Stopped working after 6.5 months and the warranty is for 6 months so I was told I could use a 30% discount to buy another. During the time I used it the performance was marginal often shutting down an... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
It does as advertised however the sample scents for me are not the greatest and although it states you can use other oils it does bot mention which will work best with the product. I should not have t... Näytä lisää
Yritys on vastannut
I'll start with my only complaint I really wanted a Graphite gold color but they kept sending me silver. I finally reached out and settled for black. They never have it in stock. However any question... Näytä lisää
Yritys on vastannut
After less than 1 year of usage, the motor broke, like most of the customers. I should have listen to the online feedbacks. Customer service is generated by IA and completely useless. A complete wast... Näytä lisää
Yritys on vastannut
2,5
Välttävä
1 t. arvostelua
On vastannut 98 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 48 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Muut katsoivat myös näitä
It feels like a scam
It feels like a scam. I paid for the difusser 2 over 2 months ago. I keep logging in to see the updates on when it will be delivered, but they keep pushing the date back by a month. BEWARE do not order
6. maaliskuuta 2026
Oma-aloitteinen arvostelu
Stopped working after 6.5 months and…
Stopped working after 6.5 months and the warranty is for 6 months so I was told I could use a 30% discount to buy another. During the time I used it the performance was marginal often shutting down and had to unplug it to get it running again. Hard to cancel the subscription as well. Horrible experience
14. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Scentiment
Hi Charles,
I am incredibly sorry to hear about the experience you’ve had. I completely understand your frustration about the Out Of Warranty unit and cancelling your subscription.
We’d like to review your order details and help clarify the status of the order and any next steps.
Please send us a message with the email or order information used at checkout so we can look into this further and have a member of our Customer Experience Team reach out to you directly via phone or email with a full resolution.
Warmly,
Customer Experience Team
I had a mixed experience… but at least…
I had a mixed experience… but at least they have customer service. I bought two units and while they worked manually, I could not get them to hook up to the app. I worked with customer service back-and-forth via email trying the different things they recommended. After nothing worked, they let me send them back under warranty. After a number of weeks, I got a reply that the claim was not accepted. At that point, I thought utoh a scam they have the units and my money, but that was not the case. They right away issued two brand new units to me and while I still cannot get them to connect to the app, they did let me know that they are reworking that app with a new company and hope to have it functioning better in the near future. They refunded my money and asked me to hold onto the units while they work on this app. Now I can compare that to my experience I had with Aroma 360 and confidently give Scentiment 4 stars. I only removed one star because it does take a few days to communicate back-and-forth each time. Aroma 360 gets no stars. I left a review on them here as well if you’re interested, but there’s plenty of bad ones on them.
15. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Scentiment
Hi Lee,
I am incredibly sorry to hear about the experience you’ve had regarding our response times and the ongoing frustration with the app connectivity. We sincerely appreciate your patience and the fact that you’ve given us a 4-star rating despite these hurdles—it means a lot to our team to know that our efforts to make things right have been noticed.
We’d like to review your order details and help clarify the status of the order and any next steps.
Please send us a message with the email or order information used at checkout so we can look into this further and have a member of our Customer Experience Team reach out to you directly via phone or email with a full resolution.
Warmly,
Customer experience Team
Surprised and disappointed
It does as advertised however the sample scents for me are not the greatest and although it states you can use other oils it does bot mention which will work best with the product. I should not have to continuously purchase scents from the company.
10. maaliskuuta 2026
Vastaus yritykseltä Scentiment
Hi Daphne,
I am incredibly sorry to hear about the experience you’ve had regarding our scent selection. While I’m glad to hear the device is performing as advertised, it’s clear the initial samples did not meet your expectations, and I would love the chance to help you find a fragrance you truly enjoy.
We currently offer over 100 different scents in our collection, ranging from fresh and floral to deep and woody. If you could share your preferred notes or specific ingredients—such as citrus, vanilla, sandalwood, or clean linen—I would be happy to provide a personalized recommendation that better suits your taste.
Please let me know your scent preferences, and I’ll help you find a fragrance that makes your investment worthwhile!
