I recieved my first payout without a problem. But my second payout appeared to be failed and was in completed payouts section. No notifications or emails were sent about issue. I discovered and sent a... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Your.Rentals is my most important partner in sales. I can rely on very quick and effective support as well. Bem is always at disposal and provide invaluable assistance with any kind of booking is... Näytä lisää
Yritys on vastannut
Your.Rentals confirmed the Agoda booking, allowed the guest to complete the full stay, then withheld my £320.87 payout claiming card fraud. Their site promises payment one day after check-in. T... Näytä lisää
Il mio "problema" è stato risolto, dopo aver atteso per lunghe ore il collegamento con il personale addetto (l'agente disponibile, dalla richiesta inoltrata alle16.03,ai é reso tale solo il giorno do... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
Simple vacation rental software: bookings, payouts, channel manager, and listing in easy guided steps, synch your vacation rental calendars in one account.
Yhteystiedot
Vesterbrogade 149, 5., 1620, Copenhagen, Tanska
- support@your.rentals
- your.rentals
3,1
Keskitasoinen
661 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 53 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
exceeding my expectation
i contacted the support for an issue regarding a payout not received on time, they have reacted immediately and the issue has been solved within 24 hours. I could not be more satisfied
12. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Your.Rentals
Hi Lella,
Thank you so much for your kind words! We're thrilled to hear you had a great experience and that our team delivered the level of service you deserve. Your feedback truly means a lot to us—it motivates us to keep doing what we love: putting our customers first.
Good support.
Good support from Lidia and easy to deal with.
16. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Your.Rentals
Hi Gavin,
Thank you so much for your thoughtful review! We're delighted to hear that you had a positive experience with our agent. Your kind words truly mean a lot, and we’ll be sure to pass them along—they’ll be thrilled to know their support made a difference. We’re here whenever you need us again!
We briefly experienced a payment issue
We briefly experienced a payment issue, but with Anne's help, we resolved it quickly. I'd like to thank
Anne for her effort, helpfulness, and prompt response throughout this entire process.
15. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Your.Rentals
Hi Zeynel,
Thank you so much for your thoughtful review! We're delighted to hear that you had a positive experience with our agent. Your kind words truly mean a lot, and we’ll be sure to pass them along—they’ll be thrilled to know their support made a difference. We’re here whenever you need us again!
Absolutely the worst experience I've…
Absolutely the worst experience I've had, rented a property of them in Sydney and the Custer service was atrocious, having managed hotels for 30 years, I'm dumbfounded as to how they are still operating, I notified their contact of issues am having in the rental and ignored!
15. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Your.Rentals
Dear Jason Sparks,
We are very sorry to hear about your experience at the property in Sydney. We understand how frustrating this must have been, especially given your background in hospitality. This is far from the standard we strive to uphold, and we sincerely apologize for any lack of support you received.
We’d really appreciate the chance to look into what went wrong and do what we can to make things right. Please reach out to us directly at resolution@your.rentals so we can make it right.
Thank you for your feedback!
– Your.Rentals Team
Great experience
I am a host here in the Philippines and its my first time having a booking from this apps and its very satisfying. i recommend this apps to those host out there and to guests that is looking for accommodations.
I also commend Ms. Lidia, for helping me along the way and for being so responsive always. until the booking ends she entertained all my questions . ⭐️⭐️⭐️⭐️⭐️
30. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Your.Rentals
Hello Myleen,
Thank you so much for sharing your wonderful experience! We're thrilled to hear that your first booking went smoothly and that our platform met your expectations. Your recommendation means a lot to us and to future hosts and guests alike.
Great customer service and support to the host
As a host, I really appreciate how responsive and polite it's employee or customer agent. Thru their contact us support link, a company representative immediately sent me email and guide me how to get my payout. We exchanged 4 emails since she patiently answered my questions and she gave me clarifications and guidelines. I literally asked her if this company is a scam, and It is not. It's so amazing how how she handled this question, which I'm very wrong to ask because I had an immediate doubt when I did not received my payout due to some problem with PayPal. She guided me where to input my bank details for direct payment and I got my payout. Thank you so much, for helping me and guiding me.
2. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Your.Rentals
Hi Frazil, thank you so much for your kind words! We're thrilled to hear you had a great experience and that our team delivered the level of service you deserve. Your feedback truly means a lot to us—it motivates us to keep doing what we love: putting our customers first.
Me cancelaron la reserva pero me cobraron la estancia
Alquilé una propiedad en your.rental a través de booking ( ref 5353.356.275) para ir a Tirana. Un cobro a mi tarjeta desde Copenhague sin ninguna referencia hizo saltar una alarma de fraude en mi tarjeta. Contacte con la propiedad a través de booking y ante la falta de respuesta el banco cancelo la tarjeta. Escribí a your.rentals varias veces para informarles de la situación. Finalmente un par de días antes del dia de mi estancia me contestaron q no me preocupara que el pago era correcto y que todo estaba bien. Mi sorpresa el día de mi estancia me cancelan la reserva, luego me llegan mensajes de que el método de pago era no valido!! Os escribí 4 mensajes avisando y solo dijisteis q todo estaba correcto! Pero lo peor no solo me dejaron tirada en Tirana sin alojamiento, sino que los sinvergüenzas después de la falta de comunicación, de cancelarme la reserva van en contra de mi tarjeta cancelada y recuperan el pago!! Así que primero me cancelan la reserva y luego me cobran la estancia!! No os fieis lo más mínimo!! La at al cliente es inexistente, no solucionan ningún problema y encima te cobran!
1. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Your.Rentals
Hola Sara,
Lamentamos profundamente la situación que experimentaste con tu reserva y comprendemos perfectamente tu frustración.
Tras revisar tu caso, confirmamos que el pago inicial fue rechazado por tu banco, lo que generó una alerta de posible fraude. Aun así, cuando nos contactaste, te informamos que la reserva seguía activa y el pago se había procesado correctamente. No recibimos más respuesta por tu parte en ese momento.
El día de tu llegada, recibimos una reclamación bancaria por presunto fraude. Al considerar que ya no deseabas continuar con la reserva, procedimos a cancelarla e iniciamos el proceso de reembolso completo.
No obstante, como el pago quedó en disputa con tu banco, el reembolso no pudo completarse en ese momento. Posteriormente, proporcionamos documentación para defender nuestra posición. Sabemos que esto pudo haber provocado que tu banco rechazara tu reclamación, lo que puede haber generado confusión al mantenerse el cargo.
Queremos dejar muy claro que, aunque el resultado de la disputa nos sea favorable, igualmente emitiremos un reembolso completo, ya que la reserva fue cancelada debido a esta disputa de pago.
Por favor, contáctanos directamente en support@your.rentals
para seguir este proceso contigo y facilitar cualquier documentación que necesites.
Gracias por tu comentario,
El equipo de Your.Rentals
Setup was quick and straightforward
Setup was quick and straightforward. Connecting to a booking channels like Airbnb, booking.com, etc. was seamless, and everything synced smoothly. Very satisfied so far!
28. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Your.Rentals
Thank you so much for your great feedback!
We’re thrilled to hear that setup was quick and everything synced smoothly with your booking channels. Our goal is to make things as seamless and intuitive as possible, so it's great to know the experience met your expectations.
If there’s ever anything we can do to support you further, don’t hesitate to reach out — we’re here to help.
Wishing you lots of success with your listings,
The Your.Rentals Team
They resolved the issue but it's not…
They resolved the issue but it's not easy to contact them, everything is email and it's hard to talk to someone. This would make it more satisfying and simple, less anxiety.
18. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Your.Rentals
Hi Mr Karim,
Thank you for your feedback — we’re glad we could help resolve the issue!
We truly appreciate your point about communication. While we aim to streamline support through email to ensure consistency and follow-up, we understand that sometimes a more direct conversation can make things feel quicker and less stressful.
Your comments help us improve, and we’ll definitely take this into account as we continue working to offer better and more responsive support experiences.
Thanks again for sharing your thoughts,
The Your.Rentals Team
This was by far the worst booking…
This was by far the worst booking experience I’ve ever had. The property has a hidden curfew between 19:30 and 07:00 which was not made clear at booking. This means you literally cannot enter the apartment after 7:30pm — completely unreasonable for a trip to Paris.
