zooplus.ie Arvostelua 877

Vastaus yritykseltä zooplus.ie

13. toukok. 2026

Hi Pete,

I’m really sorry to read about the experience you had with your first order. I completely understand how frustrating and confusing it must have been to receive mixed messages about the status of your delivery, only to then be told there was a further delay. That’s certainly not the smooth service we aim to provide.

As I could not locate your details in our system, I can’t look into the specifics here. That said, I do appreciate you updating your review and confirming that you cancelled the order and received a full refund. While I’m glad the refund was processed correctly, I’m genuinely sorry that it came to this and that we let you down along the way.

Your feedback is important and it would be great if you could kindly follow up on that existing communication mentioning your review here so that we can have a second analysis of what you have experienced and do our best to regain your trust.

Team zooplus

Vastaus yritykseltä zooplus.ie

13. toukok. 2026

Thanks for sharing your experience, Brona.

I’m really pleased to hear you’re happy with the quality of the dog food and appreciate you taking the time to say so.

I’m sorry the delivery speed felt disappointing, though. For Ireland, orders are actually shipped from our EU warehouses rather than the UK, and delivery times can vary depending on stock availability and the carrier.

You can find a clear overview of how dispatch works here: https://support.zooplus.ie/en/support/solutions/articles/76000046414-when-will-my-parcel-be-dispatched-.

I understand how important timely deliveries are, especially when it comes to pet food, and your feedback is truly valued.

Team zooplus

Vastaus yritykseltä zooplus.ie

13. toukok. 2026

Hi Linda,

I’m really sorry to read this – I can completely understand why you’re frustrated, especially after already experiencing issues with a previous order.

I’m also sorry that this order followed on from what you describe as a “last fiasco”.
As I found your details in our system and we cannot discuss individual cases publicly here, we will communicate with you via our official channels and provide you with feedback on what might have happened.

Thank you for taking the time to leave your feedback – it’s important, and it does get passed on internally.

Team zooplus

Vastaus yritykseltä zooplus.ie

13. toukok. 2026

Thanks for sharing such balanced feedback, Colette.

I’m really pleased to read your kind words about our products and customer service — that level of trust truly means a lot.

At the same time, I’m sorry that the delivery experience has been letting you down.

I completely understand how frustrating it is when parcels arrive late or outside the indicated timeframe, especially when everything else meets expectations.

For Ireland, orders are dispatched from our EU warehouses rather than the UK, and delivery times can vary depending on stock availability and the carrier’s local performance. If it helps, we explain how dispatch and delivery timeframes work here: https://support.zooplus.ie/en/support/solutions/articles/76000046414-when-will-my-parcel-be-dispatched-.

Your feedback is genuinely appreciated and helps keep a strong focus on improving this part of the service.

Thank you again for your continued support and for taking the time to share your experience so openly.

Team zooplus

Vastaus yritykseltä zooplus.ie

6. toukok. 2026

Hi Susan,

I’m really sorry to read about your experience. Our delivery times are outlined here - https://support.zooplus.ie/en/support/solutions/articles/76000046414-when-will-my-parcel-be-dispatched- - but what you are reporting is something that requires investigation.

Unfortunately, I couldn’t locate your account details based on the information shown here. For privacy and security reasons, I’m not able to look into individual orders publicly on Trustpilot.

If you could please get in touch with our customer care team via https://www.zooplus.ie/contact_form/, or follow up on any existing communication and reference your Trustpilot review, I’d really like our team to review what’s happened and see how we can assist you further.

Thank you for taking the time to share your feedback — it’s important to us, and I’m genuinely sorry for the disappointment caused.

Team zooplus

Vastaus yritykseltä zooplus.ie

6. toukok. 2026

Hi Zsuzsanna,

I’m really sorry to read how disappointing your recent experiences have been, especially after being a loyal zooplus customer for three years. I completely understand how frustrating that must have been.

