Uhaul Arvostelua 

I rented an enclosed water- resistant U-Haul trailer for a cross-country move. The trailer was parked in my driveway while it was raining. After the weather passed, I noticed the trailer had leaked water and most of my content sustained moderate damage. Pictures were taken and provided to U-Haul to claim damages. They sent it to their insurance company, Repwest Insurance. They reject the claim and deny any responsibility for damages. After an appeal to their decision and numerous calls to U-Haul, they stop returning messages. U-Haul will not cover damages of customer's content caused by their faulty equipment. My items were in a U-Haul enclosed water-resistant trailer parked in my driveway.

Delilah from U-Haul Libertyville messed up my reservation over the phone and scheduled a round trip instead of one way when I was explicit about end address. Then I was told that they were holding a 20’ truck for me in Morton Grove. I arrived and they had none, saying how would Libertyville know their inventory. I was then sent to Evanston where I waited in line for 30 minutes as they had one receptionist working. When I finally got the truck, it was smashed next to other ones and I was unable to take pictures of the back or side, to which the U-Haul employee Rachel said I could just take photos on my phone and they would check the timestamp. I got home, an hour away, to see that there was a massive U-Haul lock on the back of the truck. After multiple calls to U-Haul, they told me they would send someone out to break it in 30 minutes. 30 minutes went by and they said actually I would need to take it BACK to Evanston and pickup a new truck. I tried to get on with customer service and waited on the line for over 30 minutes with no response. I broke the lock myself and then driving was charged for a 6-axel vehicle on the tollway. I returned it with a fuller tank than was noted (and it was only 1/3 full not 1/2 full as they noted in the beginning - and I have photo proof) and asked for a refund. Constance from U-Haul said she didn’t “feel” it warranted a refund nor could she tell me a circumstance in which it would. I got $100 back, which doesn’t even cover all my time lost nor driving all over to 3 different locations. Incredibly poor service through and through.

I would have gave them a five star was a great location give me rental trucks and lockers and then when was with my mother that sick dying in the hospital 10 hours out of state they argued to me about my locker and threw everything out that I had that was memorabilia far as family photos of family that had passed away and that has been dying. I will never use uhaul again or recommend them to anybody. They lie to me and stole my stuff.

I can’t tell you how bad of an experience I had with north hills u-haul location. Booked it for a 9:30 pm pick up, but I couldn’t tap onto the link to confirm but they said pick up is late, it never said it was cancelled. Woke up Saturday morning drove there and it had been cancelled and nothing was available. No communication. Just terrible.

scammed me out of extra funds saying the charge was for after hours drop off fee but I dropped off equipment early because I never ended up using it

We locked the keys in our U-haul, and we called the U-haul assistance number to dispatch a locksmith. They told us it would be a fee of $200 and it was non-cancelable. Once we agreed and they charged out credit card, the screw job really began. They initially told us 40 - 50 minutes. The app went down to 30 - 40 minutes then 20 - 30 minutes and then under 10 minutes all the way down to 2 minutes at which point it went back to 50 minutes. We called wishing to cancel the locksmith at which point we were told it would be $100 - $200 additional to cancel, and they refused to cancel and refund the initial charge because it was taking too long. The customer service rep. said it was not an excessive waiting period, as defined by them alone. Heaven forbid you were in a really bad place or it was your wife or daughter and they needed immediate assistance. The app kept jumping the time up and down until finally almost 2+ hours later the locksmith finally arrived. While U-haul may be good at renting trucks, they are horrible at customer service. Everyone we spoke with just kept telling us one story after another but nobody had any authority to do anything. At some point, “I'm sorry it's taking so long is not an answer”. When we finally got in touch with the locksmith directly, we were told by their dispatcher that the locksmith service request was not received by them until almost an hour after we called U-haul and they charged our credit card. Morale of the story is call your own locksmith and use any other rental company besides U-haul if you can.

My account was blocked because the system determined that I already had an existing account. However, I only have one account, and its registration was never completed. I am not trying to create a second account. I simply need to regain access to my original account and complete the registration process.

First off I was provided a storage , wrong location , I had to go to rheee different storage places which added more miles, more gas . Worst customer service ever ! Not recommended to use Uhaul find another way budget rental . Dissatisfied completely

I would give less than 1 star if I could. This rental was an absolute fiasco. My reservation changed FOUR times in less than 12 hours. I wanted to pick up the truck and trailer from the same place. It was available in one location when I booked it. The next day, my reservation changed and I had to drive to opposite ends of Lincoln to get the items. The Pine Lake Storage location tried to help by moving the trailer to Liberty Auto, but when my reservation changed AGAIN it was across town again. I will avoid U-Haul FOREVER. This is my second time renting in less than a year, and my reservations in December 2025 were just as much of a mess. Do freaking better, U-Haul!

