Auto Europe EU Arvostelua 

Hände weg von Auto Europe!!!!!!
Arbeiteten wissentlich mit Partnerunternehmen zusammen, welche vor Ort nochmals Versicherungen abschließen, da sie die abgeschlossenen Versicherung mit Auto Europe nicht anerkennen.
Diese Zusatzkosten werden nicht zurückerstattet!!!!

Achtung Abzocke. Wir haben über Autoeurope einen Mietwagen bei Budget auf Madeira gebucht. Autoeurope haben wir 546€ bezahlt. Bei Budget sagte man uns der vorausgezahlte Betrag wäre nur 476€, dementsprechend müssten wir noch knapp 70€ bezahlen, weil Autoeurope irgendwelche Gebühren berechnet. Was aber weder in den AGBs steht noch im Mietvertrag. Bei Autoeurope ist es unmöglich jemanden ans Telefon zu bekommen, weil immer eine Bandansage kommt, dass die Telefonnummer nicht mehr gültig ist. Auf deren Website steht aber immer noch die gleiche. Absolute Katastrophe!!! Bucht nicht bei Autoeurope!!!

1 Star – Paid for Gold Rate, but Auto Europe refused to take responsibility
I am extremely disappointed with my experience with Auto Europe.
I paid extra for a Gold Rate package, which included additional drivers and a fuel benefit. However, when I collected my rental car from Avis in Denver, they refused to recognize the Gold Rate package. I was told that I had to return the car with a full tank, meaning I did not receive the services I had already paid Auto Europe for.
Afterwards, I contacted Auto Europe several times to resolve the issue. Instead of taking responsibility, I was repeatedly passed from one representative to another and told to contact their "Customer Service Team" through their website.
The problem was that the contact option they kept referring me to simply did not exist. I logged into my booking multiple times, both on my phone and on a computer, but there was no way to contact the department they insisted I use. I explained this repeatedly, yet I continued to receive the same automated and unhelpful responses.
As a customer, this is unacceptable. I paid for services that were never provided, and instead of resolving the problem, Auto Europe made it almost impossible to get proper assistance.
I am still waiting for a refund of the amount I paid for the Gold Rate package that was not honoured.
Based on my experience, I cannot recommend Auto Europe. Poor customer service, no accountability, and no satisfactory resolution.

Auto Europe give good prices and service. However, sometimes their suppliers try it on. Europcar recently tried to charge me an extra day rental by booking it 1 hour later than I returned it. It auto triggered a charge on my business credit card. It was a lot of effort to get €50 returned!

Meget skuffende oplevelse med Auto Europe på grund af deres samarbejdspartner ABC Car Rentals i Split, Kroatien.
Kundeservicen hos ABC Car Rentals var katastrofal, og medarbejdernes tone var meget ubehagelig. Firmaet var svært at finde i Split Lufthavn, da der ikke var nogen synlig skiltning eller tydelige anvisninger. Vi brugte mere end 30 minutter på at finde udlejningskontoret.
Derudover blev der opkrævet et ekstra gebyr på 70 EUR for aflevering af bilen uden for åbningstid, selv om vi ved afhentningen mundtligt fik oplyst, at nøglerne skulle afleveres i terminalen, hvis der ikke var personale til stede. Der findes ingen tydelig information om dette gebyr i kontrakten.
Det er desuden meget vanskeligt at finde kontaktoplysninger på ABC Car Rentals, og virksomheden har næsten ingen synlig tilstedeværelse online.
Jeg er meget skuffet over, at Auto Europe samarbejder med en sådan underleverandør uden tilstrækkelig kontrol af deres service og praksis. Jeg vil aldrig benytte ABC Car Rentals i Kroatien igen og vil fremover også overveje, om jeg vil bruge Auto Europe på grund af deres valg af samarbejdspartnere.
Jeg kan derfor ikke anbefale hverken ABC Car Rentals Split eller Auto Europe.

Scam alert ! I'm warning you about Auto Europe. Don't book with them. If a problem occurs, and even if this is 100% not your fault, you are likely to never see your money again. They are operating a scam. Here's the very short version of the story.

