While I enjoy my desk, it unfortunately came with one entire side of LED's not working. I wish the LED lights were not broken. The wireless charger also does not charge my phone despite the lights bei... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I bought an X Rocker gaming chair second hand, and then accidentally broke the electronics on the side panel. I reached out to X Rocker asking if I could purchase a replacement panel, and they sent ou... Näytä lisää
Yritys on vastannut
My son’s gaming chair broke near the base. Even though it was out of warranty, the customer service team sent replacement parts to make it good. They responded swiftly and the parts arrived within thr... Näytä lisää
Yritys on vastannut
Fantastic, innovative products that literally nobody else on the market is replicating. I've had half a dozen products from Xrocker now, everything from chairs, desks and bedside tables. The RGB light... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä X Rocker UK
Yrityksen kirjoittama
About X Rocker UK
By Gamers, For Gamers.
Celebrating over 20 years of success in the industry, X Rocker is renowned for redefining home entertainment for gamers across the globe.
Our Mission
Making gaming accessible for the whole family is our mission. With X Rocker's huge product offering of gaming chairs and desks, to the world's first gamer beds, there's something for everyone to enhance their gameplay experience. As always, design and innovation are at the forefront of our vision as we continue to push the boundaries of gaming furniture in today's global market.
Game on.
Next-day delivery available from £9.99*
Thanks to our trusted delivery partners, we can deliver across the UK with free and fast shipping available on all products. T&C's apply.
Yhteystiedot
Valmas LTD. Bradford Road, HD6 4DJ, Brighouse, Yhdistynyt kuningaskunta
- 01274 683109
- www.xrocker.co.uk/pages/support
- xrocker.co.uk
4,3
Erinomainen
11 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 27 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Fast delivery ,easy assembley .
31. heinäkuuta 2026
Vastaus yritykseltä X Rocker UK
Hello Ian
Thank you for the great review, we are glad everything went well with your Carbon-Tek Gaming Desk!
If you need anything, please let us know!
X ROCKER SUPPORT
Bed is not great it was delivered and…
Bed is not great it was delivered and the desk was broken I called and now waiting new desk such a inconvenience
3. elokuuta 2026
Vastaus yritykseltä X Rocker UK
Hi Abigale,
Thank you for the review! We are really sorry to hear that your XRocker product did not meet expectations, and we apologise for the wait whilst we have been working on resolving this issue. We never want to leave our customers feeling disappointed or inconvenienced. We take all feedback, negative and positive very seriously, and always use this feedback to continue improving and reviewing our services, we thank you for your feedback and honesty.
We have reached out with a resolution to your issue this morning in hopes of getting this resolved for you. We are always happy to help and If you ever need any further assistance please do not hesitate to get back in contact. 😊️
Kind regards, 😊️🎮️
XR Support
Vastaus yritykseltä X Rocker UK
Hi,
Thank you for the review! We are glad to hear you are happy with the quality of your items! 😊️
Kind regards, 😊️🎮️
XR Support
Vastaus yritykseltä X Rocker UK
Hello Abuu,
Thank you for the review! We are delighted to hear that you find your XRocker products fun and exciting, and we hope you continue to enjoy! 😊️
Kind regards, 😊️🎮️
XR Support
The chair went together well and is…
The chair went together well and is well made. It isn’t quite as comfortable as I’d hoped. I think the chair is designed for someone bigger and smaller than me. Either big enough for the chair as it is or small enough to curl in it.
I would recommend x rocker quality but this chair is not as comfortable as my son’s x rocker from a couple of years ago.
31. heinäkuuta 2026
Vastaus yritykseltä X Rocker UK
Hi Joanna,
Thank you for the review! We really appreciate the feedback, and we are disappointed to hear that the chair was not as comfortable as you had hoped. We have taken your feedback on board! However, we are happy to hear that the assembly went well and that you are happy with the quality. 😊️
Kind regards, 😊️🎮️
XR Support
Vastaus yritykseltä X Rocker UK
Hi,
Thank you for the review! We are very happy to hear that you are enjoying your XRocker product and that the delivery was speedy! We hope you continue to enjoy😊️
Kind regards 😊️🎮️
XR Support
Vastaus yritykseltä X Rocker UK
Hello Gareth,
Thank you for the review! We are delighted to hear your delivery went well and hope you enjoy your products! 😊️
Kind regards, 😊️🎮️
XR Support
Floor rocker snapped in half
The chair hinge snapped after 3 months my autistic son was inconsolable. Xrocker weren’t interested so I went to someone else to buy a floor rocker. Wouldn’t bother buying off them
23. lokakuuta 2025
Vastaus yritykseltä X Rocker UK
Hi Smiler
Thank you for the review! We are really sorry to hear about this experience. As we are struggling to find any previous communications regarding this issue in our system, we have reached out to you through email to try and understand where this went wrong. We appreciate all feedback from our customers and want to assure all feedback is noted so we can use this to improve our services. Please feel free to reach back out to us and we can see how we can help further and hopefully turn this experience around for you. 😊
Kind regards 😊🎮
XR Support
Xrocker gaming bunk.
