Your.Rentals Arvostelua 

Avoid this company. They are totally unresponsive and dishonest. I booked a villa in Hua Hin Thailand at Your.Rentals.com. They only responded once out of 7 messages from me over 10 days, and their response was "we will get back to you". The worst was they cancelled our fully paid for €1, 600 villa at 2 hours notice, after my family of 4 travelled 10,000km to be there. Airbnb offered compensation, but not a peep, no apology, nothing from Your.Rentals.com. I recommend you never book with this company.

The reply below says it all: "We’d really appreciate the chance to look into what went wrong and take steps to rectify the situation". Really? Ummm, obviously you do not convince me.

It has taken Your.Rentals one week to realise that you shafted a paying customer? And you did nothing at all to rectify the situation? No offer of a hotel? No explanation of why you dis- honoured our contract? No offer of alternative accommodation? Did you even stop to think at Your.Rentals that a couple with 2 children were travelling from Germany to Thailand and had started their journey in a rental car to Hua Hin when you sent a cancellation email, just 2 hours before check-in? You had €1600 payment from me, a signed contract, how could this be ethical or acceptable?

Where was my family supposed to live for that week of our holiday? You cancelled at 2 hours notice. I lost 48 hours of my holiday scrambling to find alternative accommodation. Locals tell me that you most likely cancelled because Your.Rentals could rent out the villa to a long term customer, and so broke the contract with me to make more money.

Nefasto !!
Durante nuestra estancia el sistema automático de apertura con móvil se quedó fuera de servicio, estuvimos llamando a varios teléfonos proporcionados ( central y anfitrión) sin respuesta y mandamos correo que nos contestaron a la mañana siguiente. Después de conseguir desesperados que nos atendieran al teléfono (no sé cuántas llamadas yo y mi pareja) y una hora de espera en la calle llegó una persona para abrirnos con código (el cual deberían de facilitar al cliente para acceder en caso de fallo del sistema automático) y así evitar tener a los huéspedes “tirados “ literalmente en la calle.
La habitación limpia y suficiente, el sitio bastante bien por su situación céntrica y cercana a todo lo interesante. Mala gestión y pésima atención en caso de tener algún problema !!
No recomiendo

We used your rentals in July and August for a 3 week holiday to Crete, on arrival we had no water for 3 days, so no washing, no toilet, no showers, contacted the agent that we thought was your rental, was told to check stop tap on the road, well long story short, over the 3 weeks we had 6 days without water and some days with reduced water pressure. Nothing was done, no help, no bottled water supplied, the agent was Greek.homes when we contacted your rentals when we were still there, they said we should have contacted them within the first 24hrs as the booking conformation said. We thought their agent was them as we had booked through them, we got a payment back for 2 days!!! And a company that hid behind using management firms to loose the responsibility. I paid with credit card, but them wouldn’t give anything back because it was the management company that let us down, not your rentals. Also if you have any dealings with George Lentaris from Greek.homes he is an absolute useless human being. Dont trust a thing he says!!!
After seeing your reply to this review, you still don’t take any responsibility to your customers. You may apologise, but that doesn’t make our ruined 3 week holiday any better, this was the first ever holiday with our family and 2 grandchildren. Hiding behind, it was George Lentaris at fault, and you had already paid him, even though we were still in the property.
I write reviews so other customers either have a great time or are aware that they need to do checks before booking.

I like the friendly atmosphere and the professional conduct that was displayed in communicating with me.

Me encanta esta aplicación para reservar alojamientos

I am particularly rating Anne who was very patient in helping me otherwise the app itself is not user friendly

La conseillère a été polie, très très patiente, très précise dans les consignes qui m'ont été données. Elle était très professionnelle et elle a réussi à résoudre tous les problèmes que j'avais.
Je rends hommage à des techniciens qui sont d'aussi bonnes qualité.

Merci Yourrentals.

I felt the great support even when im struggling before.

I hate the interface.
I've had 4 bookings and 3 have been cancelled so far.

