Uhaul Arvostelua 

We shipped a lot of u boxes from vt to ny and it went fine, however needed to ship a few boxes from ca to ny and i was told 4500 for three boxes, but 2k if i could downgrade to one. I sold a ton of stuff for cheap to downgrade then I was told truck could not make it in bc of size so i had to pay out of pocket and make my own arrangements to get the box in, packed and returned. Then day before shipping out I get a call an am told its 3k to ship the box. One box. What is one to do? So you have to pay the price and go for it. However this is a dishonest company that quotes one thing over the phone then charges you another. I will never use this company again and will post this review in as many places (consumer affairs, social media etc) so people know to steer clear of this company. It’s a scam.

I expect this is a waste of time, but I just want you to know that I know what you did. The reason this took so long to post was, working through the disorganized state left for me, and the hours it took to go through the video. U-Haul did a truly abysmal job of my international shipment.
• Very poor communication throughout
• Excessive wait times on hold to talk to a real person
• Emails having to be sent a second time to get an answer.
• No updates on shipping times, ports or final destinations until well after the fact
• None of the contractual requirements met at the overseas destination
• Had to provide final delivery address twice
• Storage company was 1.5 hours from my home, many companies are much closer
• No climate-controlled storage, closer companies could have provided that service
• U-Boxes not delivered using special trailers and left for me to empty myself
• U-Boxes stayed on trucks, 3.5-4 feet drop to the ground
• No ramp for unloading
• Vintage Danish Modern furniture damaged being rubbed down truck while unloading, very awkward for only 2 people to unload such a high drop
• Less than one hour per box for 2 men from local company to unload
• They weren’t happy I wanted to keep the blankets I paid for and they kept my ropes from the first day and, again, were unhappy I expected to keep my ropes when I told them to leave them on the second day.
• Three boxes unloaded first day, arrival 9:44 am, left at 12:48 pm, with a lunch break
• Two boxes unloaded second day, arrival 8:06 am, left at 10:00 am
• Heavier items originally on bottom, fragile items on top, unloaded in reverse order with little care given to fragile items
• No one checking off items from inventory list during unloading
• Not all my property was unloaded and returned to me
• Very carefully packaged glass items broken, lovely glass fruit bowl, special measuring jug
• Given papers to sign that everything was delivered and not damaged with no real time to verify that it was true, which it was not
I will always regret not climbing up onto the trucks the first day to check that everything was brought down. It was impossible to tell from the ground if the boxes really were empty and there was room around the side and back to place items out of my view. I should not have trusted them. It was a very awkward climb, which I did the second day, but not the first. I realized shortly after the deliveries that many of my garden tools are missing. My turntable is missing. I finally got around to washing my car and realized that my car tool bag with cleaning supplies and my chamois are missing. I wonder what else I will realize is missing as I undertake other tasks. A truly sickening experience. While I place most of the blame on U-Haul, Clark & Rose is also to blame. I have video.
I don’t believe I have any recourse. I just hope this helps others from going through the same awful experience I had. Avoid U-Haul international shipping and Clark & Rose.

Re-posting here as I doubt head office will reply to my email.

Made a reservation a month in advance to pick up a 6”x12” from Whitehorse, Yukon. As I live in a remote location, the reservation was intentionally made way in advance to secure this trailer as I move homes.

Today I stopped by the Uhaul depot to confirm my reservation. I was told this reservation hadn’t been assigned to their location yet and I should contact Regional Office instead. Upon calling Regional, I was told the likelihood of these trailers passing through Whitehorse is incredibly rare and it’s unlikely my trailer will even turn up in 8 days. I asked what my options were for a solution, the woman told me a 5”x8” trailer. When I told her this is not big enough for the move, she said potentially a 10ft truck but this is also unlikely to make its way through Whitehorse and there are no car trailers available to attach onto this truck. Alternatively, I can drive 9hrs to Tok, Alaska, or Fort Nelson, BC, in *hopes* a trailer is there; this is also not guaranteed.

To make matters worse, the depot told me they weren't sure why my reservation was booked for a Sunday because they close on Sundays. Perfect.

Not only is it incredibly concerning to learn this type of trailer rarely comes through the Yukon, but also that the Regional Office is aware of this and still pencils in reservations. *just in case*. On a day the depot isn't actually open. This raises a serious concern about how Uhaul’s reservation system leads you to believe every piece of equipment listed will be available for you upon pick-up. This is not the case. Customers should not be able to make a reservation a month in advance and reasonably believe that the equipment has been secured, only to find out eight days before the move that the reservation was essentially never realistic.

I cannot believe this company messes around with people’s lives like this. Do you understand how jarring this is? Living in the North is already limited with services and logistics. Why bother offering a service that cannot realistically deliver?

