While I enjoy my desk, it unfortunately came with one entire side of LED's not working. I wish the LED lights were not broken. The wireless charger also does not charge my phone despite the lights bei... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I bought an X Rocker gaming chair second hand, and then accidentally broke the electronics on the side panel. I reached out to X Rocker asking if I could purchase a replacement panel, and they sent ou... Näytä lisää
Yritys on vastannut
My son’s gaming chair broke near the base. Even though it was out of warranty, the customer service team sent replacement parts to make it good. They responded swiftly and the parts arrived within thr... Näytä lisää
Yritys on vastannut
Fantastic, innovative products that literally nobody else on the market is replicating. I've had half a dozen products from Xrocker now, everything from chairs, desks and bedside tables. The RGB light... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä X Rocker UK
Yrityksen kirjoittama
About X Rocker UK
By Gamers, For Gamers.
Celebrating over 20 years of success in the industry, X Rocker is renowned for redefining home entertainment for gamers across the globe.
Our Mission
Making gaming accessible for the whole family is our mission. With X Rocker's huge product offering of gaming chairs and desks, to the world's first gamer beds, there's something for everyone to enhance their gameplay experience. As always, design and innovation are at the forefront of our vision as we continue to push the boundaries of gaming furniture in today's global market.
Game on.
Next-day delivery available from £9.99*
Thanks to our trusted delivery partners, we can deliver across the UK with free and fast shipping available on all products. T&C's apply.
Yhteystiedot
Valmas LTD. Bradford Road, HD6 4DJ, Brighouse, Yhdistynyt kuningaskunta
- 01274 683109
- www.xrocker.co.uk/pages/support
- xrocker.co.uk
4,3
Erinomainen
11 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 27 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Elara
Bought the new Elara computer chair, came in 3 days, assembled easily with clear instructions and is incredibly comfortable.
18. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä X Rocker UK
Hi Jack!
Thank you for the review! We are delighted to hear such positive feedback on our newest exclusive release. 😊️
Kind regards,
Sophie
Fantastic company
Fantastic company. Quick delivery. Item was delivered and its been out up, its very sturdy, great quality.. will use again A* service
24. kesäkuuta 2026
Vastaus yritykseltä X Rocker UK
Hi Kirsty,
Thank you for the review! We are delighted to hear that you would use our services again and can not wait to see you again in the near future! We hope you continue to enjoy your products 😊️
Kind regards,
Sophie
Vastaus yritykseltä X Rocker UK
Hi eeje,
Thank you for the review! It is great to hear that you were able to grab some products in our X-Day sale and we hope you continue to enjoy them! 😊️
Kind regards,
Sophie
I was very happy with the help received…
I was very happy with the help received from Xrocker, communication was excellent and feel very confident contacting them again. all agents Britney, Gareth and Sophie where extremely helpful and put my mind at rest with the problem I had of needing new cables, I will be recommending them to my friends
10. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä X Rocker UK
Hi Clare,
Thank you for the review! We are delighted to hear that you had a positive and helpful experience with us here at XRocker support. If you ever need any further assistance, the team are always happy to help! 😊️
Kind regards,
Sophie
Vastaus yritykseltä X Rocker UK
Hello Neil,
Thank you for the review! We always appreciate feedback on the customer experience and we are delighted to hear that your experience was a positive one! We hope to see you again in the future. 😊️
Kind regards,
Sophie
I still have not recieved my order…
I still have not recieved my order after 5 delivery attempts yodel is a joke
10. heinäkuuta 2026
Vastaus yritykseltä X Rocker UK
Hello Ann,
Thank you for the review! We really appreciate the feedback. This is not the customer experience we aim for and this feedback helps us work to improve our services for all our customers.
It was great to get in contact with you today and hopefully work to resolve this issue for you. We are always happy to help and if you need further assistance please never hesitate to reach out to us!😊️
Kind regards,
Sophie
Nice items arrived quickly easy to…
Nice items arrived quickly easy to assemble my son v happy great for teens bedroom
6. heinäkuuta 2026
Vastaus yritykseltä X Rocker UK
Hi Lorna,
Thank you for the review. It is great to hear that you items arrived on time and we are even happier to hear that your son is loving his products. We hope to see you again in the future 😊️
Kind regards,
Sophie
Like these chairs it’s the second one…
Like these chairs it’s the second one I’ve bought thankyou x
9. heinäkuuta 2026
Vastaus yritykseltä X Rocker UK
Hello Gillian,
Thank you for the review! We are delighted to hear that you are enjoying your chair and that you are a returning customer. Thank you! 😊️
Kind regards,
Sophie
I got a gaming bunk bed the led light…
I got a gaming bunk bed the led light are unbelievably good at night and day and the shelf’s make it look so good
16. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä X Rocker UK
Hi Jingo!
