Awful awful business. Terrible uncaring customer service. Useless website and they will never ever respond to an online form if you have a problem or query. Avoid like the plague
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Achtung Abzocke. Wir haben über Autoeurope einen Mietwagen bei Budget auf Madeira gebucht. Autoeurope haben wir 546€ bezahlt. Bei Budget sagte man uns der vorausgezahlte Betrag wäre nur 476€, dementsp... Näytä lisää
Auto Europe give good prices and service. However, sometimes their suppliers try it on. Europcar recently tried to charge me an extra day rental by booking it 1 hour later than I returned it. It aut... Näytä lisää
Very helpful when booking online. On arrival at Birmingham Drivalia They had upgraded my rental car. Had to cut short my rental and return to Spain due to a family matter. £1500 deposit returned... Näytä lisää
Yritys on vastannut
3,3
Keskitasoinen
2 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Ei ole vastannut huonoihin arvosteluihin
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Easy to choose, easy to rent...
The site provided all the car rental options for a selected destination and the needed time.
4. toukokuuta 2025
Vastaus yritykseltä Auto Europe EU
Dear Yaroslav,
Thank you for your kind review! We're thrilled to hear that you found our site helpful in finding the perfect car rental for your trip. We strive to provide a user-friendly platform with a wide selection of options to meet your needs. We appreciate your positive feedback and hope you have a wonderful time on your journey.
Yours sincerely,
Auto Europe team
Booked with Auto Europe a rental by…
Booked with Auto Europe a rental by dryyve, it was the cheapest deal for a week in Austria. Auto Europe were perfect. Dryyve are the worst scammers in the world. Instead of a week costing 270€ it costed almost 800. But Auto Europe helped me get some of this scammed money back… thank you guys ❤️
1. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Auto Europe EU
We understand your frustration with the unexpected increase in rental costs. We appreciate you choosing Auto Europe for your trip to Austria. We strive to provide our customers with the best possible experience and are committed to working with our partners to ensure transparency and fair pricing. We're glad we were able to assist you in recovering some of the additional costs.
We look forward to make business with you again
Auto Europe team
*WARNING* Avoid this company
*WARNING* Avoid this company
1) Please be aware this is (NOT) the hrie company, they are a broker. When you need help they wash there hands of you after taking your money.
2) What you pay for will not be what you get with the hire company. We paid for booster seats, breakdown cover, and for both of us to be insured. When we arrived we had to pay for ALL THREE again to the tune of 240 euros almost as much as the higher agreement.
3) When we got our car it was not a luxury car it was a citreon c3 with no room for our cases. After our first journey it broke down upon arrival at the villa. When we called the hire company they told us we would need to pay 85 euros for a replacement to be sent ..when I complained we have only just driven it they said call your broker. I called the broker..got hung up on twice and then got told we would have to pay the difference! They didn't care not one bit.
4) both cars we got the first one and the replacement was absolutely battered ! Honestly would not put my worst enemy in the car...upon driving along the motor way the bonnet pinged up which was almost fatal.
5) Upon arrival and on collection of the car it had to pay £1300 on my debit card as a deposit. Only 1080 was returned.
6) Upon return to the UK I filled in a customer service support form as advised. That was a week ago...haven't heard a single thing back..why??? Becuase they don't care and this is a scam.
In summary you absolutely need to avoid AUTO EUROPE at ALL costs. This hire has cost me 700 euros. I will be speaking to the regulatory body and am taking legal advice they should not be able to get away with treating people like this. They ruined our holiday and genuinely do not care
19. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Auto Europe EU
Dear Jake,
Thank you for your feedback. We take your concerns seriously.
We have verified that there is currently an open case with our Customer Service team regarding this matter.
We kindly ask that you await further contact from our team.
We apologise sincerely for the inconvenience.
Yours sincerely,
Auto Europe team
terms are very clear
terms are very clear, information for every question is readily available, quick and professional
1. toukokuuta 2025
Vastaus yritykseltä Auto Europe EU
Dear Margit,
Thank you for your kind words. We are delighted to hear that you found our terms clear, information readily available, and our service quick and professional. We strive to provide our customers with the best possible experience.
