I ordered by mistake without realising that the product will not do what I need. I did not understand what I was buying and their description was not clear! I asked them to cancel the order immediatel... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
I must admit to having purchased at least three of your devices “just in case”, but not used any to date! I do use six Apple-based devices (2 each of MBPs, iPads, and iPhones! Regrettably, my plan... Näytä lisää
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I've had numerous old DVDs that were recorded 40+ years ago. They are interviews with deceased family members originally on video tape. The old DVD format they were moved to weren't playable on any de... Näytä lisää
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My experience with the zilkee recovery dock is likely not totally unique, but it truly meant the world to me. I had a very old hard drive, think 20+ years, that held nearly 300gb of old pictures from... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Zilkee is a leading provider of hard drive recovery converters, offering cutting-edge technology to help customers recover lost data quickly and easily. With years of experience in the field, Zilkee has developed a reputation for outstanding customer service, reliability, and expertise. At Zilkee, our mission is to provide the best possible data recovery solutions to our customers, empowering them to regain control over their valuable digital assets. We understand the importance of data security and protection, and we are committed to delivering superior products that meet the highest industry standards. Whether you're a professional IT administrator or a casual computer user, Zilkee has the tools you need to safeguard your important data. Our hard drive recovery converters are designed to work seamlessly with a variety of systems and configurations, ensuring that you can recover your files quickly and easily, no matter what. At Zilkee, we pride ourselves on providing exceptional customer support, and we are committed to helping our customers every step of the way. From product installation to troubleshooting and technical support, our experienced and knowledgeable team is here to help you get the most out of your Zilkee products. So if you're looking for a reliable and effective hard drive recovery converter, look no further than Zilkee. With our cutting-edge technology and unparalleled customer service, we are the trusted choice for data recovery solutions.
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- zilkee.com
3,4
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1 t. arvostelua
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Bought a zilkee data recovery device…
Bought a zilkee data recovery device and set it up as instructed, didnt work, nothing happened. Tried it on two different pc's same crap. spoke to head office and they offered some more tips. Still nothing, said they would refund me, I told them to forget it. Lesson learned, never again for this worthless pile of trash.
12. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zilkee
Hi David,
Thanks for providing your order info. I'm sorry you had a bad experience. I understand that when troubleshooting is necessary it can be frustrating. I'm sorry we weren't able to resolve your issue, but we will refund you nonetheless. Thank you!
poor instructions limited drive connectors.
Instruction very brief, no conector for my HP laptop 4 T B disc only about 5 years old.
May work but I can't try it
22. marraskuuta 2024
Vastaus yritykseltä Zilkee
HI John,
Sorry about that! It sounds like you might not have gotten a connector. I'll have support reach out to you from support@zilkee.com to rectify.
I could not connect to my old hard…
I could not connect to my old hard drive using your cables. So it does not work for me.
And your return policy prevents a return. Unsatisfied customer here.
19. marraskuuta 2024
Vastaus yritykseltä Zilkee
Hi John,
I'm sorry the device isn't working for you. Did you reach out to support to troubleshoot? It could be a compatibility issue, in which case we have software that may help, or it could be a bad device, in which case we can replace it or refund you.
I'm not sure where you're getting this about the return policy. If it doesn't work for you, we'll refund you. Very simple. Searching our records, it doesn't look like you ever reached out to us about it though, so we would have no way to know you were having an issue.
Reaching out to support is always the best first option.
I found your order, so I'm having support reach out now to take care of you. Thank you and Merry Christmas!
Product didn't work for me, but customer service was amazing.
Update: I've updated my review because Zilkee was amazing with their customer service. I wasn't able to retrieve data, but they offered helpful suggestions and ultimately gave me a full refund and proved themselves to be a company you can trust to take care of their customers. The original review is below:
Not only did the Data Recovery Converter not work on any of the 5 (2 SATA, 3 2.5) drives I tried it on, but I received about 10 emails trying to get me to buy other products in the first day after ordering. The return policy doesn't cover the product not working as advertised so... I guess I'm stuck with a completely useless converter.
7. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zilkee
Hi Christopher,
I'm sorry you had a bad experience. Let me address each in turn:
Did you reach out to support to troubleshoot why the device wasn't working on your drives? We can probably help you with that. If not, we can refund you.
I'm sorry you were annoyed by the emails. Like most brands, our email volume is higher over black Friday and cyber Monday. But we've never sent more than 2 in a day, and you're always free to opt out.
