Your.Rentals Arvostelua 633

Setup was quick and straightforward. Connecting to a booking channels like Airbnb, booking.com, etc. was seamless, and everything synced smoothly. Very satisfied so far!

They resolved the issue but it's not easy to contact them, everything is email and it's hard to talk to someone. This would make it more satisfying and simple, less anxiety.

This was by far the worst booking experience I’ve ever had. The property has a hidden curfew between 19:30 and 07:00 which was not made clear at booking. This means you literally cannot enter the apartment after 7:30pm — completely unreasonable for a trip to Paris.

To make matters worse, the host accepted my request for check-in between 19:00–20:00 but then refused to honor it. We arrived at 19:50 and waited until around 20:30 with no check-in instructions, no key codes, and no way to reach anyone. At 20:34, I finally managed to send a message through Booking.com explaining we were at the property with no access. The host replied accusing us of being a “no-show” and claimed they only waited until 19:00, despite previously confirming check-in until 20:00.

We were denied entry to the accommodation, left stranded late at night, and had to find alternative lodging at the last minute — at our own expense.

This listing is misleading and deceptive. The host is unprofessional, unhelpful, and dishonest about their rules. I would strongly advise anyone considering this property to stay away. There are plenty of other places in Paris where you will actually be treated with basic respect and provided the service you pay for.

One of the guest who stay in my unit last August 8 to 10 damage 1 of our wall glass and also taking without payment all the honesty store inside the unit and both adaptor as well make the unit dirty with all the party rubbish as well full of stain marks in the wall and bedsheet! I immediately report it after the guest check out
Your.Rentals representative Nerea VU keep in touch with the guest however guest didn’t communicate back. She inform me
That they will do there best to compensate the best that they can to build good relationship for both parties and I’m glad that she really help me all the way until they decided to refund some of the amount to me. Good job team and I will definitely support you guys.

Bad userservices, poorly managed and processuel structur us not consumerfriendly at all.

Moje iskustvo s rentals je pomagao u svakom pogledu i odgovarao na svakom mom pitanju i savršen obavljen posao hvala vam puno.

Issues was promptly sorted out professionally

Very satisfied with service, fast and correct, polite attitude, thanks again ❤️

I needed help with my listing, I was getting really stressed with trying to sort, I messaged your rentals and a lovely lady called Anne quickly came to my rescue, she sorted out the problem swiftly, and when I also had a further problem, I messaged her and she answered my email in record time and once again it was sorted, she also checked my listing went on to help and make sure everything was OK, it was such a relief to have the assistance of a very knowledgeable thoughtful understanding person, so thank you Anne very much, you are brill

Cette expérience avec ces voyageurs de mauvaise foi à été parfaitement traitee par vos services, Merci pour vos interventions auprès du site vendeur et des voyageurs ainsi que pour votre accompagnement de qualité et efficace tout au long du traitement de cette problématique. Christophe (PALMERASOL)

User friendly interface and great support.
It is worth to pay little extra and get the support and visibility that we do not have with Airbnb and Booking.com.

Luis Holiday House is the best place for your stay, book now.
Zanzibar tropical Island

C'est nul archi nul. Propriétaires fuyez cette plateforme (en fait Agoda précisément). J'ai eu des réservations plusieurs mois avant l'arrivée potentielle des voyageurs. Donc l'hébergement est bloqué pendant des mois (4 mois) en pleine saison estivale, pour une longue période : une fois 1 mois, une fois 2 semaines. Puis tout d'un coup, le voyageur annule, le dernier jour possible pour que rien ne lui soit facturé... Pourquoi ils font ça ? Je ne sais pas. Enfin c'est vraiment une arnaque. Mais non ! Voilà ! Une saison de foutue ! Aucun dédommagement bien entendu.
JUSTE POUR INFORMER LE PUBLIC
J'ai déjà écrit à Your rentals avant de publier mon avis pour leur signaler ces agissements. Ils ne m'ont pas répondu... Maintenant que mon avis est public, ils me demandent de les contacter, pour faire bien auprès de leurs clients. Alors qu'en fait il n'en est rien. C'est juste de la communication. Rien d'autre!
C'est pas joli, joli Your Rentals !

We booked a short-term rental in Berlin through Your.Rentals (listed on Airbnb). The apartment was completely misrepresented: wrong address, a run-down former storefront next to a bar, with mold, exposed wires, no privacy, no fire safety, and only one key.

There was even a 1x1 meter hole in the bathroom ceiling, leading to a room above with a bathtub and a window facing our kitchen. We had no access to that space — which means someone else must have. That’s a massive safety and privacy concern.

We left after 15 minutes, used nothing, and immediately contacted Airbnb. They acknowledged the issue and partially covered our hotel costs. Your.Rentals, on the other hand, refused to take responsibility or issue a full refund, despite full documentation and the fact that we never stayed there.

Worse, they stopped responding and are clearly stalling until the review period expires.

This is not a professional platform. There's no accountability, no transparency, and no guest protection. They hide behind Airbnb and leave others to deal with the damage.

We will be reporting the listing and the company to Berlin authorities.

Avoid booking with Your.Rentals at all costs.

Update – August 2025:
Your.Rentals has replied here with a generic statement, but I have already contacted them multiple times with full documentation: timestamped photos, location history, and hotel receipts proving I left the property after minutes and never stayed there.

One of the most serious issues — a 1x1m open hole directly above the shower, leading into another room we had no access to — has been dismissed by them as a “private area.” This is not only irrelevant, it is a clear privacy and security breach.

They have refused a full refund and repeated the host’s statements without addressing any of the documented facts. The case is now reported to Berlin Ordnungsamt, and complaints are being prepared for the Norwegian Consumer Council (Forbrukerrådet) and the European Consumer Centre (ECC).

This is not about expectations — it is about guest safety, misrepresentation, and accountability.

Very useful PMS to manage tourist rentals. We manage many properties through Your Rentals and we are satisfied with the results. Great support and customer service.

Thank you for resolving my problem fast :)

I had a great experience working with Your.Rentals support team. My request was handled quickly, professionally, and with clear instructions. Nicole from the Product Support team was very kind and responsive. Thank you for the helpful guidance and friendly communication. Highly recommended for any property owners looking for reliable OTA support!

LIDIA was most helpful and patient whilst helping me resolve problems . Highly recommend

Asistencia rápida y detallada y en español. Muy recomendable. Felicitaciones a Lidia

Went beyond her job to help me & my family x