Awful awful business. Terrible uncaring customer service. Useless website and they will never ever respond to an online form if you have a problem or query. Avoid like the plague
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Achtung Abzocke. Wir haben über Autoeurope einen Mietwagen bei Budget auf Madeira gebucht. Autoeurope haben wir 546€ bezahlt. Bei Budget sagte man uns der vorausgezahlte Betrag wäre nur 476€, dementsp... Näytä lisää
Auto Europe give good prices and service. However, sometimes their suppliers try it on. Europcar recently tried to charge me an extra day rental by booking it 1 hour later than I returned it. It aut... Näytä lisää
Very helpful when booking online. On arrival at Birmingham Drivalia They had upgraded my rental car. Had to cut short my rental and return to Spain due to a family matter. £1500 deposit returned... Näytä lisää
Yritys on vastannut
3,3
Keskitasoinen
2 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Ei ole vastannut huonoihin arvosteluihin
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Vastaus yritykseltä Auto Europe EU
We're happy to hear that you received the car you booked! Thank you for your positive feedback; we appreciate it very much. We look forward to serving you again!
I highly recommend Auto Europe
I highly recommend Auto Europe – the platform is very easy to use.
I found exactly the car I was looking for at a great price, and the entire booking process went smoothly. I paid with a credit card, and in two months I’ll be heading to Sicily.
I hope everything goes just as smoothly with the rental company itself. I’ll be back with an update after the trip!
10. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Auto Europe EU
We're happy to hear that you found our platform easy to use and secured a great car at a great price for your Sicily trip. We appreciate you sharing your positive booking experience, and we look forward to your update after your trip! We look forward to serving you again!
Auto Europ and Goldcar = Very bad companies
Very bad performance snd do not help you with issues in case of the rental company Gold car. Gold car is the main issue because they screwed up the booking and charged me with extra costs. No transparent communication and a very bad performance. Never again Auto Europ and Gold car
30. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Auto Europe EU
Dear Ms/Mr J. Pee,
Thank you for your feedback. We take your concerns seriously and apologise for your negative experience. In order to conduct a thorough investigation and address your complaint properly, we kindly request that you contact our Customer Service department.~
Our dedicated Customer Service team is best-equipped to assist you with any issues you have experienced. They will carefully review your complaint and work towards finding a solution. In order to investigate this matter on your behalf we would require you to proceed to our on line customer service web form by using the below link.
https://www.autoeurope.eu/customerservice/
https://www.autoeurope.co.uk/customerservice/
Please provide our Customer Service team with as much information as possible regarding your complaint, including any relevant voucher details. This will enable them to assist you efficiently and effectively.
Once again, we apologize for the inconvenience and we appreciate your cooperation in allowing us to investigate and address your complaint. Our goal is to ensure your satisfaction and we are committed to resolving this matter for you.
We look forward to hearing from you soon.
Yours sincerely,
Auto Europe Team
Always the best experience with them!
25. toukokuuta 2025
Vastaus yritykseltä Auto Europe EU
We're glad you consistently have a great experience. Thank you for sharing your positive feedback with our team! We look forward to welcoming you back soon!
Vastaus yritykseltä Auto Europe EU
Thank you for your review! We’re so happy you had a great experience with Auto Europe. We look forward to welcoming you back soon!
Money debited But booking not Done EU22508501
Hi, I made a booking for the first time on your site.
My card was debited for 368.79 Euro (EU22508501) and the booking status shown as cancelled. I have called Mr Blide and he has assured that money will be refunded in my source card.
But this is an unpleasant experience that I have had.
Please make the refund of money debited at the earliest.
Thanks
Pankaj Kumar
919828052210
6. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Auto Europe EU
Dear Mr. Kumaar,
We're very sorry to hear about the experience you had with your booking. We understand your frustration, and we want to assure you that your refund is being processed.
As the Auto Europe team, we act as brokers with various car rental suppliers. Sometimes, even if a booking is made and payment is initially processed, the final supplier might not accept it for various reasons. When this happens, the booking is automatically cancelled, and a refund is initiated.
Your Refund Information
The refund of 368.79 EUR will be issued to the Credit/Debit card used at the time of booking.
