I registered my rental units ,provided photographs and got stuck with synchronising their calendars when I asked for help on a phone call I received an email telling me what to do. I was unable to syn... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Your.Rentals is my most important partner in sales. I can rely on very quick and effective support as well. Bem is always at disposal and provide invaluable assistance with any kind of booking is... Näytä lisää
Yritys on vastannut
very professional and helpful, he fixed a problem with my ad on the portal that had caused a problem with a booking.
I previously wrote a review on issues i had with Your.Rentals a couple of days ago. I have had heir support team working tirelessly to assist with Payoneer to resolve the payout issues. I am now... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
Simple vacation rental software: bookings, payouts, channel manager, and listing in easy guided steps, synch your vacation rental calendars in one account.
Yhteystiedot
Vesterbrogade 149, 5., 1620, Copenhagen, Tanska
- support@your.rentals
- your.rentals
3,6
Keskitasoinen
632 arvostelua
Ei ole aiemmin pyytänyt arvosteluja
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 92 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Complicated and with very little support, avoid!
I registered my rental units ,provided photographs and got stuck with synchronising their calendars when I asked for help on a phone call I received an email telling me what to do. I was unable to sync my calendars and sent another email asking for help. I was told at this point that my account had been suspended. I sent another email and told me that my listings had been completely deleted as had my account. No help available, and not much empathy. I would avoid if I were you. 
14. kesäkuuta 2026
Oma-aloitteinen arvostelu
very professional and helpful
very professional and helpful, he fixed a problem with my ad on the portal that had caused a problem with a booking.
12. kesäkuuta 2026
Oma-aloitteinen arvostelu
Timely response and really…
Timely response and really understanding through out my engagement with the customer service
9. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Your.Rentals
Hello,
Thank you so much for your 5-star review🌟! We’re thrilled to hear that our team was able to provide the support you needed. We’ll make sure to share your kind words with everyone here. It really motivates us to keep delivering the best service possible.
– Your.Rentals Team
No payout
Payout failure after Your.Rentals sent payout to wrong IBAN.
Investigation is extremely slow.
Still have not received the payout for March 26!
10. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Your.Rentals
Hello,
Thank you for your feedback. The payout was affected by an issue with your provided bank details. Our team is currently working closely with our payment partner to trace the funds and resolve the situation.
We understand how frustrating payout delays can be and appreciate your patience while this is being followed up.
– Your.Rentals Team
11 reservas completadas y aún sin cobrar
Hace 4 dias que he comunicado que las 11 reservas completadas de este año 2026 no se me han pagado. Al correo electrónico llegaba el habitual mensaje que el pago estaba en camino, pero ha debido haber un importante problema, que tardan en resolver.
2. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Your.Rentals
Hola Maria,
Gracias por su comentario. Lamentamos las molestias ocasionadas. El caso está siendo gestionado activamente con nuestro equipo y nuestros socios de pago. La incidencia está relacionada con los datos bancarios proporcionados y requiere su colaboración para poder avanzar.
Le pedimos que esté atento a nuestras comunicaciones para poder mantenerle informado y resolverlo lo antes posible.
- Equipo de Your.Rentals
Vastaus yritykseltä Your.Rentals
Thank you for sharing your feedback with us. We’re glad to hear that parts of your experience were positive, but we also understand there are areas where we can do better.
If you’d like to share more details, please feel free to reach out to us at support@your.rentals, we’d love the chance to learn more and make your next experience even better.
– Your.Rentals Team
Even if the guests didn’t want to pay I…
Even if the guests didn’t want to pay I appreciate the resolve, also the willingness to help.
25. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Your.Rentals
Thank you so much for your thoughtful review! We're delighted to hear that you had a positive experience with our agent. Your kind words truly mean a lot, and we’ll be sure to pass them along—they’ll be thrilled to know their support made a difference. We’re here whenever you need us again!
– Your.Rentals Team
Temps de réponse et traitement rapide
Temps de réponse et traitement rapide, l'assistante a compris le problème et a bien traiter
20. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Your.Rentals
Un grand merci pour votre avis 5 étoiles🌟 ! Nous sommes ravis d'apprendre que notre équipe a pu vous apporter l'aide dont vous aviez besoin. Nous ne manquerons pas de faire part de vos aimables commentaires à toute l'équipe. Cela nous motive vraiment à continuer à offrir le meilleur service possible.
