Northgate are usually recruited from car insurance companies like Admiral which is a less harsher option that going directly through your insurance for a no fault claim. They organise the repairs to y... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
The company took my car away promptly to be repaired, which was a relief. They kept me up to date with progress but their was some confusion about when my car would be delivered back, which was probab... Näytä lisää
After an accident on holiday i needed a car big enough to get 3 people, mobility scooter, dog and luggage home. Admiral insurance put me in touch with Northgate who were able to provide me with a car.... Näytä lisää
Vehicle was delivered very swiftly car immaculate upon delivery - due to not having a like for like Vehicle in stock I recieved an upgrade very nice indeed thank you. Over all fabulous services fro... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Northgate Insurance Services is the new name for Auxillis, reinforcing our position as one of the UK's leading insurance mobility and claims support providers. Whilst our name has changed, everything our customers and partners value remains the same – the same dedicated team, the same expertise, and the same trusted service you rely on every day. This change brings our expertise fully into Northgate Mobility – creating clearer, more connected propositions and a simpler way for customers and partners to access the full breadth of our offering. Backed by more than 30 years of trusted, award-winning support, the rebrand better reflects the transformation already underway – positioning Northgate Insurance Services as a broader, more connected mobility and claims partner, built around evolving customer needs.
Yhteystiedot
Redmond House, Fern Court, Bracken Hill Business Park, SR8 2RR, Peterlee, County Durham, Yhdistynyt kuningaskunta
- onlineteam@northgateservices.com
- northgateinsuranceservices.com
4,4
Erinomainen
11 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 96 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
High-quality support and timely…
High-quality support and timely information. Thanks a lot.
20. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Northgate Insurance Services
Thank you for the review and rating!
Kind Regards,
Northgate Insurance Services Online Team
Brilliant Service
Friendly staff, can't do enough for you. Did exactly what they said they would do. Called you back when they said they would do, which in this day and age is not the norm but the exception. Car was clean, they strived to get me a manual rather than an automatic as I requested. Just all round good, honest service. Got the job done with a friendly voice on the end of the phone
3. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Northgate Insurance Services
Thank you for the review and rating Tracy - it is great knowing you were satisfied with the overall service!
Kind Regards,
Northgate Insurance Services Online Team
I used Northgate when a lady went into…
I used Northgate when a lady went into the back of my car and she left her details. I went through her insurance company rather than my own as the whole process was so much easier. I couldn't have been happier with their service from the collection of my car, the high quality hire car and then my repairs.
21. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Northgate Insurance Services
Thank you for taking the time to leave us a review Karen - it really is appreciated by our teams!
Kind Regards,
Northgate Insurance Services Online Team
Kept up to date promptly with…
Kept up to date promptly with developments. Easy two way communication and an extension to the hire agreement whilst my other car was being fixed. Honest and accurate instructions throughout the process.
1. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Northgate Insurance Services
Thank you Alex for taking the time to leave us this review - It is great knowing you found our communication to be of high standard this is something we always aim for!
Thank you again for the review,
Northgate Insurance Services Online Team
Great service from Northgate
From the moment of notifying Northgate that my car had been damaged, I found that they were efficient and helpful. A hire car was offered and delivered promptly. A settlement was arrived at and paid very quickly. A pleasure to deal with.
15. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Northgate Insurance Services
Thank you for the review and rating - we are grateful in knowing you were satisfied with the delivery of hire car and overall service!
Many thanks again,
Northgate Insurance Services Online Team
Northgate Insurance Services
From the first contact phone call to the final email confirming the closure of the claim, Northgate Insurance Services were amazing. Every step was explained, I was kept up to date with the progress of my claim in a timely manner and I really liked their claim account which I could access at any time to check on progress.
The garage used, the courtesy car, the delivery driver, fleet hire personnel, claims staff; all so professional, courteous and helpful.
6. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Northgate Insurance Services
Wow thank you for the kind words Lisa it really is appreciated by our teams!
It is great knowing you found the service to be of 'amazing' standard - this is something we always aim to achieve.
Many Thanks Again,
Northgate Insurance Services Online Team
Northgate Insurance Services were very…
Northgate Insurance Services were very helpful and professional in guiding me through the process of sorting out my claim.
20. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Northgate Insurance Services
We are pleased in knowing you were satisfied with the service provided Susan - thank you for the feedback!
Kind Regards,
Northgate Insurance Services Online Team
Excellent service
21. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Northgate Insurance Services
Thank you for taking the time to leave us this review Jenny!
Kind Regards,
Northgate Insurance Services Online Team
Hassel free
Hassel free. Excellent service. Very polite staff, including customer services, delivery and collection staff. Will definitely use again if needed. (But hopefully not)
8. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Northgate Insurance Services
Hello there,
Thank you for the kind feedback! It is great knowing you found our service a hassle free one this is something we always aim on achieving!
Many thanks again for the review,
Northgate Insurance Services Online Team
This company is a leeching middle man
This company is a leech which shouldn't really exist. If you are offered their services by your insurance company don't do it and stay with your insurers.