Auto Europe always strives to improve our current offers and guarantee you the best rates in the market, provided the rental conditions are the same.
If you have found a cheaper rate elsewhere and your rental is due to start in more than 7 days, you can always fill out our “Guaranteed Best Rates” form (“beat rate”) by clicking on the following link:
https://www.autoeurope.eu/beatrate/
https://www.autoeurope.co.uk/beatrate/
Should you require any further assistance, please don't hesitate to contact us via e-mail or call our team.
Tutto storto...non mi hanno dato la…
Tutto storto...non mi hanno dato la macchina alla hertz x via della mancanza della carta di credito, e non hanno neanche provato ad aiutare un cliente in difficoltà....mai più!!!!!!
4. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Auto Europe EU
Gentile Signor Scommegna,
La ringraziamo per il suo feedback. Prendiamo sul serio le sue preoccupazioni e ci scusiamo per la sua esperienza negativa.
Purtroppo, non abbiamo ricevuto una risposta tramite questa piattaforma, nonostante abbiamo cercato di richiedere ulteriori informazioni per investigare il suo caso.
Anche così, desideriamo fare tutto il possibile per rimediare. Se desidera che interveniamo a suo nome e contattiamo il fornitore, può utilizzare il link sottostante per raggiungere il nostro team dedicato al servizio clienti. Il link sarà disponibile 24 ore dopo la fine del periodo di noleggio sul voucher.
https://www.autoeurope.it/customerservice/
La preghiamo di fornire al nostro team del Servizio Clienti quante più informazioni possibili riguardo al suo reclamo, inclusi i dettagli del voucher pertinenti. Questo consentirà loro di assisterla in modo efficiente ed efficace.
Ci scusiamo ancora per l'inconveniente e apprezziamo la sua collaborazione nel permetterci di investigare e affrontare il suo reclamo. Il nostro obiettivo è garantire la sua soddisfazione e ci impegniamo a risolvere la questione.
Restiamo in attesa di un suo riscontro.
Cordiali saluti,
Il team di Auto Europe
First and foremost
First and foremost, while completing booking process in the instructions was not mention that I have to leave my credit card with the supplier during the rental time. So, how am I gonna do without my card i use only one Credit Card! You either have to find other way to secure your hidden requirements. Second, I have purchased options to cover in case of damage and other offered options. And third, the rental cost €173.60 is already taken from my card!
5. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Auto Europe EU
We're sorry to hear you're concerned about credit card requirements for your car rental. The practice of physically leaving your credit card with the supplier sounds truly unusual and isn't our standard procedure.
Please always be very careful with your credit cards. You should never physically leave your card with someone else. The normal process is for the rental company to block the deposit amount on your credit card, and then release it after you return the vehicle undamaged. Your card should always remain with you.
We strongly urge you to contact our Reservation Team directly to clarify this and ensure your booking is correct and you understand all requirements. Our Reservation Team can help you with any questions about your upcoming or in-progress rental:
Phone: +49 89 412 07 269
Email: reservations@autoeurope.eu
Please communicate solely with our Reservation Team regarding this matter. This will help us ensure your issue is resolved quickly and correctly.
Sincerely,
Vastaus yritykseltä Auto Europe EU
We are so happy to hear that your move was easy and fast. We appreciate your trust in our services and thank you for the fantastic feedback! We hope to see you again soon!
Advarsel til lokale der bruger…
Advarsel til lokale der bruger Autoeurope.eu.
Er du lokal (I mit tilfælde dansker) og lejer en bil i Danmark, skal I ikke bruge Autoeurope.eu.
Priserne er uden moms, og udlejningsselskaberne kan derfor ikke udlevere bilen. Du får ikke refunderet pengene da Autoeurope i en lille linje på side 3 i kontrakten skriver, at priserne ikke gælder *Residents in Denmark and Greenland*. Selvom du påfører dansk postadresse og kommer fra dansk IP-adresse under bookning får du ingen advarsel.
Men værst af alt så risikerer du at få din planlagte ferie ødelagt. Derfor denne advarsel.
Brug i stedet autoeurope.dk eller direkte gennem udlejningsselskaber.
4. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Auto Europe EU
Kære hr. Allenberg,
Vi beklager dybt den ulejlighed og frustration, du har oplevet, og vi forstår fuldt ud din bekymring angående biludlejning i Danmark via Auto Europe.eu. Vi tager din feedback meget alvorligt.
Vi har undersøgt vores systemer, men vi har desværre ikke kunnet finde en nylig eller aktiv booking, der matcher din klage.
Vi vil gerne anerkende dit vigtige punkt vedrørende priser og moms for lokale indbyggere i Danmark og Grønland, når der bookes via AutoEurope.eu til leje i Danmark. Det er korrekt, at vores priser på visse af vores internationale domæner kan være eksklusive moms eller ikke gælde for borgere, der er bosiddende i det land, hvor bilen afhentes. Dette er en vigtig detalje, som vi forsøger at tydeliggøre i vores betingelser, da den afhænger af de lokale skatteregler og vores leverandørers aftaler. For at undgå sådanne situationer anbefaler vi altid danske og grønlandske indbyggere at benytte AutoEurope.dk ved leje af bil i Danmark, da denne platform er skræddersyet til at inkludere alle gældende lokale skatter og afgifter for residenter.
Din erfaring og advarsel er utrolig værdifuld for os, og vi sætter pris på, at du gør os opmærksom på dette. Vi stræber altid efter at forbedre vores kommunikation og sikre, at vores kunder har en problemfri oplevelse. Vi beklager oprigtigt den forstyrrelse, dette har forårsaget dine rejseplaner.
Med venlig hilsen,
Auto Europe Team
Always seem to have the best value and…
Always seem to have the best value and easy to deal with
3. kesäkuuta 2025
Vastaus yritykseltä Auto Europe EU
We're happy to hear that you find great value in our offerings and appreciate our ease of service. Thank you for sharing your positive experience! We look forward to serving you again!
Go to another third party for full damage cover. To make a claim AutoEurope want a bank statement showing ALL the transactions on your bank or card account for a given month.
#22109317
To pursue a claim under full damage cover, AutoEurope require full details of all transactions on my credit card for a month.
From the website:
“A credit card statement is a monthly report provided by your credit card issuer that summarizes your credit card activity during a billing cycle. It includes information like your statement balance, minimum payment due, payment due date, transaction history, and any fees or interest charged. Essentially, it's a record of your credit card spending and payments for the billing period.”
The website then goes on to give even more detail of what is required.
I suspect such an excessive demand to be illegal under the GDPR, and certainly contrary to what my bank would advise.
2. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Auto Europe EU
Dear James,
Thank you for sharing your concerns regarding the documentation requested for your claim.
Please be assured that we are processing your refund as informed by our Customer Service team. We understand the importance of data privacy and comply with all relevant regulations, including GDPR.
If you have any further questions or need assistance, please do not hesitate to contact us.
Best regards,
Auto Europe team
Fraud Alert
Below you may find the emails i wrote
First email “ I am writing to request a refund for the reservation attached to this message. I am currently at RentSmart 24 Bologna, where I was asked to pay an additional €75 on the grounds that I was late to pick up the car. This claim is not true, as I was at the airport check-in area before 23:00, well within the scheduled pickup time. I can provide evidence to support this.
We attempted to clarify the situation directly with the staff, but no solution was offered. They insisted on the extra charge without justification and were unwilling to cooperate or assist us in resolving the issue.
This situation not only involved an unjustified charge but also caused significant difficulties in finding alternative transportation. I consider this behavior fraudulent and would like to file a formal complaint against RentSmart 24.
Please let me know how to proceed with the complaint and the refund process.”
Second email “ I am writing to request a refund for the reservation attached to this message. I am currently at RentSmart 24 Bologna, where I was asked to pay an additional €75 on the grounds that I was late to pick up the car. This claim is not true, as I was at the airport check-in area before 23:00, well within the scheduled pickup time. I can provide evidence to support this.
We attempted to clarify the situation directly with the staff, but no solution was offered. They insisted on the extra charge without justification and were unwilling to cooperate or assist us in resolving the issue.
This situation not only involved an unjustified charge but also caused significant difficulties in finding alternative transportation. I consider this behavior fraudulent and would like to file a formal complaint against RentSmart 24.
Please let me know how to proceed with the complaint and the refund process.”
28. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Auto Europe EU
Dear Fitim Sahiti
Thank you for your feedback. We take your concerns seriously and apologise for your negative experience. Unfortunately, we have not received a response via this platform, although we have tried to request additional information to investigate your case. Even so,In order to conduct a thorough investigation and address your complaint properly, we kindly request that you contact our Customer Service department.
Our dedicated Customer Service team is best-equipped to assist you with any issues you have experienced. They will carefully review your complaint and work towards finding a solution. You can reach our Customer Service team in the following ways:
https://www.autoeurope.eu/customerservice/
Please provide our Customer Service team with as much information as possible regarding your complaint, including any relevant voucher details. This will enable them to assist you efficiently and effectively.
Once again, we apologize for the inconvenience and we appreciate your cooperation in allowing us to investigate and address your complaint. Our goal is to ensure your satisfaction and we are committed to resolving this matter for you.
We look forward to hearing from you soon.
Yours sincerely,
Auto Europe team
Vastaus yritykseltä Auto Europe EU
We're glad you found our service easy to use with many car options. Thank you for your positive feedback; we appreciate it! We hope to see you again soon!
Professional and trustful
30. toukokuuta 2025
Vastaus yritykseltä Auto Europe EU
Thank you for your review! We’re so happy you had a great experience with Auto Europe. We look forward to welcoming you back soon!
beware of cowboy rental companies in their portfolio
I have always had good service but they have changed. they are starting to include sub standard rental companies like PriceCarz which give the customers no end of troubles. And when you contact the customer service about a specific issue they gave a standard blah blah, I could have written to them in Swahili and got the same response, at least from one Jesper Lindnert.
30. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Auto Europe EU
Dear Customer,
Thank you for bringing this to our attention. We understand your frustration and want to assure you that your issue is already being handled by our Customer Service team.
Usually, the deposit is released as soon as the car is returned in the correct condition; however, some delays can occur. Since your car was returned on May 20th, 2025, it is possible that the deposit will not be unblocked until the end of the month.
Our team has also requested additional documents from you so that we can open a claim with the supplier on your behalf and work towards a resolution.
We appreciate your patience and understanding during this process.
Best regards,
Auto Europe team
easy and user friendly process
30. toukokuuta 2025
Vastaus yritykseltä Auto Europe EU
We're happy to hear that the process was user-friendly for you. Thanks for your feedback! We hope to see you again soon!
Booking a car through AUTOEUROPE.eu was…
Booking a car through AUTOEUROPE.eu was easy and fast.
The choice of cars is large. Since the car is yet to be received, there are currently no reviews for the car rental company.
28. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Auto Europe EU
We're happy to hear that booking was easy and fast. We appreciate your feedback on the car selection. We hope you have a great experience with the car rental company. Thank you!
Vastaus yritykseltä Auto Europe EU
We're happy to hear that you found our pricing and options clear. Thank you for your feedback!
No discount even when advertised
No discount even when advertised. Auto Europe EU offered a 25% discount on a banner on their website for members (of which I am one) but then nothing materialised during my booking. So I called their offices and they said they could do nothing about it. They offered me a discount of 4 Euros. Basically, this is false advertising. Otherwise I think this is a pretty good and reliable firm.
27. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Auto Europe EU
Dear Martha,
Thank you for contacting Auto Europe. We appreciate your feedback and would like to address your concerns regarding the prices on our website.
At Auto Europe, we strive to provide transparent and competitive pricing to ensure a seamless and satisfactory booking experience for our customers. We understand that price changes can sometimes be frustrating, and we apologize for any confusion or inconvenience caused.
Our pricing is regularly monitored and updated to ensure we offer our clients the best possible rates. However, due to dynamic pricing and the nature of the car rental industry, prices can fluctuate based on several factors, including location, time of booking, rental duration, and supply and demand.
We appreciate you bringing this to our attention. We understand your frustration regarding the advertised discount not being applied during your booking. We're sorry that our team was unable to honour the discount and for the inconvenience this caused. Sometimes it can be a bug on the system and the reservations team has no access to that kind of resolutions. We'll investigate this issue further to ensure accurate advertising in the future. Thanks for your feedback.
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.