Exceptional service. Was kept informed of prompt delivery of hire car. Superb spec vehicle, in as new condition. Collection at end of hire term was on time with no hassle. Would recommend Auxillis as... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
I had the misfortune to need Auxillis's help,as my car was in the garage for an inurance job. From start to finish the process of arranging, collecting my hire car was effortless. The car arrived... Näytä lisää
Awful communication. Referred by Howden insurance - obviously some kind of 'back hand' referral deal. Made getting the car fixed long and stressful from the 1st phone call... Hire car took ages, co... Näytä lisää
Yritys on vastannut
Used as part of my insurance for hire car ..guys turned up when they said they would to drop the car off, and when I needed to keep the car longer because the car being fixed took a little longer agai... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Established in 1992 Auxillis Limited and Auxillis Services Limited have over a quarter of a century of experience and expertise. Auxillis provides customers involved in fault and non fault accidents with replacement vehicles and repair management services, also providing insurance and legal services - they are they are part of the £1.52bn (2024) revenue ZIGUP plc. At a glance: • Contact centre operation in Peterlee provides 24/7 customer support • Customer portal providing secure online service and case tracking • Fleet of 13,000+ owned vehicles with access to addition 50,000 and a full range of vehicles including EV & Hybrid • 60 branches strategically located across the UK • 600+ employed drivers, 50 transporters achieving 99% delivery and 94% collection SLA 300+ Network repairers
Yhteystiedot
Fern Court, Bracken Hill Business Park,, SR8 2RR, Peterlee, Yhdistynyt kuningaskunta
- onlineteam@auxillis.com
- auxillis.com
4,3
Erinomainen
11 t. arvostelua
On vastannut 91 %: iin saamistaan huonoista arvosteluista
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
I had a minor insurance claim through…
I had a minor insurance claim through Direct Line. Auxillis provided the hire car for the duration of the repair. Everyone one was courteous and professional. The car was dropped off promptly when they said it would be, and it had a full tank of fuel. Direct line were very quick in their repair and had my own car back with me later on the next day. So I only had the hire car for day, and all was great thanks.
24. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Auxillis
Hello there,
Thank you for taking the time to write us a review - your feedback is really appreciated by our teams!
Kind Regards,
Auxillis Online Team
Efficient Service
The service was quick, prompt and the car was very clean and efficient.It was also generous in the time given for the lease.
27. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Auxillis
Thank you for the lovely review and rating Christine!
Kind Regards,
Auxillis Online Team
Terrible
Terrible as others have said here the communication is terrible gave us no time at all when they told us they were collecting the car and as the insurance ran out we couldn't get it to the petrol station in time (also a personal issue why we couldn't be home for few days) out insurance was invalid from 17th but the car still hasn't been picked up (midday 20th) initial complaint been ignored and not even covered anything. Wrong information given when we called them. All we've been told is we now have to wait for an invoice for petrol costs as we didnt fill it up to what we had. This would be easier with communication but clearly they dont like doing this. Will be escalating this
17. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Auxillis
Hello Claire,
We have reached out to you in order to identify your case, but we have not yet received any details from you.
We would really appreciate it if you could provide your details so that we can locate your case and investigate the matter further.
Kind regards,
Auxillis Online Team
It took longer than I thought to…
It took longer than I thought to organise, once done everything was good
18. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Auxillis
Thanks for sharing your experience Oriana.
We’re sorry the organisation took longer than expected, but we’re really pleased everything went well in the end. Your feedback helps us improve the process going forward.
Many thanks again,
Auxillis Online Team
Everything ran really smoothly.
Everything ran really smoothly...car delivery and collection were both on time. I was fully informed at all stages of the process. When I had queries they were answered in a very helpful and friendly manner.
25. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Auxillis
We are thrilled in knowing about your smooth experience with us Chris - thank you for the kind words!
Many thanks again,
Auxillis Online Team
Fantastic service all round what more…
Fantastic service all round what more can I say brilliant thanks 10star
12. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Auxillis
Thank you for the 'fantastic' rating Clive - it really is appreciated by us!
Kind Regards,
Auxillis Online Team
Well organised
Well organised, but abit of a mix up when my car had been returned, so ended up with 2 cars in my drive for 2 days.
2. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Auxillis
Thank you for your review David!
We’re really pleased you found everything well organised. We’re sorry for the confusion around the hire car return and any inconvenience caused. Your feedback helps us improve our coordination going forward.
Many thanks again,
Auxillis Online Team
Used as part of my insurance for hire…
Used as part of my insurance for hire car ..guys turned up when they said they would to drop the car off, and when I needed to keep the car longer because the car being fixed took a little longer again quick phone call to them and sorted within seconds…they were there when I needed them
16. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Auxillis
Thank you for taking the time to leave us a review Neil - your comments really are valued by our teams!
Kind Regards,
Auxillis Online Team
Exceptional service
Exceptional service. Was kept informed of prompt delivery of hire car. Superb spec vehicle, in as new condition. Collection at end of hire term was on time with no hassle. Would recommend Auxillis as a five star service.
14. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Auxillis
Thank you for the lovely comments Colin! It is great knowing you were satisfied with the hire car provided!
Kind Regards,
Auxillis Online Team
Best of the best service
Best of the best service.
10 /10.
I have experienced twice to use auxillis .this is excellent service they provide.
5. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Auxillis
Thank you for the 10/10 rating Muhammad - this is wonderful to read!
We are pleased you were satisfied with the service provided.
Kind Regards,
Auxillis Online Team
I had the misfortune to need Auxillis's…
I had the misfortune to need Auxillis's help,as my car was in the garage for an inurance job.
From start to finish the process of arranging, collecting my hire car was effortless. The car arrived on time, The drop off driver had all the time to explain what i needed to do and was very professional. The collection of the car was great, again the drivers were brilliant and nothing was too much. I would definitely use again if I ever need their assistance.
11. helmikuuta 2026
Oma-aloitteinen arvostelu
Great service
My accident repair was dealt with very quickly and professionally and everyone I spoke to was very courteous and explained the process very clearly.
31. maaliskuuta 2026
Oma-aloitteinen arvostelu
My personal experience was really good…
My personal experience was really good regarding the speed that everything happened,that my courtesy car was delivered hours before my car was taken for repair and six days later my car was repaired and delivered a few hours before the courtesy car was collected so I wasn't left without a car at any stage so was very pleased with communication and service provided,
17. helmikuuta 2026
Oma-aloitteinen arvostelu
A great professional company
A great professional company
Excellent communication throughout with all of the necessary information communicated speedily
The hire car was delivered clean and well serviced and I was really happy to have been provided with it.
22. tammikuuta 2026
Oma-aloitteinen arvostelu
I was in the middle of moving home so I…
I was in the middle of moving home so I really needed a car. You supplied one next day, no problem.
9. helmikuuta 2026
Oma-aloitteinen arvostelu
Awful to deal with
Awful to deal with
Dreadful communication even their quality department (customer service) fail to respond to emails
16. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Auxillis
Hello Jay,
We’re sorry to read that you weren't satisfied with our service and we would like to apologise for any inconvenience caused.
We have sent you an information request so that we can identify your case and look into this matter further.
We would appreciate if you could please response to this with your details - most importantly your reference number, as this will help us locate your case quickly.
Kind Regards,
Auxillis Online Team
The advisors are poorly trained in…
The advisors are poorly trained in giving the correct advice.
This resulted in misinformation being given regarding our vehicle claim.
3. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Auxillis
Hello Adrian,
We’re sorry to read that you weren't satisfied with our service and we would like to apologise for any inconvenience caused.
We have sent you an information request so that we can identify your case and look into this matter further.
We would appreciate if you could please response to this with your details - most importantly your reference number, as this will help us locate your case quickly.
Kind Regards,
Auxillis Online Team
awful to deal with
Honestly they're awful to deal with
They ignore all correspondence and even their quality (customer service) department won't respond. I am regretting using them and will escalate this to my insurers who introduced us
17. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Auxillis
Hello Jay,
We’re sorry to read that you weren't satisfied with our service and we would like to apologise for any inconvenience caused.
We have sent you an information request so that we can identify your case and look into this matter further.
We would appreciate if you could please response to this with your details - most importantly your reference number, as this will help us locate your case quickly.
Kind Regards,
Auxillis Online Team
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