Citation Canada Arvostelua 115

After reviewing Citation Canada and the experiences of many other customers, it is concerning how frequently the same issues appear—particularly around automatic renewal practices and poor customer service. It was eye‑opening to see how many companies report being caught off‑guard by auto‑renew clauses that were unclear or not adequately communicated.
We are a registered charity with very limited funds, and being locked into a contract through a misleading auto‑renew provision has placed an unnecessary financial strain on our organization. The lack of flexibility and meaningful support from customer service has made us feel effectively held hostage to an agreement we did not knowingly consent to renew.
For an organization that works with businesses and non‑profits alike, Citation Canada should hold itself to a higher standard of transparency, ethical contracting, and customer care—especially when dealing with charities that rely on careful stewardship of donor dollars.

Can't pull a current list of whimis training with last dates course taken.

Always hard to find data.

The program I have is doing exactly what I hoped it would do for my reporting. All communication with my account rep has been amazing as well.

Very Good enjoyed using it

Renewal Administrator mislead us about the attributes of the Timetastic program. We only truly found out that the time portal was not useful to us after Citation Canada got our renewal. Renewal Administrator needs to be trained on your products so misleading

We contracted Citation Canada's services. They only provide access to the manager that contracted the services, not the employee that manages HR. Our employee could not even access the services. This is in breach of their own terms and conditions of the contract that states the services can be used by officers and employees of the organization. Upon learning this, we informed them that we were not renewing the services nine months in advance of renewal. They auto renewed the contract and after refusing to pay, they actually had a lawyer (not a collection agency) come after us for a small outstanding balance. If this organization put the same amount of effort into providing the services we contracted for that they did on enforcing a contract they breached they might be successful. This business is destined to fail with their poor practices. Avoid this company, over promise, do not deliver, and then send a lawyer after you.

Teddy was fantastic. He was great at explaining the platform, listening to what we needed and showing us how those things are done, as well as future potential system integrations should we need them. Really respectful follow-ups and quick to respond.

Offers us a consistent product.. As a small NFP less than 100 staff this is cost effective and efficient to have all HR required compliance training in one location. This is administered by a 1-person HR Department! Also know we won't miss upcoming compliance employer requirements - this offers us an excellent resource.

I really wanted HR Downloads to be a helpful resource for my company, but it has been a total disappointment. The quality of their documents is so poor that I’ve had to use AI software and perform heavy manual editing just to make them usable. To make matters even worse, when I finally had my lawyer review the materials, I was told they were completely useless for our needs and we had to start over from scratch anyway. You’re essentially paying for templates that don't hold up under professional legal scrutiny.

On the business side, their practices are predatory. They keep raising their prices year after year, but there is zero improvement in the service or product quality. You just end up paying more for the same subpar templates. They also hide behind a 3-month auto-renewal clause and don't send a single courtesy reminder that your window is closing. They wait until you are technically locked in and then drop a surprise invoice at the new, higher rate.

It feels like their entire business model is built on trapping people in fine print rather than providing actual value. If you’re a business owner, do yourself a favor and look elsewhere. This has been a total waste of time and money.

Admir has been an excellent support for Middlesex County.

Disappointing communication from a company we’ve been loyal to for many years.

horrible! I was told in writing by both the account manager and the billing department that the auto renewal was cancelled but I was still charged and given pathetic excuses.

Our account executive was very on point what we where looking for and brought up a lot about the platform that i was not familiar with.

Absolutely furious. In April 2025 I advised Citation Canada that our company had been sold, and we would no longer require their platform. I asked multiple times to deactivate our account and was told I couldn’t. I left multiple messages, but received no response. Fast forward to today (January 23), I have a $3653.24 charge on my credit card from Citation Canada for continuation of our subscription. No one contacted me to a speak to me about renewing, nor to ask for authorization before charging. This is incredibly shady and at this point, I recommend that businesses stay away from them. I liked them when they were HR Downloads - Citation Canada isn’t the same.

Renewed without my permission 1 month prior to renewal date. Charged my CC without authorization. When asked for a refund, I was denied. Interesting that at the time of sign up, I was not provided the renewal option but when I ask to have a refund due to unauthorized renewal, I was gladly provided the renewal terms-highlighted in yellow-Thank you very much. Terrible customer service. Don't waste a penny and your time on this company. There are others, shop around.

Account manager was absent for more that a year. The service offering, materials and information can be found elsewhere, mostly open source. The product no longer provides the level of value it previously offered. The relationship was damaged beyond repair, however was somewhat repaired following escalation.

Layout is not intuitive. Dashboard does not show all outstanding reviews.
Really frustrating that forms don't auto save. I have had it a couple times where it logged me out of my session and I lost everything I had filled out.

BEWARE — SCAMMER In my opinion, this company operates like a complete scam. I informed them a full month in advance that I did not want to renew after my first year, yet they went ahead and auto-renewed my subscription anyway.
Instead of responding to emails or acting like professionals, they pushed the invoice straight toward collections and used credit-ruining threats to pressure me into paying for something I never agreed to continue.
From my experience, this felt unethical, predatory, and totally customer-hostile. I’ve never dealt with a company so quick to ignore communication but so eager to demand money.
If you value transparency, honesty, and fair dealing—run the other way. In my personal experience, this was nothing but stress, pressure tactics, and a complete waste of time and trust.

My customer service rep is fantastic.

Atlas Health & Safety is limited:
-the default training certificates expire after 2 years when industry practice is 3 years
-documents need the ability to be electronically signed and downloaded
-documents can't be added to new hire bundles
-HR aspects need to be removed from the H&S platform
-The organizational hierarchy needs work- there should be a spot for Teams and Departments, not either or
-Managers should be able to see their staff's outstanding training and should be able to see all their direct reports
-the weblink is extremely long and can't be searched in Google
-Employee profile is weird to navigate. To take safety training there is a link to outstanding training but they can't take the training from that link, they have to click on the training tab on the side of the page
-tests can only be re-taken twice and then they have to retake the training. This significantly slows down the new hire orientation process