Warner Leisure Hotels Arvostelua 

On arriving at Heythrop Park, entered the room and greeted with heavy stains on carpet and room not cleaned/replenished properly. On reporting issues to reception, suggested the room be deep cleaned the following day. On return that night the room hadn't been deep cleaned OR even serviced AGAIN, had to wait 30 minutes, got to bed at 10.30pm
On the last two occasion we have stayed here we have never booked a time to sit down for breakfast a staff member have always found us a table, however on this occasion the booking clerk looked at me with an attitude as if i was a naughty school boy (not acceptable).
Most of the activities used to be included in the price 'not any more' this make these resorts far less attractive and value for money(In my view) good luck.

Very poor visit to Thoresby Hall. Place is a building site in many areas a number of attractions closed. Would not recommend visiting while this work is going on as you are still charged premium money for a poor experience.

Hello
I am deeply shocked and disgusted at your 25% off offers.

I am looking at lakeside 19th Jan 2026, it says 25% off but only gives £10 off per person, however as I am now told the 25% is only off the accommodation NOT THE MEALS, this is gross misleading advertising. This means that the accommodation accounts for only £40 of the £179 cost , i e. 25% of £40 is £10, so meals account for £139, how do you calculate the meal value, as breaks include meals and can't be booked separately. Your advert clearly states 25% off winter breaks NOT STATING THAT IT DOESN'T INCLUDE MEALS, the 'excludes food' in your T&C could easily be construed as Extra food not the included meals as they are included as part of breaks

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They have reduced the food choice and it is now very limited.
There are basically 2 choices. Asian or continental food, or British carvery type. Theye is only ONE meal from the kitchen which is fish. The the exact same dish was served every night of our stay.
I will say that the Asian food I tried was badly cooked. I would never have served the stodge of rice
The desserts I tried were what I would call synthetic.
There us no real choice for people with dietary issues.
I understand that legislation makes things restricted, but after 20 years of enjoying Warner holidays we will not be going after we have taken the ones booked.

Alvaston Hall is the 6th Warner Leisure Hotel we've stayed at in less than 12 months but, unfortunately, it's the one we're the least happy with. We're here for one week (2 X back-back stays) & therefore feel we've gained enough insight to make some fair & reasonable comments.
The food is faultless: lovely meals & sufficient choice. We had most of our breakfasts in the Market Kitchen & all of our evening dinners in The Cheshire Barn. Also, a couple of light lunches in The Fountains Bar. However, we found the restaurant staff a very mixed bag of waiters & waitresses. Some of them appeared to have an attitude problem: although we'd booked to vary our breakfast venues we asked to overide this & take all of our breakfasts in The Market Kitchen, since one waitress at breakfast in The Cheshire Barn, early in our stay, had such a miserable & difficult manner that it put us off eating there in the mornings again. Sadly, she popped up again at dinner in The Cheshire Barn, later in our stay when, due to me being indisposed,my husband ate his evening meal in there alone. He asked for a mixture of ice cream flavours for dessert (we'd come onto Alvaston from Bodelwyddan Castle where they served five scoops of ice cream per person for those who required it). The difficult Alvaston waitress insisted he could only have two scoops & it was not only what she said but the way she said it that upset my usually-easygoing husband. Next evening I queried this with her team leader who responded that the chefs allowed two-three scoops per person.
On another occasion during dinner, I requested a dessert for which a supplement was payable. I showed this same waitress that 'Platinum' appeared on the cover of our room card, entitling us to 15% off purchases in the hotel, but , as we discovered, when we received our room statement next morning, the 15% hadn't been deducted. There was nothing we could do about this, because, as we found during our week's stay at Alvaston Hall, staff here rarely offer customers receipts for their transactions. Most of the time we did make a point of asking for our receipts, including on our last evening when another waitress failed to deduct the Platinum discount off our drinks bill.
Although my husband is a sports fan, even he disliked the television being on in The Cheshire Barn with football etc. showing during dinner. The television being on & the choice of pop music playing in this restaurant seemed to us to be more geared to what the predominantly-young staff would like rather than what the guests of mostly-mature years might prefer.
On the more positive side, on the evening when a waitress named Emily was serving in The Cheshire Barn, we enjoyed noticeably-improved service.
Regarding activities,I was sorry to have to miss the nature walk due to being unwell, as I heard it was excellent. I did however, join a morning mile-long 'gentle-stroll' which wasn't, in my opinion, gentle. The young female staff member leading it didn't bother to count the number of those of us participating in it & there was no back-marker, for those of us who found the pace a little challenging. Given that we were all elderly , some of us using walking sticks, another person with a rollator, I think such safety precautions should have been essential.
My husband & I thoroughly enjoyed the tea-tasting-experience, which was very well presented with plenty of information new to us about tea, from a female staff member who we later saw waiting on in The Fountains Bar. She was very good.
For our money, Alvaston Hall is the Warner's branch with the least character in its architecture. Each of t he other branches we have visited - Holme Lacy House, Cricket St. Thomas, Littlecote House , Studley Castle & Bodelwyddan Castle have fascinating architecture and equally-fascinating gardens & grounds with beautiful views, for instance of the Clwyd Mountains from Bodelwyddan.
The talk on the history and hotch-potch design of Alvaston by Lindsey, however, was excellent - both in its presentation & for its content. Lindsey is an excellent speaker, just right for Warner's, with plenty of touches of humour during her account.
Since we tend to retire early, we didn't attend the evening entertainment, apart from one evening in The Fountains Bar, when a young man named Callum sang & played guitar. To be frank, we felt he 'murdered' some of the lovely songs he chose to cover, such as 'Valerie' & Elvis numbers, &, like most of the audience that evening, we left early.
Our room maid was great, very hardworking with a very pleasant manner.

