Warner Leisure Hotels Arvostelua 

Extremely disappointed, we were really looking forward to our visit to Bodelwyddan Castle in North Wales. However very little lived up to expectations, our accommodation was in a garden room which is about five minutes walk away from the main building. Whilst the room was comfortable it was far from being clean and the daily room service amounted to very little and did not include the first day of visit. By the way if you are expecting the fountains in the central pond you will be disappointed as these aren’t working and according to one of the gardeners not likely to be any time soon !!
The food leaves a lot to be desired, the waiters serve your starter and dessert but you are required to serve yourself for your main course from the hot plates and dishes similar to a motorway service station. The food on offer is not good quality and if you are not someone who likes to eat early you will be left with limited choice. We had booked to dine at 7.30pm. This doesn’t happen as everything is being cleared away by then and you are encouraged to dine early. The idea you are allocated a table for the duration of your stay is just another example of something which doesn’t happen, we had three table during our stay.
The hotel was very overcrowded and does not serve lunch in the dining room there is only one cafe on site which serves lunch and queues are a daily accurace
Overall we feel it was a very expensive mistake which goes without saying we will not be repeating.

Management take notice as reviews such as this won’t go unnoticed for long !!

Recently stayed at Nidd Hall.
We stayed for two nights in a Royale Room. Room was cleaner than on our last visit.
No milk in the fridge on this stay was a disappointment plus no room service on the first morning which now seems to be the new cut back of services!!!!! Not what you expect in a hotel of this standard!!
Trying to contact the hotel by phone to check availability of a particular room is now impossible as the number just rings out, so we ended up speaking to the main booking hub that basically know nothing about the hotel, its layout or specific room availability. Due to this we nearly didn’t bother booking with Warner!
Market Kitchen restaurant is now all self service with fewer staff clearing tables, OK for the fit and able but not so good for the elderly guests of which there are many!
Entertainment was much better than during our last stay with less ballroom dancing!!
Hotel main areas have had new carpeting fitted so it looks a lot fresher.
Grounds & gardens are always well kept at Nidd Hall and the leisure club is good.
A nice new addition was the lunchtime BBQ with live singer on the outside terrace, weather permitting.
Hotel location near Harrogate is the main reason we chose it but the standards have definitely lowered over the past 6 years.
Come on Warner up your game or else you will definitely lose your many repeat guests!

We stayed at Bodelwyddan Castle for 4 nights as part of the Costa Folk Festival. We had never stayed at a Warner Hotel before but have friends who have. Upon arrival all looked good. Impressive and interesting property with good facilities. After check-in we went to our room to find that the room had some issues. One of the radiators had been removed from the wall and was left on the floor. The wall where it was removed from was damaged and full of holes where the radiator was attached to. The door to the room was in poor repair and did not close properly. It was also last painted when the castle was built. I then discovered that despite the Warner WiFi promise we had no signal in our room. We then experienced the Warner customer service approach. We reported the issues of which no WiFi was the most important. We were assured that the “man” who could help would be on duty tomorrow. Tomorrow came but no “man” appeared. Went back to reception who seemed bemused that I expected WiFi in an old building. I explained that the lack of remedial action and poor customer service were unacceptable. I asked to speak to the manager - none appeared. Resigned to having no WiFi or help at the location I contacted “Customer Care”. This online service is designed to placate guests without actually doing anything. It did nothing other than confirming that Warner Hotels don’t give a stuff about guest complaints. I have now written to the CEO and await a response. Update: the ping pong on e-mail continues. No acknowledgement or apology for the issues and management avoiding any involvement. No response from the CEO.

Case now closed as Warner Hotels admit no liability even though management and staff have communicated that the service received was not the same as advertised. The Consumer Rights Act 2015 covers this issue however unless I engage with a legal process they will not budge. Customer service and management at all levels are disappointing.

Heythrop Park. A message from the General Manager -We do hope you have a relaxing and well deserved break! Well it certainly was relaxing as there was very few activities available now unless you paid an exorbitant fee.
The only activities we discovered was out side table tennis quite useless with the wind. Croquet. Bowling Green, or to be more precise a field of daisies, the surface was very bumpy, the bowls were out on the grass on Wednesday 17/6 and still out there on Monday 22/6.
I contacted Reception and asked for the grass to be cut and rolled as it was impossible to have a proper game of bowls, Needless to say it was still the same on Monday 22/6.
Checking on the internet it stated that there is a pool table, On enquiring at reception I was informed there was only a billiard table!
Market Kitchen Dining. The tables are placed the whole of 6 inches from the next table. Just ridiculous to be sat so close to someone while having a meal conversation goes out the window!
No weekly activities/events in the room. You now have to go down to Reception area to find an information screen to find what's on! My mobile phone would not pick up the app.
There are now no tissues in the bathroom! No little extras if you had a deluxe room. No Pitch and Put or Crazy Golf as at other Warners!
The Theatre on Thursday 18th. Two female singers on one after the other. The second one we had to come out and we were not alone as the volume was ridiculous! The same with the Sting act! No dance teams now! No Ballroom or Sequence Dancing!
On Friday evening we had to call Reception to turn off the air conditioning. My wife was on the phone 15 minutes before they answered and gave her the incorrect information, so had to call again this time no answer after 30 minutes so had to go down to Reception to complain The person said she had been busy on the desk. The Duty Manager came to turn it off!
She should have made a priority of the phone call and asked the people at the desk to wait!!
It could of been an emergency call for someone seriously ill. The lack of outdoor activities meant that most of our time was spent reading newspapers and sitting and walking around. It was more akin to care home than an holiday hotel!
Never again!

