Villeroy & Boch Arvostelua 

Dishonest. Cancelled my order.

They removed my coupon and cancelled my orders.

Very bad experience! The company cheated people who was placing orders online-they simply removed my coupon and cancelled all orders!!
Without any notice!
Garbage conpany!

I have two of Villeroy & Boch toilets fitted in my bathroom and shower room. They were fitted in March and June 2017.
Early in 2018 I noticed that water continued running into the bathroom toilet after flushing. In March V&B aftersales supplied replacement parts which I arranged to be fitted and resolved the problem.
In February 2018 the slow-close on the lid of the shower room toilet failed - it just dropped closed. After about five attempts your aftersales finally managed to send me the correct parts to rectify that problem.
I now find that the long flush no longer works in either of the toilets. Just a short flush whichever button on the flush plate is pressed.
I am appalled by the extremely poor quality of V&B products. If they were they not fitted into my walls I would have them removed and replaced. The toilet in my downstairs cloakroom was purchased at a much lower price from B&Q in 2010 and has worked faultlessly (slow close and long/short flushes).
I opted for VB products thinking they were of high quality - what a mistake!!!

A hinge on our V and B toilet seat fractured so I asked the local supplier to obtain a replacement. After 2 weeks they sent me a quotation. Over £70 !!!!! For a hinge ?????? I found a pair of hinges on Amazon for £8. I replaced the broken one and it all works fine.

V&B did not deliver my order, they promised to send me a refund, but I am still waiting for that. The good thing is that they have paypal, so please always make use of paypal when you order something from the V&B webshop. V&B is not a trustworthy seller.

Do not purchase V&B tiles. Nearly £10k expended, clearly damaged product in sealed boxes, lied to by V&B Germany, total disrespect of our critical home situation...

Now going to legal, do yourself a favour & pass V&B by, they are just not worth it.

This company has acted without honour in any way regarding a clearly flawed product.

Ordered some parts from a dinner service online and was unable to claim the 10% introductory offer. Called the following day with order number and was told it was too late, only thing I could do was to refuse delivery even though they confirmed the order was not processed yet. Emailed again asking for a manager to review this and offered to provide the mail shot they sent me as evidence of entitlement but was simply told it was my fault as I should have entered the information online at the time. If there was a box to do this it wasn't clear. When the delivery came one of the plates was chipped.

I will never again buy from Villeroy and Boch, Exceptionally poor customer services, there are alternatives out there.

Beautiful designs fabulous quality just purchased a cutlery set, pricey but well worth it washes well looks stunning.

Delivered faulty legato unit, immediately reported to supplier. After months of trying to get the fault repaired we eventually received a visit from an Engineer, following the visit we were informed by the supplier that V&B have walked away from their responsibility.
Luckily the supplier have have some morals and taken the responsibility. Totally disgusted with the lack of customer care from V&B and would never consider purchasing any of their products again.

Bought a white Villeroy and Boch sink 2 years ago, its discolored and has grey patches. Called their customer services 3 times but no call back. Rubbish product

We recently purchased 12 of the boro silicate tea cups. 3 months later 3 have already cracked. Due to their construction these cups are supposed withstand large fluctuations in temperature. We also purchased a tea pot from the same range and that has not shown any problem. We propose contacting customer services and will update this post when we get their response.

Villeroy and Boch bathrooms products are massively overrated, overpriced and under perform. For years their biggest selling w.c. suite, Subway, did not flush properly and although they were well aware of this ongoing problem they continued to sell tens of thousands of them into the market place. There were many quality issues with lots of products which appeared to be ignored. Thirty years ago Villeroy and Boch was synonymous with innovation and fantastic quality, it is tragic how it has been allowed to slump into mediocrity.

2 of 12 premium champagne glasses arrived broken - I disposed of the broken glass but when I informed the company, the company refused to provide replacements. I received no apology from the company and the company refused to provide replacements because I had no photographic evidence - I am not in the habit of photographing broken shards of glass and this is not the customer service I expected from a reputable company. I would not use the online Villeroy & Boch shop again.

Har købt toilet Subway Compact med tilhørende soft close sæde. Ved monteringen af vvs'er , er det ene sædebeslag defekt i gevindet. Jeg reklamerer herfor 27. Februar i år og har endnu ikke modtaget et nyt beslag ! Det er ikke et discount toiletsæde eller firma , så jeg havde forventet mig noget mere af kvaliteten og servicen !