I ordered by mistake without realising that the product will not do what I need. I did not understand what I was buying and their description was not clear! I asked them to cancel the order immediatel... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I must admit to having purchased at least three of your devices “just in case”, but not used any to date! I do use six Apple-based devices (2 each of MBPs, iPads, and iPhones! Regrettably, my plan... Näytä lisää
Yritys on vastannut
I've had numerous old DVDs that were recorded 40+ years ago. They are interviews with deceased family members originally on video tape. The old DVD format they were moved to weren't playable on any de... Näytä lisää
Yritys on vastannut
My experience with the zilkee recovery dock is likely not totally unique, but it truly meant the world to me. I had a very old hard drive, think 20+ years, that held nearly 300gb of old pictures from... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Zilkee is a leading provider of hard drive recovery converters, offering cutting-edge technology to help customers recover lost data quickly and easily. With years of experience in the field, Zilkee has developed a reputation for outstanding customer service, reliability, and expertise. At Zilkee, our mission is to provide the best possible data recovery solutions to our customers, empowering them to regain control over their valuable digital assets. We understand the importance of data security and protection, and we are committed to delivering superior products that meet the highest industry standards. Whether you're a professional IT administrator or a casual computer user, Zilkee has the tools you need to safeguard your important data. Our hard drive recovery converters are designed to work seamlessly with a variety of systems and configurations, ensuring that you can recover your files quickly and easily, no matter what. At Zilkee, we pride ourselves on providing exceptional customer support, and we are committed to helping our customers every step of the way. From product installation to troubleshooting and technical support, our experienced and knowledgeable team is here to help you get the most out of your Zilkee products. So if you're looking for a reliable and effective hard drive recovery converter, look no further than Zilkee. With our cutting-edge technology and unparalleled customer service, we are the trusted choice for data recovery solutions.
Yhteystiedot
Yhdysvallat
- zilkee.com
3,4
Keskitasoinen
1 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 96 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Me parece bueno el dispositivo pero…
Me parece bueno el dispositivo pero cuando lo conecte no encendió
28. lokakuuta 2024
Vastaus yritykseltä Zilkee
Hola Carlos, ¡gracias por tus comentarios! Parece que te ha tocado un dispositivo defectuoso. Nuestro equipo de soporte se pondrá en contacto contigo para enviarte uno nuevo.
The ultra recovery converter works…
The ultra recovery converter works great! I have access to one of my hard-drives. I Can't access the second one due to incorrect operating system (Linex) but that is not the Converter's fault... the whole setup is slick... plug and play for SATA to USB 3.0.
17. marraskuuta 2024
Vastaus yritykseltä Zilkee
Thanks David! Appreciate the feedback!
Great product
Great product, and customer service, the only downside was shipping. Although unforseen forces at work in the situation, hopefully all are well. Thank you Rick. (Hope you come back stronger)
23. lokakuuta 2024
Vastaus yritykseltä Zilkee
Thank you Richard!
Vastaus yritykseltä Zilkee
Thank you, glald we could be of service!
The product was ordered as a gift & it…
The product was ordered as a gift & it did not work. The refund took too long!!
17. lokakuuta 2024
Vastaus yritykseltä Zilkee
Hi! I'm so sorry to hear about this. May I ask what exactly did not work, and if you tried to troubleshoot it with support?
Missing order
I'm waiting on my order going on 3 weeks for VHS,VHR & DVD digital converter. Order #106296 when I try to track it the order can't be found. My first order with Zilkee arrived within 5-7 days so what's up with my missing order.
17. lokakuuta 2024
Vastaus yritykseltä Zilkee
Hi Anthony, thank you for those details! We will email you an update momentarily.
I apologize for the delay and the inconvenience it caused. Our warehouse in Swannanoa was affected by the flooding in NC and was down for a couple weeks, which delayed a lot of shipments. We're back up and running now but are still catching up. Thank you for understanding!
It's not worth it
It's not worth it. I have tried this external CD/DVD device on three different computers, and it's still not working. It's very frustrating, and I haven't been able to access my data. I will return it and not buying any other product from this site.
27. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zilkee
Hi Guillermo, I'm sorry you're having trouble! We'd love to help you with his issue.
We've requested your info so we can find your order and see if we can troubleshoot it.
It could be you received a faulty device and if so, we will get you a new one. If it's a compatibility issue, there may be a solution, or we will refund you.
You can reach support at support@zilkee.com.
Thank you!
I still have not received my order
I still have not received my order, #106258 of the Zilkee recovery system ordered on October 16, 2024. Also, I have received no explanation or update as to the status of this order. Please explain. Thank you!
17. lokakuuta 2024
Vastaus yritykseltä Zilkee
Hi Robert, I'm sorry for the inconvenience. Our warehouse in Swannanoa was affected by the floods and many shipment were delayed. We are catching up now, but I understand we are still behind. I apologize that you did not receive an update. We did email everyone who ordered during that period, but perhaps your inbox has us set to spam.
We will email you directly with an update.
We ask for your grace during this period as we recover from the flood. Thank you.
