Your.Rentals Arvostelua 

We booked a short-term rental in Berlin through Your.Rentals (listed on Airbnb). The apartment was completely misrepresented: wrong address, a run-down former storefront next to a bar, with mold, exposed wires, no privacy, no fire safety, and only one key.

There was even a 1x1 meter hole in the bathroom ceiling, leading to a room above with a bathtub and a window facing our kitchen. We had no access to that space — which means someone else must have. That’s a massive safety and privacy concern.

We left after 15 minutes, used nothing, and immediately contacted Airbnb. They acknowledged the issue and partially covered our hotel costs. Your.Rentals, on the other hand, refused to take responsibility or issue a full refund, despite full documentation and the fact that we never stayed there.

Worse, they stopped responding and are clearly stalling until the review period expires.

This is not a professional platform. There's no accountability, no transparency, and no guest protection. They hide behind Airbnb and leave others to deal with the damage.

We will be reporting the listing and the company to Berlin authorities.

Avoid booking with Your.Rentals at all costs.

Update – August 2025:
Your.Rentals has replied here with a generic statement, but I have already contacted them multiple times with full documentation: timestamped photos, location history, and hotel receipts proving I left the property after minutes and never stayed there.

One of the most serious issues — a 1x1m open hole directly above the shower, leading into another room we had no access to — has been dismissed by them as a “private area.” This is not only irrelevant, it is a clear privacy and security breach.

They have refused a full refund and repeated the host’s statements without addressing any of the documented facts. The case is now reported to Berlin Ordnungsamt, and complaints are being prepared for the Norwegian Consumer Council (Forbrukerrådet) and the European Consumer Centre (ECC).

This is not about expectations — it is about guest safety, misrepresentation, and accountability.

Very useful PMS to manage tourist rentals. We manage many properties through Your Rentals and we are satisfied with the results. Great support and customer service.

Thank you for resolving my problem fast :)

I had a great experience working with Your.Rentals support team. My request was handled quickly, professionally, and with clear instructions. Nicole from the Product Support team was very kind and responsive. Thank you for the helpful guidance and friendly communication. Highly recommended for any property owners looking for reliable OTA support!

LIDIA was most helpful and patient whilst helping me resolve problems . Highly recommend

Asistencia rápida y detallada y en español. Muy recomendable. Felicitaciones a Lidia

Went beyond her job to help me & my family x

Don't waste your time using them as a channel manager. While VRBO has them listed as an integrated partner, VRBO refuses to connect with them, and I see why. Also, other than PayPal, they only use Payoneer that is expensive and not customer friendly. They do not give you the option to use Wise that is way cheaper and customer friendly. They are also extremely inflexible and unhelpful to the needs of their customers.

I got great help from Lidia to get my apartment fully completed on the site. She showed online how to do it and made it easier for me to fill in all the registration numbers on the platforms. Big thank you for that. Let the bookings come in!!!

Great service, always responsive, can only recommend to others

all perfect and quick

Me resolvieron las dudas de manera clara y rapida. Muy buena experiencia

We recently faced an unfair cancellation penalty on a booking channel, and thanks to the company's outstanding professionalism, persistence, and clear communication, the issue was fully resolved in our favor. The Resolution Team's member Margarita handled the case with great attention to detail, kept us informed at every step, and successfully negotiated the removal of the penalty with Airbnb support. We felt supported and valued throughout the process.
Thank you for your help and for truly making a difference!

Invece di avere mille canali.... con quello che comportava averli: DOPPIE PRENOTAZIONI A GOGO soprattutto in estate.
Ho scoperto Your.Rentals, e ora ho una unica dashboard, una unica chat, tutti i canali esistenti tra cui Booking ed AIRBNB e, soprattutto, un UNICO CALENDARIO. E ora mi rilasso.
Giovanni Rusconi
Fotografi degi Sposi - Milano

Bem Nguyen was very helpful and kind, making everything easy and smooth. Quick to respond and great customer service – much appreciated!

Traitement efficace et positif de ma demande.
J'avais commis une erreur de date. Elle a été corrigée sans surcoût et rapidement.

Merci beaucoup !

Todo bien llevo bastante tiempo y todo perfecto algunos problemillas con los anuncios y tal pero el servicio de atención al cliente te lo resuelve al momento eso es lo que más destacó y destacó también a lidia como agente competente y atenta la mejor

Muy buena disposición a ayudar
Excelente