We went to Sinah Warren and was told the night before we could not have early check in (which we had paid for) as the previous guests had late check out.

We were informed we would receive £30 back as the service would not be provided. I have contacted them on many occasions and were told the refund was in the pipeline. Nearly into week three and we still have not received the £30.

We recently turned up a the Corten site to what we were told was a luxury lodge with a sea view in reality was a very very poor run down butlins room from the seventies with a stained ripped mattress a 2 seater settee that had collapsed and full of stains the carpet was full of stains a dirty shower tray and the smell was unbearable. Paint flaking off every pice of wood and mould on the skirting
You would not have left your dog there it was absolutely disgusting and we could not believe they had the gall to even give us the keys to such a dump we had travelled nearly 3 hrs and was no way we could sleep in that flea pit so had to drive all the way home again, both of us having had a day off work as it was a Friday 2 night stay
Customer service isn’t available there isn’t any so if you have a problem be prepared to be very dissapointed
We have stayed at Heythrop which was a fantastic stay some years ago but now hearing of all the cost cutting the new company is doing everyone is saying everywhere has done dramatically down hill!
So if you are reading this thinking of staying at warners then think again go somewhere else !! You have been warned

This was our second stay at sinah warren so our review is based on.comparing tge two visits.
Food standards have dropped. The room was clean and spacious and the housekeeping staff are to be commended.There was a distinct lack of day time activities I counted 20 blue badge parking spaces and with a,substantial amount of mobility scooter users there was a disfunction jack of resource for disabled guests.
All the Front line staff went out of their way to make us welcome the administration staff did Not. We shall Not return for a third expierence
Denny & Dave.

The stay was good and food better than expected.
However, a badly placed servers station spoiled our evening entertainment. And that of many others.
I have an image of offending screen
Easily rectified.

Haven't even been on the Warner break yet, but so far it has not been a good experience. The marketing campaign of £50 OFF if its a" first booking" is misleading and not true. It is actually proportionate to the amount of time booked. When I complained, I was told that it is in the Terms & Conditions. Who goes to check the t&cs if it specifically states that there is £50 off. No mention of "up to".
The app is also the worse myself and my friend have ever tried to use. It is so " user unfriendly" we have been working on the reservation element for dining for hours and still not sorted. Six of us have booked to celebrate our Golden Wedding, but its been so stressful, let's hope the actual break is better than what we have had to muddle our way through so far.

We stayed at Cricket St Thomas. It costs £650 to stay from 15.00 Friday to 10.00 Sunday. No room servicing. Bathroom - toilet seat did not fit and moved. Shower curtain across the bath actually dangerous to use. Windows rotting wood, broken hinge. Food extremely poor. This was our 6th Warner holiday Inc other resorts ..we will not be going back.

My partner and I recently enjoyed a bank holiday weekend break at Warner’s Runnymede to see Genesis Connected. The hotel is set in a beautiful location and is ideally situated for visiting Windsor, with a reasonably priced shuttle bus service available.

The hotel itself has a modern décor and still feels fresh and well maintained. However, we did notice that many of the chairs throughout the venue were quite low, and several guests appeared to struggle getting in and out of them.

While the Live Lounge Bar and Late Lounge were comfortably air conditioned, the restaurant areas were extremely warm. We particularly felt for the waiting staff, who appeared to be struggling in the heat throughout service.

Unfortunately, the main issue during our stay was with the air conditioning in our room. Despite reporting the problem several times, the issue remained unresolved for most of the weekend. Although it was repaired temporarily at one stage, it then caused the electrics in the room to fail. Once the electrics were restored, the air conditioning stopped working again. This made the room very uncomfortable and made it difficult to sleep during the warm weather.

Overall, this experience has unfortunately left us reluctant to book another Warner break, particularly given the cost of the weekend and the fact that we are Platinum members. While we appreciated the gesture of a £50 voucher as an apology, we did not feel this adequately reflected the level of disruption to our stay.