We were a party of four who stayed at Sinah Warren for the week end. We had a great time overall, but have one complaint, the food. There was no opportunity to order freshly cooked food at breakfast, or main meal a dinner. The worst thing was that two of our party are vegetarian and the one and only option for them each night was dire. Come on Sinah Warren surely you could come up with something such as vegi lasagne quiche etc !! On the positive side, I'm gluten free and was well catered for.

Firstly the food, accommodation and entertainment at Sinah Warren was excellent. We found the service by the few members of staff friendly and good. Unfortunately the little extras, (which can make a holiday) like table service now virtually all (buffet style), even the breakfast hot drinks and toast to ones table gone makes it extremely difficult for the disabled and elderly. No automatic luggage handling another downside. If the hotel is to cater for people more advanced in age and less able, it is sadly lacking. But perhaps the idea is to encourage younger people.

Just returned from a four day stay at Nidd Hall. Very disappointed and certainly not value for money. Food content and variety awful. An Eggs Benedict was a muffin with a slice of ham curling at the sides (under lights on counter) which you topped with a hard boiled poached egg (also under lights). No longer served from the kitchen. Then there was a pre-cooked thick quarter of an omelette which, with a good sling, would probably have brought an albatross down, it was that rubbery. This epitomised the standard. Plus there was no longer a continental choice if you didn't want their cooked breakfast. The rooms were not cleaned. Only replaced tea and coffee and possibly a towel. TV was tiny (about 19" or possibly 22" you couldn't read the captions). No fridge in the room so if you bought a bottle of wine for dinner but wanted to keep it for the next night you couldn't keep it cold. Another useless cut. And so it went on, a huge amount of cuts have been made and its no longer either an enjoyable or good value experience.

No grab rails in the shower. How did the hotel pass health and safety?
Lifts too small.
Not enough lifts.
Air con most welcome.
Staff friendly.

Poor cleaning, service your own rooms, fetch your own water in restaurant, no matter one’s mobility, diner food quality of a poor cruise ship similarity.

I’m sitting here trying to cancel my warners break as my mother is unwell. I’ve tried ringing no answer. I’ve tried chatting online. Still sitting here an hour later waiting for an online agent. What am I supposed to do?

Tried to pay the balance for a holiday in November. Tried payment engine 3 times.Phoned payment line twice and on hold for 15 minutes despite waiting times said to be 1 minute and second one 10 minutes. Tried today; waiting time 10 minutes, gave up after 15. Tried again, waiting time 10 minutes and took option to get call back. Still waiting after 35 minutes.
In the meantime, phoned Sinah Warren and a very helpful lady answered quickly and took the payment.

