While I enjoy my desk, it unfortunately came with one entire side of LED's not working. I wish the LED lights were not broken. The wireless charger also does not charge my phone despite the lights bei... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I bought an X Rocker gaming chair second hand, and then accidentally broke the electronics on the side panel. I reached out to X Rocker asking if I could purchase a replacement panel, and they sent ou... Näytä lisää
Yritys on vastannut
My son’s gaming chair broke near the base. Even though it was out of warranty, the customer service team sent replacement parts to make it good. They responded swiftly and the parts arrived within thr... Näytä lisää
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Fantastic, innovative products that literally nobody else on the market is replicating. I've had half a dozen products from Xrocker now, everything from chairs, desks and bedside tables. The RGB light... Näytä lisää
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Yrityksen tiedot
Tietoja yrityksestä X Rocker UK
Yrityksen kirjoittama
About X Rocker UK
By Gamers, For Gamers.
Celebrating over 20 years of success in the industry, X Rocker is renowned for redefining home entertainment for gamers across the globe.
Our Mission
Making gaming accessible for the whole family is our mission. With X Rocker's huge product offering of gaming chairs and desks, to the world's first gamer beds, there's something for everyone to enhance their gameplay experience. As always, design and innovation are at the forefront of our vision as we continue to push the boundaries of gaming furniture in today's global market.
Game on.
Next-day delivery available from £9.99*
Thanks to our trusted delivery partners, we can deliver across the UK with free and fast shipping available on all products. T&C's apply.
Yhteystiedot
Valmas LTD. Bradford Road, HD6 4DJ, Brighouse, Yhdistynyt kuningaskunta
- 01274 683109
- www.xrocker.co.uk/pages/support
- xrocker.co.uk
4,3
Erinomainen
11 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 27 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
So so helpful and very quick replies!!
So so helpful and very quick replies!!!
Shout out to Sophie, Gareth and Britney ☺️ all been so so amazing
Thank you so much
9. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä X Rocker UK
Hello Sam,
Thank you for the review! We really appreciate the feedback, and we are delighted to hear that we were able to provide a positive experience. If you ever need further assistance, please do not hesitate to reach out ☺️
Kind regards,
Sophie
Excellent service
Excellent service - issue with chair dealt with via email resulting in a spare part being sent out FoC
6. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä X Rocker UK
Hi Richard,
Thank you for the review! We are thrilled to hear that our team were able to assist you and appreciate you taking the time to leave feedback 😊️
Kind regards,
Sophie
Asked for help and support within 24…
Asked for help and support within 24 hours response came through
Great customer service to a high standard
Offering a solution to my issue
A shout out to Britney, Gareth and Sophie' aswell as Ashley Howse🤞🏻
Thank you
9. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä X Rocker UK
Hi,
Thank you for the review! We are delighted to hear that we were able to help you with your issue. If you ever need any further assistance, please feel free to reach back out. 😊️
Kind regards,
Sophie
Vastaus yritykseltä X Rocker UK
Hello Catherine,
Thank you for the review! We hope you continue to enjoy your products. 😊️
Kind regards,
Sophie
5 stars, very helpful
Great customer support, Britney, Gareth and Sophie were so kind to help me out with a fuse issue in my rocker chair and offered to send me a replacement. thanks for the help
9. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä X Rocker UK
Hello Mert,
Thank you for the lovely review! We are very glad to hear that we were able to help you with your issue. If you ever need further assistance, please do not hesitate to reach back out, we are always happy to help 😊️
Kind regards,
Sophie
Honestly Great quality, staff and delivery service.
The bed i ordered is very nice. The Quality is great, It looks great and I sleep in it well. Though, I would change out the angled metal ladders, as they hurt your feet, and if your feat start sweating/are sweaty, it's easy to slip. Other then that, the product itself is great, staff we kind, and the delivery service was amazing. Solid 5 starts from me. I would also love the enter the makeover giveaway.
7. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä X Rocker UK
Hello Archie
thank you for the review! We are glad to hear everything went well with your purchase. We always note feedback and will be passing on your comments to our product team regarding the ladder. We will also pass on your kind compliments to our excellent warehouse team who achieve greatness every day!
Regards
XROCKER SUPPORT
Vastaus yritykseltä X Rocker UK
Hello James,
Thank you for the review! We are happy to hear you are enjoying your product.
Kind regards,
Sophie
I though X Rocker would of been of a…
I though X Rocker would of been of a good standard, previously purchased items. Bought the Gaming desk for my son, terrible instructions, and the quality was not what i was expecting at all. Would not recommend this desk and dont believe it will last very long at all.
29. kesäkuuta 2026
Vastaus yritykseltä X Rocker UK
Hello Fay
This doesn't sound right to us! We would be more than happy to get in contact to understand the issues with the product and assist with resolution for it. Our team have attempted to call today, if you would like to contact us then please open a support form on our website, we would be more than happy to help you with your product.
Smooth beginning to end
Chair was delivered fast, so easy to put togetger and feels great quality. Son loves it. Thanks.
1. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä X Rocker UK
Hi, thanks for the review! I am glad to hear that everything went well with your order. Please let us know if we can assist with anything in the future!
