Aroma Retail Arvostelua 796

I recently purchased the professional machine and so far everything is good. I want to comment about their support.
When I first setup the machine I skipped a step by mistake and had trouble saving the schedule in the app. I called for support.
This is the only company that I have ever called and had a human answer the call in two rings. Not only did a human answer the phone but they were able to resolve my issue without transferring my call or putting me on hold. That experience right there has made me a customer for life!!!

My experience did not match what was presented.

During the initial sales call, the rep was very fast-paced, spoke over me, and kept me on the phone longer than expected. I needed to get back to work, and he repeatedly reassured me this was a “no hassle 30-day trial.” Based on that, I agreed to proceed.

I requested a return the same day the product was delivered. Over the next two weeks, I followed up multiple times across email, phone, and chat and received no response.

To resolve it, I had to file a BBB complaint, send a formal dispute, and spend 40+ minutes on the phone being transferred between agents and a manager before a return label and cancellation were finally issued.

During that call, the focus was often on retention offers and explaining the product, rather than simply processing the return I had already requested.

The issue was ultimately resolved, but the process was far more time-consuming and complicated than a “no hassle” trial would suggest.

At this point, I would not recommend this company.

The scents are good, the machine is terrible and so very expensive for what you get. It looks like it cost five dollars to make. I can’t get mine to work on any set schedule and it just runs continuously. The app doesn’t work well either. Going to trash it.

The original machine worked great, so I was excited to upgrade to the newer machine with the app technology. I gave away my original machine only to find that the newer machines are CRAP. After they sent me 2 replacements, which also failed to work properly, they tried to blame it on my wifi. The problem was clearly with the machine. It wouldn't keep time or dispense the proper amount of scent; a complete waste of money.

This is my second machine from aroma retail. The first one was problem free. Loved it and it quit working after four seasons. Felt we got our moneys worth.
Enter second machine. Fancy app feature. This hasn’t worked well since we got it. I tried reaching out to the company and got the standard FAQs response. As of now my husband is having to use a drill to remove the back to get the cap that’s stuck in the machine out. The refill bottle has fallen apart. Once I use up this expensive oil I’ll be looking further a new solution. Waste of money and time.

I purchased the Scent 101 machine and a $50 bottle of oil. Within a week the scent machine stopped working. My husband took it off the wall to try to troubleshoot and noticed it had an electrical burning smell and there were small waves of smoke coming out of the back panel. I described the issue to customer service. Not once did they apologize for the experience. I was sent a return label and told “this has never happened before. We will need to inspect the machine before we send a replacement expeditiously.” I shipped the machine back. It’s been 5 days. When I inquired as to why I have to wait for their “inspection” to receive a new machine I was again told it has never happened and they will have to assess the machine before they will send a replacement out. Meanwhile they have my $250 and I have none of the products I paid for. Their customer service is horrible. The fact that they did not even apologize for such a poor experience and potentially hazardous machine malfunction is CRAZY!!! Avoid this company!!

Recently I purchased a new scent machine, living in Australia it’s always more expensive when you take shipping into account, I’ve been a customer for many years and spent quite a lot of money with Aroma retail.

Yesterday the blue bottle that holds the fragrance oil in the machine became unglued, I struggled to remove it from the machine but eventually managed, I took photos of the issue and emailed Aroma Retail.

The response I received was they’d replace the bottle to a US address, I replied and said I’m in Australia and there response was I’d have to pay for the bottle to be sent and order it through the online store, I naturally complained and told them they’d just lost a very good customer they’d had for several years.

Absolutely Love Aroma Retail! I recommend to everyone. I have several minis that I keep in vehicles and one in my bedroom along with the biggest machine the offer to vent throughout my house. I’m obsessed with Black Orchid scent and Empire. I’ve always been able to call the company directly with any questions such as changing the scent for my monthly subscriptions. I will also put them above Aroma360 because I’m able to control my machine through the app and customer service has always been helpful.

I got the three pack, Spectrum, Astronus 10 and Oud Oberon and on first application they all smelled a bit "chemically" for want of a better word and also very similar. I will edit this review in the next 12 hours if things change for the better. Thanks.