Uhaul’s reservation information states the company will work with customers to find an appropriate solution in case a reservation cannot be fulfilled. I would say the woman I spoke with was not only incredibly rude and dry but didn't make any effort to find a solution. Do you think driving 9hrs or reducing your home to 5”x8” are appropriate solutions for this case?

I would appreciate having this reviewed by someone who can address the situation with a reasonable solution beyond an unlikely reservation or a smaller trailer. Because the current support I’ve received has been ridiculous.

I had a very disappointing and stressful experience with U-Haul during my recent rental.

During pickup, the picture-upload function on the U-Haul mobile app was not working, so I could not upload photos as part of the vehicle inspection. I reported the issue to a U-Haul staff member at the time. The vehicle was also parked very tightly in the yard, making it difficult to properly inspect all areas, and I did not notice an existing dent on the front metal bumper.

When I returned the vehicle, the U-Haul staff member conducting the inspection pointed out the dent and told me that I was responsible for it and would be charged for the damage. I explained that I had not been involved in any accident or hit any object during the rental and that the app had failed when I tried to upload the inspection photos.

What made the situation even more frustrating was that I had purchased U-Haul's damage waiver for an additional $15 when paying for the rental. Despite this, I was still told that I would be charged for the damage, even though I had not caused it.

Fortunately, I had taken and saved my own photographs of the vehicle at pickup. Those photographs clearly showed that the dent was already present before I took possession of the vehicle. Without those pictures, I could potentially have been blamed and charged for damage that I did not cause.

What was particularly concerning was that U-Haul's staff did not appear to have identified or properly documented the existing damage before giving me the vehicle, yet I was initially treated as though I had caused it.

I am very glad that I had my own photographic evidence, but the experience was extremely disheartening and left me shaken. Customers should not be placed in a position where a malfunctioning inspection app and inadequate documentation of pre-existing damage could potentially result in them being held responsible for damage they did not cause.

After this experience, I am not sure that I will use U-Haul again. It has significantly affected my confidence in the company's rental and vehicle inspection process.

U-Haul should seriously review its vehicle inspection procedures, the reliability of its mobile app, how pre-existing damage is documented, and how customers are treated when there is a dispute over vehicle damage.

I am shocked to even be writing this. I wrote a raving review a few days ago. I was at the store renting a storage unit through Oscar. He was great. I explained to him that I was shopping for decorative things for my moms house, and wanted something that I could use to lay bedding on so I could determine what pillows go best with what comforters, etc so I can organize them by room before we move into her house. He said a tarp would be great, so I purchased one. Then next day, we pulled up to the units to move the things in. First of all, it was 92 degrees outside and outside was cooler than my "climate controlled" storage. But more concerning was how i was treated by the employees at uhaul in hobbs.
We opened up the tarp, and it was totally dirty. I have pictures of it. You could hear sand and dirt slide down the tarp as it was unfolded. It was not even possible for me to use it because I was dealing with white and light colored decorative pillows, comforters, and blankets. I had to lay down the Uhaul boxes I had purchased instead knowing they were also dirty, but not anywhere near what the tarp looked like. I had no choice though because I had to get unloased before my husband needed his car back and because the store had not only hung up on me but had stopped taking my calls. I hope you listen to. the calls which is supposedly what Oscar is doing, but I called and asked if someone could come out and bring me a. new tarp that wasnt dirty. The girl accused me of using the tarp or making it dirty because it would not have left Uhaul dirty. She told me not only would they NOT be bringing me a tarp, but they also might not return the dirty tarp I have! She said she needed to talk to the person who rang me up "to see if they remembered me" - why is that? Sounds like some discrimination going on if you ask me, and I hope yall are paying attention to these comments because I am wanting a call back. I would hate to have to write this whole thing up again, several times, to other places if you know what I mean. Long story short, she told me I - ME- would have to call the store manager at home. Now, I am 52 years old, and that is.a first for me. I told her I would just go to trustpilot and write a review about the experience and I asked her for her name. She would not provide it, then started talking over me and then HUNG UP ON ME. I couldnt breathe, I was smothering hot in that "climate controlled" facility, and I was pissed. I called back, and they completely stopped answering the phone. My phone is area code 402, but Hobbs is 575 so it was easy to identify I was the one calling. I had my mom call on her cell with the 402 area code, and they still didnt answer. This is around 5pm, so they were open. I called again, so over about 6 minutes, they were not answering any of the 402 calls. A guy finally picked up from the corporate line and said he will place an "URGENT' request to be called back because of the temperature issue. It was about 10 minutes, no one had responded. Oscar called me to find out what was going on, and over the 10 minutes I talked with him, there was still no response to our "urgent" request. They had no idea he would be calling me at that time, and he had no idea they were not answering my calls. He is supposedly "investigating" what happened but I have not heard from anyone so far. This is extremely upsetting.

