I ordered by mistake without realising that the product will not do what I need. I did not understand what I was buying and their description was not clear! I asked them to cancel the order immediatel... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I must admit to having purchased at least three of your devices “just in case”, but not used any to date! I do use six Apple-based devices (2 each of MBPs, iPads, and iPhones! Regrettably, my plan... Näytä lisää
Yritys on vastannut
I've had numerous old DVDs that were recorded 40+ years ago. They are interviews with deceased family members originally on video tape. The old DVD format they were moved to weren't playable on any de... Näytä lisää
Yritys on vastannut
My experience with the zilkee recovery dock is likely not totally unique, but it truly meant the world to me. I had a very old hard drive, think 20+ years, that held nearly 300gb of old pictures from... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Zilkee is a leading provider of hard drive recovery converters, offering cutting-edge technology to help customers recover lost data quickly and easily. With years of experience in the field, Zilkee has developed a reputation for outstanding customer service, reliability, and expertise. At Zilkee, our mission is to provide the best possible data recovery solutions to our customers, empowering them to regain control over their valuable digital assets. We understand the importance of data security and protection, and we are committed to delivering superior products that meet the highest industry standards. Whether you're a professional IT administrator or a casual computer user, Zilkee has the tools you need to safeguard your important data. Our hard drive recovery converters are designed to work seamlessly with a variety of systems and configurations, ensuring that you can recover your files quickly and easily, no matter what. At Zilkee, we pride ourselves on providing exceptional customer support, and we are committed to helping our customers every step of the way. From product installation to troubleshooting and technical support, our experienced and knowledgeable team is here to help you get the most out of your Zilkee products. So if you're looking for a reliable and effective hard drive recovery converter, look no further than Zilkee. With our cutting-edge technology and unparalleled customer service, we are the trusted choice for data recovery solutions.
Yhteystiedot
Yhdysvallat
- zilkee.com
3,4
Keskitasoinen
1 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 96 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Vastaus yritykseltä Zilkee
Hi Terence, thank you for sharing! Glad we could help!
The reader worked and after an hour…
The reader worked and after an hour stopped working.
3. helmikuuta 2025
Vastaus yritykseltä Zilkee
Hi Christopher,
I'm sorry you're having trouble! I'll have support reach out to troubleshoot and if we can't fix it we may need to send you a replacement. Thank you!
The delivery company was horrible
The delivery company was horrible. They left the package at the front the gate. Anyone coming by could have pick it up and taken it. You need to change or ask the buyers how and they should deliver the items.
21. tammikuuta 2025
Vastaus yritykseltä Zilkee
Hi! I'm so sorry about that. I took a look at your order, and that is a carrier we're switching away from. Unfortunately we don't have control over the couriers, but some are better than others!
Duped
Have yet to find a laptop, phone'etc to recognize this portable cd reader/writer..so much for plug n play
21. tammikuuta 2025
Vastaus yritykseltä Zilkee
Hi Adam, I'm sorry you're having this issue. Have you reached out to support to troubleshoot? If it's a n issue with the device we can send you a new one. Thank you!
Shipping is tear able
Shipping is tear able I still haven't got the biggest part of my order..
21. tammikuuta 2025
Vastaus yritykseltä Zilkee
Hi Robert, I'm so sorry about the shipping delay. We experienced some disruptions with our carriers the last couple weeks, but they're back to normal now and you should have your package in hand in the next coupe of days.
Proud purchaser of three Zilkee devices!
I must admit to having purchased at least three of your devices “just in case”, but not used any to date!
I do use six Apple-based devices (2 each of MBPs, iPads, and iPhones! Regrettably, my plan to migrate from my 2012 MBP to a newer 2017 version remains not yet completed!
Hence, I suspect that I will be employing one or more of your devices to assist in the endeavour!
Appreciatively, Bruce
Colonel (Retired) R. Bruce Morris, CD, PEng (proud 38 year octogenarian veteran of the Canadian Army/Canadian Armed Forces)
21. tammikuuta 2025
Vastaus yritykseltä Zilkee
Thank you sir, and I hope we can be of use!
It took a very long time to received my…
It took a very long time to received my order.
21. tammikuuta 2025
Vastaus yritykseltä Zilkee
Hi Michel, We're so sorry for the delay. Orders to Canada have been taking much longer due to the strike. Unfortunately we have no control over international couriers. With that said, we are looking for alternatives for our Canadian customers moving forward.
Works really well
Does exactly what it says and does it very efficiently. Very happy with my purchase.
18. joulukuuta 2024
Vastaus yritykseltä Zilkee
Thank you!