Unfortunately, I can’t locate your details in our system based on the information shared here. Because of privacy reasons, I’m unable to look into this further publicly, and it would be great if you could, please get in touch with us directly via the contact form on the zooplus.ie website, or follow up on any existing communication with us, and mention your review so that we can prioritise your query correctly.

Thank you for taking the time to leave this feedback – we look forward to making things right for you.

Team zooplus

Vastaus yritykseltä zooplus.ie

6. toukok. 2026

Hi Umberto,

I’m really sorry to read about the frustration caused by the delivery time — I completely understand how disappointing it is to be left waiting, especially when it’s food for your dog.

I can see your details in our system, and, for security and privacy reasons, we will communicate with you via our official channels and do our best to make things right for you.

Thank you for your patience so far, and I hope we can get this clarified for you as soon as possible.

Team zooplus

Vastaus yritykseltä zooplus.ie

6. toukok. 2026

Hi G,

Thank you for taking the time to share your feedback, and I’m really sorry to read how disappointing the delivery experience has been for you. It’s especially frustrating when you’ve been a loyal zooplus customer for years and have always valued the quality of our products, only to see that confidence undermined by ongoing delays.

I completely understand why waiting around two weeks for deliveries, despite the stated 3–6 working days, would test anyone’s patience. This clearly isn’t the experience you should expect from us, and I’m sorry that the situation has led you to feel you have no choice but to stop ordering.

Unfortunately, I wasn’t able to locate your customer details in our system based on the information shared here. As Trustpilot is a public platform, I’m unable to look into individual cases directly for privacy reasons.

It would be great if we had that chance and review, in details, what’s been happening with your deliveries – please, if you could very kindly get in touch with our customer care team via the zooplus.ie contact form, or follow up on any existing communication, and mention your Trustpilot review, so the team can investigate this properly.

Your feedback about the delivery times is extremely important, and I’m genuinely sorry that we’ve let you down on this occasion.

Team zooplus

Vastaus yritykseltä zooplus.ie

6. toukok. 2026

Hi Danguole,

I’m really sorry to read how frustrating this delivery experience has been, especially after waiting so long for your order. I completely understand how confusing it must be to receive another “delivery accepted” message two weeks after placing the order.

I’ve been able to locate your details in our system, and, as we cannot go into details here on this public platform, we will communicate with you via our official channels.

Thank you for taking the time to share your feedback — it’s important for us, and I hope we can put this right for you as quickly as possible.

Team zooplus

Vastaus yritykseltä zooplus.ie

29. huhtik. 2026

Hi Olwyn,

I’m really sorry to read about this experience. While I’m glad the delivery arrived quickly, I completely understand the delivery experience has caused you concern – especially given what happened with a previous order.

I can’t locate your details from the information shared here, so I’m unable to look into this specific delivery publicly.

I’d really encourage you to contact our Customer Care team directly via the zooplus website, mentioning this review. That way, we can make sure the issue is properly logged and addressed. For privacy reasons, I can’t do that part here on Trustpilot.

Thank you for taking the time to share your experience, even though it’s a disappointing one.

Team zooplus

Vastaus yritykseltä zooplus.ie

28. huhtik. 2026

Hello Lilia,

Thank you for taking the time to share your experience with us. I’m really glad to hear everything else met your expectations, and I do appreciate you pointing out the delivery time.

Feedback like yours helps us focus on where we can do better, and I hope your next order reaches you more quickly.

Team zooplus

Vastaus yritykseltä zooplus.ie

28. huhtik. 2026

It’s wonderful to read comments like yours, Eliene.

I truly appreciate your trust in zooplus and your kind words about our customer service. Knowing that our support makes a real difference when you need help is exactly what motivates us every day.

Thank you for choosing us for your pet’s food and for spreading the word.

Team zooplus

Vastaus yritykseltä zooplus.ie

22. huhtik. 2026

Lovely to read this — thank you for sharing your experience.

I’m really glad you’re happy with the service, and I appreciate you pointing out the importance of allowing a bit of extra time for delivery. It’s helpful feedback and sets the right expectations for other pet parents too.

Thanks again for choosing us.