We booked a Thrifty car for pickup in Orlando through Auto Europe Ireland [head office in Germany] for 5 days recently, and despite showing up on time with all required documents we did not get the Malibu saloon car we booked - we were given someone else's SUV instead, because the car park staff messed up !
Allow me to explain.
We could find no Thrifty Car Hire desk, so we went to a guy at a nearby Dollar desk. We were under time pressure for a family meet-up in downtown Orlando, so somehow we allowed him to scam us into taking out TRIPLICATE insurance? He told us he was giving us an inferior Altima instead of the booked Malibu, in space C104. However, when we reached the C104 parking space in Hertz area, after a long 15 minutes walk, we discovered that we were given something that resembled a van instead of our saloon ? We had no time to argue so we drove away eventually in the wrong vehicle, as the Hertz staff member was very unhelpful at the car park office, offering no explanation. This lazy disinterested Hertz rental station staff member said she couldn't assist us with numerous questions we asked her about this incorrect 'car' BUT - we then discovered as we tried to drive past security, that this incorrect vehicle had been parked in the wrong parking space by the Hertz/Thrifty/Dollar staff, because we had been given docs for the Altima, parked in C102 !! The diligent security girl made some calls and revealed and confirmed that OUR car had been parked in space C102, also by mistake, so we had the wrong docs for the wrong vehicle. Unbelievable. We drove it for 1 day because we needed to drive to Daytona for family reasons for the 1st hire day, but I became ill upon our return to Orlando that evening, so we had to return the incorrect vehicle after just a day of use, and we flew home to Dublin that same evening, for certified medical reasons. While the incorrect car supplied was Hertz/Thrifty/Dollar staff's fault, what followed is certainly Auto Europe's fault: they refused to return the money owed, as promised in the relevant clause in the Fully Flexible Cancellation's T&Cs. That clause states, 100%, that you are entitled to refund if your trip is cut short before OR DURING the hire period, if caused by certified illness, the proof of which we had supplied to them.

Each time we wrote to Auto Europe, they completely ignored what we had reported (that Hertz could not/did not hire out the correct car, and, that the refund due was denied without truthful reason (based on the early mid-hire return clause in the Fully Flexible Cancellation's T&Cs). Instead, the 'Customer Service' agent from Auto Europe replied each time, that we "violated the 48h cancellation rule" and that therefore we don't get a refund - a scam !

So, if the rental firm fails to give you the correct car (for whatever reason), and if you return early due to illness, Auto Europe still tries to keep your money - illegally. Looks like we will have to get in touch with legal advisors if the refund doesn't arrive ... soon.

Worst customer experience ever, product did not work, so I had to email them for 3 months before they made me send product back, now it has gone 6 months and still no refund, they tell me to apply refund with aliexpress. DO NOT BUY FROM THEM

Esperienza pessima con autoeurope

Ho prenotato tramite Auto Europe un noleggio con Avis con ritiro ad Atlanta e riconsegna all’aeroporto di New Orleans Al momento del ritiro, Avis ci ha informato che non c'erano auto disponibili per questo tipo di riconsegna e che Auto Europe non avrebbe dovuto confermare la prenotazione senza aver verificato la disponibilità.
Il servizio clienti di Auto Europe era completamente irraggiungibile: non rispondono né alle email né al telefono. Siamo stati costretti a effettuare una nuova prenotazione direttamente con Avis a un costo quasi doppio, senza assicurazione e con ulteriori spese di trasporto, oltre a una notevole perdita di tempo.
Auto Europe non ha fornito il servizio acquistato e non ha offerto alcuna assistenza. Abbiamo richiesto il risarcimento delle spese aggiuntive, ma non rispondono alle emails.
Sconsiglio assolutamente di prenotare con Auto Europe

Appalling customer service.

We arrived in Corfu to pick up our fully prepaid rental car to be told the rental had been cancelled as we were over an hour late (due to flight and passport control delays). When I explained that I had paid in full for a week's car rental therefore should be entitled to the car they explained that they had already given my rental car to the next customer and I should have contacted them to tell them I was late arriving. I asked for a refund but was told no and that I could attempt to file a claim after the rental period finished! Left distraught with two young children in tow I then had to pay over twice what I had initially paid with a nearby car rental company (who were actually lovely and so kind to us). Disgusting behaviour and lack of customer service- I will never book with auto Europe again. AVOID THEM AT ALL COSTS!!

