I am a zooplus customer for years, the quality of the articles, particularly the dog food is high BUT Over the last 2 years the delivery service is absolutely abysmal. I don't know why it says deli... Näytä lisää
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Easy to order online. All items needed were in stock. Provides excellent value for food and cat litter. However, delivery not as good as with previous company. No date or time of delivery is given and... Näytä lisää
My first order didn't arrive so contacted Zooplus and was told it had been delivered and to check around the house and with neighbour's, did all that and found nothing. They then told me the pac... Näytä lisää
Yritys on vastannut
Each time I place an order, the package has taken weeks to arrive, with no explanation, apology, or alert. I am now waiting nearly 7 weeks for my latest order, and definitely will not be ordering agai... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
zooplus - your pet shop with pet supplies and pet products for cats and dogs in UK. Dog supplies, cat supplies, dog food, cat food, dog chews, cat toys, bird cage, cage, aquarium, aquatics.
Yhteystiedot
Irlanti
- zooplus.ie
2,3
Välttävä
878 arvostelua
On vastannut 99 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Loyal customer for over 10 years
Loyal customer for over 10 years, delivery times now days are really bad.
Using GLS now and not DPD.
8 days before I got my order.
10. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä zooplus.ie
Hi Graham,
Thank you for sharing your feedback and for being a loyal customer for over 10 years — that means a lot to us. I’m really sorry to hear that your recent experience with delivery took eight days, which is far from the standard you should expect.
While I couldn’t locate your details in our system from the information provided here, I’d love the chance to look into this further and see what went wrong.
Could you please contact our Customer Care team directly with your order number? This will help us investigate and work on improving the delivery process for you and other long-standing customers.
Thank you again for bringing this to our attention — your feedback is invaluable, and I hope we can restore your confidence in our service.
Very poor delivery experience GLS
I was very disappointed with my zooplus delivery from GLS which arrived on 7th November. The packaging was broken open and the contents were left exposed to the elements, there was a tear in the cat litter bag which contained clumping cat litter if it had rained the contents would have been destroyed. There is a porch at my front door where the package could have left only a matter of feet from where it was carelessly left. I am wary about doing another zooplus order if this is how it will be treated. Never had any issues with DPD deliverys
7. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä zooplus.ie
Hi Anne,
Thank you for sharing your experience, and I’m really sorry to hear about the condition in which your order was delivered. That’s certainly not the standard we aim for, and I completely understand your concern — especially when the packaging was left exposed and the cat litter bag torn.
I’ve checked and found your details in our system, but I can see you haven’t contacted us yet - our support team is the best and only way for us to assist you with anything that may jeopardise your experience with us.
As we are not able to assist you publicly here on Trustpilot, we will communicate with you via our official channels.
Your feedback is invaluable, and I truly hope we can restore your confidence in ordering with us.
dog food
We have been purchasing dog food from zooplus for 4 years now and we are very happy with the service.
20. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä zooplus.ie
Marguerite, four years with us is brilliant—thank you for the trust and loyalty. Your kind words help others feel confident to order, too. So sorry for our belated acknowledgement here.
Delivery is far too slow
Great selection of products and good value. However the reason they don't get a higher rating is the delivery service. It is far too slow and appears to be actually getting worse. My most recent order was placed on the 10th of Nov and it is now the 16th and there is no sign of it. This has been an ongoing problem, especially since they changed their courier service. I have been a customer since 2010 so have seen the decline of service over recent times. Too unreliable to depend on now. Very disappointing.
16. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä zooplus.ie
Hi Dympna,
Thank you very much for taking the time to share your feedback with us, and please accept our sincerest apologies for acknowledging it this late.
I am truly sorry to hear about the inconvenience you have experienced with your recent order and the delays you reported – that is absolutely not the experience we want for our customers.
We completely understand how frustrating this must be, especially as you have been a loyal customer since 2010.
I believe I have found your details in our system and can see that you have already contacted our support team which is great and I very much appreciate that - it's the only way for us to provide you with our assistance promptly and efficiently.
