ARAG UK Arvostelua 

I spoke with Elvira with regards to a difficult employment matter and she was very patient, knowledgeable, professional
and helpful throughout. I gathered very useful information to help me make better informed decisions about my situation. Im very grateful for the time she spared talking to me.

Evren was fantastic, and patiently explained all the legal processes and advice. He even listened to me rant a little about my situation. He empathised well and provided correct and factual advice. Thanks Evren.

We’ve had a shocking experience with ARAG’s legal support service under our all-expenses insurance policy. Despite the matter being both time-sensitive and serious - involving a Tribunal and a civil case brought by a disgruntled ex-employee - we waited 10 full days for any kind of legal response. TWICE!!!

Not even a basic acknowledgement in the interim. No updates. Just silence.

In situations like this, response time matters. The delay wasn’t just frustrating - it risked compromising our legal position. This is, without a doubt, the worst legal service I’ve encountered, and it completely undermines the value of the policy.

If only I could give 0 stars.
If you're a business expecting timely, competent legal support in high-stakes scenarios - think twice.

This company offers such a valuable service giving us the legal advice we needed & peace of mind knowing exactly where we stand legally & how to proceed further.
The gentleman we spoke to has been amazing with the advice he has given, explaining things very thoroughly, answering all our questions & providing us with links to assist us further. It is wonderful to know we can contact him/the company for any further advice/clarity in the future. We cannot rate him & this company highly enough.

Legal adviser Muhammad confirmed our legal rights under the Consumer rights Act 2015 and gave us clear instructions of how we needed to proceed with additional information to reinforce our dispute

Contacted Arag Law in relation to a dispute with a water company. The advice received were clear and easy to follow.

Avoid at All Costs – Absolutely Useless for UK Customers

If I could give zero stars, I would. This insurance company, based in Germany, clearly has no interest whatsoever in serving UK customers. Their customer service is practically non-existent. They operate on a five-day reply cycle — but not in a helpful way. They ask one question, wait five days to reply, then send another question, and the cycle continues endlessly. It's like pulling teeth to get a single issue resolved.

Their complaint procedure is a joke. You may as well be shouting into a void. It’s clear they are completely unprepared and uninterested in handling UK business. I came to them via Simply Business, and if Simply Business continues to partner with this company, they seriously risk losing all their UK clients.

No urgency. No professionalism. Zero customer service skills. It's honestly insulting to call this a service.

Save yourself the frustration. Look elsewhere.

Evren Özer was very detailed and clear with his advice. He rang me within an hour of me calling which was very reassuring so I know exactly how to proceed and the implications of decisions etc. Thank you very much Evren I really appreciate your call and was very impressed with your service. Best wishes.

Very good. Mohammed Haris was very helpful

A prompt, pleasant and professional company with attention to detail and service. A pleasure to deal with. Would highly recommend!

Clear and helpful advice and prompt response

ARAG Legal Insurance (DAS LEI) will pass your claim to Arag Law ( DAS Law). So they will do their best to refuse your claim and to tell you that you do not have a reasonable prospect of winning the case. How can the Law company make an independent decision if it is a subsidiary of the Legal Expenses Insurance company. Do not waste you money on their legal insurance as they will not help you!

The helpline was clear and thorough. The advisor was patient and understanding.

Very helpful and knowledgeable. Thank you.

Took insurance out for rent arrears and they used every excuse under the sun not to pay.Go to a reputable company that has legally trained people as advisors.Spent most of the time complaining as they didn't respond in a timely fashion and then when thry do don't deal with things properly.Switching all insurance to reputable company

Kind an attentive to my concern feel assured thanknyou

I’ve never known a company like this one .. shocking customer service. I submitted a claim over 2 weeks ago due to tenant not paying rent and I’ve no idea if this company plans to help me or not! In the meantime, I’m just sitting waiting whilst my tenant is in my house rent free. I’ve tried to call and although the people are friendly, they are useless. Saying my handler will be in touch if I’m covered - I paid for the insurance policy, why would I not be covered?? To add insult to injury when I rang this week, I asked what support they could offer while I wait for this fictitious handler and apparently she could offer me counselling!! Counselling for what, their appalling customer service. People aren’t calling you for fun, they are in desperate situations and to treat customers as though they are criminals is just plain wrong. I’ve posted on *X*, I’ve tried calling and still no help! Please what more can I do?

Very thorough and detailed explanations, covering each topic fully ensuring the client is given the information they need whilst taking time to answer additional questions. With care and patience, clients are put at ease allowing their fears and anxieties to settle leaving them with a sense of clam and belief that their claim is being handled well.

Fantastic support, highly responsive to your initial request and needs. Their staff are friendly, empathetic and highly knowledgeable in guiding you through any legal dispute situation, I highly recommend them. Thank you.

Spoke with Evren, who was understanding, patient and emphatic. Friendly approach on the phone, yet professional. Explained my options and situation in a clear manner for someone who doesn’t understand the laws and regulations, Evren broke everything down to give me a greater understanding. Excellent customer service and advise! Thank you ☺️