Sketchy practices going on over at the U-Haul rental at paradise inn on damron ct Effingham Illinois!! They gave me a truck w trash in the back and the lady was like ohhh sorry sorry we were like ok I guess it was the only truck so we took it and returned it 6hrs later with the gas filled back up etc. we returned it the exact way we received it and ended up charging us a month down the road for the trash in the back and gas totaling 185.19!!!!!! The dam rental alone was 244.00! Omg. NEVER AGAIN.

I don’t normally write negative reviews, but people need to know about my experience with U-Haul

What started as a simple weekend rental turned into one of the most dangerous driving experiences I’ve ever had.

The truck I rented repeatedly stalled while I was driving. It first happened on city streets, then three times on Interstate 20. Twice it went from highway speed to a complete stop in moving traffic with cars and semi-trucks all around me. The final time, it left me stranded on top of an overpass bridge while I was on the phone with U-Haul reporting the issue. If you’ve ever been stopped on top of an overpass with traffic flying by, you know how dangerous that is. Now image that in a U-Haul truck!

When I contacted U-Haul, my immediate concern was safety. Instead, I was told this was “normal” for the truck because it was around a quarter tank of fuel and that I should have added gas sooner. A roadside mechanic later confirmed that explanation was incorrect—the fuel pump was failing and the truck was not safe to drive.

Even after their own mechanic advised the truck shouldn’t be on the road, I was still asked to return it until they eventually agreed to tow it. To make matters worse, I was then charged because it was returned to a different location.

Mechanical failures can happen with any rental company. What disappointed me most was how the situation was handled. When a customer reports a vehicle repeatedly stalling on the highway and leaving them stranded on top of an overpass bridge, the first priority should be safety—not assigning blame or arguing over where the truck should be returned.

I hope U-Haul takes situations like this more seriously in the future. No rental is worth putting someone’s life—or the lives of everyone else on the road—at risk.

I put fuel in the truck and they still charged it on the bill for 2.1 miles and they charge fuel service and fuel charge totalling $50.70. Their pick up service is very tedious.

I was in Normas office a couple of days ago and we had a little mix up and I was billed more than I should have been. I called Norma and asked her about it and within 10 minutes she called me back saying I would be refunded 150 and that was great she handled it very professionally. I would recommend her crew anytime thanks again Norma

Truck booked for 12pm but not available on site.

Site supervisor Mr. G says you can just cancel your booking.

Is this the service
Expected?

Guaranteed pickup date for ubox dates by U-Haul in lakeville, MN, of 7/31. Sara Mau is the lakeville manager. Then they called to say 8/2. Sara would not take my calls but happily took the mankato mgr’s call as I sat there. I could not hold over because my lease ended that day. I had several emails, text messages, and recorded phone calls (I recorded) guaranteeing the pickup date of 7/31. I expressed how important this was because of my lease ending, and I was assured they would be picked up that date. I received a call while driving across the country that my boxes would not be picked up that date - 7/31. Then the lakeville office said they were “working on it” and would “call me later.” I turned around and drove back to mankato. The mgr at the local office, Jerome, called Sarah Mau in lakeville- who was now suddenly available to talk - and she said there was no way they could help me. No one was willing to contact a third party vendor with a flatbed truck to just pick up the boxes and have them sit at the mankato site until lakeville could come get them. Then I spoke with the mankato regional/district mgr, Christopher Bohem (spelling), and he told me that he does not have to honor the contract pick-up date, and yelled at me. I paid thousands of dollars to have the boxes picked up and - on contract and many written (and recorded on FB e phone) conversations with corporate this would be done according to the contract. Christopher does not want to honor the contract because to do so he would have to spend money with another vendor. First U-Haul said the driver was injured, then he was sick, and they told corporate there was a mechanical issue. They told me 8/2, and told corporate 8/1 because I sat in my car and called corporate for help, and they got involved but to no avail. Christopher is a dishonest businessman, and he is rude. While on the phone with corporate, I found out that U-Haul unilaterally amended the contract today to reflect a pickup date of 8/1/26. I did not sign for this. It is highly illegal to breach a contract and then unilaterally amend its terms. If the U-Haul office signed my name - while I was in my car - we have a forgery issue. This is not how we do things in mankato. Do not trust Christopher or do business with him.

Rented a trailer to move 2000 miles away and had no issues until we, two women, were stuck in the middle of the Mojave Desert in 113 degree weather and the sun was about to go down. The tread on the trailer tire literally peeled off all the way around the tire. Called their roadside service and was told by the agent that she would contact a service provider and text us to let us know an ETA. We'll, 30 minutes goes by and no contact, so we called again and apparently the agent we talked to was at the end of her shift so she just left without following through. The next agent asked the same questions(are there any street lights, markers or anything identifying where we were at) REALLY!? We are in the middle of the damn desert!!! Smack dab in between Needles and Barstow literally! We gave them specific coordinates to find us and that didn't seem to help. She said ETA was 45 minutes. We were stuck there for 3 hours after dark with nowhere to go. Service provider finally contacted us and said his tech would be there shortly as he was only 20 min west of us. So why did it take him over an hour to show up? He said there was a bubble on the tire. He said the trailer never should have left the lot. Thank goodness it didnt blow out. It took him all of 5 min to change it. I have never in my life seen a tire peel like that. UHaul needs to do better!!!! I have used UHaul several times, but I will never use them again!!!!

