I ordered by mistake without realising that the product will not do what I need. I did not understand what I was buying and their description was not clear! I asked them to cancel the order immediatel... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
I must admit to having purchased at least three of your devices “just in case”, but not used any to date! I do use six Apple-based devices (2 each of MBPs, iPads, and iPhones! Regrettably, my plan... Näytä lisää
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I've had numerous old DVDs that were recorded 40+ years ago. They are interviews with deceased family members originally on video tape. The old DVD format they were moved to weren't playable on any de... Näytä lisää
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My experience with the zilkee recovery dock is likely not totally unique, but it truly meant the world to me. I had a very old hard drive, think 20+ years, that held nearly 300gb of old pictures from... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Zilkee is a leading provider of hard drive recovery converters, offering cutting-edge technology to help customers recover lost data quickly and easily. With years of experience in the field, Zilkee has developed a reputation for outstanding customer service, reliability, and expertise. At Zilkee, our mission is to provide the best possible data recovery solutions to our customers, empowering them to regain control over their valuable digital assets. We understand the importance of data security and protection, and we are committed to delivering superior products that meet the highest industry standards. Whether you're a professional IT administrator or a casual computer user, Zilkee has the tools you need to safeguard your important data. Our hard drive recovery converters are designed to work seamlessly with a variety of systems and configurations, ensuring that you can recover your files quickly and easily, no matter what. At Zilkee, we pride ourselves on providing exceptional customer support, and we are committed to helping our customers every step of the way. From product installation to troubleshooting and technical support, our experienced and knowledgeable team is here to help you get the most out of your Zilkee products. So if you're looking for a reliable and effective hard drive recovery converter, look no further than Zilkee. With our cutting-edge technology and unparalleled customer service, we are the trusted choice for data recovery solutions.
Yhteystiedot
Yhdysvallat
- zilkee.com
3,4
Keskitasoinen
1 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 92 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Quality product
Quality product, works well. Quick and easy to use. Glad I bought it
25. huhtikuuta 2025
The auto play feature did not work
The auto play feature did not work. Advertised as not needing to download anything to make it run. Had to resort to VLC app to make it work at all. Also laggy with frequent buffering when playing DVD.
18. huhtikuuta 2025
It took a very long time to received my order.
24. huhtikuuta 2025
Oma-aloitteinen arvostelu
Unsecured item
Please secure your items by wrapping them in a secured tape or p-wrap around outside containers. My item was delivered in an unsecured box that looked like it was opened or used.
9. huhtikuuta 2025
Being able to retrieve and save files.…
Being able to retrieve and save files and photos from a failed or old computer or hard drive is a great thing considering the alternative.
28. maaliskuuta 2025
Loved the product, shipping was awful
Loved the product I bought, but despite paying extra for faster shipping and an initial advertisement of product arrival in a few days, it took over a month. I reached out to Customer Service who was polite and responsive. Feeling burned on the shipping cost and time. Won't do that again.
28. maaliskuuta 2025
Vastaus yritykseltä Zilkee
Hi Charles,
Thank you or letting us know, and I'm so sorry you had that experience. I looked up your order and it looks like that product shouldn't have been eligible for that shipping since we didn't have it in stock at the time, so there was a clear goof up on our end. I completely understand how frustrating that is. I've refunded teh amount you paid for teh expedited shipping.
I'm also sending you a $20 store gift card by way of apology.
Watched a video on the product
Watched a video on the product, claimed it was the second coming of Christ, that it could go through passwords and retrieve your data from your old hard drive just like that. Just like that, I own a useless piece of shit, that does nothing to remotely even come close to doing anything. I emailed customer service, THEY are useless, THEY have my money, THEY sell a piece of garbage. Wanted to give me 50 percent off to buy some other useless product from them. Fool me once.......................
16. huhtikuuta 2025
Oma-aloitteinen arvostelu
Zilkee saved my hard drive info
Had a computer do the big death "cannot find operating system" error screen. Bought a new machine and figured what ever I hadn't backed up on the old machine was gone. Found Zilkee though a quick search and bought the device to reclaim the data. Took the hard drive out and with in 10 minutes I had recovered the entire hard drive!
18. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zilkee
Thanks Joe, that's great to hear!
Great packaging and fast delivery seems…
Great packaging and fast delivery seems to work great
25. helmikuuta 2025
Vastaus yritykseltä Zilkee
Thank you Clyde!
Vastaus yritykseltä Zilkee
Hi Jeremy,
I'm very sorry you've had this experience. Since your review doesn't specify, and we have no record of you contacting us for support, I don't know what the specific issue is that you're having. We will reach out to you to troubleshoot it. Normally support can solve issues you may have, and if not it may be as simple as sending a new device. In the event of a compatibility issue or that you ordered the product for an application for which it is not suited, we'll refund you.
But the product does in fact work, and has worked for thousands of happy customers who have retrieved files off their old hard drives.
Thank you for your input!
Advertisement does not match product
Advertisement does not match product. I’ve tried it on 2 laptops, 2 hard drives and 2 phones and was not able to retrieve any data. Read the fine print, will only work if drives, laptop, phones are functional. If they were functional, why would I need this?!?!?!
24. helmikuuta 2025
Vastaus yritykseltä Zilkee
Hi Sammy, I'm sorry about your experience. The device doesn't require the laptop you're retrieving from to be functional, just the hard drive. Then you can move the hard drive's data onto a new device.
There's no fine print. What the product does and doesn't do is clearly stated on the product page, all in the same font, and the ads speak to retrieving files from working hard drives from defunct computers, which is exactly what it does.
If you have a working drive and the device still is having trouble retrieving data from it, we can troubleshoot it and replace it if needed, or refund you if you prefer.
If you have a damaged or corrupted hard drive, you likely will need software or to take it to a shop.
If that's the case, we're also happy to refund you.
Sorry again for the inconvenience!
Vastaus yritykseltä Zilkee
Thank you!
zilkee badly let down by their courier…
zilkee badly let down by their courier who have had item nearly 2 weeks and still not delivered
18. helmikuuta 2025
Vastaus yritykseltä Zilkee
Hi Patrick, I'm sorry you're having this experience. Unfortunately we have very little control over the couriers for international orders. We've tried many but they all seem to run into these issues.
Works as advertised
Besides the issues that the local courier had with the delivery of the product on time,
The product is excellent works as advertised, I tried it with different types of disks and I was able to access them.
26. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zilkee
Thank you Bill!
Absolute crap
Absolute crap, it is a hard drive connection device not a recovery device. Only works if the "hard drive is working". Then why the hell do you need to recover it?
Have 6 hard drives all need recovering didn't work on one! Absolute waste of time and money. They need to add a zero start rating or scam rating
14. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Zilkee
Hi Andy,
I'm sorry you had a bad experience. But lots of people have working hard drives from old or broken computers, which they want to retrieve data from. It's a very common use case.
The fact that it isn't your use case doesn't make it a "scam." Especially because what the product does and doesn't do is spelled out clearly in the product description.
With that said, we're happy to refund you. We're not trying to profit from people who bought the wrong item, just serve the customers who actually need what we sell.
I've sent a request for your order info, and once we receive that, we will get you a full refund, including shipping. Thank you.
delivery took way to long
delivery took way to long. i did appreciate the apologize e mails.
3. helmikuuta 2025
Vastaus yritykseltä Zilkee
Hi Tom, I'm sorry that delivery was slow. Unfortunately we've had a lot issues delivering within Canada as we're at the mercy of local couriers, but we recently switched carriers and hope to have faster shipping speeds moving forward.
Nearly impossible to retrieve photos from dead phones. They are not stored on simm card.
The Sata/IDE to USB 3.0 Adapter worked great. Was able to recover old work files easily. However, the Multi-Function USB Flash Drive for Android phones was a disappointment due to the fact it cannot retrieve files from non-functioning cell phones, I did receive a partial refund for that product.
29. tammikuuta 2025
Vastaus yritykseltä Zilkee
Hi John, Thank you for the feedback!
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