Warner Leisure Hotels Arvostelua 

This was my second visit to Littlecote, returning because I enjoyed my first visit so much. It has such a good, friendly atmosphere and the staff are so obliging and happy. Obviously, they are well-trained! The food offered cannot be faulted, it is second to none. The entertainment was quite good but outstanding was the compere, Steve Holly, who was very funny and entertaining.

Good luck if you have to phone customer services....
On the phone for THREE DAYS! to query a booking....NEVER MANAGED TO SPEAK TO A HUMAN!!!
They must be so inundated, that ANY STAFF! ( if any!) seem to be on a permanent tea break!....
FORGET,and i mean FORGET emailing a query BECAUSE YOU WILL NEVER GET A REPLY.......
Warners treat their customers with UTTER CONTEMPT...

My sister, my husband and I have booked a break at Nidd Hall for May. My sister has just been diagnosed with terminal cancer and will not live that long to go on this weekend break according to her consultant. We contacted warners and were told no refunds for her room. No refund because she did not take out the insurance. We wrote to the ceo of warners with documentary evidence of her longevity and today received a phone call, still denying this dying woman her refund of £381.00. Bearing in mind we are two months away from the date of the break, Warners could quite easily resell this disabled room. However they are not willing to do anything at all to give her back her money which she desperately needs for end of life care. She is a widow on state pension and very low income. I am so totally disgusted with the way this woman has been treated, very eager to take your money but not willing to show any compassion at all. Incidentally the Insurance is not a guarantee of monetary refund, just a credit note and to rebook for a fee. What more is there to say but buyer beware as this company do not have a shred of compassion or understanding for a dying women. Shame on you.

Took six hours to get through and service by agent was very unhelpful, charge top prices but the service is bargain basement. Avoid customer service they offer none.

Stayed at Sinah Warren on the last weekend in January. We have been customers since 2009 and have visited many Warners hotels.

We have noticed since 2020 that the Warners experience has taken a nose dive. They used to be excellent and couldn’t do enough for you. So many things have changed. You used to get a little money off booklet when you arrived to spend at the coffee shop and spa alas no more. Photocopied print out itineraries, shabby hotels, questionable cleaning practices. Poor food choices, less table service, charging for activities, less indoor games and activities, no little prizes (free coffee) for winning games. Poor swimming pool facilities. Yet the prices are going up and up.

This stay was the worst. The grounds were sodden and pathways flooded (I know we’ve had a lot of rain but if the infrastructure was good it wouldn’t be an issue). The jacuzzi was not working and people said the pool was cold. We always strip the bed when we end a stay and put all dirty linen and towels in the shower. We were horrified to find two blood stains on the mattress protector. Heaven only knows how long they had been there (I stripped this as well and threw it in the shower). I complained to reception and they didn’t seem bothered in the slightest but just rang the head of housekeeping. WHAT! I complained when we got home and it took 3 weeks for them to respond and gave us a £20 voucher.

We’ve always enjoyed our warners stays but not anymore. We will spend our money elsewhere instead!

10 years of visiting Warner hotels here is an honest review and the pros and cons of Thoresby Hall. Group of 4 went to celebrate a special birthday. The negatives out way the positives. Many people were complaining and said they would not visit again.

It is a new Reserve Hotel which was:
The worst Warner hotel I have been to because:
Smelly rooms
None of the usual activities. Only 4 all weekend
Have to pay extra, £19.95 per person for dinner and £6.95pp and for breakfast if you would like waiter service
No printed itinerary
Hardly any waiters. Scan a QR code on the table and order drinks.
Pitch & put & croquet greens in a terrible condition
Swimming pool and bubble pool cold

Positives

Clean
Beautiful old building and rooms.
Food good in the Market Kitchen
Big bed, nicely decorated, enough storage. Good shower. New Fluffy robes
Help with luggage on arrival
Sweet Sensation and Kate Bush entertainment very good.
Lovely biscuits and hot Chocolate as in all the hotels
Location good

Negatives

Minimal free activities

2 Deluxe bedrooms in new block
One bedroom the smell of sewage was so strong after an hour. Had to move to a room with no drawers and very noisy from the building opposite (generator/air conditioning.)
Other bedroom Bathroom smelt of drains.
No fresh milk in fridge
Stains on carpet
Bathroom door and frame needs painting.