Thank you for the review! It is great to hear that you are enjoying your gaming bunk bed! We hope to see you again soon 😊
Kind regards,
Sophie
Vastaus yritykseltä X Rocker UK
Hello Tung,
Thank you for the review! We are delighted to hear that you are happy with your product and the delivery process. We hope to see you again in the future 😊️
Kind regards,
Sophie
Arrived quickly and undamaged
Arrived quickly and undamaged. Opened today 16.7.26 for Grandsons birthday and he seems very pleased with it
8. heinäkuuta 2026
Vastaus yritykseltä X Rocker UK
Hi Mrs Ponder!
Thank you for the review! We are glad to hear that your parcel arrived safe and well and hope your grandson has a great birthday. 😊️
Kind regards,
Sophie
Ordered a gaming bed with mattress 2…
Ordered a gaming bed with mattress 2 days ago, the bed has arrived but no mattress hasn’t. It doesn’t specify on the website that mattress isn’t shipped with the bed. Sent email and rang customer service to be told mattress is shipped separately. I had took old bed down and gave it away with mattress. So now my son has nothing to sleep on until this mattress arrives. Still customer service wasn’t much help at all no time frame of when mattress will arrive or any apology of sorts. I ordered directly from the xrocker website. Who sends a bed with no Mattress let lone not mention its 2 separate shipments. So I feel stuck in limbo as have no clue on when mattress will arrive. Not an email or anything with any dates times. Quite disappointed in all honesty
16. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä X Rocker UK
Hi Victoria,
Thank you for the review! We are sorry to hear about your poor experience here at XRocker. This is not the level of customer service or customer satisfaction we aim for and we appreciate your feedback. We can assure you that this feedback has been taken onboard and will be reflected on to improve our services.
We have reached out this morning, and hope that we were able to provide you with the information required and a suitable resolution. If you need further assistance, please do not hesitate to reach back out to us 😊️
Kind regards,
Sophie
Bought my son a TV gaming bed
Bought my son a TV gaming bed. Its good quality and easy to put together.
6. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä X Rocker UK
Hi L,
Thank you for the review! We are delighted to hear that your son is enjoying his TV gaming bed. We hope to see you again in the near future 😊️
Kind regards,
Sophie
I was given great support by the team…
I was given great support by the team to source missing parts for my sons bed after a home move and saved buying a new bed , this has been extremely helpful at this time , shout out to Sophie , Britney , and Gareth 🤩
14. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä X Rocker UK
Hello Lauren,
Thank you for the review! We are delighted to hear that we were able to assist you with your query, and that your son will be able to continue enjoying his bed! 😊️
Kind regards,
Sophie
mid sleeper for my 9 year old
Bought mid sleeper for my 9 year old with tv bracket attached which was perfect for his small room. He absolutely LOVES it. Looks really cool in his room, needed 2 people or at least someone a bit DIY savvy and patience to hold it together and put it together. Would consider buying from this brand again
17. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä X Rocker UK
Hello Kristi,
Thank you for the review! We are delighted to hear that your son loves his bed, and we hope to see you again soon 😊️
Kind regards,
Sophie
Quick delivery and a nice looking…
Quick delivery and a nice looking product. Only been up two nights but our son said it’s comfortable.
3. heinäkuuta 2026
Vastaus yritykseltä X Rocker UK
Hello Clair,
Thank you for the review! We are very glad to hear your son is comfortable and enjoying his product. If you need anything further, please reach out 😊️
Kind regards,
Sophie
Amazing bed quality easy to assemble
14. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä X Rocker UK
Hi Stevie,
Thank you for the review! It is great to hear that you are happy with your product and have had a positive experience with us here at XRocker. If you ever need anything further, please do not hesitate to get in contact. 😊️
Kind regards,
Sophie
Emailed them as purchased a used chair…
Emailed them as purchased a used chair and it didn’t come with the cables. They offered to send free of charge
13. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä X Rocker UK
Hello David,
Thank you for the review! We are glad to hear we were able to help and hope your cables are with you soon 😊️
Kind regards,
Sophie
Quality company all around
The bed we ordered was brilliant quality and my son absolutely loves it, was skeptical about having a metal bunk bed but this is brilliant. Unfortunately due to a major leak in my son’s bedroom we had to dismantle the bed for a long period of time and when we started to reassemble discovered we had misplaced all the screws and bolts! I contacted customer service to explain my issue and they were fabulous, particularly Brit, Gareth and Sophie! Brilliant quality and brilliant customer service.
9. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä X Rocker UK
Hello Lucy
Thank you for the review! We are so glad to hear that we were able to assist with the bolts. If there is anything we can do to help further, don't hesitate to contact us again!
X Rocker Support team
On time deliverd when said it would be.
1. heinäkuuta 2026
Vastaus yritykseltä X Rocker UK
Hi,
Thank you for the review! We are glad to hear your product has arrived safe and well, and hope you enjoy. 😊️
Kind regards,
Sophie
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