A really amazing and easy to use platform that saves you lots of time and increases your exposure

Your.Rentals has really boosted our bookings thanks to the many channels they work with and competitive prices.

Worst Experience ever! Never buy fancy thing from them I rented an apartment for Dubai and never got answer how to check in and when you call them the berly speak English. The told me to call the landlord and gave me af WhatsApp number but the guy has sold it and couldn’t help. Your rentals didn’t now what to do and now I am stock without and apartment that I have paid for

Booked an apartment in Edinburgh for a Canadian friend for one week. It was confirmed then swiftly cancelled, according to Your rentals anyway but in booking.com it was still in my confirmed list of bookings. I asked why it was cancelled, they said they over booked but I dare say they didn't want to go for as cheap as I got it with genius discount.

They said it would be refunded and that was that. Received a cheeky message tonight telling me to stop message, it was canceled and that's that, they are too busy to keep responding. But I did not message again. I'll be very careful not to use any accommodation this cheeky company looks after. I took screenshots as proof but there's no facility to add them here

Huis dat we gehuurd hadden, bleek niet te bestaan. Jacuzzi, sauna in vervangend huis werkten niet, zwembad 50% kleiner. Heel veel stuk in en om de villa. Hele vakantie contact gezocht, 1 grote ergernis. Uitsluitend borg terug gekregen achteraf, 0 compensatie. Op mail, app etc reageren ze niet. Schandalige club!

J'ai réservé un logement avec Gîtes. Fr. Un interlocuteur de Holidu m'a confirmé la disponibilité de l'appartement. Puis une employée de Your rentals m'a contactée un dimanche, à 3j du départ, pour m'annoncer que le logement n'était plus disponible. Elle m'en a proposé un autre (moins bien, une chambre au lieu de 2, mal placé) au même prix que j'ai refusé. Bilan, je pars en famille dans 2 jours, ma réservation n'est pas encore annulée ni remboursée. Je n'ai pas les moyens de réserver ailleurs. Mon interlocutrice ne parle pas français. C'est une galère sans nom. À 48h du départ, je ne sais pas où je vais faire dormir ma famille !!!

Luca is AMAZING
Don't know what I would have done if he didn't help me
Very patient, courteous and ever so kind
MANY THANKS LUCA
The BESTEST

Edit: en plus de signaler mon avis qui ne semble pas leur plaire, ils mentent ouvertement et j'ai des captures d'écran en témoignant! Il n'y avais rien de précisé sur l'annonce et dans la description du logement.
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Expérience extrêmement décevante et comportement inacceptable

J’ai réservé un logement à Paris via Booking.com, géré par Yourental, et j’ai découvert après la réservation qu’un couvre-feu à 19h30 était imposé, interdisant toute sortie de la chambre entre 19h30 et 7h du matin.
Cette information n’était mentionnée nulle part sur l’annonce Booking, ni dans la description du logement, ni dans les conditions de séjour visibles avant la réservation.

Quand j’ai signalé le problème, le gestionnaire a refusé toute annulation sans frais et a eu un comportement irrespectueux et agressif.
Ils vont sans doute répondre ici que “le couvre-feu était indiqué dans l’annonce” — mais c’est faux.
Cela n’apparaît que dans une section cachée (“géré par Yourental”) à laquelle aucun voyageur normal n’a accès avant la réservation, et sûrement pas dans la description principale du logement.

C’est une pratique trompeuse et une attitude totalement non professionnelle.
Plutôt que d’assumer leur responsabilité, ils préfèrent accuser le client et refuser tout geste commercial.

Je déconseille vivement de réserver un logement géré par cette entreprise.
Booking devrait retirer leurs annonces pour préserver la confiance des utilisateurs.
Votre séjour mérite mieux qu’un couvre-feu caché et un service client aussi désagréable.

Waiting for payment to be taken for rental apartment. Going in 5 days timecard not fitting the customer support/reply should do

Very helpful thank