I ordered by mistake without realising that the product will not do what I need. I did not understand what I was buying and their description was not clear! I asked them to cancel the order immediatel... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
I must admit to having purchased at least three of your devices “just in case”, but not used any to date! I do use six Apple-based devices (2 each of MBPs, iPads, and iPhones! Regrettably, my plan... Näytä lisää
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I've had numerous old DVDs that were recorded 40+ years ago. They are interviews with deceased family members originally on video tape. The old DVD format they were moved to weren't playable on any de... Näytä lisää
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My experience with the zilkee recovery dock is likely not totally unique, but it truly meant the world to me. I had a very old hard drive, think 20+ years, that held nearly 300gb of old pictures from... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Zilkee is a leading provider of hard drive recovery converters, offering cutting-edge technology to help customers recover lost data quickly and easily. With years of experience in the field, Zilkee has developed a reputation for outstanding customer service, reliability, and expertise. At Zilkee, our mission is to provide the best possible data recovery solutions to our customers, empowering them to regain control over their valuable digital assets. We understand the importance of data security and protection, and we are committed to delivering superior products that meet the highest industry standards. Whether you're a professional IT administrator or a casual computer user, Zilkee has the tools you need to safeguard your important data. Our hard drive recovery converters are designed to work seamlessly with a variety of systems and configurations, ensuring that you can recover your files quickly and easily, no matter what. At Zilkee, we pride ourselves on providing exceptional customer support, and we are committed to helping our customers every step of the way. From product installation to troubleshooting and technical support, our experienced and knowledgeable team is here to help you get the most out of your Zilkee products. So if you're looking for a reliable and effective hard drive recovery converter, look no further than Zilkee. With our cutting-edge technology and unparalleled customer service, we are the trusted choice for data recovery solutions.
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Yhdysvallat
- zilkee.com
3,4
Keskitasoinen
1 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 96 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
My device was faulty
My device was faulty, sent it back and still wasn’t given a refund
5. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zilkee
Hi,
Thanks for letting us know! Sounds like our CS team made a mistake. If you got a faulty device you should be getting a new one for free. Could you share your details via Trustpilot, or email me at robert.kirby@zilkee.com? And I'll make sure we take care of you. Thanks!
this is fraudulent advertising
this is fraudulent advertising, the ZILKEE ultra recovery converter is essentially just a connection tool and not any form of recovery device.
I don't why they even bother including that in the title of the product.
I don't recommend this product at all! do your research.
10. tammikuuta 2024
Oma-aloitteinen arvostelu
Zilkee uktra recovery converter did…
Zilkee uktra recovery converter did exactly what I wanted, great support for FreeBSD
15. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zilkee
Thanks Pasar!
I purchased the Zilkee data recovery…
I purchased the Zilkee data recovery kit and it doesn’t work at retrieving data from any of my 3 hard drives. It will light up and make noise for days, but does nothing that it claimed it would do. I don’t recommend this product at all.
8. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zilkee
Dear Brian,
I'm sorry you had this experience! Have you spoken to tech support? Normally we can resolve any compatibility issues.
If not, our policy is to fully refund you.
Please let me know your details so I can look into it for you and see what we can do. Thanks!
Edit - Thanks for providing more info. It looks like you purchased the product back in 2022. The only correspondence we have record of is a question about the OTG cable. So it looks like you never reached out for support on the converter.
We'd love the opportunity to work with you through tech support to get it working for you.
I'll reach out directly. Thanks!
Resolved Quickly
Purchased a pop-up mobile external dvd-rw device for my pc from zilkee. The item was shipped from China and took over 3 weeks to arrive. The device was defective and would not run. Zilkee customer support was not helpful: their response was, "It's plug and play.". After contacting them twice and getting the same response, I asked for authorization to return the item. They make it very hard to return anything and do not cover the cost of return shipping.
After submitting a negative review I was contacted quickly by a zilkee rep who offered to reship a replacement for free. He had the order reshipped within a day. He had it shipped from China via Fedex International service and it arrived in three days. The new DVD RW player works perfectly. Thanks for making it right.
21. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zilkee
Dear Howard,
Thank you for your feedback. I apologize for the poor experience. I pulled the record of the interactions you had with the team. They should have gotten you to tech support and then replaced the item if it was defective. And given the circumstances you should not have paid for shipping. We'll be doing retraining on this topic.
I'll make sure you're fully refunded, and will confirm with you by email. Thank you!
Misleading…don’t be fooled
Thought this would give me back 2 Windows drives,1 Mac drive…followed all directions to the letter,my MacBook Air just kept searching for the drives…everything seemed to be working til it couldn’t find the drives…company said the drives were corrupted,really? ALL of them? Next it was MacBook not compatible with Windows,but it couldn’t even load the iMac drive! Wanted a refund but their only solution was a partial refund and I keep the unit…I am NOT a satisfied customer…….
5. tammikuuta 2024
Oma-aloitteinen arvostelu
totally useless
totally useless! pure scam! tried with 2 old disk (1 SATA and 1 IDE) both not able to read!!!!
12. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zilkee
Hi Eric,
Thank you for reaching out! The recovery converter is compatible with SATA and IDE drives. It's possible the unit you got was defective, or that there are some technical issues we need to resolve with connecting it to the new device.
Have you reached out to support yet to diagnose the issue?
Email: support@zilkee.com
Phone Support 9am - 5pm CST Call: 785-236-8653
If you can take a video of the error you're seeing and email it to us, that would be very helpful.
If needed we're happy to send a replacement or a refund if it doesn't work. But I think it can probably be resolved by tech support. Thanks
What is going on with Zilkee ?
* I need to make clear that I have not purchased or tried this product, so my star rating is meaningless * What struck me is that all the positive reviews read exactly like the Zilkee advert, which looks suspicious to me. The only reviews that looked convincing gave the product a very poor rating. All I would say is that the advert I saw on Facebook definitely gave the impression that the Zilkee would retrieve lost data from a corrupted or broken drive, which it will not.
11. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zilkee
Hi Howard,
May I ask, what is the complaint? Is there an actual issue with the product we can address?
It sounds like you're complaining about Trust Pilot?
The reviews sound like the advert because the advert describes the value of what the product does. That's a good thing...
Take a closer look at those poor reviews which you say are convincing. They are all complaining about the product not doing functions which it specifically says it doesn't do. Like rescue corrupted drives.
And in the cases were a customer got a defective item, they got a new one and/or a refund, as we promised.
Our positive rating is well-earned.
Edit:
Thanks for the clarification. You're correct, it doesn't recover corrupted drive. Thanks you for the feedback about the ad, that is good to know. That's probably driving the wrong kind of traffic to the site. Any chance you have a link to teh ad so I know which one it was?
Cheap,Slow HDD to USB interface
This is a cheap HDD to USB interface that does nothing else than allow you to read the contents of a HDD. It is not a magical data recover tool you will need to buy other software to do that. The speeds are not anything like they claim, it uses USB 2 standards.
Go to Amazon and find something else is a lot cheaper and does the same job
16. joulukuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zilkee
Dear Customer,
I'm sorry you're unhappy. But I'm unclear as to what you're unhappy about... Did the product not work as described? I don't see anything in your review indicating a fault in the product.
Not sure what you mean by a "magical data recover tool." Such a term doesn't appear anywhere in our copy. And software is also not a "magical data recover tool." So again, it's unclear what the gripe is. The product does precisely what it claims to do, and what thousands of happy customers use it for, i.e., it retrieves files from old hard drives on damaged or defunct computers.
Sure, you can find generic versions, without support, explanation, or compatibility, on Amazon. Customers are free to shop there from whatever Chinese companies they please. Not sure why that is grounds for a hateful review, given that you were free to buy there yourself.
We're happy to give you your money back! But we'll need your info as requested. Thank you for your feedback!
Don't waste your money!!
I bought this product to access several harddrives to check the content before disposing of the drives, however the product is useless I am not able to access the drives. Total waste of maney.
13. joulukuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zilkee
Hi, and thanks for the feedback! I'm sorry you had a bad experience. It sounds like you might have gotten a defective device or there may be an issue in the application.
Have you reached out to support?
Email: support@zilkee.com
Phone Support 9am - 5pm CST Call: 785-236-8653
Or, if you provide your email I can have support reach out to you to troubleshoot the issue.