Yours sincerely,
Auto Europe team
By simply publishing offers that are…
By simply publishing offers that are not misleading (cf your offer about Volta4U which IS NOT located in Athens airport but outside needing a shuttle to reach them
13. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Auto Europe EU
Dear Koutsiouris,
We appreciate you taking the time to share your feedback. We understand your frustration with the inaccurate information regarding the Volta4U offer. We strive to provide accurate and up-to-date information on our platform, and we're disappointed to hear that this was not the case. We will review our processes to ensure that all offers are accurately described.
We have also verified that following this misunderstanding, everything was resolved with your next booking.
Once again, we sincerely apologize and look forward to welcoming you again soon.
Auto Europe team
Car rental
⸻
Our flight was delayed, and the kind lady stayed beyond her working hours to wait for us. She handled the entire process very professionally, and on top of that, they even provided us with a brand-new car. Excellent service! There is also a shuttle from the airport.
29. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Auto Europe EU
Dear Mandrika,
We are so glad to hear about your positive experience. It's wonderful to know that our staff went above and beyond to ensure your comfort and satisfaction. We are committed to providing excellent service to all our customers, and it's heartwarming to hear that our efforts were appreciated. We are proud of our team's dedication and commitment to exceeding expectations. Thank you for sharing your feedback.
Best regards,
Auto Europe team
As soon as I arrrived to Zurih airport…
As soon as I arrrived to Zurih airport to check in I had to waited in the line nearly 75 minutes .Regarless of self check in .Very upset
another problem.
I had bought full coverage insurende from your compay they did not accepted it.
18. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Auto Europe EU
Thank you for your feedback. We take your concerns seriously and apologise for your negative experience.
Unfortunately, we have not received a response via this platform, although we have tried to request additional information to investigate your case.
Even so, we would like to do everything in our power to make things right for you. Should you wish us to intervene on your behalf and contact the supplier, you can use the link below to reach out to our dedicated customer service team. The link will be available 24 hours after the end of the rental period on the voucher.
https://www.autoeurope.eu/customerservice/
https://www.autoeurope.co.uk/customerservice/
Please provide our Customer Service team with as much information as possible regarding your complaint, including any relevant voucher details. This will enable them to assist you efficiently and effectively.
Once again, we apologize for the inconvenience and we appreciate your cooperation in allowing us to investigate and address your complaint. Our goal is to ensure your satisfaction and we are committed to resolving this matter for you.
We look forward to hearing from you soon.
Yours sincerely,
Auto Europe Team
Various choicesare well documented
22. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Auto Europe EU
Thank you for your kind words. We're glad you found our selection helpful and appreciate your positive feedback. We hope to see you back soon!
Deceptive pricing
You see a price and then click on a location and the price doubles or triples
22. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Auto Europe EU
Thank you for sharing your feedback.
We understand how frustrating it can be to see a price increase during the booking process. At Auto Europe, we strive for transparency and aim to provide clear information about our pricing.
The initial prices displayed on our website are base rates. As you proceed with your booking and select specific options such as pick-up and drop-off locations, vehicle type, rental duration, and additional services, the total cost may change. This is because certain factors, like location surcharges (for example, airport or train station pick-ups), one-way fees, optional insurance coverage, and taxes, can affect the final price.
We include these details in our pricing to ensure there are no hidden fees and to help you make informed decisions. For a comprehensive understanding of potential additional charges, you can refer to our guide on car rental fees here: https://www.autoeurope.com/travel-tips/car-rental-fees
If you have any further questions or need assistance with your booking, please don't hesitate to contact our customer service team. We're here to help you find the best rental option for your needs.
Best regards,
Auto Europe Team
The booking experience was very smooth…
The booking experience was very smooth and the site was very user friendly.
20. huhtikuuta 2025
Vastaus yritykseltä Auto Europe EU
Thank you for your kind words! We're thrilled to hear that you found our booking process easy and our website user-friendly. We strive to make the experience as seamless as possible for our customers.
Best regards
Auto Europe team
I am tried a broker Autoeurope many…
I am tried a broker Autoeurope many times , it's good value for money.
11. huhtikuuta 2025
Vastaus yritykseltä Auto Europe EU
Thank you for your kind review. We are thrilled to hear that you have had positive experiences with our services. We appreciate your continued business and value your feedback. Looking forward to make business again with you,
Best regards,
Auto Europe team
I was upset that a simple change to the…
I was upset that a simple change to the booking (driver) requires cancellation of the existing booking and making a new one which of course incurs considerable unplanned costs.