Well done warners,how to lose friends and not influence,your policy of using qr code instead of printed entertainment guide is a slap in the face for your loyal older customers who do not want to embrace this gimmick I and my party of six will never again visit warners after 25 loyal years,I hop it comes to bite you on the bum sack the nerd who dreamt it up

I would like to know why one person purchasing Studley Castle Spa membership has to pay more than what each person pays if they are a couple?!
Two people would use double the towels etc, but they get the cheaper membership!!! Ludicrous!

Recently stayed at Warner's Runnymede on Thames hotel.
I am disappointed with Warner's as they had an outbreak of gastroenteritis in the hotel this was apparent from a week or so before we stayed, so why would they not have informed guests before arrival and given the option to change the date, but NO they did didn't inform us.
My husband has some very serious health issues, and if he had caught gastroenteritis it would have been probably a hospital stay!
I complained to Warner's head office, but they refused to do anything about it.
Honestly they have a duty of care to guests. I am disgusted at their attitude to towards this issue.
They quite obvious do not care about guests safety and just take your money!

Generally good room clean and tidy however a few tweaks are needed, firstly a luggage or a folding case is needed, the safe in some rooms (ours especially was far too high) difficult to access Karim and his team cooked chicken for me as i couldn't eat red meat (health reasons) Pleasant staff and special thanks to Ben on reception Overall relaxing stay at Holme Lacy

The holidays are advertised as being luxury with fine dining, they used to be ,but they are Not.
We have been staying at Warners for 20 years and the standard has declined.
A Royal room should be serviced every day, but it is not. One bottle of water for a 7 night stay. Table service has been cut along with food choice.
For us the staff are very obliging.
Cuts, cuts, cuts...goodbye Warners.

My husband and I stayed at Holme Lacy Hereford one of Warners hotels this month April 2026. Every afternoon from 3:00pm we sit in different leisure area to have some snacks and drinks. On our last day we went as usual to the blue room right where the bar is. The moment I moment I greeted the waitress behind the bar, she immediately turned her back to me and started chatting with the other waitress and waiter as if guests were not in front her.

Anyway I placed the order. What she brought was terrible. It was like I was begging for it not paying.
She gave me the clotted cream which was used before by another guest. It was below the small jar dried and yellowish instead of white and fluffy and the brim.

When my husband and I called their attention, they said it was because it’s the only one remaining. They scraped it out. We asked why was it dried and yellowed.

So my husband asked if another guest asked for what we had ordered the same day, how would they do.
My husband told them in such a big hotel how would they run out of little things clotted cream.

We knew they were lying. The thing is the so called blue room where the bar is not efficient. It’s a shame really. These are the types of people that can damage the quality of a business place. I took photos of them behind the counter but if truspilot was to accept pictures I would have attached it.

I don’t know whether Warner Leisure Hotels takes the time to read reviews on here. So as to train these types of workers properly.

To be quite honest the staffs at the breakfast areas were fantastic.

They stay itself was okay.
However, I left a jumper there. (My fault) I tried for over a week to contact the house keeping following their telephone instructions. The phone kept ringing out, 4 or 5 times a day. Occasionally, they stated house keeping were not in, but I couldn't leave a message as the mail box was full.
I finally got in got in contact a week later. As this was the weekend I was told that no one was there who looks after lost property, and I would get a call back on Monday. This never happened. I called on the Monday night and spoke to reception (rather than housekeeping) and they took my details and they would call me back the following day. They did, only to tell me they hadn't found it. I know exactly where I left it, had they answered the phone on the same day I had left, would the outcome been different? I don't live far and would have gone to collect it.
This is the second bad experience I have had with Warner's, (first to do with food) I won't give them a third opportunity.

I tried to book a stay with Warner’s for three rooms. However, when I added a single person, the price per person for that room effectively doubled.
To make sure I hadn’t made a mistake, I searched again — only to find that the price for all rooms had increased by a further £100.
I raised a complaint and received a call today, but unfortunately the experience only got worse. The person I spoke to was dismissive and came across quite rude. Rather than listening, they argued that this pricing approach is “normal” because single rooms are limited, and suggested it’s only fair as otherwise one person would be taking up a room that could accommodate two people.
The implication felt quite uncomfortable — almost as if single travellers are somehow being selfish.
I explained that a large proportion of Warner’s clientele are likely to be single, and in many cases this may be due to life circumstances such as losing a partner. With that in mind, a bit more understanding and compassion would go a long way — as would reviewing how single occupancy is priced or increasing availability.
Sadly, this has completely put me off booking. The pricing felt inconsistent, and the customer service lacked empathy.

Just cannot get through online or by phone. Appalling service and we are hoping to stay this weekend. Left waiting on phone for an hour and then cut off!