Avoid this company at all costs. Tried to use UBoxes for a move from NJ to Florida. They have no problem charging your credit card, but come the day the boxes are supposed to be delivered, they're a no show. No email, text, call. I called them and they start rattling off one excuse after the other, from the truck has a flat tire to the tire got destroyed because the driver hit something to the driver isn't cleared to drive the truck anymore. And what's worse, they have no other trucks, no other drivers, yet this is supposed to be logistics company. They offered rescheduled a *week* out when my home's closing is in 2 days and I legally cannot have my things here anymore.

No offer of support, instead they blamed me for not emphasizing with the driver's predicament (????). Customer service arranged for outside movers to go the next day to that facility to pick the boxes up themselves, costing me an extra $1800, but the boxes weren't ready and no one was there to work the forklift!

I'm still stuck without any ability to move everything out of my house and UHaul has made it clear they couldn't care less. They will take your money, but don't expect them to provide any actual service. This is a complete and utter disaster with no resolution in sight.

Next call is to a lawyer to see what options we have to deal with this. Again, stay as far away as possible from this company.

I booked a uhaul for 2 days for $170. Talked to a live person and everything was set. A day before I was supposed to pick it up, I double checked my reservation, they changed my location to an hour away from where I live and said I have to pay an extra $100 to go get it and use it. No call or email or anything, they just changed it on their side.
I do not recommend using uhaul anymore, they have so many hidden charges and ways to take every cent you got.

$40 - for a 20ft truck on their sign is a total L I E !!!
I rented a 20 foot truck & only drove 18 miles total & their $40 truck cost me " $ 75.00 " even after they said it was $1 per mile, still doesnt add up -
($35 extra for driving 18miles WTF !?)

When I questioned the cost, the idiot employee stood there an simply shrugged their shoulders & said "I Dont Own The Trucks, I Just Work Here"
U-haul did not give a DAMN what i thought or of my concerns about what i was charged.
A COMPLETE MISTEPRESENTATION

* DO YOUR RESEARCH & THINK TWICE ABOUT EVER RENTING FROM U-HAUL !! --- JUST DONT DO IT ---

I will NEVER rent from u-haul again !
Now that i was ripped off, i discovered there are cheaper rental trucks out there.

If giving a zero if that was an option I'd give them 00. This weekend was a total circus from start to beginning so that I don't cuss or make myself look ignorant might not being able to use the proper language but when you go to pick something up and it takes 2 hours and you had a reservation but because their systems are down nationwide you now have to pay full price plus some because they have to manually put things in you can't even properly check it out the photos that you're supposed to take of the mileage and then gas to verification all of those things are supposed to be able to do could not be done I honestly felt like I was stealing the thing because all I had was a sheet of paper well the reservation on it and then to drop it off was worse because again couldn't check it out cuz systems were down and when I went to ask the gentleman for help all he did was yell at me to hand him the keys he didn't ask my name who I was if he could help me if I was having a good day nothing just hand me the keys and I'm trying to explain to him that I am trying to return the truck the system is down I'll do it hand me the keys are you serious again I can't properly document anything and then I get charged $30 for I don't know apparently over mileage which I know that I paid for ahead of time because when I went to check it out the lady said I probably charged you for more mileage than you're going to use and I know that's got to be true because we went over mileage four different times and whether it would be better and cheaper to do one way or a per mile but this has been the worst and to contact customer service that's a laughing stock of a joke and a half because they don't care either they'll take care of it eventually someone will reach out to you they ain't going to reach out they're not going to do anything they should compensate me for the extra money I had to spend and for the money that was taken out of my account you're supposed to let somebody know if you are going to take money you're supposed to let somebody know that there's going to be a charge because you went over mileage or you're supposed to be able to verify everything yes I took my own personal photos but there is nowhere to submit those and they don't care their word is law and if their systems are down and do not work God help you because you are at the mercy of someone who doesn't care about you at all and to try to make a complaint or get any kind of answers for the situation that you've just had to go through I'm sorry but that's a complete laughing stock because they don't care about that either if I didn't have to use them if I had any other choice at that particular time I would have made another choice but my reservation was good until you go to check out the vehicle and their system doesn't work they had to manually put in everything which means the coupons you had are no employed because they don't take coupons in store their system can't take a picture of your ID their system can't take a picture of the vehicle so you better hope that you took your own photos but it took the lady at the front counter 2 hours to figure out how to rent me the vehicle of which I already had reserved and the guy at the counter two seconds to yell at me to give him the keys and trying to return it and then deciding that I owed money of which I know I don't but somebody will eventually get back to me I'm not holding my breath ladies and gentlemen if there is anywhere else from die same your self the time money and hassle that is uhaul