It did what it said it does.
20. joulukuuta 2024
Vastaus yritykseltä Zilkee
Thanks Joshua! Glad we could help!
The product I purchased is a USB 3.0 to SATA & IDE Hard Drive Converter, the product is easy to use,compact and durable.
I recently purchased a product from Zilkee.com, the product I purchased was as advertised, the delivery time was good, the product worked very well, and the cost of the product was good . I am genuine when I say this product does what the company advertises.
8. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zilkee
Thanks Burton, we appreciate it!
Zilkee was very professional and…
Zilkee was very professional and responsive.
14. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zilkee
Thank you Joe!
Dont waste your money on these..
AVOID AVOID AVOID AVOID
This lot are not even worthy of 1 star, the goods are useless and not fit for purpose. They hold you ransom to paying to return the item to the US, at our cost, what a rip off..
A serious con merchant at work.
12. tammikuuta 2025
Oma-aloitteinen arvostelu
This thing is useless. Save your money and buy DiskDrill
What's the point? It does nothing, finds nothing, shows nothing. I followed the instructions to the letter, used four different hard drives and found fk all. What a waste of money.
20. joulukuuta 2024
Vastaus yritykseltä Zilkee
Hi Andy,
I'm sorry for the frustration. It sounds like there may be a compatibility issue or possibly a bad device. Have you reached out to support?
We'll troubleshoot it and if we can't fix it for you we're happy to refund you. Thanks!
I received one unit
I received one unit, then 1 week Later I received a 2nd unit. I have requested a return label for 2 weeks and still they are got me waiting for it.
20. joulukuuta 2024
Vastaus yritykseltä Zilkee
Hi Floyd,
I'm sorry for the frustration. I show we sent you a return shipping label on January 6th. Perhaps it got lost in your inbox. We're resending it now. Thanks!
Tracking of product
18. joulukuuta 2024
I have tried to return the order
I have tried to return the order, not as advertised.
20. joulukuuta 2024
Vastaus yritykseltä Zilkee
Hi, sorry about the late reply, this slipped through while I was out sick. We'll reach out directly to resolve it with you. We'll always refund you if the product isn't what you need.
Awesome company
Awesome company. Product was as described and fast shipping. Especially around the holidays.
20. joulukuuta 2024
Great performance on tracking item
18. joulukuuta 2024
This is a $20 piece of hardware…
This is a $20 piece of hardware available nearly anywhere, and does not do recovery or backup of any kind - it just turns an internal hard drive into an external one. They've been available for decades.
Since the company rep keeps asking where people got the idea that they won't do returns, here's the relevant section from their website:
"Our Returns Policy
Our policy lasts 90 days. If 90 days have gone by since you have received your item according to your tracking number, unfortunately we can’t offer you a refund or exchange. You must reach out with an inquiry within this time window to be eligible for a return or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds (if applicable)
Refunds are only available if the item is unable to repaired or replaced, the 90 days returns period covers defective and damaged products. Unfortunately we are unable to offer refunds for change of mind.
If you do need a replacement arranged, please contact us at *email redacted*
and we will be happy to arrange this for you."
They're getting that idea from you, because it's what you say on your website. The device must be unused to be returned, and refunds are only available if it cannot be replaced or repaired. Hope that clears things up for you
14. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zilkee
Hi "Pissed customer." We've asked you to verify your order details to verify that you are in fact a customer and so that we can address the issue, but you have declined to do so. It's pretty wild that so many people use reviews as their primary method of contact rather than having the decency to reach out directly and give us the opportunity to help.
There is a limitation on the written return policy to prevent frivolous or fraudulent returns, which is a common problem for online merchants. However, anyone who has actually contacted us with a problem knows that if you aren't happy with the device we refund you.
So the people who have the experience you're referring to are those who choose to use reviews as their primary form of contact instead of having the decency to reach out to us directly to resolve it.
As for the device, it does exactly what it says, i.e., allows you to retrieve data from an old hard drive and put it on a new device. That is why 99.9% of our customers buy it, and they're happy with it. That's also exactly what it says in the product description. Every once in a while someone thinks it does something else and then flies into a rage on a review site.
RE the price, companies have expenses like payroll and rent and shipping and advertising and a hundred other things, and so yeah, we can't sell it for cost. So I guess, you got us? Should we should be working for free and not bother trying to put food on the table?
If you think our margins are so great, then I would invite you to open a company and compete on price and rake in that difference. I think you'll quickly discover the truth of the matter.
I'm sorry you didn't get what you were looking for and we'd be happy to refund you for your trouble, but we can't do that without any order info.
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