Fast professional and quality service…
Fast professional and quality service with actual human communication. First-rate products.
17. lokakuuta 2024
Vastaus yritykseltä Zilkee
Thanks Felix! Glad we could be a of service!
Ordering was easy
Ordering was easy. The hard drive reader adapter worked easily. I had several old Apple desktop hard drives that I needed to view.!The Ultra Recovery Converter worked like advertised. It is a inexpensive straight forward solution to retrieve information on old hard drives
Thank You Zilkee team.
14. lokakuuta 2024
Vastaus yritykseltä Zilkee
Thank you David! Glad we could help!
Never received the product.
29. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zilkee
Dear Rod, I apologize for the delay and any inconvenience. Our main warehouse is in Swanannoa NC and was affected by the flood. Mercifully no one was hurt and the place in intact, but shipments have been delayed because roads are washed out. We are shipping order from our overseas warehouse, but there will be some delays. If you can provide us your order info I'll check the status for you. Thank you for understanding.
They have no traditional support
They have no traditional support! The only thing they offer is excuses!
Stay away from this company!
6. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zilkee
Hi Sheldon,
I'm sorry you've had this experience. I'm not sure what you mean by "traditional support." We have a very small team, but we do offer support.
I was unable to match you to any info we have, so I'm not sure if you're referring to the right company.
No one has ever answered my phone calls…
No one has ever answered my phone calls to have a detailed informational conversation, which may encourage purchasing more of their products. The have never returned any of my voicemail messages either. Btw, their operating literature/instructions are overly simplistic and lacking important information.
Very poor business entity.
15. toukokuuta 2024
Oma-aloitteinen arvostelu
Decided to give them another try but alas still ended in disappointment
Product doesn't work.
Obtianed my Zilkee Recovery Docking Station yesterday and happily dismantled my old laptops and extracted the harddrives. Plugged both of them into the docking A and B slots and much to my dismay both slots did not show any attempt to read the product. Product simply does not work. This is my second time trying products from Zilkee, the first being the its PC to PC USB Dual link Transfer device which breaks the connection halfway through the transfer. Also when you choose UK plug adaptor, they just provide you with a universal type adaptor rather that an actual UK plug.
7. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zilkee
Hi,
We requested info so we could reach out to help, but you haven't provided it yet. Did you reach out to support. It's possible there's a compatibility issue or you got a faulty product, in either case we offer an exchange and or refund. If you'd like to explore those options, please email support@zilkee.com
Useless product
Useless product. False advertising and bad customer service. I junked it in the first week itself.
16. heinäkuuta 2024
Oma-aloitteinen arvostelu
Don't try to return anything
Don't try to return anything. They fight you tooth and nail. Save your time and sanity.
And their website is misleading about what their product actually does. Basically it says it works with all drives and that is simply false. It only works with IDE and SATA. Not SSD.
15. kesäkuuta 2024
Oma-aloitteinen arvostelu
It hasn't done what was advertised!
I ordered the device on the understanding that it would retrieve files/data from the SATA HDD that I had removed from an old laptop. The advert assured me that, if the device failed to do what was expected of it, it could be returned for a full refund.
It arrived yesterday and I quickly set it up as per the instructions. The message on the screen was "D:\ is not accessible. Access is denied."
I did not understand, but immediately contacted the company and requested the refund. The reply was prompt, but not encouraging. I have been asked for "OS of your monitor and drive please.
So I can escalate the matter to our tech team for solutions."
I shall send this info, but am not very hopeful!
The update is that the company were then most unhelpful. In spite of the advertised "Satisfaction or money back", I was informed that this only applied if "the item cannot be repaired or replaced." Since it didn't work, that seemed pointless. I was sent a link to a download that worked - but I didn't need their gadget! I was also expected to post it, from the UK to the States at my own expense!
I have now recorded a video that they will probably never show! I will not buy anything from this company ever again and plan to take the matter up with my local Trading Standards Office, and the ASA.
4. kesäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zilkee
Hi CB! I'm sorry you had this experience.
You have received a full refund.
However, per your email and video you sent us, the device does work, you just didn't need it because you happened to have a connector already. That's very different than the product not working.
With that said, the team should have refunded you without the shipping hassle, and I apologize for that.
This does not work
This does not work
Plugged it in my phone
Nothing happens
Scanned QR code for set up instructions but video won’t play
No written instructions
Cannot use it
27. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zilkee
Hi Anita,
Thank you for letting us know! I'll gave support reach out to you troubleshoot. If we can't get it to work with your phone we'll giver you a full refund.
useless device
I downloaded the app but I have not been able to establish any prompt to back anything up. This is a scam and I would like to just get my money back. I could not find an address to send this "device" back to vendor
2. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zilkee
Hi Walt, I'm very sorry you had this experience! There's a very straightforward return process if you contact support at support@zlkee.com. We'd also love the opportunity to troubleshoot the issue for you.
Either way, we're here to serve.
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Yritykset voivat pyytää arvosteluja automaattisten kutsujen kautta. Varmennetuksi merkityt arvostelut kertovat aidoista kokemuksista.
Lue lisää muunlaisista arvosteluista.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.