– L'équipe Your.Rentals
Very helpful through the process and a…
Very helpful through the process and a good result
18. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Your.Rentals
Thank you so much for your 5-star review🌟! We’re thrilled to hear that our team was able to provide the support you needed.
– Your.Rentals Team
AVOID BOOKING WITH THIS COMPANY AT ALL COSTS!
I had a reservation to stay one night in an apartment with the company. Prior to booking, I asked if they would be able to accommodate early check in, to which they agreed and said it would be an additional £25 cost. I continuously followed up to pay the additional charge and heard absolutely nothing from the host. I raised this with Your.Rentals and had no help whatsoever. I was told that I would receive a code to collect a key to the property on the day of the booking. Again, on the day, heard absolutely nothing. Then, once driving hours to the property for the day I had planned, the property manager cancelled the booking an hour before check in time leaving our group of 6 with absolutely no accommodation and ruining our trip. I wish I looked at trip advisor reviews prior to booking. It seems like from other reviews, this company allows property managers to absolutely scam people.
16. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Your.Rentals
We’re very sorry to hear that your experience with us was disappointing, and we truly regret that we did not meet your expectations. Please know that we take all feedback seriously, as it helps us understand where we can improve.
We’d really appreciate the opportunity to review your case in more detail and see how we can make things right. Could you please reach out to us directly at resolution@your.rentals with details? Our team is committed to investigating this and finding the best possible resolution for you.
Thank you for bringing this to our attention. We value your feedback and will use it to continue improving our service.
– Your.Rentals Team
solucion a estafa
excelente la atencion de Margarita Vu! me estafaron y luego de una investigacion logro conseguir que me devuelvan mi dinero.
1. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Your.Rentals
Estimado Luis:
¡Muchas gracias por su amable y considerada reseña! Nos alegra muchísimo saber que tuvo una experiencia positiva con nuestra agente Margarita Vu. Sus amables palabras significan mucho para nosotros y nos aseguraremos de transmitírselas; estará encantada de saber que su apoyo marcó la diferencia.
Estamos a su disposición siempre que vuelva a necesitarnos.
– Equipo de Your.Rentals
Very disappointing and frustrating…
Very disappointing and frustrating experience.
I used Your.Rentals for my property listing on Booking.com, but when I wanted to take over and manage my own Booking.com listing directly, the process became extremely difficult and has still not been resolved.
I first requested a transfer of ownership on 23 March 2026. Your.Rentals informed me that they were unable to transfer the ownership due to internal policy/accounting reasons, and instead suggested removing the listing so I could recreate it directly on Booking.com.
I repeatedly explained that Booking.com had told me this was not the correct solution and that the proper way was an ownership transfer of the existing listing. Despite this, Your.Rentals continued to push the removal option and did not provide clear documented confirmation from Booking.com for my exact case.
Your.Rentals later confirmed that a removal request had been submitted and then stated that the listing was completely removed as of 17 April. However, Booking.com is still telling me that they have not received/registered the situation in a way that allows me to properly take over or recreate the listing. As a result, almost two months later, the issue is still unresolved.
This has caused me a lot of stress, loss of time and uncertainty during an important booking season. The communication has felt slow, unclear and focused on internal policy rather than actually solving the problem for the property owner.
Based on this experience, I cannot recommend Your.Rentals if you want real control over your own Booking.com listing or may later need to transfer ownership.
11. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Your.Rentals
Dear Hanna,
We’re very sorry to hear about your experience. This is certainly not the standard we strive for, and we regret the frustration it has caused you.
Our team member has already reached out to you directly to assist with resolving the issue, and we hope we can make things right. In the meantime, we want to thank you for sharing your feedback.
– Your.Rentals Team
Vastaus yritykseltä Your.Rentals
Dear Meco,
Thank you so much for your 5-star review🌟! We’re thrilled to hear that our team was able to provide the support you needed. We’ll make sure to share your kind words with everyone here. It really motivates us to keep delivering the best service possible.