Team zooplus

Vastaus yritykseltä zooplus.ie

22. huhtik. 2026

Hi Clara,

Hearing from a customer who’s been with us for over five years truly means a lot.

I’m delighted that the quality, pricing and range — especially the offers and trial packs — have kept you coming back, and that delivery has been working well for you too.

Thank you for your continued trust and for recommending us to others.

Team zooplus

Vastaus yritykseltä zooplus.ie

22. huhtik. 2026

Hi Ellen,

I’m really sorry to read about this experience – I completely understand how frustrating it is to place and pay for an order, then be left without updates for days. That’s certainly not the level of reliability I’d want you to associate with zooplus.

I’ve been able to locate your details in our system, and, as we cannot assist you publicly here for security and privacy reasons, we will communicate with you via our official channels.
Thank you for taking the time to share your feedback – even when it’s negative, it helps us understand where we need to improve.

Team zooplus

Vastaus yritykseltä zooplus.ie

22. huhtik. 2026

Hi Amy,

thank you very much for taking the time to share your feedback with us and sorry to hear your order has not been received.

I have located your details in our system, and, since we cannot assist you publicly here for security and privacy reasons, we will communicate with you via our official channels.

Thank you.

Team zooplus

Vastaus yritykseltä zooplus.ie

22. huhtik. 2026

Hi Robert,

Thank you for taking the time to share your thoughts — I’m sorry to read how disappointed you feel with your recent experience on zooplus.ie.

I understand your frustration around pricing and promotions We understand how frustrating this can be and want to assure you that we don’t take these decisions lightly: due to rising suppliers and logistics costs, some price adjustments across our assortment have unfortunately been unavoidable.

That said, we’re also reviewing our pricing regularly to ensure it remains fair and accurate.

We remain committed to offering value through benefits like free shipping on orders over certain amounts, regular discount codes, and our zooplus Club program.

I’m also sorry to hear your concerns about product reviews. I want to reassure you that reviews are moderated, not removed arbitrarily, and only those that don’t meet our guidelines may be declined. That said, I appreciate how this can look confusing from a customer’s point of view.

Regarding delivery times, I completely understand how disappointing delays can be, especially when expectations aren’t met. The good news is that we are constantly working on that to improve our service to you.

Unfortunately, I haven’t been able to locate your details in our system, so I can’t look into your specific case from here. If you’d like us to review this in more detail, please reach out to our customer service team directly via your zooplus account or the contact options on our website, mention your review as reference, and we will be happy to help.

Thank you again for your honest feedback.

Team zooplus

Vastaus yritykseltä zooplus.ie

22. huhtik. 2026

Hi Art,

Thanks for taking the time to share this — I’m really sorry to hear how frustrating this felt.

I understand why it’s disappointing to expect a saving from a discount code and then notice the total doesn’t look better compared to a previous order. I want to reassure you that our promotions are always applied exactly as advertised.

Unfortunately, I can’t locate your details from this review alone, so I’m unable to check the specific products or pricing you’re referring to. Our Customer Care team is the only option we have to assist you and will be happy to take a closer look and explain how the prices and discount were calculated for your order.

Reaching out to them directly will allow this to be reviewed properly and privately.

I appreciate you raising this, as transparency around pricing really matters to us.

Team zooplus

Vastaus yritykseltä zooplus.ie

22. huhtik. 2026

Hi Nina,

I’m really sorry to read about your repeated delivery issues and the stress this has caused you, especially when it resulted in running out of dog food and having to spend extra money. That’s understandably frustrating, and it’s not the kind of experience I want customers ordering from zooplus.ie to have.

I appreciate you taking the time to explain what’s been happening with GLS in Dublin. While factors like weather or local disruptions can sometimes impact deliveries, what you’ve described is clearly not acceptable.

As I was able to locate your details in our system, and since we cannot assist you publicly here for security and privacy reasons, we will communicate with you via our official channels.

Thank you again for speaking up – I’m genuinely sorry for the inconvenience this has caused you.

Team zooplus