I am a zooplus customer for years, the quality of the articles, particularly the dog food is high BUT Over the last 2 years the delivery service is absolutely abysmal. I don't know why it says deli... Näytä lisää
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Easy to order online. All items needed were in stock. Provides excellent value for food and cat litter. However, delivery not as good as with previous company. No date or time of delivery is given and... Näytä lisää
My first order didn't arrive so contacted Zooplus and was told it had been delivered and to check around the house and with neighbour's, did all that and found nothing. They then told me the pac... Näytä lisää
Yritys on vastannut
Each time I place an order, the package has taken weeks to arrive, with no explanation, apology, or alert. I am now waiting nearly 7 weeks for my latest order, and definitely will not be ordering agai... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
zooplus - your pet shop with pet supplies and pet products for cats and dogs in UK. Dog supplies, cat supplies, dog food, cat food, dog chews, cat toys, bird cage, cage, aquarium, aquatics.
Yhteystiedot
Irlanti
- zooplus.ie
2,3
Välttävä
878 arvostelua
On vastannut 99 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
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💥 WARNING: SYSTEMIC FAILURE & CUSTOMER SERVICE COLLAPSE
Zooplus has changed for the absolute worst since 2020. Do NOT order essentials.
I have been a Zooplus customer since 2020. My experience, like the company itself, has dramatically changed, for the worse. The switch from reliable DPD delivery to cut-rate carriers Evri and GLS has caused a total systemic failure that renders this company unusable for essential pet supplies.
The Facts of the Decline:
* Crippling Delays: Deliveries that once took 2-3 days now routinely take 6+ days, and often significantly longer. This is not an inconvenience; it is a critical failure when dealing with time-sensitive supplies like specialized pet food and litter.
* Damaged Goods: My order placed in late September (€276) arrived opened and completely wrecked. I accepted the loss then, but the quality control is non-existent.
* Financial Hostage: I am currently owed approx. €190 for two separate orders placed on 30/11/25 and 09/12/25. Both are severely late or missing, forcing me to buy emergency supplies elsewhere at short notice. My bank account is lighter, but my cats have no food.
* Customer Service Fraud: When contacted, support provides nothing but automated, canned responses designed solely to "buy time" and delay resolution. They are indifferent to the fact that their failure leaves customers without food for their pets. There is zero care, zero accountability, and zero effort to genuinely resolve the issue.
Conclusion and Warning:
Zooplus has prioritized "going cheap" on logistics over fulfilling their basic contract—getting the goods to the customer in a timely manner. They are no longer a reliable source for critical pet supplies. If you need your items within a reasonable timeframe, or if you ever expect effective customer support, do NOT place an order. They will take your money and leave you in the lurch.
I strongly advise prospective customers to seek out a retailer that uses reliable couriers and respects their commitment to timely delivery.
Customer ID: 29120118
30. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä zooplus.ie
Hi Amalia,
Thank you so much for sharing that information with us - our customer care team will be in touch with you as soon as possible.
Thanks again.
Hi Amalia,
Thank you ever so much for taking the time to share your thorough feedback with us and let me express my deepest apologies for the inconvenience you have experienced.
What surprises me the most is what you are reporting about the service received upon contacting our customer care team - some of our initial replies are generated by an AI system, designed to offer quick answers to common queries and save you time. I wonder if this may have contributed to the impression that your concerns weren’t being properly addressed. If the automated response doesn’t resolve your issue, replying to it will escalate your case to a human advisor who can assist you directly — and we’re always happy to help.
In any case, it would be great if you could give us the opportunity to put things right and regain your trust - we are not able to assist you here on this public platform for security and privacy reasons, and I wonder if you could very kindly contact us https://www.zooplus.ie/contact_form/ or follow up on any existing email communication with our support team, mentioning your review so that we can correctly prioritise your query. Alternatively, you can share your customer/order ID here, safe to do so, so that we can retrieve your details in our system, something I have not been able to successfully achieve by using your first name and surname as publicly shown here.
I hope it's an acceptable request and look forward to hearing back from you.