Bei Reklamationen ist die Maske des Anbieters so konzipiert, dass man ausschließlich drei vorformulierte irrelevante Inhalte melden kann. Die eigentlichen Reklamationsgründe, d.h. im vorliegenden Fall eine vertraglich gebuchte, bezahlte und nicht zur Verfügung gestellte Leistung sowie nicht vertraglich angezeigte Zusatzgebühren, sind nicht wählbar (auch nicht z.B. "Anderer Grund"). Nach meiner nun 4. Erfahrung mit Autoeurope-Verträgen ist dringend von Verträgen via Autoeurope abzuraten!

The final price was much higher than quoted as VAT was added.
This was very opaque and hidden.
It was so expensive, around 140 euros per day for a low quality Lancia.
This is first and last time I used them
I wrote a complaint immediately but they just said thanks for your email and no complaints after 24 hours of return

Contattati attraverso kaiak.it, li ho scelti perché tra le varie offerte c'era scritto "deposito cauzionale non richiesto"
Pagato e prenotato online, ho dovuto in seguito versare 200 euro di cauzione, più 200 euro per la franchigia, perché la mia carta unicredit è debit e non di credito. Avrei preferito fare disdetta e prendere il bus per arrivare a destinazione, ma non hanno voluto. Mai più, ladri autorizzati. Il voucher viene prodotto in seguito al pagamento. Una società seria avverte i clienti prima di ricevere denaro.

Absolutely terrible experience, we have booked a rental with Thirfty under AutoEurope on 2 seperate occasions and we are yet to see our deposit money, absolute disgrace , do not book with them , they are a scam, and when I have tried to ring and email to rectify this issue they have not responded , it has been 2 years on and I am still trying to get in contact with them

We pre booked a car online to be picked up at Shannon airport in Ireland. The local provider was Europcar. I paid for absolutely every extra I could on the website when booking including CDW, theft, windscreen, tires etc. I also paid for free cancellation. When we got to the rental car desk they said I only basic protection and was going to have to pay a high deductible like $10,000 to get the car. We agreed to add the full protection thinking it would be an add on. They made a completely new reservation. Autoeurope would not honor my cancellation and said after their investigation it was my choice to change. It is a big bait and switch. They are a complete waste of money. Just go directly through an actual company.

I am very disappointed with the level of service provided during car rental by Auto One company.
I booked the car rental in Milano thru Auto Europe and they directed me to a Auto One. i waited close to an hour for the pickup at the airport, I had to call three separate and during each call, I was told that someone would arrive within a few minutes, with varying descriptions of the vehicle (a black car, a white car, a car with German license plates, etc.), none of which proved accurate.
The pickup and return processes were highly unprofessional. The vehicle was not properly prepared: it was unwashed, the interior was dirty, and the windshield washer fluid was completely empty.
During the Car return, the Auto One representative pointed out a scratch underneath the left front bumper. It appeared like he went straight to that section looked under the fender and miraculously located the scratch. He then asked me to prove that the scratch existed at the time of pickup using my photos and videos, otherwise I will be charged for the damage.
I would like to emphasize that I purchased full insurance coverage ( what I thought ) at the time of booking from Auto Europe ; therefore, I did not conduct a highly detailed inspection or record extensive close-up documentation of the vehicle, particularly underneath the bumper area. I simply did a general walk-around of the car, and the lower underside would not reasonably be visible from that angle.
Importantly, when I recorded a video from the same angle during the car return the alleged scratch is also not visible. Based on this, I categorically denied causing any such damage and refuse to accept responsibility or payment for it, but they did anyway.
In summary, I travel frequently on business and pleasure and have visited over 60 countries, renting vehicles regularly around the world. Unfortunately, this experience with Auto One ranks among the worst rental experiences I have had and I am surprise that company like Auto Europe is doing business with such questionable rental like Auto One. In addition to the operational issues described above, the representative handling the return behaved in an arrogant and unprofessional manner, both in tone and overall conduct.

I will never book a rental with these theives ever again.
Booked a car through Auto Europe UK to be collected at Manchester Airport 0n 30th Dec 2025 from Budget. We had several issues with the car and Budget were absolutely fantastic with us. They refunded the cost of the car hire plus gave us a voucher for the next time we hire! Unfortunately they refunded Auto Europe and not us. I have been trying since Jan 5th to get our refund and only just now (6/3/26) have they informed us (after many ignored emails) to expect our refund in 20-25 working days, which is over a month in real time.
How do these cowboys get away with this?
No idea how they get a 5 star rating on their own website when I cannot seem to leave a review! You can make your decision on that one!