– Your.Rentals Team
This company is an absolute shambles…
This company is an absolute shambles !!!!!!!!!!!!!! Had an apartment booked and 2 hours before they cancelled and didn’t even let me know. Only found out through booking.com by ringing several times. The company had no contact with me, would not answer my phone calls or emails. Do not book if you actually want somewhere to stay - go somewhere else!
2. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Your.Rentals
Dear Morgan,
We are very sorry to hear about your experience with the cancellation of your booking. This is certainly not the standard we strive for, and we regret the frustration it has caused you.
Thank you for bringing this to our attention. We value your feedback and will ensure it is shared with our internal team to improve service.
– Your.Rentals Team
Tireless and effective support and more
Your.Rentals is my most important partner in sales.
I can rely on very quick and effective support as well.
Bem is always at disposal and provide invaluable assistance with any kind of booking issues.
I highly appreciate the Team and the system as well.
Just go on like this:)
29. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Your.Rentals
Hi Thomas,
Thank you so much for your 5-star review🌟! We’re thrilled to hear that our team was able to provide the support you needed. We’ll make sure to share your kind words with everyone here. It really motivates us to keep delivering the best service possible.
– Your.Rentals Team
This is a very good service! 100%
This is a very good service!! Why I am saying that? Bcoz of the full support and no limite of help I'd got from ANNE, She is helpfull and full of energi. Her support really made me feelling that I am not alone at all.
Deep thanks for Miss Anne.
Best regards.
Nidal
1. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Your.Rentals
Thank you so much for your thoughtful review! We're delighted to hear that you had a positive experience with our agent. Your kind words truly mean a lot, and we’ll be sure to pass them along—they’ll be thrilled to know their support made a difference. We’re here whenever you need us again!
– Your.Rentals Team
Worst company I've ever dealt with.
Worst company I've ever dealt with. Booked an Airbnb with them in January, they tried to cancel as they were double booked through a different application. Airbnb spoke to them and got them to keep the booking, a week before we were meant to stay at the villa, they cancelled the booking, leaving 13 of us stranded with no Villa. Shocking service.
21. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Your.Rentals
We’re very sorry to hear about your experience with the cancellation of your booking. This is certainly not the standard we strive for, and we regret the frustration it has caused you.
Thank you for bringing this to our attention. We value your feedback and will use it to continue improving our service.
– Your.Rentals Team
Μας εξυπηρετησε αψογα ο Bem Nguyen και…
Μας εξυπηρετησε αψογα ο Bem Nguyen και μειναμε απολυτως ευχαριστημενοι!
21. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Your.Rentals
Thank you so much for your thoughtful review! We're delighted to hear that you had a positive experience with our agent. Your kind words truly mean a lot, and we’ll be sure to pass them along—they’ll be thrilled to know their support made a difference. We’re here whenever you need us again!
– Your.Rentals Team
Prompt and professional replies
Prompt and professional replies, favorable outcome.
21. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Your.Rentals
Thank you so much for your 5-star review🌟! We’re thrilled to hear that our team was able to provide the support you needed. We’ll make sure to share your kind words with everyone here. It really motivates us to keep delivering the best service possible.
– Your.Rentals Team
Advertising properties that are sub standard
Worst experience of our lives and would never recommend this platform to anyone to use. Good luck if your looking for a resolution as well. Even if you have hard evidence of black mould and substandard conditions in which you were scared for your health and safety where you had to vacate and find accommodation elsewhere, they wouldn't even meet halfway with a refund. Disgusting platform in favour of horrible landlords/owners. If i could provide negative stars i would. Stay away from this business, especially holiday rentals in Sydney!
11. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Your.Rentals
Hello Pia,
We are very sorry to hear about your experience with your reservation in Sydney. This is certainly not the standard we strive for, and we regret the frustration it has caused you.
Please provide us with your booking details and reach out to our team via resolution@your.rentals so that we can verify the situation again and make things right. In the meantime, we want to thank you for sharing your feedback.
Kind regards,
– Your.Rentals Team
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