Its still not here
Its still not here. And everytime around 1-2 weeks.
15. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä zooplus.ie
Hi Viktoria,
Thank you very much for taking the time to share your feedback with us, so sorry to hear your delivery is being delayed.
Unfortunately I was not able to find your account in our system using your details as shown here and, as we are not able to assist you publicly on this platform, for security and privacy reasons, may I ask you to very kindly get in touch with our support team or follow up on an existing email communication you might have with us, mentioning your Trustpilot review, so that we can prioritise it correctly.
You can alternatively share your customer/order ID here, which is safe to do, as that too will allow us to retrieve your details in our system.
Thank you very much.
Zooplus failed to deliver my order and…
Zooplus failed to deliver my order and could not or would not tell me where it was. According to their website EVRI are their partners for Northern Ireland yet EVRI emailed me to say they are expecting my parcel soon. I live in Dublin and my parcel should be handled by GSL. Delivery incompetence is not good for business and very stressful for customers. Yet again Zooplus have messed up in what I assume is a drive for more profit, they should go back to DPD.
4. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä zooplus.ie
Hi John,
Thank you for taking the time to share your feedback — I’m really sorry to hear about the confusion and stress caused by your recent order. I completely understand how frustrating it must be, and I appreciate you highlighting the impact this has had.
I’ve checked and found your details in our system, and we will communicate with you via our official channels as we are not able to discuss of individual cases here on this public platform for security and privacy reasons.
Thank you again for bringing this to our attention — I hope we can resolve this promptly and restore your confidence in ordering with us.
Super slow delivery service
Unfortunately, I can't recommend Zooplus if you're ordering in Ireland. The prices and the variety of goods are really great, but the delivery service is super slow, also not user friendly as the tracking numbers are constantly changing and can't be traced properly. I have ordered food for my cat and placed an order on December 1, 2025, now it's December 12, 2025 and I still don't have any updates on the parcel, besides that it was dispatched on December 4 (apparently, they use some Evri that ships it to the Netherlands and then hand it over to GLS to ship to Ireland, which is a long chain and everyone in it has delays on their side).
I used to be a loyal customer, especially, because back when I was ordering in Poland, my parcels from Zooplus arrived within 2 days. I expected delays now, so I ordered pet food in advance, but 2 weeks for a delivery within EU is too much.
I suggest Zooplus to change the delivery service they're cooperating with to have a better customer experience.
upd: it's December 18 - still no parcel :(
12. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä zooplus.ie
Hi Krystyna,
Thank you very much for keeping us up to date with your delivery, I am glad to see that you have been contacted by our customer care team as promised, and we will continue to be in touch with you via our official channels.
Hi Krystyna,
Thank you for taking the time to share such detailed feedback — I’m really sorry to hear about the delays and the difficulties with tracking your order. I also appreciate your point about the complexity of the delivery chain and how that impacts speed and reliability.
I’ve checked and found your details in our system, so we will communicate with you via our official channels as we are not able to provide you with assistance publicly here, for security and privacy reasons.
Thank you again for bringing this to our attention — I hope we can resolve this promptly and restore your confidence in ordering with us.
Irishand zooplus customer for over an decade…
I am based in Ireland and since zooplus moved from DPD to Evri, the service has been frankly appalling. Every order there is an issue, they go missing, don't arrive on time, the wrong order is delivered (someone else's order at times), I waste so much time chasing up these issues.
Also, the prices at zooplus have increased hugely, which given their standards and customer service has dropped massively, is ironic and very annoying.
They've also got rid of their rewards programme which is a real disappointment and means the value they offer is further reduced.
I will be unlikely to use them again in the future, after over a decade of loyal custom I've had enough.
21. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä zooplus.ie
Hi Terry,
Thank you for taking the time to share your thoughts — I’m truly sorry to hear how disappointing your recent experiences have been, especially after being a loyal customer for over a decade.
I’ve checked and found your details in our system, so, as we are not able to assist you publicly on here, we will communicate with you via our official channels.
Thank you again for bringing this to our attention — I hope we can resolve this promptly and restore your confidence in ordering with us.