Best regards,
SCENTIMENT Experience Team
I did not order anything
I did not order anything, please cancel all orders and future orders
13. huhtikuuta 2026
Vastaus yritykseltä Scentiment
Hi Larry,
Thank you for reaching Out. After reviewing your account, it shows that the auto-subscription option was selected during checkout when you ordered the Ocean Breeze. This option provides a 10% discount and automatically schedules a new order every 30 days (or the interval you chose). Because this option was selected at checkout, the subscription was automatically created on your account.
I want to respect your request immediately:
Cancellation Processed: I have personally cancelled your subscription and any pending orders as of today. You will receive a separate automated confirmation email shortly for your records.
No Further Charges: You will not be billed for any future shipments.
While I have taken care of the cancellation here to stop any further orders, let me know if there is anything else I can help you with.
Best regards,
Customer Experience Team
Support is slow
Support is slow. Diffuser motor stopped working. I've been through all the troubleshooting steps. And the motor just does not run. I've only had the thing for 2 months. One would think, that the amount of money they charge for these things, you could at least get some quick support. All products are advertised as top of the line. Support is definitely not top of the line though
11. huhtikuuta 2026
Vastaus yritykseltä Scentiment
Hello Richie,
I am incredibly sorry to hear about the experience you’ve had. Please accept my sincere apologies for any inconvenience caused and for the delay in our response.
We appreciate you following the Troubleshooting Guides to address the issue with your product.
After reviewing your case, we’re happy to confirm that your product is covered under warranty. To proceed, if you may please check your email, our Customer Experience Team has reached out to you and provided the guidelines and Return Label access to process your Warranty Replacement.
Once we see movement on the tracking of your return item, we will provide an immediate replacement. With that, we kindly ask you to send us a message once you have dropped off the package so we can proceed with the replacement right away.
Please reply to our team's email at your earliest convenience so we can make this right.
Best regards,
Customer Experience Team
Doesn't work with app still no it does not work with app yet idk why need to fix that issue.
Doesn't work with app still , that sucks my water diffusers work better than this expensive device and some scents burning my eyes too strong smells nice some scents but that the issues im having to be honest..
13. huhtikuuta 2026
Vastaus yritykseltä Scentiment
Hi Garain,
I am incredibly sorry to hear about the experience you’ve had. I completely understand your frustration—when you invest in a premium device, you expect it to outperform standard diffusers, and it is clear we have missed the mark for you so far.
I want to make sure you are supported immediately:
Existing Support Outreach: Our Customer Experience Team has already reached out to you via email just now to provide direct assistance. Please check your inbox (and your spam folder) for their message so we can continue the troubleshooting process.
App Connectivity: I hear you regarding the app. Our developers are currently working on a fix for these connection issues to ensure the smart features work as intended.
Scent Intensity: Regarding the scents affecting your eyes, we recommend adjusting the diffusion frequency settings once the app is connected, or moving the unit to a more ventilated area, as our oils are highly concentrated. If the same issue persists kindly let our Customer Experience Team know and they will provide further assistance.
We want to ensure this device lives up to its reputation for you.
Please reply to our team's email at your earliest convenience so we can make this right.
Best regards,
Customer Experience Team
Diffuser motor broke within 1 year
After less than 1 year of usage, the motor broke, like most of the customers. I should have listen to the online feedbacks.
Customer service is generated by IA and completely useless. A complete waste of time to exchange with them.
7. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Scentiment
Hi Franck,
Please accept my sincerest apologies. That is not the experience we want for you.
We’d like to review your order details and help clarify the status of the order and any next steps.
Please send us a message with the email or order information used at checkout so we can look into this further and have a member of our Customer Experience Team reach out to you directly via phone or email with a full resolution.
Warmly,
Customer Experience Team
I really wanted to love this brand…
I really wanted to love this brand because the scents are genuinely amazing, but unfortunately, the quality and overall experience have been extremely disappointing.
I’ve gone through three different diffusers, all of which became faulty within just a few months. Even the HVAC diffusers, which are not cheap failed back to back. The devices start making loud, abnormal noises, almost like the motor is going bad, and stop functioning properly.
Although they offered troubleshooting steps, these were things I had already tried, and there was no real resolution offered since the products were out of warranty.
On top of that, one of my largest oil orders arrived damaged in transit, which added to the frustration.
For the price point, I expected much better reliability and support. While the scents are great, the repeated issues and lack of support make it hard to justify purchasing from this company again.
26. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Scentiment
HI Clara,
I genuinely appreciate your honesty, and I want to acknowledge the deep frustration you’ve described. It is heartbreaking to hear that you love our scents but have been let down by the reliability of our hardware and your support experience.
We’d like to review your order details and help clarify the status of the order and any next steps.
Please send us a message with the email or order information used at checkout so we can look into this further and have a member of our Customer Experience Team reach out to you directly via phone or email with a full resolution.
Warmly,
Customer Experience Team
Horrible!
I ordered a diffuser and 5 bottles of oil on March 1st and received it March 5th. I couldn't even use it because the scents were horrible. They smell nothing like what the names suggest. One actually made us very sick. So when I let them know they offered a 35 dollar credit so I could try some other scents. I thought that was great. I went on the site and they had a great sale so I picked out 4 scents then went to use the 35 dollar credit and couldn't use it on a sale. So for 35 dollars I got 1 scent. I decided to give them a chance and ordered others at the same time paying more money. This was March 25th. I was told 3-5 business days I would get my tracking number. Here it is 8 business days and not even shipped. I called Friday and was told they would expedite it and I would get it today or tomorrow. But it still hasn't even shipped so that's a lie! I decided to just use the oil I got to try it out and out blows through a bottle in a week on low setting. At the price they charge for oil this is not worth it! I will be trying a different company. If you have extra money to give away then yes order from here. I'd rather drive down the freeway and throw it out the window. Also I left comments on their Facebook and they just immediately delete them so they can keep fooling people.
29. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Scentiment
Hi Carla,
Please accept my sincerest apologies. I recognize how frustrating the delays and conflicting information regarding your shipment have been. This is not the experience we want for you.
To resolve this immediately, I have taken the following actions:
Priority Shipping: I’ve instructed our warehouse to prioritize your order for immediate release. You will receive tracking as soon as it is scanned.
Token of Appreciation: I have added a complimentary bottle of oil to your shipment as a thank-you for your patience.
Once your order arrives, I’d be happy to help you adjust your diffuser settings to ensure your oil lasts much longer without losing its scent.
Customer Experience Team will reach out to you directly via phone or email for further assistance.
Warmly,
Customer Experience Team
Do not buy from this company
Do not buy from this company. The first diffuser I bought lasted 3 months. I bought a second and it never worked. It wouldn’t charge, and wouldn’t turn on. I cannot use it. I’ve tried reaching out to the company multiple times. They send me you tube videos on trouble shooting even though I’ve explained that it doesn’t charge or turn on. They have garbage products and refuse to stand behind their product. They never refunded me my 130.00 not did they send me a working diffuser. There are many more reputable companies.
6. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Scentiment
Hi Alyse,
I am truly sorry for the experience you’ve had with your diffusers and for the frustration our previous support interactions have caused. Reading your feedback, it is clear we missed the mark, and I want to be direct: we take full responsibility for the defective units you received.
We’d like to review your order details and help processing your replacement.
Please send us a message with the email or order information used at checkout so we can look into this further and have a member of our Customer Experience Team reach out to you directly via phone or email with a full resolution.
Warmly,
Customer Experience Team
this thing is total garbage. Save your money PLEASE
This thing is total garbage... won't connect to wifi at all and support just tells me 'oh well, just use bluetooth'. I paid for for this expensive unit because it works with wifi. Over and hour of the phone with terrible support and they won't do anything at all. Using the supplied remote it works for a few hours then shuts off (not on battery, its plugged in). When it does work its super loud, to the point you hear it across the room. I have fans that make less noise. This isn't to mention how it just burns through the oil in no time. Avoid this piece of junk like the plague because if they ever do ship it to you after months of waiting, it is a total let down for something that costs over $100. I wished I never wasted money on this thing but I guess when you hand 100's of units out for free on social media those pinheads aren't going to give an honest review. Should have known.
5. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Scentiment
Hi,
I am genuinely sorry to hear about the frustrating experience you’ve had with both your device and our support team. This is absolutely not the level of quality or service we strive for.
We’d like to review your order details and help clarify the status of the order and any next steps.
Please send us a message with the email or order information used at checkout so we can look into this further and have a member of our Customer Experience Team reach out to you directly via phone or email with a full resolution.
Warmly,
Customer Experience Team
Excellent customer service
I bought the big diffuser and it came with the charging cord. I got to charge it 1 time after I used it and when I unplugged it the charging cord came apart. Not sure if it was bad to start with but I emailed Sentiment customer service, and they sent me a new on! Not many company’s would do that without making you pay! I would highly recommend their products and customer service is excellent! Thank you Sentiment!
30. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Scentiment
Hi Brenda,
We’re truly delighted to hear this, thank you for taking the time to share your experience.
At Sentiment, we believe every detail matters, and it’s always our pleasure to make things right and ensure you enjoy your product to the fullest. Your kind words about our team and service mean so much to us.
Thank you for choosing Sentiment, we’re grateful to have you with
us.
Warm regards,
Customer Experience Team
Bought (2) of the Minis - useless
Bought (2) of the Minis, they worked great and my house smelt fantastic. Then on day 2 I didn’t smell anything so I checked on them. They were on, so I turned them off, and put them back to high — nothing. Indicator lights are on but nothing happens.
I cleaned the straw, reinserted the scent bottle, and power cycled both devices. Nothing.
After spending $200 on these pieces of junk, I’m returning them.
DO NOT RECOMMEND.
SUPPORT IS ALSO USELESS, I had to put a chargeback onto my CC to get my money back.
31. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Scentiment
Hi Dan,
We’re really sorry this happened, that’s not the experience we want for you. It sounds like you tried all the right steps, and we understand your frustration.
We’d still love a chance to make this right. If you’re open to it, please reach out with your order details and we’ll take care of you.
Warm regards,
Customer Experience Team
Sad liars,morally bankrupt I'd say
So,after some bad reviews they contacted me,told me they have 2 new units available AND pre tested for me,all I had to do was wait for return labels they would send me,send them back,they would look at units and then send me my new ones..that was 2 months ago and STILL no labels!! Listen scentiment,if you're going to lie at least have the decency to not try and get me to buy MORE stuff on a daily basis,without resolving the first bad experience! What a joke of a company!do NOT buy from them,they have ZERO scruples apparently! Sad ass company in my opinion..shame on your business practices.
9. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Scentiment
HI David,
Please accept my sincerest apologies for the experience you’ve had . I am truly sorry to hear that you had to go through that long process is completely understand why you feel frustrated, we know that this has been a waste of your time and expectations.
We’d like to review your order details and help clarify the status of the order and any next steps.
Please send us a message with the email or order information used at checkout so we can look into this further and have a member of our Customer Experience Team reach out to you directly via phone or email with a full resolution.
Warmly,
SCENTIMENT
I recently wrote a review about the…
I recently wrote a review about the delay in customer service and cancellation of an order that had not been processed. It took 8 days to get my money back, I was asked if I would mind online credit, I was given 2 account numbers that weren’t mine which I believe delays the process. I disputed the process with my credit union and believe that’s how I was helped to expedite the credit since they had to call them as well. Scentiments online chat states immediately they can cancel but customer service will state 3-5 days - please read the policy, conflicting. Just my experience.
23. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Scentiment
HI Nancy,
Please accept my most sincere apologies for the experience you’ve described. I have read your feedback thoroughly, and I want to be very direct it is certainly not the standard we strive to maintain at.
We’d like to review your order details and help clarify the status of the order and any next steps.
Please send us a message with the email or order information used at checkout so we can look into this further and have a member of our Customer Experience Team reach out to you directly via phone or email with a full resolution.
Warmly,
SCENTIMENT
The machines are cheap!
The machines are cheap!! First 2 didn't work they sent out 2 more 1 of those do not work. You have to leave them plugged in the battery life is horrible. I think this was a waste. I had high hopes but not worth it
30. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Scentiment
Hi Alexcia,
Please accept my sincerest apologies for the experience you’ve had with our devices. I am truly sorry to hear that after receiving two replacements, you are still facing a 50% failure rate. That is incredibly frustrating, and I completely understand why you feel this has been a waste of your time and expectations.
We’d like to review your order details and help clarify the status of the order and any next steps.
Please send us a message with the email or order information used at checkout so we can look into this further and have a member of our Customer Experience Team reach out to you directly via phone or email with a full resolution.
Warmly,
SCENTIMENT
Scammers!!!🛑🛑🛑🛑🛑
Scammers!!!🛑🛑🛑🛑🛑
They charge for free returns but will still decline your returns. Worst company ever.
The don’t even have a contact number. Stay away from them .
Fake products !!!!!
27. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Scentiment
Hi Afia,
I’m truly sorry to hear about your experience and understand how upsetting this must be.
We sincerely apologize for any confusion regarding our return process and for the frustration caused. This is not the level of service we aim to provide, and we take your concerns about returns and product quality very seriously.
We’d like to review your order details and help clarify the status of the order and any next steps.
Please send us a message with the email or order information used at checkout so we can look into this further and have a member of our Customer Experience Team reach out to you directly via phone or email with a full resolution.
Warmly,
SCENTIMENT
I have ordered 2 items the first was…
I have ordered 2 items the first was a defuser it took awhile it came and I like it the second was the whole house pro and the order was made march 12 and still dont have a tracking # dont even know if it's shipped yet and customer service is a joke and I have spent alot of money here and know nothing ready to cancel it all
12. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Scentiment
Hi Loretta,
Thank you for reaching out, and I sincerely apologize for the frustration and delay you’ve experienced with your recent order.
We’d like to review your order details and help clarify the status of the order and any next steps.
Please send us a message with the email or order information used at checkout so we can look into this further and have a member of our Customer Experience Team reach out to you directly via phone or email with a full resolution.
Warmly,
SCENTIMENT
Awful, terrible service. Countless incorrect orders and unacceptable return/refund policies. AVOID! AVOID! AVOID!
Scentiment is absolutely the worst company I have ever done business with. 100%. My orders are genuinely, LITERALLY never correct, and now the devices I spent hundreds of dollars on do not work.
I first found out about them on TikTok around the holidays. They had some incredible deals and discounts on their oils, but I could not afford their diffusers at the time. After an order or two, I noticed some issues with my orders; some wouldn’t ship out at all until I contacted them, or the ones that would seemed to have bottle sizing (always smaller, never larger) or scent order discrepancies, but they would usually help me get them corrected. Then, I ordered a fragrance called South Beach. I fell IN LOVE with this scent. To this day, they have not made a better scent. On Black Friday, I ordered a 200 ml or 120 ml bottle of it, and waited and waited and waited, and towards the end of January, I finally messaged them asking what the issue with the order was, and they informed me that they sold out of the scent and the company had decided not to restock it. They never updated me with that information, as my order just kept showing “processing” or “pending”. They would not allow me to cancel my order, only asking what I wanted in place of it. They sent me some random scent that I ended up hating, but I was tired of fighting. Then, I recently placed an order for over $100 worth of their new “Destinations” line of 10 ml sample bottle packs. Out of the 12 bottles I ordered, only ONE BOTTLE was correct. Seriously. One. They said I could keep the incorrect bottles and take a $50 gift card. I said no. I argued and escalated and argued and escalated, and they ended up finally offering me a $90 gift card (which is less than what I spent, and that I still haven’t used). I ALSO SPENT $300 on their Diffuser Pro 2 devices. Then, I found out they no longer sell their 200 ml sizes, which is the specific bottle size the Diffuser Pro 2 requires. I had to beg and escalate JUST TO BUY FOUR EMPTY 200 ML BOTTLES FROM THEM! FOR THEIR OWN DIFFUSERS! They THEN forced a new app on us (2.0), and now I have to reconnect my diffuser every time I open the app. There’s nothing they can do to help. I’m just over them. DO NOT DO BUSINESS WITH THEM!!! Consider yourself warned. I’ve easily spent hundreds if not THOUSANDS of dollars with them, and they DO NOT CARE. ESPECIALLY when you chat into their support team, and they take AN AVERAGE of 2-3 business days to respond back to every message. If I could post screenshots on this review, I would!
30. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Scentiment
Hi Ryan,
Hi Ryan,
Thank you for taking the time to share your detailed feedback. I am truly sorry for the experience you’ve had with us. I completely understand how frustrating and disappointing this has been, especially after multiple incorrect orders, delays, and issues with your devices and app experience.
We’d like to review your order details and help clarify the status of the order and any next steps.
Please send us a message with the email or order information used at checkout so we can look into this further and have a member of our Customer Experience Team reach out to you directly via phone or email with a full resolution.
Warmly,
SCENTIMENT
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Yritykset voivat pyytää arvosteluja automaattisten kutsujen kautta. Varmennetuksi merkityt arvostelut kertovat aidoista kokemuksista.
Lue lisää muunlaisista arvosteluista.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.