Just returned from a visit to Alvaston Hall.
We have been going to Warners for many many years and we were not impressed this time.
Nothing wrong with the room it was cleaned twice in four days.
The food had gone downhill it was all help yourself at breakfast not much choice usual full English, pancakes or omelette but nothing else to offer. A case of hunting around for everything it was not the staff’s fault they were lovely just to many cut backs, where we sat in the market kitchen was so so cold no need to have the air con on for so long a lot of of people were complaining about this. We ate in the Cheshire Barn three times and this was first class. My husband likes to swim the first morning he couldn’t use the pool as the chlorine was too high, every morning after that is was late opening and he thought 8.30 was to late to open for a swim before breakfast.

I wanted to share my recent experience with Warner Hotels, which has unfortunately been quite disappointing.

One week before our scheduled holiday, we informed the hotel that we would be unable to attend due to my partner's medical condition. We provided a medical certificate as an attachment in our email. However, since we did not purchase holiday protection, our situation was not taken into consideration.

This experience has left us feeling frustrated and disheartened. Based on our experience, I cannot recommend Warner Hotels, as we found their customer service to be unhelpful in our time of need.

We have visited Alveston several times and thoroughly enjoyed our stays. This year, on our return from France we spent 5 Days at Bembridge. Appreciate the cost increases i.e. N.I and basic wage however sometimes the bottom line must be sacrificed a little for service, staffing levels and the quality of visitor experience. We are aware that you have a captive age related audience but one day the cash cow will stop giving. Cruise companies have your market in their sights and pound for pound our experiences with Fred Olsen have been far superior I’m afraid!

I telephone to add two visitors from Canada to my dining group for Holm Lacy in July yesterday and the last who dealt with the call was very helpful and Did it with no problem .
The couple from Canada today decide to book to come to Lakeside with us in August so I again phoned and made the same request a lady named Uzma informed me that it could not be done ??
I explained that the exact same request was done by phone the previous day so obviously it could be done ,she then told me it was because of data protection? I explained that I had all their
details so she did not have any data to reveal to me.As a regular visitor to Warmers I am extremely disappointed with her attitude and poor customer service .seriously thinking of giving Potters our custom in future in fact already booked two breaks with them

On arriving at Bodelwyddan Castle we were told that the towels wouldn't be changed on the first day after arrival but they would be on the next day. I told the receptionist at lunchtime on Sunday that our towels hadn't been changed, and she assured me they would be between 3.00 and 4.00. At 6.00 they still hadn't been changed and I had to ask again. Not good for a supposed 5 star rating. I wasn't happy to have a buffet style main course, and assumed we would have table service. There is insufficient capacity in the theatre, and we were told that we would have to pay an exra £10 per person to reserve a table. You also have to pay extra for leisure activities. I thought the whole ethos of Warner hotels was to provide an all inclusive package. Obviously not. I shan't be going again to Bodelwyddan Castle! Possibly another Warner hotel, possibly not.On a positive note the staff were friendly and helpful.

Improve the food quality
Return to free archery and rifle shooting
Return to the old policy of booking a table for the evening entertainment

Prices are getting higher and services are getting less.
When asked why our room was not cleaned on the first full day we got told that customers said they preferred not to have it cleaned and we could just chill out on that day without being disturbed by the cleaner.....what a load of nonsense.
Then we had no drinks table service as there was no staff ! sSo there were ques at the bar and people with mobility issues also had to queue been carry their own drinks back.
They are now charging for archery and rifle shooting as they said people weren't turning up so if they charged you it will make sure people turn up ....again a load of nonsense.
Booking in advance I'm now finding that they then reduce up to £100 per person just for a weekend. That's £400 we could have saved for the 4 of us.
I have message them and told them how disappointed I am about how their service is going down here and they are not at all interested.
This was at Littlecote

Location and views stunning. 5*
Facilities and space 5*
Room cleaning 1*
Food 2*
Friendliness of staff 4*
I have just returned from a break at Bembridge hotel. It’s such a shame that Warners are downgrading facilities but increasing prices. None of the phones worked in the room, so if you had any issues you had to go to reception, which was a long walk. They now only do the first room ‘clean’ from the second day!! So a 2 night stay would mean no cleaning at all. The rooms weren’t vacuumed at all while we were there. The requests for items from reception did not appear throughout the whole of the holiday. A request on the first evening ignored until the last evening of the holiday, despite 4 requests. Apparently Warner no longer make beds. Their new policy is just to today the duvet!!! Even 3* hotels make beds properly. Unfortunately it means we will never go there again and it’s such a shame because the views are stunning