Long delivery, broken contact form
I have made an order (421636715) on 27.11.25 and still (10.12.25) haven't received my parcels and it's been 13 days already. It took zooplus almost a week to dispatch the order and delivery service haven't updated the info in 7 days as well. The contact form on the website is not working. It is not the service it is used to be.
10. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä zooplus.ie
Hi "customer",
Thank you so much for taking the time to share your feedback with us and I am very sorry for the experience you are having with your last order.
Great that you have shared your order ID here, I very much appreciate that: it will allow us to locate your account and communicate with you via our official channels, as we are not able to assist you publicly here on Trustpilot.
Thank you very much for your patience.
Delivery nightmare
I used to love Zooplus but their delivery service has been awful lately. Made an order on the 28/11, items we’re supposed to be delivered in 3 to 6 days. So far nothing arrived, I contacted customer service and they just gave me a generic reply that there are delays and to wait 1-3 extra days. This was 2 days ago and the tracking hasn’t change yet, the same since the 5/12. I order on the 28/11 because I’m travelling next week and need my order for my cats
28. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä zooplus.ie
Hi Sofia,
Thank you for sharing your experience — I’m really sorry to hear about the delay and the lack of helpful updates, especially as you ordered well in advance because of your upcoming travel plans. I completely understand how stressful this must be when you need the items for your cats.
I’ve checked and found your details in our system, and I thank you very much for taking the initiative of contacting our support team. I’m sorry that the assistance you received didn’t meet your expectations and, as we cannot assist you publicly here for security and privacy reasons, we will communicate with you via our official channels.
Thank you again for bringing this to our attention. I hope we can resolve this promptly and make things right for you and your cats.
'No delivery service available'... ???
I did my absolute best for over a week to give Zooplus.ie my money when shopping for a Dog Crate (Ferplast) at €180. Unfortunately the site kept showing 'No delivery service available'. Emailing Customer support is a waste of time, it will get you nowhere. I can only summise that because GLS are no longer in business, there is no delivery. I find it very poor management that an alternative arrangement has not been made with another company. In the end I had to purchase from another website and went with a Savic crate instead.
9. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä zooplus.ie
Hi Ray,
Thank you for taking the time to share your experience — I’m really sorry to hear how frustrating this has been for you.
I’ve checked and found your details in our system, and I can indeed see you’ve already contacted us, which is great.
As we are not able to provide you with our assistance publicly here on Trustpilot, we will communicate with you via our official channels.
Thank you again for bringing this to our attention — I hope we can make things right and restore your confidence in ordering with us.
Ordered 10 days ago
Ordered 10 days ago, still didn't receive the order, and after checking tracking it says the parcel is not even collected... First and my last time using this website
9. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä zooplus.ie
Hi Justyna,
Thank you for sharing your feedback — I’m really sorry to hear that your order placed 10 days ago still hasn’t arrived and that the tracking shows it hasn’t even been collected. I completely understand how frustrating this must be, especially as this was your first experience with us.
I’ve checked and found your details in our system, and, as we are not able to assist you publicly here on this platform, our customer care team will be in touch with you via our official channels.
In fact, for future reference, might I ask you to always try and get in touch with our support team - https://www.zooplus.ie/contact_form/ - as that is the best, in fact the only, way to allow us to assist you.
Thank you again for bringing this to our attention – we appreciate your patience and look forward to resolving this for you.
Delivery service is horrendous!
I am disgusted at the delivery service that Zooplus use.
This is the 3rd time that I am chasing up my delivery and it is over the 3-6 business days with no information on GLS to tell me it's out for delivery.
Last time it was "out for delivery" for 3 days and also far over its 3-6 business days again.
I continue to be nothing but disappointed with this delivery service and I also know of plenty of others who also feel the same.
Changing back to DPD would be a highly recommended next step as Zooplus will lose good customers over this.
Especially as GLS & Evri will just give a generic response if and when they do reply which doesn't address the issue at all.
9. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä zooplus.ie
Hi Alwyn,
Thank you very much for taking your time to share your feedback with us and so sorry for the outcome of your latest delivery.
I have found your details in our system and I can see your query that you sent to our customer care team - I very much appreciate that, thank you, as that is the best, and only, way for us to assist you.
We will take it from there and communicate with you via our official channels.
Your patience is very much appreciated.
Thank you.
Customer Service
Order number 422453754. In response to your message, several forms have already been submitted, but the replies so far have been vague. We were told that delivery takes 3 to 6 working days after dispatch, but since there is no clear information about how long it can take between placing the order and the actual dispatch, it is very difficult to calculate the real timeframe when making a purchase.
In any case, that delivery window has now passed, and there are still no updates or changes in the tracking information.
I’m extremely disappointed with Zooplus Ireland. My order has been “on its way” for almost 8 days and still hasn’t arrived. The tracking tools don’t work, the phone line doesn’t work, and they don’t respond to emails. At this point, I have absolutely no idea where my order is or if it will ever arrive. Meanwhile, my animals have been left without food because of this complete lack of communication and reliability. This experience has been incredibly frustrating and unacceptable. I expected much better from a company that sells essential products for pets.
1. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä zooplus.ie
Hi Ana,
thank you so much for sharing that information with us, I very much appreciate that.
I can see your details in our system now, and we will communicate with you via our official channels.
Thank you.
Hi Ana,
Thank you for sharing your experience — I’m truly sorry to hear about the delay and the lack of communication regarding your order.
I’ve checked and couldn’t locate your details in our system based on the information provided here, and for privacy reasons, we can’t resolve individual cases on Trustpilot. Could you please contact our customer care team via https://www.zooplus.ie/contact_form/ and reference this review? If you prefer, you can share your order number here so we can investigate and arrange a solution quickly.
Your feedback about the tracking tools and communication gaps is very important, and I can assure you that we are working towards such improvements.
Thank you again for bringing this to our attention — I hope we can resolve this promptly and restore your confidence in ordering with us.
Zero Customer Care
Zero Customer Care. Placed a decent sized order on the 24/11. Received notification from GLS that we would receive delivery on the 3/12. A GLS van drove into our yard, turned around and left and marked my order delivered. I've been in contact with Zooplus.ie numerous times since to find out where my order is and the only thing I'm being told is "we are investigating it".... for nearly six days now ! I've asked for a refund a few times now but no reply. Emailed them lots of times yesterday from early morning but they never replied to any of them. I rang them yesterday evening and asked why nobody replied to any of my emails and their reply was that they were too busy ! They then told me they would send me an email shortly with an up to date feedback on the status of my delivery...... that didn't happen either...... if you want loads of unnecessary drama and hassle place your order with Zooplus.ie.... they wont let you down.
9. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä zooplus.ie
Hi Halpenny Heavy Haulage,
Thank you for sharing such detailed feedback — I’m truly sorry for the stress and inconvenience this situation has caused.
I am particularly surprised on your reporting about the assistance received that has not met your expectations - our customer care team are there to look after all our customers' queries and I'm sorry you had to report a non positive experience there.
Unfortunately, I couldn’t locate your account details from the information available here, and for privacy reasons, we can’t resolve individual cases on Trustpilot. Could you please contact our customer care team via https://www.zooplus.ie/contact_form/, or follow up on any existing email communication you have had with us, and reference your review? If you prefer, you can share your order number here as that too will help us locating your account and communicating with you via our official channels.
Thank you again for bringing this to our attention — I hope we can resolve this quickly and restore your confidence in ordering with us.
Great customer support
Placed a bigger order , including a liter box. It came with a small bit of damage. The customer service replied to my email the same day and arranged a replacement.
20. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä zooplus.ie
Hello Olivia— sorry again about the damaged litter box, and thank you for your kind words about our swift replacement. We’re grateful for your custom and your recommendation. So sorry for our belated acknowledgement here.
GLS delivery lets Zooplus.ie down.
I have already contacted Zooplus re closure of my account .