Thank you for being a customer!
This small unit has saved me a lot of…
This small unit has saved me a lot of time and cash taking computer in to get hard drive sorted out. I was just wondering if Zilkee was exaggerating this units capabilities but no it worked as stated quite admirably.
28. marraskuuta 2023
Vastaus yritykseltä Zilkee
Thank you Mike! Glad you got what you needed!
Fácil de comprar
Fácil de comprar. Ha tardado un poco más de la cuenta en llegar pero al fin ha llegado hoy. Todo perfecto. Ahora a probarlo.
29. marraskuuta 2023
Vastaus yritykseltä Zilkee
Gracias!
Order did not arrive (yet?)
9. joulukuuta 2023
Vastaus yritykseltä Zilkee
Dear Dirk, thank you for reaching out!. Sorry about the delay on this. Our EU forwarder has been experiencing some delays the last couple weeks. I have asked for an update on delivery and will be i touch ASAP. Thank you!
Very happy with my purchase
Very happy with my purchase. Fast and dependable service from Zilkee with good quality products!
18. lokakuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zilkee
Thanks Roy!
I hace not recieved muy productos yeti
I hace not recieved muy productos yeti, but I se IT is a serious worlwide company.
Review: I HAVENT RECEIVED MY DELIVERY (TODAY 14 DECEMBER 2023) I RECIVED A CALL -MESSAGE THAT IT MAY BE RETURN TO YOU MY DELIVERY. THEN I AM REALLY WORRY ABOUT. PLEASE GIVE ME MY PACKAGE .
29. marraskuuta 2023
Vastaus yritykseltä Zilkee
Thank you! Let us know what you think once you get it!
Shipping process as slow as molasses in January, or in this case, December!
I placed my order on Nov 24/23 and tracing it through USPS, on Nov 27/23 the shipping label was created but IT IS AWAITING THE ITEM (Swannanoa, NC). You haven't sent out my order yet?? It's Dec 5/23.
25. marraskuuta 2023
Vastaus yritykseltä Zilkee
Dear Colleen,
Thankyou for letting us know! This is definitely way too long of a shipping time! I checked with our fulfillment team and they said:
"for all non-US orders, we ship through GlobalPost. They are a consolidator. So we send all of our non-US packages to them in large containers, they receive it the next day, and induct it into the correct mail streams for each country.
Looking at this now, one of our container packages that we sent to them is experiencing delays.
I contacted USPS about this, and am awaiting to hear back from them.
USPS should recover this package and deliver it to GlobalPost, who will deliver it to the customer. However, we don't know how long this may take as USPS appears to have mislocated the container package."
So I'm having a new package shipped to you right now.
I apologize that you had this issue! If you end up getting both packages, no worries. You can give one to a friend!
Thank you for being a customer!
I was under the impression that this…
UPDATE: 12/4/23 - Zilkee contacted me about my concern and is refunding my payment. This is wonderful as I was not expecting that. They are going to improve the description for people like me that don't read the fine print - THANKS ZILKEE
I was under the impression that this device would recover data from a damaged device but that isn’t the case.
Guess it was wishful thinking on my part. It will be helpful to recover from some old ide drives but wasn’t what I was hoping for.
24. marraskuuta 2023
Vastaus yritykseltä Zilkee
Hi Thomas, thank you for sharing! I'm sorry you had a poor experience. It sounds like we need to do a better job of pointing out what the device can't do. It says it on the product page, but looking at it now, it probably needs to be further up and in bold so people don't miss it, since there's a lot of text on the page.
Unfortunately, for physically damaged drives you normally have to take them in to a specialist. The good news is they can often be recovered.
We'd be happy to get you a refund for your purchase since it didn't do what you were hoping. I'll have the team do that now.
Thanks again!
Does as described
Does as described, high airflow output!
This is what I needed!
29. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zilkee
Thanks Erik!
great to use
easy to use, works excellent, high speed... ;-)
24. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zilkee
Thanks Alfred! Appreciate the shout out!
Product worked as described
Product worked as described. Very easy to use. I was able to restore lost photos
20. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zilkee
Thanks Steve! Glad we could deliver for you!
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