Penske Truck Rental Arvostelua 

My wife and I rented a 26 footer and car dolly to go from Missouri to Montana halfway through had problem with personal vehicle called Penske to see if we could drop it off in a different location because we didn’t know how long it would take our vehicle to get fixed. They charged us like we went all the way there so full priced then charged me an extra almost $600 to drop it off near the location I was so we didn’t even make it halfway there and ended up paying full price plus an extra almost $600. They are a bunch of crooks I would never rent from them again, I will never say anything positive about this company again I had rented from him before never had a problem, but when I had a problem with my personal vehicle, they don’t care they screwed me. I will never recommend pesky again. Then they said they would give me 500 dollar credit never did their trucks have no power and was very very dirty like they are!!!!!!!!

Twice, I have tried to rent 26" lift-gate trucks from Penske. Both times they allowed me to make the reservation and the CANCELLED the reservation the day before I was supposed to pick it up. Once because hey said they don't rent to government departments and once because they (changed their policy) and said they won't rent lift-gate trucks to household renters.
It's a company's right to rent to whoever they want, BUT they allowed my reservation to stand for weeks befopre they cancelled on the day before I was supposed to pick the truck up.

BEWARE. Their customer service sucks beyond belief. They will leave you hanging with no recourse at the very last second. I actually called and confirmed my reservation 2 days before pickup and they confirmed it. Then, the day before I received an email telling me they could not honor the reservation.

If you really need a truck and have to have it, they can and will pull the rug out from under you THE DAY BEFORE you wanted to pick the truck up.

Penske sucks and they will not honor their reservations and will not tell you until the day before you pick it up. If you are stupid enough to make a reservation with them you may find yourself without a truck when you really need it.

We reserved a truck at Penske paid almost 2000 dollars (already paid for)
We broke down in RV had to pay 50 dollars for a ride to okc because we were more then an hour outside of town on I-40 we called and let them know they said they would hold truck , we told them we would be here at noon, we showed up at 12:03 and they let our truck go , so after sitting here about 15 min they tell us they will try to have a truck here in 30 min or so , this is ridiculous, I wish I wouldn’t have prepaid because this is poor customer service

Everybody was so helpful. I had issues they dealt immediately. If you want to rent a truck, Penske is the right choice. Don't even look at Uhaul.

NEVER RENT FROM PENSKE TRUCK RENTALS! Went to pick up my 26' moving truck today on 9/26/26. They sent me a confirmation email to pick up my truck. I got there, and they said they had no truck for me, and there were none in town. You will have to check Budget or U-Haul. No, sorry, no one reached out to me before I got there to let me know. They left me scrambling. No care for the movers I have booked, and they completely screwed up everything. This was my one and only experience with Penske, and I will NEVER recommend or use them again. Apparently, this is common with this business.

Extremely Disappointing and Stressful Experience — I Would Not Use Penske Again
I chose Penske because, before making my reservation, I had read that Penske was known for maintaining its trucks well and providing reliable moving equipment. That reputation was one of the main reasons I decided to go with Penske instead of another moving truck company. Unfortunately, my actual experience was completely different from what I expected.
During my move, the Penske truck broke down, and we were left dealing with the consequences for more than six hours. This was not a minor inconvenience. When you're in the middle of a long-distance move, every hour matters. We had a carefully planned schedule, people coordinating the move, unloading arrangements, and a destination we needed to reach. Losing more than six hours because of a truck failure created a major disruption to the entire move.
What made the situation even more frustrating was that I had specifically chosen Penske because I believed I was paying for a more reliable and properly maintained moving truck. A breakdown of this magnitude completely undermined the reason I chose the company in the first place.
The lost time had a direct financial impact as well. A moving truck isn't just transportation — when you're moving, delays can affect labor, schedules, accommodations, fuel, appointments, unloading help, and other arrangements that have already been paid for or scheduled. Once the truck broke down, everything became more complicated, stressful, and expensive.
Moving is already one of the most stressful things a person can go through. When you rent a moving truck from a nationally recognized company, you expect the vehicle to be roadworthy, dependable, and capable of completing the trip without a major mechanical failure. Unfortunately, that was not my experience with Penske.
I am especially disappointed because I made my decision based on Penske's reputation for taking care of its equipment. After what happened to me, I have a very difficult time understanding how this truck was considered ready for a long-distance move.
I have been involved in real estate, and moving, transporting property, and dealing with contractors and service companies are things I take seriously. Reliability and accountability matter tremendously in this business. Based on this experience, I would have a very difficult time recommending Penske to someone who needs dependable transportation for a move.
After this experience, I would not rent from Penske again, and I cannot recommend Penske to others. The six-plus hours we lost were extremely costly and disruptive, and the entire experience turned what was already a stressful move into a truly horrifying and exhausting situation.
I sincerely hope Penske takes situations like this seriously and takes a closer look at its vehicle inspection and maintenance procedures. Customers are trusting these trucks to transport their homes, belongings, and livelihoods across significant distances. They deserve equipment that is properly inspected, maintained, and reliable.
For me, this experience completely changed my opinion of Penske. I chose the company because I thought I was choosing reliability. Unfortunately, that is not what I received.