Kind regards
X ROCKER SUPPORT
Vastaus yritykseltä X Rocker UK
Hello Nick,
Thank you for the review. We are happy to hear about your positive experience with us at XRocker and hope you continue to enjoy your products!
Kind regards,
Sophie
Brilliant after Sales Support
My X Rocker chair developed a fault after 19 months of use. Sophie at X Rocker was very helpful and arranged for a spare part to be sent. It arrived very quickly after a few days. Thank you Sophie and X Rocker for providing excellent after sales support :)
4. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä X Rocker UK
Hello Richard
Thank you for the review! I'm glad to hear that the team and in particular Sophie was able to assist you with the issue.
We hope you continue to enjoy your X Rocker for many gaming sessions to come!
X Rocker Support
The price was cheep , like the building of the chair . Nothing last for ever . Thanks petet
The producted
24. kesäkuuta 2026
Vastaus yritykseltä X Rocker UK
Hello Peter
Thank you for the review! we are gald to hear you like the chair, please enjoy!
Kind regards
Gareth
Vastaus yritykseltä X Rocker UK
Hello Mark,
Thank you for the review! We are delighted to hear that your boy loves his XRocker product and that you had a positive experience with our customer service team. If you ever need any further assistance, please reach back out, we are always happy to help.
Kind regards,
Sophie
Customer support is incredible
Customer support is incredible. I had an issue and they were ready to solve my problem. Thanks xrocker, really
30. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä X Rocker UK
Hi Carlos,
Thank you for the great review! We are glad to hear that you had a good experience with our team and hope you continue to enjoy your product. If you ever need further assistance, please do not hesitate to reach back out.
Kind regards,
Sophie
Amazing company
Amazing company, needed some bolts for my chair and they responded so quickly and are hopefully sending out asap.
Blessings to their house :)
1. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä X Rocker UK
Hello Matthew,
Thank you for the review! We are really happy to hear that you had a positive experience with the customer service team and that we were able to help resolve your issue. If you ever have any other queries, please do not hesitate to contact us, we are always happy to help.
Kind regards,
Sophie
Great product - Best Buy
Great product
Well made and robust
Amazing amount of storage
This is THE best buy for my 7yr old son's room
18. kesäkuuta 2026
Vastaus yritykseltä X Rocker UK
Hello Esther
Thank you for the review! We are glad you like the X Rocker Electra Wardrobe, we hope that helps with lighting up the room!
Gareth
Rapid delivery and excellent product.
19. kesäkuuta 2026
Vastaus yritykseltä X Rocker UK
Hello Robert,
Thank you for the review, we are glad to hear that you like the X-Pro 4.1 Gaming Chair! If you are looking for tips on how to make the most out of your new gaming chair, please reach out to us at support, we will be happy to talk you through on how to maximise your experience!
Kind regards
Gareth
I Bought a gaming chair for my 10 year…
I Bought a gaming chair for my 10 year old son after he had an xrocker junior one since he was 6 so it was time for an upgrade to adults one that he could use for his gaming laptop as well as consoles . Unfortunately a problem occurred after 7 months with the mechanism that adjusts the back . I spoke to customer services who contacted me back after few days and they was happy to send out a replacement chair which my son is very happy about . Great service thank you so much Gareth 🙏
26. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä X Rocker UK
Hello Christoper,
Thank you for the lovely review! We are really happy to hear that the customer service team were able to assist you with a replacement chair and hope your son enjoys it! If you ever have any other queries, please do not hesitate to get in contact.
Kind regards,
Sophie
Same product 2 different prices.
Paid £339.99 off website on sale with mattress included. Just seen on amazon same bundle £292.00. Ok the product seems ok. But prices are way you. Its gone back up on the website now. And still its free delivery on amazon. They should be same price on over a 100 pound dearer. Buy of amazon. Not direct. I hope people see this and save them selves some money like i could have done.
26. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä X Rocker UK
Hello
Thank you for taking the time to share your feedback. We’re delighted to hear you’re happy with the bed, although we’re sorry to learn you were disappointed after seeing it available at a lower price elsewhere.
From time to time, prices can vary across different retailers and online marketplaces, particularly during promotional events such as Prime Day, where discounts may be applied independently of our own website pricing. We completely understand how frustrating it can be to see a lower price shortly after making a purchase.
We genuinely appreciate you choosing X Rocker and always strive to offer great value across all of our sales channels. Thank you again for your feedback, which has been shared with our team, and we hope you enjoy your new bed for many years to come.
If you decide to choose X Rocker in future, please do reach out to us first, we will always be happy to assist customers with finding the correct product and price for them.
Kind regards
X ROCKER
Perfect Customer Journey
Fast delivery. Product matched description. Easy to assemble. Would 100% recommend. Thank you
2. kesäkuuta 2026
Vastaus yritykseltä X Rocker UK
Hello Lizzie,
Thank you for the review! We are glad to hear that you are enjoying your product, and we are incredibly happy to hear you would recommend us. If you ever need anything further, please reach out.
Kind regards,
Sophie
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