Misleading advertising on website. Garden with plunge pool and sauna etc. not open

Activities are minimal and repeated both days. See photo. None of the regular activities ie. Quizzes, shuffleboard, Kurling, dance classes etc.
No printed itinerary at the beginning of your stay. Have to scan a barcode on a mobile to find out what's happening. Not easy. Wouldn't give me a paper copy at reception.
WiFi not good

Blue room - booked for dinners. Didn't see on my Warners Stay and was shocked when had to pay £19.95pp for the experience. Beautiful room but Formica tables and fittings spoilt the setting. No tablecloths. Menu changed each season. Fish cake starters cold and the poached egg cold and hard. Duck breasts were 4" x 1" strips x 2. Did not taste of duck, were difficult to cut and very chewy. The cauliflower main was burnt. The venison pie had 2 pieces of venison in it. Deserts - lemon posset didn't taste of lemon and had frozen fruit on top. Bread and butter pudding was dry and no currents/sultanas in it - bland. Steak to share good. £5 supplement.
Friday night Manager Katie was rude to customers. Needs to be trained. Poor service. 20 minutes wait for a drink.
Saturday night Service excellent. Assistant Manager named Lovely and waitress were very attentive friendly and good
Only option if you like waiter service.

Market kitchen
Our table was very close to others and difficult to move around.
No table service now - all buffet. Not easy if you have mobility issues
15 minute wait for scrambled egg. Gave up.
No glasses for water/juices on one occasion
Not enough waiting staff. Didn't remove plates when finished. Trying to find staff to order tea and coffee. No teaspoons and one morning only water in the teapots.
More staff and more training needed

Pitch and Put green is terrible. Bumpy, moss, long patches of grass and a molehill.

Croquet lawn next to pitch & put. Same condition. Needs attention. Equipment needs replacing. Hut needs painting.

Laser pistol court not used.
Axe Throwing not available
Archery - 12 people. £12.50pp - Had 3 turns
Rifle shooting - 12 people £12.50pp - only 2 turns
Swimming pool/bubble pool cold. No jacuzzi
Snooker table not level. Kitchen staff next door were loud and swearing at one point.

Singer before main event was the same singer after the main event in the bar/lounge. Always used to be a different singer.

Difficult to order drinks in the entertainment room. Have to scan a qr code on your table and go through a menu (if the WiFi is working in that area)

The product is fine. Customer service is non existent. I’ve just spent over an hour, on line, waiting for a customer service agent to join the conversation. It didn’t happen. I spent 50 minutes on the phone, waiting for customer services to answer. It didn’t happen.

I was tempted to give 1 star, but that would be a bit unfair.
The renovations to bedrooms and hospitality areas at Thoresby are very impressive.HOWEVER, as so many people have said, the owners of Warners seem to think that the guest age needs to be lowered. Online booking is not as straightforward as before, and Customer Service is hopeless.
A board member should take time once a week to read the recent reviews, and demand answers from the Managers.
It's slipping away chaps

Why is your website such a mess. It’s virtually impossible to book a holiday with you and unless you make it simpler then I for one will not be booking with you.

Warner’s have to have the worst customer care ever. They don’t reply to emails, the phones just ring out, they allegedly will call you back within two hours … doesn’t happen … and now they’ve cut their phone service from 9 - 1 . I have a funny feeling if I rang the ‘book a holiday’ button they’d answer in a flash , but I won’t be booking again.

My first visit to a Warners Hotel and my last.Not suitable for single guests .Not value for money expected more. .break advertised Bed breakfast evening meal £463.Paid double as I was single (2 breakfasts and evening meals)upgrade was suggested £100 .Okay.Then for some reason £175 added for evening meals£1,101 the room not even slightly luxurious or cleanong up to standard.The grounds were stunning and the staff good.
Waiter FLavio Ribeira was exceptional above and beyond. I am 93 and nothing was too much trouble.

We stayed in an Historic Room at Nidd Hall for the 70s weekend at the end of November 2025. We have stayed at a number of Warner establishments over the years and, in our opinion, the level of cleaning in the rooms and the level of service and quality of food on offer in the restaurants has declined as Warners seek to reduce costs but increase prices. At the time of our stay in November, Nidd Hall was undergoing renovation and we had to endure the smell of emulsion and gloss paint during our entire stay as the decorators moved in to paint the corridor outside our room over the weekend.