Thank you again for bringing this to our attention – we appreciate your patience while we incessantly work on improving our service to you.
Awful won't be ordering again I am…
Awful won't be ordering again I am waiting weeks for my order.
24. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä zooplus.ie
Hi Fiona,
Thank you very much for taking the time to share your feedback with us, and please accept our sincerest apologies for acknowledging it this late.
I am truly sorry to hear about the inconvenience you have experienced with your recent order and the delay you reported – that is absolutely not the experience we want for our customers.
As I believe I have found your details in our system, and since we are not able to assist you publicly on this platform for privacy and security reasons, we will reach out to you via our official channels to follow up on this matter and ensure we rectify things for you.
Thank you again for bringing this to our attention – we appreciate your patience and look forward to resolving this for you.
Their chosen courier GLS are a nightmare outfit
Zoo Plus have unfortunately changed who delivers their items. Absolutely horrible experience of trying to deal with their chosen courier GLS.
10. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä zooplus.ie
Hi Rósa,
Thank you very much for taking the time to share your feedback with us, and please accept our apologies for acknowledging it this late.
I am truly sorry to hear about the inconvenience you have experienced with your recent delivery and the frustration caused by our courier partner GLS – that is absolutely not the experience we want for our customers.
As I believe I have found your details in our system, and since we are not able to assist you publicly on this platform for privacy and security reasons, we will reach out to you via our official channels to follow up on this matter and ensure we rectify things for you.
Thank you again for bringing this to our attention – we appreciate your patience and look forward to resolving this for you.
Zooplus is Top Class I just love shopping on line with…
I just love shopping on line with Zooplus
I have 2 cats , Mallow and Lily
Lily is 11 and our vet recommended Hills Science Plan Oral Care dry food which I was originally buying at pet stores . I find the 7k bag heavy to lift as I have hand nerve issues so ordering from Zooplus has been so much easier for me and also approx €10 cheaper at special offer times .( Make sure to check
In for special offers. )
Mallow is 6 and is a discerning connoisseur of tasty options ! She is a rescue so slightly spoiled ! She loves the Gournet Gold range and the variety available at Zooplus far exceeds the limited choices in the supermarkets where pet supplies appear to have a very small few shelves allocated to pet supplies.
Revelations mouse are a firm favourite with both cats and unfortunately are either in short supply or sold out in supermarkets but always available in both the beef & chicken flavours with Zooplus along with their favourite Dreamies treats which are great value at approx only €5 sometimes for the mega 180gr pack which lasts a little longer
Added to food choices , I can avail of the other cat merchandise like scratchers , littir, beds & bowls - the range is endless !
Ordering is simple and your address details are kept on line which speeds up the re-ordering process
Delivery is fast - usually 3-4 days and the drivers are obliging and will leave the parcel at a designated alternative location if you specify your preference if you are not going to be at home on the delivery day
Delivery schedules are notified on your app so you know exactly when to tell your pets to get ready !!
All in all an excellent customer experience.
26. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä zooplus.ie
Warm thanks, Anne—and gentle head scritches to Mallow and Lily. We’re thrilled home delivery and the offers help; we truly appreciate you telling others about your experience. So sorry for our belated acknowledgement here.
Orders always arrive on time
Orders always arrive on time, always as described and at a great price, would highly recommend.
3. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä zooplus.ie
Spot on, Phonsie—on time deliveries and good prices are exactly what we aim for. Thanks for the vote of confidence and for recommending us. So sorry for our belated acknowledgement here.
Unbelievable
Their shipping partner is so abysmally bad. This is the third day I’ve gotten an email saying my parcel is out for delivery but hasn’t shown up after I’ve stayed home all day for it. I don’t know if my order is ever going to come but I definitely won’t be ordering from here again.
6. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä zooplus.ie
Hi Ash,
Thank you very much for taking the time to share your feedback with us, and please accept our apologies for acknowledging it this late.
I am truly sorry to hear about the inconvenience you have experienced with your recent delivery attempts – we completely understand how frustrating it must be to wait at home for several days without receiving your parcel.
