CarRental8 Arvostelua 16 200

I booked through them, they didn't process correctly my name due to special characters and renting company didn't want to give me the car I payed for. There support is a joke, I lost 25 minutes to let me know that they can't do anything. Based in Florida so I needed to pay extra for the call. they didn't even give me back my money and took 25% fee. worst experience ever.

Absolutely shocking behaviour and customer service.

I rented an SUV through this company, but when I arrived at Bristol Airport, I was handed what was literally a baby blue two-seater van. That is not even remotely close to what I booked.

I refused to take it and asked for an upgrade or a suitable replacement, but they had nothing to offer. In the end, I had no choice but to go to another rental company next door.

When it came to getting a refund, they refused and simply hid behind their terms and conditions, despite the fact that they clearly failed to provide the vehicle category that was booked.

Absolute joke of a company. In my opinion, this is the kind of business that will tell you anything just to take your money.

Stay away.

I had no trouble booking a car at a great rate. Unfortunately, I had to postpone my flight and cancel my booking. The refund process couldn't have been easier. I'm booking with CarRental8 again

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One car type was reserved with Car Rental 8 but when I went to check in at the Deer Lake airport (Budget) they could only provide a less than adequate replacement (downgrade).

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10 days before my trip they cancelled my car rental booking with no explanation. I had to re-book with another company and it cost 50% more due to the short time until my trip.

TOTAL SCAM. Do not book through CarRental8. I paid in full in advance, but they failed to communicate with the local provider, leading to me being double-charged at the counter. They ignore evidence and blow past deadlines for resolution. Zero customer protection. Avoid at all costs!

100% authentic and TRUE!, no trouble with payouts etc, 1 of the top sites you can use and trust

If you show up 1 MINUTE past your rental time because of a long line you MAY get refunded and cant make any changes to the account.. our credit card was not on file for some reason and we called to add it and they said it was too late…never again

Live chat highly efficient, 24/7.

the rental booking was for a car at Salzburg airport.
Hidden costs are not shown when browsing alternatives.I chose Dryyve who had hidden extra costs,
In particular 200 euro deposit taken to cover possible driving fines, and not returned for 6 months!
So no money back yet for me.
Also 100 euro cost to drive into Germany (right next to Salzburg so difficult to avoid) even though rental company Dryyve are German.

Paid for car hire at Malaga airport with CarRental8. I picked a ^teputable^ company with good reviews: Dollar. But Dollar doesn’t exist at Malaga airport- it’s Hertz. Took me a lot of asking around to find that out. After I had returned the car, I was charged another 186 euro for ‘super cover” location surcharge and tax. I had paid CarRental8 £124 already- I thought that was the total. So in total around £300 for 4 days. Never again

I did a car rental search via Kayak. The rental was to be in Port Elizabeth, South Africa. Carrental8 were a little cheaper so I booked with them, and they showed the rental was with Budget Rent a Car, who I have used before, so I was comfortable.

That lasted until I looked at the rental agreement!

For that class of car in South Africa, other companies apply an insurance excess of ZAR11,000 to ZAR15,000 (About £500 - £700).

Hidden in the almost incomprehensible agreement for this rental, the excess was ZAR554,000 (about £25,000)!

They also levy a deposit more than double any other I could find.

I emailed them to ask for clarification. Their response took so long that I cancelled the rental and booked elsewhere. They did not answer my questions when they eventually responded to me.

Like many reivews on this site, I also would STRONGLY NOT RECOMMEND using CarRental8.com. My star rating is actually ZERO, but this site does not accomodate that.

My experience is thatI I purchased (i) a car rental and (ii) Collision Damage Coverage from CarRental8.com. They charged me for both products, but only communicated the car rental to Dollar Rental, their Supplier, but not the fact that I also purchased insurance.

Four emails since 1/9/26 requesting a refund for the undelivered insurance purchased through CarRental8.com have not resolved the issue. What I did receive are: misstatements (told me I purchased a different product than what was on their own receipt); misdirection (insurance is provided thru RentalCover.com, essentially "not our problem", even thought they charged me for this product WHICH I NEVER RECEIVED); fantasy-world logic (told me I needed to cancel this package before the pick up date to get a refund. huh? I only found out there was no insurance (which was prepaid) when I arrived at the Dollar Rental counter). My most recent, fifth (1/12/26) and sixth (1/18/26) emails have not been responded to as of the date of this review (1/22/26).

ps. To CarRental8.com - If you read this and intend to respond with apologies, offers to "research and get back to me", and / or offers to (i) reach out to Supplier to "esclate", (ii) reach out to me for my booking number, and / or (iii) reach out to me for other additional information, please note the following. The Supplier didn't sell me this initial insurance, you did - if you think Dollar Rental is ripping you off, that's your issue with them not my issue- YOU HAVE MY PREPAID INSURANCE MONEY! I'M EXPECTING A REFUND FROM YOU! My booking number, was already provided to your Customer Service representative, Genet Mahti (AutoEurope). Lastly four other suppporting documents were also already provided to your Customer Service represestative, Genet Mahti. I suggest you contact him / her.

The only acceptable response is a speedy refund. Anything else is continued BS.

1/29/26 review update.
Your below 1/29/26 reply continues the BS. The prepaid insurance I purchased through CarRental8.com was not communicated by You to the actual car rental Supplier (Dollar Rental, in this case). The insurance I subsequently purchased from the Supplier at pickup has nothing to do with the fact that you charged me for insurance that was never delivered.

Your reply resolves nothing. As previsouly stated, the only acceptable response is a speedy refund.

Very poor
Do not use this company
I rented a car through this website not appreciating it is a 3rd party.
On arriving to pick up the car I was informed by the rental company I was not entitled to a car as I had not arrived at the airport pick up by plane.i did not get refunded the fee paid.