The over-riding memory of our trip however will be that we arrived on the Friday, feeling hale and hearty, but our weekend was ruined as we both succumbed to NOROVIRUS during the course of Sunday afternoon and evening. We were both so ill we were unable to leave on the Monday as expected and had to stay until Tuesday morning in order to recover sufficiently to be able to make the long, 150 mile drive home. As we were leaving on the Tuesday, a member of staff told us that a number of other guests had been similarly taken ill during the weekend. In our opinion the hotel should have been closed down for an extensive deep clean.

As a result of our experience at Nidd Hall we have decided that Warners no longer offers the level of service or cleanliness that we expect and we will not be booking with them again.

Food excellent, entertainment amazing. But the staff… Surly, inhospitable, unfriendly, so obviously counting the days til they get off. What a shame. None seemed happy. And that was obvious. What a shame.

Warner hotels are not value for money anymore.
Unfortunately I have cancelled my booking at Norton Grange.
Bembridge accomodation is acceptable but the food is
unappealing veg and roast potatoes and all meat was very tough.
Warners you need to spend money on your hotels and your food variety. Also customers service is no more you have to get everything yourself apart from starter and pudding. Breakfast help yourself including drinks from machines. Cleaning was cut down too. This is definitely going down quicker than the TITANIC. I would advise you to go on a cruise for better value not warners. Customer guest services head office phoned me nothing but excuses to hand. Like if you read the small print it says subject to availability of facilities. Also I was told all warners are going self service as it's a top management decision and all the services they have changed will not be reinstated. I asked would you be happy all I got was I can't comment on that and I am not going too. I told here I will not book again. Her reply was very sorry to hear that. SO BE WARNED spend your money elsewhere if you want value, quality and customer service for your hard earned money.

Our room in Heythrop Park was dirty and the sliding door to the bathroom was off the runners. I rang reception who told me there was no maintenance available, so as I was concerned it may fall off completely and injure one of us, I fixed it myself. Despite having booked times for dining in their buffet style restaurant, we were still made to queue for 40 minutes for a table, despite at least 8 tables being empty waiting to be cleared away and re laid. When we finally got a table the plates were dripping wet (3 napkins needed to dry them) the food was mediocre and barely warm. I asked for the duty manager, and she told me she was actually the food and beverage manager, and offered to refund the poor dinner and breakfast plus a bit extra as an apology, which I accepted. However, this refund never arrived (hence the poor review which I would not have written had they kept their word). I also found out the price on the menu for Irish coffees was less than they actually charged, so this is probably the case for all drinks. I have had better experiences at Premier Inn

I agree that Thorsby Hall is little more than a building site right now - far worse than we had been warned.
We had a two night break to celebrate our golden wedding in November. As rooms are no longer serviced on the first full day ours was not serviced at all.
The dinner menu in the Blue Room offers little choice and is only changed seasonally.
There is a policy that toast is not available at breakfast in the Blue Room, yet is provided in abundance in the breakfast buffet in the Market Kitchen!
We visited Thorsby Hall when it first opened in 2000. We couldn’t believe how the standards have deteriorated. We won’t be returning.