Début février, dans l'urgence vu que ma voiture était en panne, j'ai loué une voiture chez Klass Wagen via auto europe avec protection complète en cas de dommage.
La location chez Klass Wagen s'est très mal passée: denigrement de l'assurance de auto europe, pression pour prendre leur "assurance à 45 €/jour que je refuse. Finalement, je prends la voiture sous la pluie et dans le noir. Je verifie rapidement l'état de la voiture qui a quand même 88500 KM au compteur et fais quelques fotos. Le lendemain, je me rends compte que l'état des lieu de départ est incomplet.
Au retour, Ces escrocs me facturent 260 € de dommage pour des griffes à une jante qui, j'en suis certain, existaient déjà au depart. Le couteau sous la gorge, j'accepte de payer (ou je paie 260 € ou la voiture va à l'expertise dans LEUR garage et adieu la caution de 1950 € !!!). Le lendemain, je fais un rapport à auto europe de cette location chez Klass Wagen, sans trop croire que je recevrai un quelconque remboursement.
Ce 3 mars, bonne nouvelle, après avoir envoyé les documents demandés, je viens de recevoir un mail du service client d'auto europe me demandant mes coordonnées bancaire pour effectuer le remboursement des 260 €.
Merci, il existe encore des gens sérieux.

Finger weg von Autoeurope und Thrifty Malaga!

Betrug vom Feinsten. Es werden zusätzliche Dienstleistungen im Vertrag aufgenommen, obwohl explizit gesagt wird, dass keine gewünscht sind.
Auf Rückfrage sind andere Positionen im Vertrag mit "0,00 €" zu Kürzeln, mit der Begründung, dass die Leistungen ja schon alle inklusive, damit kostenlos sind und in unserem Fall über Billiger-Mietwagen schon gebucht wurden.

Warum haben wir unterschrieben?
Weil der Mitarbeiter vor Ort uns eindeutig erklärte, dass diese Unterschrift nötig und absoluter Standard sei, um das Auto zu bekommen. Er sicherte uns zu, dass keine Zusatzkosten auf uns zukommen.
Zu allem Übel wurde uns zusätzlich Geld abgebucht für ein „nicht vollständig getanktes Auto“. Das Fahrzeug war vollgetankt, die Tankanzeige komplett voll und eine höhere Reichweite angezeigt, als bei Abholung des Fahrzeugs erhalten. Lediglich die Fahrt von Malaga City zum Flughafen kam nach der letzten Tankfüllung hinzu.

Gerne würden wir was Positives schreiben, da der Mitarbeiter sehr nett und vertrauenswürdig wirkte - eine verdammt gute Masche! Vorsicht!! Absolut nicht zu empfehlen!

Update 14.03.2026
Bisher habe ich leider noch keine Rückerstattung erhalten.
Aktuelle Fallnummer: DEU (401586682)

Update 23.03
Trotz Beleg der eigenen premium Vollkaskoversicherung ohne Selbstbeteiligung über BilligerMietwagen.de wird kein Betrug durch den Mitarbeiter vor Ort gesehen. Auch die anderen Bewertungen hier die die gleichen Probleme schildern, werden einfach ignoriert.
Billigermietwagen.de und Autoeurope verdienen ebenfalls an der Betrugmasche von Thrifty Malaga, regulieren den Schaden nicht, verweisen an die Station vor Ort und arbeiten weiter mit ihr zusammen. Da ist die Reputation wohl weniger wert als der Betriebsgewinn. Frech!

In Malaga Airport habe ich einen Mietwagen genommen unter der schriftlichen Angabe , dass ich keine Versicherung will. Das Auto habe ich schadensfrei und vollgetankt abgegeben. Als ich bereits wieder zu Hause war wurden mir 354,00 Euro von der Kreditkarte angebl. für Steuern und Versicherung abgebucht. Der sogen. "Kundenservice" weigert sich mir den Betrag zurück zu erstatten . Die Telefonnummer von autoeurope im Internet existiert nicht, es gibt keine telefon. Erreichbarkeit. NIE WIEDER AUTO EUROPE !!

Nehmen Geld, händigen Fahrzeug nicht aus und bezahlen nicht zurück. 799,15 € versuche ich seit dem 10. Januar wieder zu bekommen!