We called to book a callout visit because the alarm system activated overnight. Daniel was very prompt and courteous. He took the time to explain the issue with the system and left us with it fully o... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
Your engineer was helpful and fixed the issue quickly. Your telephone answering service left a lot to be desired... Could not find our account correctly despite a number of prompts with our busines... Näytä lisää
Yritys on vastannut
Easy to arrange visit which then happened as planned. Engineer called beforehand to check availability and suitability. Check went off smoothly. Engineer took off shoes without needing asking. Engi... Näytä lisää
Yritys on vastannut
We recently had a full refit, the guys arrived promptly and caused little disturbance. Very professional and proficient and work completed by close of business. very impressed.
Yritys on vastannut
Yrityksen tiedot
- Turvajärjestelmien asennus
- Palohälytintoimittaja
- Palotorjuntalaitteisto
- Turvalaitteiden myynti
- Turvallisuuspalvelu
Yrityksen kirjoittama
Chubb is a leading provider of fire safety and security solutions and services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our employees in 200+ branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.0 million sites around the world. Chubb is a part of APi Group, a global, market-leading business services provider of safety and speciality services in over 500 locations worldwide.
Yhteystiedot
Chubb House, Shadsworth Road, BB1 2PR, Blackburn, Yhdistynyt kuningaskunta
- 03448791740
- UK_CustomerVoice@chubbfs.com
- chubbfs.com/uk-en
4,8
Erinomainen
10 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
All good Kenny the engineer as well as…
All good Kenny the engineer as well as Joe are really good
8. heinäkuuta 2026
communication with us is poor
communication with us is poor, but you are keeping the fire extinguishers checked
9. kesäkuuta 2026
nice guys not intrusive
7. heinäkuuta 2026
Excellent service
Following a warning that a battery in one of the detectors was low, we rang Chubb and they arranged for their local engineer to visit that same afternoon. The engineer checked our system, replaced all the batteries, and ensured everything was working correctly.
1. heinäkuuta 2026
Engineer Lewis called ahead of visit
Engineer Lewis called ahead of visit, always polite and nice to talk to.
4. heinäkuuta 2026
excessive labour charges
We asked for an additional detector to be installed as we have a contract with yourselves for our fire alarm, extinguishers & emergency lighting. A very high quote was received which included 8 hours of labour at £95.37 per hour + VAT which seemed excessive so we requested the invoice to include a timesheet to account for the actual time taken to carry out the simple install. It only took 3 hours from start to finish and the engineer was off site before 1200, which was recorded on CCTV, however, the invoice arrived incorrectly stating that the off site time was 1700 and no timesheet was included
We will be reviewing our contract with Chubb!
3. heinäkuuta 2026
Saattaa käyttää tekoälyn apua vastauksissaLue lisää
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Engineer was polite and professional
Engineer was polite and professional. No problems at all.
8. heinäkuuta 2026
Vastaus yritykseltä Chubb Fire & Security UK
Dear Valued customer,
We are delighted to hear such positive feedback for our engineer! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
The engineers did their best to solve…
The engineers did their best to solve the problem while explaining the process to us
8. heinäkuuta 2026
Vastaus yritykseltä Chubb Fire & Security UK
Dear Emma,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Martin’s attitude
8. heinäkuuta 2026
Vastaus yritykseltä Chubb Fire & Security UK
Dear Andew,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Although during the call out the…
Although during the call out the engineer was able to rectify the problem, it seemed to have stemmed from a service that had been carried out the week before.
1. heinäkuuta 2026
Vastaus yritykseltä Chubb Fire & Security UK
Dear Valued customer,
Thank you for sharing your experience. We are very sorry to hear about the issues you have faced at your recent appointment. This is not reflective of our service standards. We would appreciate the opportunity to address these concerns and rectify the situation.
Please contact us directly at GB_TrustPilotReplies@Chubbfs.com so we can assist you further.
Sincerely,
The Chubb Fire and Security Team
genuine professional
having a genuine, pleasant, professional, who knows his job well, attend site to keep a check on our fire equipment puts your mind at rest
8. heinäkuuta 2026
Vastaus yritykseltä Chubb Fire & Security UK
Dear Mrs Meshke,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our team and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Great service at reasonable price and…
Great service at reasonable price and engineer always very polite.
8. heinäkuuta 2026
Vastaus yritykseltä Chubb Fire & Security UK
Dear Patricia,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Excellent service again from Mike the…
Excellent service again from Mike the Engineer.
30. kesäkuuta 2026
Vastaus yritykseltä Chubb Fire & Security UK
Dear Valued customer,
We are delighted to hear such positive feedback for our engineer, Mike! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Vastaus yritykseltä Chubb Fire & Security UK
Dear Simon,
Thank you for your positive feedback! We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Best wishes,
The Chubb Fire and Security Team
Vastaus yritykseltä Chubb Fire & Security UK
Dear David,
Thank you for your positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
We recently had a full refit
We recently had a full refit, the guys arrived promptly and caused little disturbance. Very professional and proficient and work completed by close of business.
very impressed.
1. heinäkuuta 2026
Vastaus yritykseltä Chubb Fire & Security UK
Dear Martin,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our team and the seamless service received. Your feedback means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
We called to book a callout visit…
We called to book a callout visit because the alarm system activated overnight.
Daniel was very prompt and courteous. He took the time to explain the issue with the system and left us with it fully operational.
1. heinäkuuta 2026
Vastaus yritykseltä Chubb Fire & Security UK
Dear Paula,
Thank you for your wonderful review for our engineer, Daniel! We are thrilled to hear about your positive experience with our team and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Vastaus yritykseltä Chubb Fire & Security UK
Dear Paul,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Severe lack of communication
Severe lack of communication. Struggled to get anyone on the phone. A second return was required and nothing was actioned or communicated for months.
1. heinäkuuta 2026
Vastaus yritykseltä Chubb Fire & Security UK
Dear Kevin,
We are truly sorry to hear about your disappointing experience with our customer support. This is not the standard of service we aim to provide. Please accept our sincere apologies.
We would like to investigate this matter further and make things right. Could you please provide your contact details or reach out to us at GB_TrustPilotReplies@Chubbfs.com
Thank you for bringing this to our attention.
Best regards,
The Chubb Fire and Security Team
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