ARAG Law Arvostelua 473

Very calm and helpful first call from this company. Followed quickly by email Claim Form which was easy to complete except for the section requiring detailed information on the Contract and correspondence. I tried but failed to download this from my laptop - probably because I am 81 and not wholly proficient with IT technology.

Do not call you back, had a claim ongoing 9 weeks with nothing progressing asking for same documents multiple times I called 7 times in one week to be told someone would contact me back. I was promised calls from my solicitor, supervisors and other members of staff which I never received the level of service is beyond disappointing. This company shouldn’t be handling any sort of data or claims.

I highly recommend Lucy Reed at ARAG Law Limited for their exceptional service.
They were professional, thorough, and kept me informed at every stage during my case, making what could have been a stressful experience very straightforward. Lucy handled my matter with great efficiency and was always available to answer my questions, delivering a high-quality service at a reasonable pace,
Sincerest thanks, Mr Rayner

Slow, bureaucratic, and ineffective. Ended up going elsewhere. I’ve been asked to provide the same information multiple times, often weeks apart, with no clear progress. Their stated 2-week SLA between communications is always taken in full. What should be straightforward ends up dragging on for months. Very nice on the phone when put through by their switchboard but their internal processes are a shambles. "I'll get this accelerated" rings hollow when it's been months and no recall about my case.

They are just very late in providing assessments and constantly miss the deadlines they themselves set.

Kept informed with regular updates and someone always got back to our queries and questions in a timely fashion.

Very helpful company.

I cannot recommend ARAG Law highly enough for their handling of my civil case. From the very beginning, their team was incredibly professional, helpful, and informative, ensuring that I felt supported throughout the entire legal journey.

I would like to mention my legal representative, Briony Pay, in particular. Her expertise and dedication were instrumental in the successful outcome of my case. Every part of the process was made remarkably easy and was well explained by Briony, whose clear communication took the stress out of a complex situation. I would not hesitate to use ARAG again and highly recommend their services to anyone in need of legal assistance.

The whole process took far to long with the trainee solicitor not replying to my emails for some times over a week.

From the first point of contact Charley Ball was very efficient and helpful. I believe her assistance was instrumental in achieving a timely repossession

Harley Irwin was excellent in providing sound legal advice in a timely manner. He provided deadlines which were met plus wrote a concise report of his findings with suggested next steps.

From the very start of this process Reece Pisano has been excellent and nothing but supportive in what has been a very challenging time for me personally and professionally.

We had an Employment Tribunal case raised against us from an ex employee and the guidance by the team at ARAG was top notch. They new the claimant was trying his luck, but remained professional and supportive throughout.

The claim got struck out, and this was down to Reece's hard work and support.

I have received an excellent service from ARAGLAW, trainee solicitor and counsel for the court hearing. I have been supported very well, a very professional service that has taken away a lot of my stress with the whole process, resulting in a successful outcome. Thank you ARAGLAW.

I was given very clear information, explained carefully to me when needed. I always got a swift reply and responses to my questions and emails.

Undoubtedly, one of the wort experiences i have ever dealt with was being introduced / involved with ARAG.
They denied information was ever received, they were not willing to entertain any of the 13 emails i sent them for review.
There were periods of up to 6 weeks without a reply.
I am now with the Ombudsmen to bring a claim against Arag for professional negligence.

Luke McKellar handled my case professionally and efficiently. I am very pleased with the ARAG Laws' help.

Heather Downes has been a true force throughout our claim. Keeping me in touch and strategising for the path she laid out.Very helpful and much appreciated

A great team, very helpful and approachable, keeping us abreast of proceedings throughout the process.

Professional, accurate, timely and nice people. Guided me through a complex area to a successful result.