Order number as requested in Your reply .. 421862989
I have always been happy with the quality of the dog food and other items I’ve purchased from Zooplus.ie. . Unfortunately, I will not be ordering from them again due to their use of GLS for delivery.
GLS has proven to be extremely unreliable. Orders are consistently late, and their tracking information is misleading. They claim delivery attempts were made when in fact no attempt occurred—I waited at home all day, and our CCTV confirms no driver came to the property.
It’s disappointing that such a good retailer is let down by a dishonest and unreliable delivery partner.
5. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä zooplus.ie
Hi Ann,
Thank you very much for sharing that information with us - it has been passed on to our customer care team and we will be in touch as soon as possible via our official communication channels.
Thank you again.
Hi Ann,
Thank you for sharing your experience — I’m truly sorry to hear about the repeated delivery issues. I completely understand how frustrating this must be, especially when you’ve otherwise been happy with the quality of our products.
Your feedback is extremely valuable, and I’ll make sure it’s passed on internally. We want our delivery partners to reflect the same standards we aim to provide, and let me reassure you that we are working on that every day.
Unfortunately, I couldn’t locate your account details from the information available here, and for privacy reasons, we can’t resolve individual cases on Trustpilot. Could you please contact our customer care team via https://www.zooplus.ie/contact_form/ and reference your review? If you prefer, you can share your order number here so we can investigate and address this properly.
Thank you again for bringing this to our attention — I hope we can resolve this quickly and restore your confidence in ordering with us.
Easy to use the App to order & goods…
Easy to use the App to order & goods delivered to your house. Very competitive prices.
24. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä zooplus.ie
Robert, great to hear the app was easy and the prices hit the mark. Thanks for choosing us and for passing that on to fellow pet parents. So sorry for our belated acknowledgement here.
Fantastic company
Fantastic company. Fast delivery. Never any issues delivered to Ireland. Excellent prices and discounts.
2. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä zooplus.ie
A quick thank you, Helen—we’re delighted delivery to Ireland has been fast and that the offers help. Your support (and any shout outs) mean a lot to us. So sorry for our belated acknowledgement here.
Great value for a puppy food
Great value for a puppy food, the only reason for not getting 5 stars is because delivery time took too long.
1. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä zooplus.ie
Sanita— thanks for the lovely note on value for your pup. We appreciate the feedback on delivery time and your continued trust in us. So sorry for our belated acknowledgement here.
I have no issue with zoo plus
I have no issue with zoo plus it’s the company that they are using to deliver GLS… my package did not get delivered even tho GLS said they delivered it. zoo plus in fairness were very apologetic about it and send a redelivery. again today GLS said they deliver the package and again no package. so sorry zoo plus won’t be ordering with you again. Get a better delivery service.
29. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä zooplus.ie
Hi Noreen, thank you for sharing your feedback and I’m really sorry about the failed deliveries. We take this seriously and are following up with the courier to get to the bottom of it. Thank you for the feedback and for giving us the chance to put things right. Also, please accept our apologies for the late acknowledgement here.
Misleading up to 50% off on app…
Ok so black Friday sign comes up when you open the app saying up to 50,% off
Under neath it says 40,%
Very misleading to be honest
Can't find any cat food with either discount
I've finished buying from zooplus
I'm annoyed
28. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä zooplus.ie
Hi Patsy,
Thank you so much for taking the time to share your feedback with us and sorry for the inconvenience experienced.
Unfortunately, I couldn’t locate your account details based on the information provided here. For privacy reasons, we can’t resolve individual cases on Trustpilot, and if I can ask you to very kindly contact our customer care team via https://www.zooplus.ie/contact_form/ and reference your review, we’d be happy to look into this further and assist you. Alternatively, you can share your customer/order ID here, as that is a safe thing to do.
I hope it's an acceptable request and I look forward to restoring your confidence in ordering with us.
Thank you.
We love zoo plus
We love purchasing from Zoo Plus and so do our 3 dogs
26. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä zooplus.ie
Thanks so much—three very lucky dogs! We’re grateful for your continued custom and for recommending us to others. So sorry for our belated acknowledgement here.
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