Came within given timescale, bedframe was well packaged. The p.c chair came the following day . Instruction were very clear on how to build the bedframe took me no time at all, The frame work is well made and the weldes are neat and tidy. I am well pleased . The p.c chair went together easily and the frame and fabric are quite exquisite , the sewing is neat with no loose threads . In all the whole process from the website to delivery was very good. Bedframe and chair look very cool ,esp now all our sons devices and accessories are in place . Many thanks .
27. heinäkuuta 2026
Vastaus yritykseltä X Rocker UK
Hello Colin,
Thank you for the review! We really appreciate the detailed feedback and are delighted to hear that you are enjoying your XRocker products. Thank you for taking your time to review us 😊️
Kind regards 🎮️😊️
XR Support
Vastaus yritykseltä X Rocker UK
Hi Mick,
Thank you for the great review! It is great to hear that you are enjoying your XRocker chair. We hope to see you again soon in the future! 😊️
Kind regards 🎮️😊️
XR Support
I love my xrocker gaming chair
I love my xrocker gaming chair! Thanks so much.
3. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä X Rocker UK
Hello Caleb
This is great to hear and we hope that you continue to love your X Rocker chair!
All the best
XR Support
Fabulous chair stylish comfortable
My son absolutely loves the chair stating it's a Fabulous chair, stylish and comfortable. Making his gaming experience special in every way.
2. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä X Rocker UK
Hi Valerie,
Thank you for the review! It is amazing to hear that your son is enjoying his XRocker chair. At XRocker we appreciate how important a good set up is for a great gaming experience, we hope your son continues to enjoy 😊️
Kind regards 😊️🎮️
XR Support
The quality and how quick the delivery…
The quality and how quick the delivery was
11. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä X Rocker UK
Hi Chloe,
Thank you for the review! We are very happy to hear that delivery was quick and that you are enjoying your product! 😊️
Kind regards 😊️🎮️
XR Support
Fantastic company
Brilliant customer service who go out of their way to help. Really prompt delivery and the quality of the furniture is excellent. My son is over the moon with his cool gaming room.
20. heinäkuuta 2026
Vastaus yritykseltä X Rocker UK
Hello Catherine,
Thank you for the great review! We are delighted to hear that our customer service team were able to help you and that you had such a positive experience. We are always happy to help! We are also delighted to hear that your son is loving his XRocker products, we hope he continues to enjoy! 😊️
Kind regards, 😊️🎮️
XR Support
Xrocker compact lumino
I reached out to report a damaged desk mat and I was resonded to very quickly.
The team were very helpful through emails and resolved my issue immediately. I am very happy with the customer service I received.
Thank you
31. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä X Rocker UK
Hi Lisa!
Thank you for the review! We are very glad to hear we were able to assist you at XR Support! We are always happy to help 😊️
Kind regards,
XR SUPPORT 😊️🎮️
Excellent customer service received…
Excellent customer service received (from Sophie) when I reached out to them after some of the LED lights stopped working on my son's gaming desk. I received a same day reply with various things to try and managed to get it fully working again by changing some settings in the app. Happy son and happy dad again.
29. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä X Rocker UK
Hi MW,
Thank you for the review! We are delighted to hear that you had such a positive experience with us here at XR support and that we were able to assist you with the problem so that you could continue to enjoy your product. We are always happy to help! 😊️
Kind Regards😊🎮
XR Support
Vastaus yritykseltä X Rocker UK
Hello Paul,
Thank you for the review! We are very happy to hear that you are enjoying your new bed! 😊️
Kind regards,
Sophie
Very comfy chair
Very comfy chair, easy to assemble alone and very fast delivery. Incredibly happy with my purchase
20. heinäkuuta 2026
Vastaus yritykseltä X Rocker UK
Hi Danielle!
Thank you for the review! We are delighted to hear that you are happy with your chair, and we hope to see you again in the near future 😊️
Kind regards,
Sophie
Super fast delivery and my son loves…
Super fast delivery and my son loves his RGB jr desk. He can’t stop talking about how he loves his new desk.
25. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä X Rocker UK
Hello Dagmar,
This is great to hear! Thank you so much for the great review and we hope you continue to enjoy your new X Rocker :)
XR Support
Sophie was great at addressing the…
Sophie was great at addressing the serious issues I faced previously. The product sent was fantastic and little boy very happy! Will use again now.
16. heinäkuuta 2026
Vastaus yritykseltä X Rocker UK
Hi Anthony,
Thank you for the review! I am delighted to hear that we were able to turn around your experience with us here at XRocker and it is great to hear that you would use our brand again in the future. If you ever need any further assistance, please do not hesitate to contact us 😊️
Kind regards,
Sophie
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