To make matters worse, the host accepted my request for check-in between 19:00–20:00 but then refused to honor it. We arrived at 19:50 and waited until around 20:30 with no check-in instructions, no key codes, and no way to reach anyone. At 20:34, I finally managed to send a message through Booking.com explaining we were at the property with no access. The host replied accusing us of being a “no-show” and claimed they only waited until 19:00, despite previously confirming check-in until 20:00.
We were denied entry to the accommodation, left stranded late at night, and had to find alternative lodging at the last minute — at our own expense.
This listing is misleading and deceptive. The host is unprofessional, unhelpful, and dishonest about their rules. I would strongly advise anyone considering this property to stay away. There are plenty of other places in Paris where you will actually be treated with basic respect and provided the service you pay for.
22. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Your.Rentals
Hi Raj,
We're truly sorry to hear about your experience and understand how frustrating and stressful it must have been to arrive and be unable to access the property — especially after a long day of travel.
We want to sincerely apologise for the confusion regarding the check-in time. If the host confirmed a window between 19:00–20:00, it should have been honoured without exception. Clear and timely communication is essential, and in this case, it clearly fell short.
We’re also concerned about the mention of a curfew that wasn’t clearly disclosed at the time of booking. This goes against our standards of transparency and guest experience. We are actively reviewing this listing and the host’s handling of your booking to ensure it meets the level of service we expect for all Your.Rentals guests.
Please know that we are taking your feedback seriously and will follow up with both the host and our internal teams to prevent similar situations in the future. If you haven’t already, we encourage you to reach out to support@your.rentals
so we can make sure your case is properly addressed.
Thank you again for bringing this to our attention,
The Your.Rentals Team
Good customer service rendered to me as in-house provider
One of the guest who stay in my unit last August 8 to 10 damage 1 of our wall glass and also taking without payment all the honesty store inside the unit and both adaptor as well make the unit dirty with all the party rubbish as well full of stain marks in the wall and bedsheet! I immediately report it after the guest check out
Your.Rentals representative Nerea VU keep in touch with the guest however guest didn’t communicate back. She inform me
That they will do there best to compensate the best that they can to build good relationship for both parties and I’m glad that she really help me all the way until they decided to refund some of the amount to me. Good job team and I will definitely support you guys.
25. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Your.Rentals
Hi Shabarry,
Thank you so much for your kind words and for taking the time to share your experience!
We’re truly sorry for the damage caused by the guest, but we’re glad to hear that our colleague Nerea was able to support you throughout the process and work toward a fair resolution. Our goal is always to protect and support our in-house providers like you, and it’s great to know you felt heard and assisted.
We really appreciate your continued support and trust in Your.Rentals. We look forward to working with you again and helping you get the most out of your rentals.
Warm regards,
The Your.Rentals Team
Bad userservices
Bad userservices, poorly managed and processuel structur us not consumerfriendly at all.
25. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Your.Rentals
Hi Maria, thank you for your feedback and I’m truly sorry for the frustration you experienced. We take your comments about service and processes seriously and want to make this right. Please share your details (booking ID and dates) via the in-app chat or our support page so we can investigate and resolve this promptly. Your input helps us improve and better serve you next time.
— Your.Rentals Team
Moje iskustvo s rentals je pomagao u…
Moje iskustvo s rentals je pomagao u svakom pogledu i odgovarao na svakom mom pitanju i savršen obavljen posao hvala vam puno.
21. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Your.Rentals
Hvala vam na sjajnoj recenziji! Drago nam je čuti da smo vam pomogli u svakom koraku i odgovorili na sva vaša pitanja. Vaše povjerenje nam puno znači i motivira nas da i dalje pružamo vrhunsku uslugu. Ako vam ikad što zatreba, tu smo i radujemo se budućoj suradnji.
— Your.Rentals tim
Issues was promptly sorted out…
Issues was promptly sorted out professionally
20. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Your.Rentals
Hi Laureen, thank you for your kind review. We’re glad we could resolve the issue quickly and professionally. Your feedback means a lot and helps us keep our standards high. If anything else comes up, we’re here to help anytime.
