency as husband collapsed on the front room floor at the same time.both the engineer and I went int... Näytä lisää
Yritys on vastannut
I really have to leave a review to say how amazing Banham is! The lock in our home broke, and they immediately sent someone to help us. His name is Regardo, a young Italo-British gentleman, an... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
- Turvallisuuspalvelu
- Ovitoimittaja
- Päivystävä lukkoseppä
- Lukkotoimittaja
- Turvajärjestelmien asennus
- Turvajärjestelmien toimittaja
Yrityksen kirjoittama
Banham Security is a leading provider of security solutions, offering a wide range of services including locks, safes, alarms, gates, CCTV systems, and more. With over 90 years of experience in the industry, Banham has established itself as a trusted and reliable name in security. At Banham, we are committed to providing our customers with the highest level of service and quality products. Our team of experts is dedicated to ensuring that your property is secure and protected at all times, with a focus on innovation and customer satisfaction.
Yhteystiedot
20 Thornsett Road, SW18 4EF, London, Yhdistynyt kuningaskunta
- 020 7622 5151
- customerservice@banham.com
- banham.co.uk
4,5
Erinomainen
6 t. arvostelua
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
on time polite and efficient.
15. huhtikuuta 2026
Vastaus yritykseltä Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
Banham swiftly attended to the premises…
Banham swiftly attended to the premises following the sensor being activated. Richard, the engineer, was pleasant, helpful and efficient. Attended the building without delay, reported back once he arrived, and investigated the situation.
22. huhtikuuta 2026
Vastaus yritykseltä Banham Group
Thank you for taking the time to leave us such a lovely review. We are delighted to hear that you are happy with our engineer and will be sure to pass your comments
Kind regards
Debbie
Banham Customer Service Team
Vastaus yritykseltä Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
Customer support is horrific
Customer support is horrific. I don’t think it remotely matches any other service I subscribe to in how poor it is. Most recent example. You get five email notifications and five text messages with different appointment ids. So lots of spam. The date does not work. You email them to tell them the date does not work for you and you can only do Monday or Fridays. A person responds with a different date. It’s neither a Monday nor a Friday. You point that out to them. They reply again with a Friday - no apology for either the spam or the wasted time. Then you arrange. A few days pass. You get another five emails and five text messages for a date. It’s a Thursday. You call them. 20 minutes on the line, cannot get through to maintenance. Switchboard tells you to give up as no one will pick up. And you pay thousands of pounds for this “service”. I will be cancelling my subscription and switching to an alternative.
23. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Banham Group
Good morning. Thank you for taking the time to leave us a review and for bringing this to our attention.
We’re truly sorry to hear about your experience. Receiving multiple conflicting notifications is not the level of service we aim to provide. We also sincerely apologise for the lack of acknowledgement in earlier responses, as well as the difficulty you encountered when trying to reach our team by phone.
Please be assured that your feedback and details have been shared with the relevant team, who are actively investigating this matter and will contact you as a matter of priority.
We completely understand your consideration to cancel; however, we do hope you’ll allow us the opportunity to put things right.
Kind regards
Debbie
Banham Customer Service Team
Vastaus yritykseltä Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
Engineer efficient and polite
Engineer efficient and polite - would have benefited from a phone call shortly before arrival to advise me he was on his way
22. huhtikuuta 2026
Vastaus yritykseltä Banham Group
Thank you so much for taking the time to leave us a 5-star review, We are glad to hear you were satisfied!
Kind regards
Debbie
Banham Customer Service Team
despite the tube strike
despite the tube strike, the engineer made it on time. He was very courteous, and did a thorough check of the installation.
22. huhtikuuta 2026
Vastaus yritykseltä Banham Group
Thank you for taking the time to leave us such a lovely review. We are delighted to hear that you are happy with our engineer and will be sure to pass your comments
Kind regards
Debbie
Banham Customer Service Team
Very courteous and efficient !
21. huhtikuuta 2026
Vastaus yritykseltä Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
They came for the annual visit of the…
They came for the annual visit of the alarm. Simple, efficient and right on time.
Nothing not to like.
21. huhtikuuta 2026
Vastaus yritykseltä Banham Group
Thank you for taking the time to leave us a 5 star review. We are happy to hear that your annual maintenance inspection has met your expectations.
Kind regards
Debbie
Banham Customer Service Team
Vastaus yritykseltä Banham Group
Thank you so much for taking the time to leave us a 5-star review, We are glad to hear you were satisfied!
Kind regards
Debbie
Banham Customer Service Team
Vastaus yritykseltä Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
He was efficient and unobtrusive!
21. huhtikuuta 2026
Vastaus yritykseltä Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
Jonathan visited to service my alarm…
Jonathan visited to service my alarm this week. He was extremely efficient and helpful.
20. huhtikuuta 2026
Vastaus yritykseltä Banham Group
Thank you for taking the time to leave us your review. We are delighted to hear that you are happy with our engineer and will be sure to pass your comments
Kind regards
Debbie
Banham Customer Service Team
Vastaus yritykseltä Banham Group
Thank you so much for taking the time to leave us a 5-star review, We are glad to hear you were satisfied!
Kind regards
Debbie
Banham Customer Service Team
quick and efficient
20. huhtikuuta 2026
Vastaus yritykseltä Banham Group
Thank you so much for taking the time to leave us your review.
Kind regards
Debbie
Banham Customer Service Team
SERVICE ENGINER ARRIVED ON TIME
SERVICE ENGINER ARRIVED ON TIME. DID ALL CHECKS QUICKLY AND TO HIS SATISFACTION.
11. huhtikuuta 2026
Vastaus yritykseltä Banham Group
Thank you so much for taking the time to leave us your review.
Kind regards
Debbie
Banham Customer Service Team
Vastaus yritykseltä Banham Group
Thank you so much for taking the time to leave us a 5-star review, We are glad to hear you were satisfied!
Kind regards
Debbie
Banham Customer Service Team
The engineer turned up n time in the…
The engineer turned up n time in the appointment window
He efficiently checked my system and confirmed it was ok
He was friendly and completed all his checks
I was sent a report later that day
18. huhtikuuta 2026
Vastaus yritykseltä Banham Group
Thank you for taking the time to leave us a 5 star review. We are happy to hear that your annual maintenance inspection has met your expectations
Kind regards
Debbie
Banham Customer Service Team
Vastaus yritykseltä Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
Vastaus yritykseltä Banham Group
Thank you so much for taking the time to leave us a 5-star review, We are glad to hear you were satisfied!
Kind regards
Debbie
Banham Customer Service Team
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