And Guerin takes ages to return the blocked amount on the credit card (it is 2.5 weeks since end of the rental, and it still has not been refunded)
23. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Auto Europe EU
Dear Customer,
Thank you for taking the time to share your experience. We are genuinely sorry to hear about your frustration, and we sincerely apologise for the inconvenience caused.
We completely understand how disappointing it must be to encounter additional costs when trying to make what seems like a simple change to your booking, such as modifying the main driver. Unfortunately, as a broker, Auto Europe must adhere to the terms and conditions set by each of our car rental partners. In many cases, changes such as the driver's name are not permitted once a booking is confirmed, which means a full cancellation and rebooking is required. We realise this can result in unplanned expenses and understand how upsetting this can be.
As for the refund of the security deposit, we regret the delay you’re experiencing with Guerin. While Auto Europe facilitates the booking process, the actual deposit is taken and held by the local supplier at pick-up. The release of these funds is therefore managed entirely by the rental provider, and the time it takes to return the blocked amount can vary depending on their internal processing and the policies of your bank. However, 2.5 weeks is certainly longer than usual, and we fully understand your concern.
You can reach out to our dedicated Customer Service team using the links below and provide your voucher number or any relevant booking information:
🔗 https://www.autoeurope.eu/customerservice/
🔗 https://www.autoeurope.co.uk/customerservice/
Once again, we deeply apologise for the inconvenience and thank you for your continued patience and understanding.
Yours sincerely,
Auto Europe Team
Flawless experience!
23. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Auto Europe EU
Thank you for your review! We’re so happy you had a great experience with Auto Europe. We look forward to welcoming you back soon!
great experience
the suttle bus arrived fast, we were upgraded with winter tyres
24. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Auto Europe EU
We're delighted to hear that your shuttle bus arrived promptly and that you were upgraded with winter tires and all went well with our local partner. We strive to provide a comfortable and safe travel experience for our passengers.
Det gik fint
9. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Auto Europe EU
Kære kunde,
Mange tak for din anmeldelse – vi er glade for at høre, at alt gik fint med din booking!
Vi håber at byde dig velkommen igen næste gang, du har brug for en lejebil.
De bedste hilsner,
Auto Europe Team
Vastaus yritykseltä Auto Europe EU
We appreciate your kind words about the user-friendly design. We strive to make our product accessible and enjoyable for everyone. We look forward to welcoming you back soon!
Insurance
At the counter of MAGGIORE the staff asked me to apply for a new insurance that cover all the damages, since the one that Auto Europe suggested me is not convenient because of the high deductible.
I would like to make a special thanks to Miss Jessica staff of MAGGIORE that was very helpful and kind to explain me all the matters
7. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Auto Europe EU
Thank you so much for your feedback! We’re thrilled to hear that you had a good experience with our local partner and their Agent. We strive to make the booking process as smooth and hassle-free as possible. We look forward to serving you again!
Very good experience with Auto Europe
Very good experience with Auto Europe in Bergamo.
The car was great and the communication with the renting company perfect. I recommend them and will certainly use them again.
23. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Auto Europe EU
Thank you for your kind words and positive review. We are thrilled to hear that you had a great experience with us in Bergamo. We appreciate you taking the time to share your feedback and are glad that you found the car and communication with the rental company to be excellent. We strive to provide our customers with the best possible service and we are delighted that you had a positive experience. We look forward to welcoming you back on your next trip.
Vastaus yritykseltä Auto Europe EU
We appreciate your kind words. We're glad you found our booking process easy and our prices reasonable.We look forward to serving you again!
My rent a car in Auro Europe last year led me booking this year!
For my trip to Italy in June 2025, I found terms of car rental of Auto Europe are the most favorable. I chose this company on my pleasant remembrance last year when I had traveled Austria and Slovenia for 21 days. The rate was very much reasonable and services satisfied me.
7. toukokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Auto Europe EU
Thank you for your kind review and for choosing our services again for your upcoming trip to Italy. We are thrilled to hear that you found our car rental terms favorable and that you had a positive experience with us during your trip to Austria and Slovenia last year. We strive to provide our customers with the best possible rates and services, and we are delighted that you were satisfied with both. We look forward to assisting you with your upcoming trip to Italy and hope you have a wonderful time exploring the beautiful country.
Trustpilot-kokemus
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