I was not able to retrieve your details in our system using the information provided here, and as we cannot assist you publicly on Trustpilot for privacy and security reasons, could I kindly ask you to follow up on any communication you might have had with our support team, mentioning your Trustpilot review so that we can correctly prioritise your query and investigate further?
Alternatively, you can raise a new query here: https://www.zooplus.ie/contact_form/.
Thank you again for bringing this to our attention – we appreciate your patience and hope to rectify things for you.
same day dispatch
everything was dispatched same day as order and arrived very quickly. while the box was full and heavy it arrived in perfect condition, unlike some previous vendors i have used, where the boxes arrived broke, bags of food burst. would recommend now that prices are coming back to align with competitors.
29. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä zooplus.ie
Ray— delighted everything was dispatched quickly and arrived in great nick. We’re grateful for your business and for sharing that with the community. So sorry for our belated acknowledgement here.
Was a bit confused about delivery…
Was a bit confused about delivery times. Presumed it is an Irish site ( I live in Ireland). Communication with the shop was excellent! Delivery took 5 working days . Which is good.
4. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä zooplus.ie
Thanks, Iva. We’re pleased the communication helped and that the five working day delivery worked out—really appreciate you letting others know. So sorry for our belated acknowledgement here.
Great prices and delivery
Ordered 3 items for my dog. All arrived well packed within 5 working days to Ireland. Good quality and prices. Will use again.
3. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä zooplus.ie
Hello S , many thanks for the kind words about packing, quality and delivery to Ireland. Your review helps others shop with confidence. So sorry for our belated acknowledgement here.
Better prices for my four dogs food and…
Better prices for my four dogs food and choice. Some brand are very good and not as expensive as the ones available in ROI. Delivered to my doorstep and save me hassle of carrying 12 kg bags from the shop to the car etc. I’m shopping for my dogs food here for last 3 years and they always deliver perfect packed and I recommend zoo plus to couple of my friends who are also very satisfied.
3. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä zooplus.ie
Huge thanks, Monika— three years with us and recommendations to friends mean the world. We’re glad doorstep delivery and prices help with your four dogs’ food. So sorry for our belated acknowledgement here.
Easy to order online but delivery challenges
Easy to order online. All items needed were in stock. Provides excellent value for food and cat litter. However, delivery not as good as with previous company. No date or time of delivery is given and tracking app not useful. Boxes often damaged. Box sizes changed which is fine but then additional costs added. So more expensive to order same products than previously.
13. lokakuuta 2025
Oma-aloitteinen arvostelu
Great choice of products at a…
Great choice of products at a reasonable price. My cat can only eat gourmet a la carte and zooplus is the only place that sells this and greenwood's insect kibble.
28. lokakuuta 2025
Oma-aloitteinen arvostelu
Zooplus was my trusted supplier for years- now they can no longer be trusted
Zooplus has been my trusted supplier for my 6 cats in the past, for several years in fact since 2020.
Since changing the courier (and reading other reviews appears other changes have taken place too) the deliveries have become slow and very unreliable and customerservice has gone down the drain. It is unfortunate that none of the Irish online petshops have as good a selection or good prices. There are some products I can only get at Zooplus. If that wasn't the case, I would ditch them 100 %, faster than you can spell cat.
Service is brutal, customer service agents don't know their own products or rules, deliveries unbelievably slow and nobody seems to ever know where your parcel is , nor care about the stress they are causing the customer.
Lately complained about yet another delivery that 8 days after ordering had not even been handed to the courier. Was given a 10 euro voucher as an apology. When I tried to use the voucher code to get my compensation in the next order they added the delivery fee on the order (normally free) effectively nullifying the discount given. And for anyone who says plan your orders...I use the repeat orders with preplanned delivery dates and stuff still arrives several days late!
Looking actively for alternative.
Oh and Zooplus. Please don't send me your standard response quoting your delivery terms. We are customers. You are running a business. We are unhappy. Do the math.
To add to the Zooplus response below my review is not about an individual recent order, it is about the same experience for dozen or more orders over several months.
15. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä zooplus.ie
Hi Mrs Holmes,
Thank you so much for getting back to us, and please accept my apologies for coming across unprofessionally with my previous feedback.
My attempt was to try and address that specific instance you mentioned about the order still not processed after 8 days and the voucher that did not meet your expectations.
That would have also given us the opportunity to gather more information from you about your experience of the past months which would be super helpful for us to work on improvements.
Thank you.
Hi Mrs Holmes,
Thank you very much for taking the time to share your detailed feedback with us, and please accept our apologies for acknowledging it this late.
I am truly sorry to hear about the inconvenience you have experienced with your recent orders, the delays, and the issues with the voucher.
Your comments, particularly what you have reported about the service received upon contacting us, are very important to us, and we appreciate you bringing them to our attention.
I was not able to retrieve your details in our system using the information provided here, and as we cannot assist you publicly on Trustpilot for privacy and security reasons, could I kindly ask you to follow up on any communication you might have had with our support team, mentioning your Trustpilot review so that we can correctly prioritise your query and investigate further?
Alternatively, you can raise a new query here: https://www.zooplus.ie/contact_form/.
Thank you again for sharing your experience – we appreciate your patience and hope to rectify things for you.
Very happy with service
13. lokakuuta 2025
Oma-aloitteinen arvostelu
Woeful delivery. Great products.
The product is great and good value for money but the delivery service was atrocious. I expected delivery within 7 days of order. It was in the Irish depot for 3 days before delivery.
16. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä zooplus.ie
Hi Anna,
Thank you very much for taking the time to share your feedback with us - I'm glad to hear our products meet your expectations, thank you.
Sorry to hear about the delivery. Our lead times for deliveries to Ireland are outlined here https://support.zooplus.ie/en/support/solutions/articles/76000046414-when-will-my-parcel-be-dispatched- - if you have not done so already, please, do contact our support team, mentioning your review on Trustpilot to ensure the correct priority, and we will be more than happy to investigate what might have happened that caused that delay.
Unfortunately we cannot assist you here for security and privacy reasons.
Thank you.
Excellent service.
I have used Zooplus.ie for years and have always been very happy with them. Excellent service, value for money, choice in pet foods and supplies, and most of all, so convenient. We couldn't recommend Zooplus.ie enough.
19. lokakuuta 2025
Oma-aloitteinen arvostelu
Truly awful service delivery.
Truly awful service delivery.
Your order will not reach you in the time they estimate, not by a long shot, so beware if you are considering using ZooPlus to order food for your pet, it is fraudulent shipping times. They use GLS but for some reason they don't update any tracking info, so your parcel tracking info just sits there saying they are awaiting further info on the shipment from the sender, weeks have passed now without an update and when you have the temerity to query ZooPlus or demand a new shipment is sent, you get the same template response email from 'Amy' telling you to be patient and wait a few more days......wtf Amy?! This is food for my little furry best friends and considering you pretend to care about animals as a company, your disregard for customer service is shocking.
17. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä zooplus.ie
Hi Jason,
Thank you very much for sharing your feedback — we truly appreciate it, and I’m very sorry that your delivery experience with your zooplus orders has not met your expectations.
We do our best to ensure that the delivery timescales mentioned on our page https://support.zooplus.ie/en/support/solutions/articles/76000046414-when-will-my-parcel-be-dispatched- are met, and this is typically the case for the vast majority of orders dispatched to Ireland.
Unfortunately, we cannot control external factors such as adverse weather conditions or other events that may negatively impact delivery timescales. Whenever a delay occurs, we always recommend contacting our support team as the first — and only — point of contact to receive the necessary assistance and resolution.
I understand you’ve already done so, and I’m sorry if the response you received did not meet your expectations. Please do follow up, referencing your review here so that we can prioritise it appropriately. Alternatively, if you could kindly share your order ID here, we’ll be able to locate your details in our system and communicate with you via our official channels (we’re unable to assist via Trustpilot).
Thank you very much for your patience.
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