I’ve been ordering boxes from them for the past 2 years but recently their delivery service Roadie has become so unreliable it’s not worth it anymore. They frequently try to jam 100 extra large U-Haul boxes into a small SUV and lately have not delivered or delivered to the wrong place. I wouldn’t recommend ordering anything for delivery.

I submitted an order for the U box. I ordered two of them. I ordered some several years ago from their competitors, and it was total chaos ending in a no-show. So I babysat this entire process with U-Haul. But I didn’t need to everybody did exactly what they said they would do when they said they would do it. They arrived on time they picked up on time they even gave us blankets to borrow with the U box ,they were clean and organized. It rained every single day I had the boxes ( new floors install) and absolutely zero moisture in there! I was surprised to find out how easy the process was including paying via the app. It was just all so painless and I was so surprised, honestly.

I could not be more pleased with my experience. September 2026.

I was given a heated storage room when I didn't ask for such a thing. Why in the world would you heat the rooms when outside are 90 degrees +? I am literally boiling when I go and need to enter the area where my box is. I cannot breathe and I sweat instantly as it is 80 degrees there. I did NOT ask for a heated storage room, why was I pushed into taking it without even telling me that? It must be a trick to push us to rent a more expensive storage room, and in this case you are plenty thieves and villains. Also, I was told that I do not have access to the women's restroom that is located on the 2nd floor, as my box is on the 1st floor. The restroom located on the same floor is always occupied in the last week, because there is a homeless old man with a red suitcase that sleeps and lounges there every night and he is there in the late morning as well. The building fills with customers and with homeless people during the night, all of them sleeping there. I don't know how the homeless people got a hold of the code, but they have it. Yet, the management and the employees don't give a damn about this, nor about the fact that the parking lot is filled with garbage everywhere as there is not any garbage can in the area, yet they are very occupied in chasing the customers that want to sit down or rest at the end of the parking lot. Why?????? They need to be preoccupied in keeping the homeless out of the building, I saw some coming in packs and remaining there overnight. I will also defecate and urinate right in the building if I cannot have access to the only available restroom further, as I already peed my pants twice. This is not acceptable. If I am treated as a thief and I do not have access to the women restroom located at the 2nd floor as I am an old woman and a customer, while the real thieves are left to roam freely in the building by the employers and by the management, then I am taking my suitcase elsewhere, for this is all I have there. 1,000 times shameful to all of them, I am terribly disgusted by how they manage the entire situation. And definitely no, I won't get a more expensive storage box if I do not have furniture, to need a climate controlled one. You cannot push us into this bull s*it. I will leave the reviews this place deserves online. It is despicable how they all treat the customers.

The young lady named Angelique Vickers on yesterday was great. She made my experience renting a truck was very pleasant. She multitasked giving attention to each persons questions and her patience was exemplary. This was the location 7015 Furgerson in Dallas, TX. Thank you Angelique

Rented a uhaul to move 22 miles. They took $277 from my account on the day of rental. Another $70 upon return. Took another $110 three days later. Called to complain and no one can tell me why they keep taking money from me. I'm told they'll return it but instead two days later they took another $370!!!!! Again, I'm told it will be returned. Meanwhile they wiped me out and I can't eat until I get my money they stole

Very disappointing experience with U-Haul.

We specifically called before planning our move and were told that we could take our U-Box ourselves from Brampton to New Brunswick. Based on that information, we planned our entire move.

We spent two days sorting and transferring our belongings between U-Boxes, took time off work, worked almost 10 hours at the location, booked a hotel in Quebec City, and arranged our lease and electricity dates around this plan.

When we later tried to finalize everything, U-Haul told us we could not take the U-Box ourselves.

After I complained, I was told that U-Haul never gave me that information. I asked them to review and provide the original call recording because that would clearly establish what was said. Instead, I was asked to trust what I was being told.

I even said: review the recording carefully. If I misunderstood the original conversation, I will take responsibility. But if the recording confirms what we were told, U-Haul should also take responsibility for its mistake.

Despite all the time, work, planning and expense this caused us, there was no meaningful solution or discount offered. I was still expected to pay approximately $1,750 for delivery.

I have now found another company for approximately $1,050 and cancelled the U-Haul delivery.

The worst part was not the price—it was relying on information provided by U-Haul, making major plans around it, and then feeling completely dismissed when there was a problem.

I strongly recommend getting important information from U-Haul in writing before making plans based on a phone conversation.