They are solely interested in ensuring they are able to charge the at fault party's insurers exorbitant amounts of money to make profit, they have no interest in arranging your repair in a timely manner or protecting you at all.
15. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Northgate Insurance Services
Hi Ciaran,
We’re sorry to read that you weren't satisfied with our service and we would like to apologise for any inconvenience caused.
We have sent you an information request so that we can identify your case and look into this matter further.
We would appreciate if you could please response to this with your details - most importantly your reference number, as this will help us locate your case quickly.
Kind Regards,
Northgate Insurance Services Online Team
Very professional service
4. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Northgate Insurance Services
Thank you for the review and rating!
Kind Regards,
Northgate Insurance Services Online Team
Great experience
Great experience, unfortunately had you use them twice within a month !! . Very professional and great communication
9. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Northgate Insurance Services
Hi Chris,
Thank you for the rating and review we are pleased in knowing you were satisfied with the service provided!
Kind Regards,
Northgate Insurance Services Online Team
Fantastic services kept us up to date…
Fantastic services kept us up to date with every step
12. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Northgate Insurance Services
It is great knowing you would rate our services as 'fantastic' Tina!
Thank you for the lovely feedback it really is appreciated by our teams.
Kind Regards,
Northgate Insurance Services Online Team
The company was very easy to deal with
The company was very easy to deal with, all the staff we dealt with were very friendly and courteous, but also very professional.
26. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Northgate Insurance Services
Thank you for the kind comments regarding your recent experience with us George!
It is great knowing you found our service to be a friendly yet professional one - this is something we always aim to deliver.
Thank you again for the lovely feedback,
Northgate Insurance Services Online Team
Excellent company to deal with
5. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Northgate Insurance Services
Hi Chris,
We're delighted to hear that you found us excellent to deal with - this is always our goal, so it's great to know we met your expectations.
Thank you for leaving us a review!
Northgate Insurance Services Online Team
The suuport and patience was…
The suuport and patience was excellent. As well as the hire car drop of and pick up to suit was great
28. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Northgate Insurance Services
Hi Alexander,
Thank you for taking the time to leave us a review.
We're delighted to hear that you found our team supportive and patient throughout your journey with us.
We really appreciate your feedback and will be sure to share your kind comments with the team!
Northgate Insurance Services Online Team
From the first call everyone I spoke to…
From the first call everyone I spoke to was knowledgeable, friendly and took the time to explain the claims process.
28. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Northgate Insurance Services
Thank you for the review and rating Jane - it is great knowing you found our service to be a friendly and knowledgeable one this is something we always aim to deliver!
Kind Regards,
Northgate Insurance Services Online Team
Hire car delivered as soon as needed
Hire car delivered as soon as needed! Great service and good communication at all times.
10. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Northgate Insurance Services
Thank you for the lovely feedback Chrissie! It is great knowing you were satisfied with the service provided!
Kind Regards,
Northgate Insurance Services Online Team
have the 6 May 2026 email from Hadleigh…
have the 6 May 2026 email from Hadleigh Claims (Trinity L PNX60675, MX212897296, Customer Ref: 481001832, FRN 312423
ane Insurance) — confirming my claim was received on that date. Here is all the reference numbers but don’t explain what reference number you need try to cheat me and refuse to pay that your company purpose
✅ Vehicle Reg: YJ18 00F — clear, valid, real & fully traceable
✅ YOUR OWN EMAIL states clearly: “We have supplied registration & policy number to third party”
❌ Then you falsely claim “cannot locate / no details” — this is an obvious, impossible contradiction & delaying tactic!
Stop pretending, stop asking for information you ALREADY hold for months, stop wasting time with generic replies.
Answer directly & clearly:
1. Why do you contradict your own written record?
2. What is real status & payment timeline?
3. Name third party & their reference immediately.
I have full evidence chain, every email & proof of bad faith. I have escalated to Financial Ombudsman & MP. Stop games — act professionally & resolve without further delay.
10. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Northgate Insurance Services
Hi Kitty,
Thank you for your review.
We have located your case and can confirm that a formal complaint has been logged.
We apologise for the frustration caused and understand the concerns you have raised. Your complaint is currently under review, and the relevant teams are investigating the matters highlighted.
For your own security and privacy, we recommend removing the personal information and reference numbers included in your public review, as this information can be viewed by other online users.
Kind Regards
Northgate Insurance Services Online Team
Excellent Service
Service I received was first class from delivery of the hire vehicle through to its collection. Paperwork was rather lengthy and cumbersome though.
23. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Northgate Insurance Services
Thank you for the feedback Christopher! It is great knowing you were satisfied with the service provided.
We also appreciate your feedback regarding the paperwork. We understand that completing documentation can sometimes feel lengthy, and we're always looking for ways to improve and simplify our processes where possible.
Many thanks again for the review,
Northgate Insurance Services Online Team
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