Great while it worked. Bottle lid is stuck in machine, emailed customer service for advice. No response. Now I have oil with no diffuser. Not buying another, will have to figure out a way to diffuse oils that I have left.

They want to wait until the cows come home to mail my stuff to me. This is 2024. We get stuff the same day from Amazon. Get your stuff together

Ordered $50 dollars worth this no oil it’s been 3 months now in still no refund

I purchased this in good faith in March 2024. I removed and could not reinsert the bottle back in. The black cap got stuck. One has to line up the bottle with the line on the white machine and bottle. It would not go in completely. I tried to pull bottle out and the ring detached from the bottle bottom, rendering the entire machine useless. What a waste of money and extremely poor engineering. I do not recommend anyone buy this. The oil are great, the machines is not.

A relative gave me his Aroma Scent Machine 101 because he didn't wish to frequently spend money on more scent oils for it every time it ran out. I absolutely LOVE the smell of their Cedar Seduction and spent the $200 on a 27oz bottle. Sadly, you could barely smell it while set to 30 secs every minute unless you were right in front of it. I used up the 27 oz bottle in 30 days. $200 is a lot of money every month trying to disperse a wonderful scent into just one average sized room. Well, I ended up purchasing another scent machine 101 and have it going on the other side of the room. Now my wife laughs at me and keeps asking if they are on even when you can clearly hear them kicking on every 30 secs as they are not quite. As much as I love this scent it just doesn't disperse the smell beyond 6 feet from each of the machines in the same room. You'd think with these machines going off as frequently as I have them set to that the whole house would have a great smell of cedar seduction but no guest has ever mentioned smelling anything. I would love nothing more to have this scent cast out in my home but I can't see it being possible. Maybe other scents would work better but based on using 2 machines in one room going off 30 seconds every minute from dawn to dusk you'd think I'd overwhelm the room with the scent of cedar seduction but nobody can notice I'm even using the machines.

Disappointing experience. Bought a compact travel diffuser, but encountered issues with three units - one malfunctioned, another leaked oil, and the third just stopped working. However, they offered credit to upgrade to a larger model. Yet, the app for the new unit doesn't function properly. The manager was initially helpful and friendly, but when I mentioned the internal programmers might be at fault, her demeanor shifted. While I appreciate supporting a small business, if you seek hassle-free purchases, consider exploring other retailers for similar products.

We bought the smaller in house machine in March. About 2 weeks after having it it wouldn’t consistently come on. We brought it back the store and they told us how to do a reset and that we didn’t need to use the app at all. Brought it home plugged it in and it worked for a few days. We had to reset it everyday. We brought it back in last Friday and they told us that they would have their technicians test it and get back to us on Monday. One of the girls called Monday and said I hear you’re have trouble with the time. Yes the time was not accurate but that doesn’t even matter because it still never ran. They called back today to tell me it’s working.
I picked it up plugged it in after work and it lasted 15 mins then stopped. We restarted it and the same thing- 15 mins.
On the second visit to the store we asked if we could get a replacement. They said no they don’t do that unless the techs find a malfunction. The machine is a piece of junk. Don’t waste your money. They’ll tell you it’s working and send you on your way. I wish I never wasted money on this.

Eine halbe Stunde zu spät

I found this company when I went to check out aroma360 who is doing heavy advertising but has horrible reviews here and across other platforms. So far my experience has been good, except for after less than two days my app says my oil level is 44%. At my current settings the company says this oil should last 4-6 weeks. If it doesn't last at least a month I'll be returning the machine. The oil is far to expensive to only last a couple weeks. I have a feeling the app is horribly inaccurate in estimating the amount of oil left.

Bought the aroma machine and lasted under 6 months. Fragrances are nice but the machine is junk.

I have my professional machine for almost 3 years. I have called customer service a number of time to ask questions when something went wrong. Working with customer service was great. They were very helpful, at some point they did not know what was wrong. They replaced my unit within a week. I would recommend them to anyone who wants to scent their home.