My recent experience at the Uhaul Reynolds location was outstanding. Their staff, especially the repairman, demonstrated remarkable patience and helpfulness throughout. I highly recommend their excellent service to others.

Thirty years of loyalty, and it turns out the reward is a live-fire phone-verification interrogation in a parking lot that's been surrendered entirely to staff vehicles. Poetic, really.

Let's start with the lot: freshly closed for "resurfacing," which is corporate for "you get to park three blocks away and walk back like a pilgrim." Meanwhile, no fewer than five actual parking areas sat right there, hand-labeled in Sharpie with "STAFF ONLY" — a monument to the timeless business principle that the customer's convenience ranks somewhere below the assistant manager's Corolla.

Then came the emergency contact ritual, performed not once, not twice, but three times, culminating in the rep actually dialing my wife — who is, as I explained, overseas, asleep, and in a time zone that does not orbit around U-Haul's staffing decisions. When I pointed out that a check-in call is not, in fact, an emergency, he informed me — with the warmth of a DMV kiosk — that this was his "prerogative." Not policy. Not a documented requirement. A vibe.

The grand finale: my phone locked mid-search for a backup number, I muttered a word under my breath that was aimed at my phone, and the rep decided it was aimed at him. Verdict delivered on the spot, no appeal, no lawyer, no last cigarette: "I have decided to refuse to rent to you." Rolled off him like he'd been waiting his whole shift to say it.

So I drove to the next U-Haul, where a human being handed me my reservation like it was 2026 and not some kind of loyalty test devised by a mid-level bureaucrat with main-character energy. She didn't call anyone. She didn't need to. She just looked mildly alarmed when I recapped what I'd just survived down the road.

Thirty years, U-Haul. Thirty. And it took one guy with not even a clipboard and main-character energy to make me feel like a flight risk over a moving truck.

Skip this location. The resurfaced lot will look inviting. It is a trap.

As a person that deals with renting out U-Haul’s frequently for work, I have learned about the good and bad about their website. For good qualities, it is easy to read and somewhat easy to use. The transactions are secure, and after a while it is easy to navigate. On the flip side, the website is super outdated, looking like it’s from the early 2000’s. There are many ways to get lost unless you know what you are doing and it needs to be redone. It also has frequent outages that disrupt use. Overall, U-Haul needs to redo their website.

Once again, the Uhaul app accepted my reservation, sent a confirmation. I just received the "day before" phone call when they inform me there is no 26 ft truck. Only a 15 ft and only a tow dolly instead of the 26 and auto transport trailer. This is like the third time Uhaul has last-minute rug pulled us in the last five years.

Went with Penske, cheaper BTW and they give a 15% veterans discount. My goal is to never do business with Ufail again

On August 29th I rented a truck via mobile pickup which was the first nightmare took over hour to get help. Then get home to load the truck and open the back and it's infested with roaches. I call for help all I got was return the truck if not happy from the girl in madison store. So I spent 70.00 and fogged the truck for hours sprayed for another hour then power washed the truck. I have been trying to speak to a field supervisor with out a phone call they wanna offer 75.00 refund REALLY I spent that fogging their truck. I want a full refund plus the money I spent period. I have the videos of bugs before I fogged it and the video of the bugs running out the truck. So beware when renting a truck from uhaul!!!

I have never ... I will never be using this service again .. Not only did I have to drive an hour away but .. But try to change me for a bunch of shit they never gave me instead of try to give me a refund for it.. Than tells me I dropped it off at the wrong place .. Ya never again.

Not a specific location's fault, but U-Haul scheduling refused to compensate me for the inconvenience of picking up at a location 30 minutes away from the planned one, causing me an extra hour of driving. I asked for either 50 additional miles (for the 940 mile trip) or some kind of discount, but these requests were denied. The rates have already tripled since I last used U-Haul in 2023, and their refusal to give me even a $50 credit for this inconvenience on an $1,800 rental is absurd.

Rented a truck for a one way rental. Rained for our 3 hour drive to our destination. The truck leaked in the storage area above the cab. The bottoms of the boxes stored there fell out due to being wet. Clothing and bedding were stained. Called customer service 5 times over 2 weeks and was told a manager would call and never did. The Uhaul insurance claim was denied because the damage was not accident related.

Absolute nightmare service and broken app design!
I have been stuck outside on the street for over an hour waiting for a pending status that leads nowhere. Your support team is completely useless — they keep telling me to hit "Submit Payment", but the UI literally only shows an option to "Cancel my reservation".
Are your developers even testing this garbage before pushing it to production? The tech team behind this app is clearly overpaid for delivering such a broken, unplayable user experience. Fire the dev team and fix your flow. Unacceptable!