Your.Rentals Team
Very satisfied with service
Very satisfied with service, fast and correct, polite attitude, thanks again ❤️
18. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Your.Rentals
Hi Katja, thank you for the lovely review! We’re delighted you found our service fast, accurate, and polite. Your trust means a lot to us. If you need anything else, we’re always here to help.
Your.Rentals Team
I needed help with my listing
I needed help with my listing, I was getting really stressed with trying to sort, I messaged your rentals and a lovely lady called Anne quickly came to my rescue, she sorted out the problem swiftly, and when I also had a further problem, I messaged her and she answered my email in record time and once again it was sorted, she also checked my listing went on to help and make sure everything was OK, it was such a relief to have the assistance of a very knowledgeable thoughtful understanding person, so thank you Anne very much, you are brill
7. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Your.Rentals
Hi Linda, thank you for your lovely review. We’re so glad Anne could jump in quickly, ease the stress, and make sure your listing was fully sorted. We’ll pass on your kind words—she’ll be thrilled! If you need anything else, we’re always here to help.
Your.Rentals Team
Accompagnement optimal
Cette expérience avec ces voyageurs de mauvaise foi à été parfaitement traitee par vos services, Merci pour vos interventions auprès du site vendeur et des voyageurs ainsi que pour votre accompagnement de qualité et efficace tout au long du traitement de cette problématique. Christophe (PALMERASOL)
6. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Your.Rentals
Merci Christophe (PALMERASOL) pour votre retour. Nous sommes ravis d’avoir pu gérer efficacement la situation et intervenir auprès du site et des voyageurs. Votre tranquillité d’esprit est notre priorité — merci d’avoir souligné la qualité de notre accompagnement. Nous restons à vos côtés pour toute autre question ou besoin.
— L’équipe Your.Rentals
User friendly interface and great support
User friendly interface and great support.
It is worth to pay little extra and get the support and visibility that we do not have with Airbnb and Booking.com.
5. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Your.Rentals
Hi Arnaud, thank you for the great feedback. We’re thrilled the interface feels user-friendly and that our support and visibility make the extra cost worthwhile. Our team is here to keep maximizing your reach. If you’d like, we can review your settings together to boost visibility even more.
— Your.Rentals Team
Luis Holiday House is the best place…
Luis Holiday House is the best place for your stay, book now.
Zanzibar tropical Island
4. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Your.Rentals
Thanks for your feedback Luis!
C'est nul archi nul
C'est nul archi nul. Propriétaires fuyez cette plateforme (en fait Agoda précisément). J'ai eu des réservations plusieurs mois avant l'arrivée potentielle des voyageurs. Donc l'hébergement est bloqué pendant des mois (4 mois) en pleine saison estivale, pour une longue période : une fois 1 mois, une fois 2 semaines. Puis tout d'un coup, le voyageur annule, le dernier jour possible pour que rien ne lui soit facturé... Pourquoi ils font ça ? Je ne sais pas. Enfin c'est vraiment une arnaque. Mais non ! Voilà ! Une saison de foutue ! Aucun dédommagement bien entendu.
JUSTE POUR INFORMER LE PUBLIC
J'ai déjà écrit à Your rentals avant de publier mon avis pour leur signaler ces agissements. Ils ne m'ont pas répondu... Maintenant que mon avis est public, ils me demandent de les contacter, pour faire bien auprès de leurs clients. Alors qu'en fait il n'en est rien. C'est juste de la communication. Rien d'autre!
C'est pas joli, joli Your Rentals !
24. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Your.Rentals
Bonjour Fabienne,
Nous sommes désolés d’apprendre votre déception. Nous comprenons combien les annulations de dernière minute peuvent impacter la disponibilité de votre logement, surtout en haute saison.
Les conditions d’annulation sont définies à l’avance et visibles des voyageurs. Cela dit, nous révisons constamment nos processus pour mieux équilibrer les besoins des hôtes et des voyageurs. N’hésitez pas à contacter notre équipe via support@your.rentals afin que nous puissions examiner votre situation plus en détail.
Merci pour votre retour,
L’équipe Your.Rentals
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