I'm not sure where you're getting this about the return policy. If it doesn't work for you, we'll refund you. Very simple. Searching our records, it doesn't look like you ever reached out to us about it though, so we would have no way to know you were having an issue.
Reaching out to support is always the best first option.
I found your order, so I'm having support reach out now to take care of you. Thank you and Merry Christmas!
Item is still not received and no…
Item is still not received and no tracking information since 11/26/2024.
21. marraskuuta 2024
Vastaus yritykseltä Zilkee
Hi Dale,
I'm sorry for the inconvenience. As you may have heard the Canadian Union of Postal Workers have been on strike for several weeks, and this is delaying all Canadian shipment.
Unfortunately we have no control over this.
We will get you an update as soon as we have one.
i hooked over 6 hard drives ..
i hooked over 6 hard drives ... and it did'nt or could not reconised it and i got nothing ... youtube reveiws is in the gutter
19. marraskuuta 2024
Vastaus yritykseltä Zilkee
Hi Don,
Did you reach out to support?
What kind of drives do you have? The device works with SATA and IDE. If it's not reading them, it could be a compatibility issue or possibly a defective device. Either way we can troubleshoot it.
The "YouTube Review" is from a channel that calls people "SCAM!!!" For clickbait to monetize their followers.
If we were not legit we wouldn't make things right for everyone who has an issue. The problem is people like to use reviews instead of actually engaging with support to figure out the issue. This is a technical device. Sometimes it needs support. That's what we're here for.
I'll have support reach out to you to see if we can resolve the issue. If not, we'll get you a new device or a refund. Thank you!
Wasted effort.
Big reason for ordering this is to get files off a hard drive that was not operating correctly. Could not get it to boot up when it was in the computer. Still will not boot up when hooked up to your product. Money wasted.
28. marraskuuta 2024
Vastaus yritykseltä Zilkee
Dear Neil,
I'm sorry for the frustration. The device is used to retrieve data from working drives from old or damaged computers. It can't help with damaged or corrupted drives. This is spelled out on the product page.
Nevertheless, we're happy to refund you for your trouble.
I would recommend a software solution like File Restore Plus. If that doesn't work, you may have to take the drive in to a technician.
Zilkee is a Horrible Company!
There was no iPhone 8 App available for the Photo Stick. Technical support was no help. I am trying to get a refund
19. marraskuuta 2024
Vastaus yritykseltä Zilkee
David, what is the meaning of this?
You already left us a review, which I responded to, and am awaiting your reply.
The device has minimum compatibility requirements. You're trying to use it on an outdated OS.
How does that make us a "horrible company" exactly?
I'm happy to refund you, but is really mystifies me how you think your old OS not working with the app is justification for trying to damage the company's reputation, thereby endangering livelihoods.
We are a small business, and we do our best to serve our customers. This kind of thing doesn't help.
I have not received the product
19. marraskuuta 2024
Vastaus yritykseltä Zilkee
Hi Mario,
I apologize, we're having a lot of issues with deliveries to Mexico. Unfortunately, we have no control once the goods cross the border, as they are taken by local couriers to their final destination. And the last couple weeks we've had multiple issues with local couriers getting products delivered on time.
If we can't get a status update and ETA for the courier within 24 hours, we will re-ship the product to you. Thank you!
Battery Jump Starter
1. I bought the Jumper Starter kit
2. The website showed the complete set
3. When the package came, there was no power adapter. Even the instruction leaflet showed the power adaptor as part of the kit
4. I had to personally go out to buy the power adaptor costing me USD$12. The cost of taking the subway USD$1.50.
5. This is my 2nd item purchase thru your store.. not anymore.
19. marraskuuta 2024
Vastaus yritykseltä Zilkee
Hi David,
You definitely should have gotten a power adapter with it. Looks like you got an incomplete kit, which is a packing issue, and 100% our fault.
We'll get you a full refund and compensate you for the extra money you had to spend.
Sorry for the bad experience!
Still waiting
Ordered on 11/17/24 and have not received it yet. If I had known that I would have to wait for the order to get shipped from China I wouldn’t have ordered it.
18. marraskuuta 2024
Vastaus yritykseltä Zilkee
Hi William, I apologize for this. We ran out of stock of a lot of items in our domestic warehouse in the last 2 weeks so we had to ship some direct from China. But in those cases the site should update shipping expectations which it did not. I apologize for that. I'll authorize a refund for your trouble.