I have been a customer for over 11 years and have never experienced the shabby and dirty accommodation that we was allocated on this visit to Gunton Hall. The shower tray was ingrained with dirt and sticky. An upholstered chair had 3 buttons where the tops had come off leaving sharp metal. I went to see the duty manager at 3.20pm but he did not start until 5pm. Reception said they would send a housekeeping manager but a team leader arrived with cleaning materials. This was not going to fix the problem. She went to see if another room was available but unfortunately they were full. At my suggestion she fetched rubber shower mats and cut off the buttons. The room was also very grubby and dusty. I took photos of shower tray, chair and shabby window/wall. I saw duty manager at about 5.15 who hardly glanced at the photos. He asked me to email these to reception so they could be sent to property management to see if they could get an investment to upgrade the rooms. I also complained about having to now pay for activities which used to be included. I understand why but it is an extra cost. Also complained about buffet only service. 11 years ago it was table service. He said people prefer it. No offer of any compensation not even a bottle of wine, which we used to get left in the room on arrival. The next morning I also dicovered that you now fetch your own tea/coffee from a drinks dispenser. This is no longer a restaurant but a self service cafe. Food OK but not great. Glass of wine £9.95. Everything has gone downhill drastically. Decided to make best of it. On the Saturday/Sunday I was violently sick and I am sure it was food poisoning but how do you prove it. I felt so ill I left on Sunday lunchtime instead of Monday morning suggesting to the receptionist that the room was deep cleaned. I filled in an online complaints form (the only way you can complain) on Tuesday 11th November. I had a telephone call on Monday 1st December offering me a £70 voucher. I said I would not be likely to be going to Warners again. Upped the offer to £100 vouchers. I refused. Said I wanted £100 cash refund. The 3 nights had cost over £600. Would have to be referred to a manager. I received a phone call on 4th December with £50 cash refund. I still asked for £100 but £50 maximum refund as per their policy. I told her not happy and would take it further. It made no difference and will only be £50 and THEY will close the complaint. There is no customer service with this company. As you can probably guess I am not happy with this. Up until now I had not put a review on but now feel that everyone needs to know just how Warners deal with complaints. I will definitely not return to any Warner Hotel.

Warner Hotels have gone downhill over the last few years. It is all about saving costs, there is no room servicing the day after you arrive, yet even the budget hotel chains will service your room every day if you want it! They aren't allowing the cleaners enough time to clean rooms, so our room at Littlecote House was pretty grubby and in need of refurbishment. In fact the whole hotel was looking rundown with badly worn carpets and marked / dirty paintwork. Food is the same menu it has been for the last 3-4 years and if you go to one of the more prestigious hotels like Thoresby that has a choice of restaurants, they have now introduced a surcharge for this. Customer service is appalling, no point complaining about anything as they won't do anything about it. It is telling that they don't reply to online reviews, basically they don't give a damn. We won't be staying again as they would sooner lose a customer who has spent £6k with them in 18 months, than refund me (£40) for the reserved seating I had to purchase to guarantee we could see the evening entertainment we had paid for as part of the break. Head office claim that entertainment is complimentary and therefore seating is on a first come first served basis, what utter rubbish.

It was not exactly great sadly. Our room was lovely but not what I would call perfectly clean! Three out of four drawers in the chest of drawers would not open and 2 handles broken, bedside tables similar and glass top was sticky and filthy. When plumping up the pillows, behind the bed was full of fluff and did not want to venture further! Delightful building and beautiful grounds. Beware of hidden extras including evening meal in the Bistro! Slice of cake £5 etc. Sadly will not be going back to Studley! Potter's is much better value for same money!

Lovely staff, but management cuts and poor standards really let it down.

We stayed at Warner’s Alvaston Hall Hotel for two nights (£440 for two people with breakfast and dinner). The hotel was warm, the entertainment generally good, and the staff genuinely friendly and hardworking — they’re the best part of the place.

But for the price, standards were disappointing. Our room wasn’t serviced on the second day — no towels, bins not emptied, no cleaning. I was told it’s been stopped “due to the cost-of-living crisis” and that towels could be collected from reception. I later saw a leaflet mentioning it, but that’s not proper notice — at £200+ a night, I absolutely expect my room to be serviced daily.

There was mould on the bathroom ceiling, dust behind the TV, and a stained toilet seat — clear signs of poor deep cleaning. The spa wasn’t well maintained either. Breakfast was very basic and limited, while dinner was good, which made the contrast even more obvious. Tea and coffee now come with awful wooden stirers and cheap cups etc. Prices for drinks and food are extortionate.

I don’t blame the cleaning staff — they clearly care but aren’t being given enough hours or time to do their jobs properly. It’s management decisions that have caused this.

It’s also worth noting that Warner is now owned by Blackstone, one of the richest private-equity firms in the world — the same group that once owned Butlin’s and Haven. Since that takeover, guests across all these brands have noticed the same pattern: higher prices, fewer staff, and lower standards. It’s hard to believe a company managing billions in assets needs to save money by cutting cleaners’ hours or skipping daily room service.

Also, Warner never replies to reviews, which says a lot about how little guest feedback seems to matter.

For such high prices, this was a real disappointment. Warner needs to rethink its priorities — and start valuing both guests and staff.

We've been here 4 times but won't be back after this time.

See my photos attached of the mould etc...