Vibrant doors didn’t have my whole order in stock but let me split the delivery at know extra cost. Both delivery drivers Josh and Mark were top class and so helpful.

Dreadful customer service. Take ages to answer the phone, rarely answer emails. Only received one door so had a joiner in my house only able to do half a job causing inconvenience and more cost. No apology provided. Item came 2 days later than told it would. Was meant to receive 2nd door today after complaint, had an email saying delivered and it’s not. I shouldn’t have to continually chase up a company to find out what’s happening with my order - they claim original door was damaged in transit but seems a very unorganised and unprofessional company. Was going to order another 5 doors but I won’t bother!

I ordered a door. The first delivery was damaged in transit and therefore not delivered. It’s now over a month and I still don’t have a confirmation of when it will be delivered.
Very frustrating as waiting to fit the door

The order was directed to the main supplier in the UK, who later informed me it would be delayed, despite me paying for express delivery. I specifically chose this item for the express option, as cheaper alternatives had longer delivery times. In the end, I paid more but received the items in the same timeframe as the cheaper option with a longer lead time. I also emailed about a refund for the express delivery a few days ago but have had no response, either due to slow replies or being ignored. I would never use this service again or recommend it, as the customer service is clearly not doing its job. Will see how long it will take to get the refund back as had no response from seller just had communication from deanta who are the stock holders .its been 11 says all ready without response. another company who does not want to employ the staff and truing to do as little as possible just by selling other companies stock.

Good quality.,and price.
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I've always been the kind of person that likes to go and check a product out before buying and find that stores online can be a bit misleading. I had seen a door that I liked on vibrant doors and it had a pretty decent price tag. I never know what to expect once the order has been placed, but vibrant doors kept me informed throughout, with a message from the driver the day before giving me a 3 hour time slot. Sure enough, the driver arrived with the door, and I'm not sure whether it's because I have been suffering from ill health for a while, but it is a heavy door. Excellent! That's just what I wanted. A good quality door that was partially glazed. Vibrant doors is definitely in my saved list for some future projects coming up. From start to finish I think it was about 4 or 5 working days. They've definitely got my 5 star seal of approval.

Ordered an oak veneer door and product arrived looking nothing like the shade advertised on the website.
The door cost approx £90 and then shipping costs - very standard. However, to return the product for not matching the advertised image, the company tried to charge me £72.
I was told that the colour different is due to "natural variation", however, the image does not match the website at all.

Lovely doors with fast delivery and the delivery driver was polite and kept me updated on delivery time. They look lovely and really pleased.

no issue with the products, competitively priced, delivery tracking was great - happy to use again : )

Extremely pleased with the doors excellent quality and fast delivery thank you

I bought 5 solid core oak veneered doors. Only 2 matched the image in the catalog the other three were completely different looking as well as being manufactured differently too. They also supplied the wrong coloured lock barrel for a toilet door, black barrel and know with brushed steel. They fobbed me off with “as these doors are made with real wood and no two trees are the same no two doors are the same”. Nonsense the three doors look like carbon copies and the other two look exactly like the catalog picture. I think I got two old stock doors and three new stock or vice versa, which they wouldn’t acknowledge. compensate or change! PATHETIC so looking at previous reviews it would seem I should have expected this company not to be able to supply any doors that look the same. Clearly either using a mix of suppliers/mix of old and new stock/ have a mix of doors manufactured differently. I sent photo proof and they still would not admit it. If you want I can supply them so you can judge for your self how rubbish they are. B&Q can supply 5 identical solid wood doors why cant you?………very very poor

Delivery was great, driver took doors inside for me and left them in a safe way.
Tracking app works brilliantly. Would use again in the future

The customer service provided by this company is rated 0/5. Their inability to provide a reliable courier, who is actually worse than Evri, is astounding. Like many other customers, I experienced multiple failed deliveries because the courier did not attempt to deliver, sent a message the night before, and then failed to arrive at the indicated time.

The main issue is that this company has taken my money but has not delivered the goods. I am currently waiting over three weeks past the original delivery date. Ironically, I spent over an hour on the phone, only to find that they were unable to track down my goods.

Read the reviews 20% of customers have a terrible experience.

Absolutely shocking
8 days until goods were shipped then the delivery broke down on the day waiting 3 days to get a shipment date again then the following week a delivery date was announced and when it came only 2 off 3 doors arrived and no communication from them and after 45 minutes waiting on phone the call dropped off and no answer. I have put carpet fitters off now twice . Yes the first time wasn’t in there control but 2nd delivery was a different company and he said only 2 doors were at pickup location after I was told by the saleswomen all was booked for delivery

Excellent service Door arrived promptly and is well made and solid construction

Do not use this company. Their customer service is appalling. We paid for two sets of doors last year. The French doors will not close properly because the top of the door is approximately 5mm bigger than the bottom (we've had 2 visits by independent glazers to tell us this) but the company will not fix it and have offered us a £540 call out charge to come and take a look. We have been speaking to them about this since October and nothing has been resolved. I am now going to Trading Standards to resolve it.

In response to your reply below: please can you update it to confirm that the call our charge we’ve been offered by you is £540 and that the customer service process has taken six months. I understand that maybe there is a difference of opinion but I want to be very clear to future potential customers than the customer service process has been beyond appalling.

Also I would recommend customers go direct to the supplier rather than using you as an intermediary if you are unable to help with any problems!

We are pleased with the quality of the door. Delivery was on time. Efficient in keeping me informed of approximate time slot. I will order from this company again in the future.

Needed to purchase an internal set of doors. Rang many times, spoke to different people each time. Found none of them helpful or interested in helping get the correct set of doors. As a result, the wrong doors were purchased. The management were not interested when approached. Would not use this company again and would recommend others avoid. Generally speaking, when spending a large amount of money, you expect to receive good customer service and, if you are not quite sure of what you need, for your requirements to be identified by the seller through discussion and questioning. None of these things happened with Vibrant Doors. Avoid.

Delivered on time, on first inspection, looks like great quality. Nothing to complain about.