Thank you for letting us know!
i dont have my product you are a lyer…
i dont have my product you are a lyer you have my address
18. marraskuuta 2024
Vastaus yritykseltä Zilkee
Dear Hermes,
I'm sorry you're having this issue. We've had a lot of delays with packages shipping to Mexico recently. Once they cross the border from the US, we have very little visibility or control. We're still waiting on the local courier to confirm where the package is and the reason for the delay. We will update you as soon as we know.
If the package cannot be delivered shortly we'll send you a full refund.
Llevo tressemanas que realice un pedido y ninguna señal de recibirlo
Llevo tressemanas que realice un pedido y ninguna señal de recibirlo, el cargome lo hicieron de inmediato.
18. marraskuuta 2024
Vastaus yritykseltä Zilkee
Lamentamos mucho que estés teniendo este problema. Recientemente hemos tenido muchos retrasos con los paquetes enviados a México. Una vez que cruzan la frontera desde Estados Unidos, tenemos muy poca visibilidad o control. Aún estamos esperando que la empresa de mensajería local nos confirme dónde está el paquete y la razón del retraso. Te actualizaremos tan pronto como tengamos más información.
Si el paquete no puede ser entregado pronto, te enviaremos un reembolso completo.
This device does nothing!!!only opens…
This device does nothing!!!only opens empty files and zilkee says hard drives are not password protected but every file I try to open says i dont have permission to open they are my pictures and videos but this device is useless!!!
28. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zilkee
Hi John, I'm sorry for the frustration!
It sounds like it might be a file compatibility issue. The device can bypass your computer password, since it connects direct to the hard drive. However, if the files themselves are password protected, that's a different story. But it sounds like these aren't password protected files, so it could be a file compatibility issue. We run into that occasionally. We have software we can comp you that will normally solve it if that's the case.
In any case, I've requested your email and order info so we can reach out and make it right. We should be able to resolve the issue, but if not you will of course get a full refund. Thank you!
scam shame on. Zilkee
this just a scam, overpriced converter I brought this for $88.95 earlier this year but only recently had time to use it I had 3 different hard drives all from working computer can't get any data from any of them, at 1st I had a light in it but no light and no data, I did note you only gave 30 refund but under Australian law it has to be 1 year and really only 30 days is that all it would last. not good enough I am willing to send it back for a full refund.
1. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zilkee
Hi! I've requested your order and contact info so we can reach out and make it right.
If the device is truly defective, we will always refund you or replace it.
It sounds like you may have gotten a bad device, or there may be a compatibility issue. (The device only works with IDE and SATA drives).
Once you get us your info, we will be in touch to sort it out. Thank you!
Product is not what was described at…
Product is not what was described at all.This is just an sd card reader. It was suppossed to be a plug into iphone device to dump into a flash drive.
1. marraskuuta 2024
Vastaus yritykseltä Zilkee
Dear Robert,
I'm sorry you're not satisfied.
May I ask which item you're referring to? The hard drive recovery converter connects to hard drives. We also sell an iphone adapter cable. If that's what you're looking for we're happy to send you one complementary.
Have you spoken to support? You can reach us at support@zilkee.com. If we're not able to help resolve the issue, we always offer a full refund.
Thank you!
It’s a scam
It’s a scam. Little featherweight plastic devise without any usable cables to connect to any hard drive. Definitely doesn’t work to retrieve data from damaged HD as advertised. Device will probably break if you breathe on it. This company should be taken to court and made bankrupt…!
24. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zilkee
Hi! I'm very sorry you've had a bad experience. I've requested your order info so we can follow up and make it right.
The device comes with cables that allow it to connect to a hard drive and retrieve. It sounds like you may have received a faulty unit. In which case, we're more than happy to replace it.
As you point out, it only works to retrieve data from working hard drives. The product page spells this out quite clearly, please see: https://www.zilkee.com/collections/shop/products/zilkee-hard-drive-converter
The primary use case is when someone has a damaged computer with a working hard drive. Perhaps that's the misunderstanding.
In any case, if you're not satisfied, we're happy to refund you once you provide your name and order details Trustpilot.
I'm sorry this experience warrants your wishing for several families to lose their livelihood!
I was delivered exately as i wanted and…
I was delivered exately as i wanted and ok timing!
good qualyte
2. marraskuuta 2024
Vastaus yritykseltä Zilkee
Thank you! Glad we could be of service!
Vastaus yritykseltä Zilkee
Hi Niranjan, I'm sorry you had this experience! What about the product didn't work? We're always trying to improve to deliver value to our customers.
Have you spoken to support? We offer a full refund if you're not satisfied, and if the product isn't working we can troubleshoot or replace it.
I'll have support reach out. Thank you!
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