I WAS PLANNING ON MOVING WITH MY FAMILY GOT TOTALLY HARRASSED TO MOVE TO A 26 FOOT OR 22 FOOT TRUCK BECAUSE THEY SAID "WE NEED BIG TRUCKS WHERE YOUR GOING NOT LITTLE ONES" SO AS A FAVOR TO THEM I AGREED TO TAKE A 22 FOOT TRUCK EVEN THOUGH I CALLED FOR A VAN OR SMALLEST BOX TRUCK. 3 DAYS AGO THEY TELL ME I NOW HAVE TO TAKE A 26 FOOTER AS THAT IS WHAT THEY NEED UP THERE NOW. I SAID I DON'T WANT THAT AND WE NEED TO FIX IT. THEY GOT PISSED AND AGREED TO CANCEL IT BECAUSE OF THEIR CRAP! THESE ASSHATS TRIED CHARGING ME ALMOST 300 DOLLARS GUYS! I AM DISABLED #1 #2 THEY VOIDED ANY AGREEMENT WHEN THEY DECIDED ON WHAT I NEED TO DRIVE AND NOT WHAT I ASKED TO DRIVE! I MAKE LESS THAN 1K A MONTH! I DON'T LEAVE MANY REVIEWS SO THE ONES I DO I LEAVE ARE FOR OTHERS LIKE ME WHO ARE ALREADY STRUGGLING FINANCIALLY AND THEY CAN AVOID DISHONEST STAFF AND COMPANIES! YOU HAVE BEEN WARNED ⚠️ DO NOT USE THIS COMPANY!

I got charged twice for one truck. First they charged me 260 then they charged me an additional 290. Waiting for a refund for the 260. Be weary of using this company and watch your accounts

I reserved a truck on July 20, 2026. Plans changed and on August 4, 2026, I called to cancel the truck. Even though I had not received a product, or service, Penske charged 401.33 to my credit card. Five days have passed and the money has not been refunded to my credit card. I was told it would take 7-10 business days to receive the refund. Why is Penske charging ANYTHING to a credit card prior to you actually picking up the truck? Keeping your money for nearly two weeks is theft, as well as poor business operations. I will never use Penske again.

If I could give a negative star I would. Why would you charge 287.00 as a fee for no show??? That was not disclosed when I made the RESERVATION. When I tried to call, no one was available to pick up the phone. I want a refund but I know that this type of thuggery is accepted in America. So I know I won’t get one. If you get 10 people to make a reservation and they don’t keep it, along with convenient lack of communication, it could mean a cool million a year for NOTHING!!! Not a bad haul. Crooks. The lady that helped me was incompetent and she did not warn me about how I was about to be robbed by yet another American corporation. Yall suck! 👎🏽

We completed an 8 hour, very tedious move late last night in the worst truck we have ever rented. It all started in the rental office when the kind lady let us know that the truck she was giving us had been returned with “a little less than 3/4 tank, so we just needed to return it with 3/4 of a tank of gas”. I was confused because why are we being asked to return it with more than it has in it when we pick it up. Also, I have never been given a truck that wasn’t full of fuel, is this standard practice for Penske now? When we got to the gas station we noticed it only had half a tank, not a little less than 3/4 of a tank.

The truck had 99K+ miles on it and we noted it was in rough shape overall the moment we stepped inside. There was spilled soda across the dashboard, dog hair all over the cab including the entire passenger seat. We travel with our pups a lot as well, but we will roll out the vehicle before we return it, and it was clear Penske didn’t clean it up at all when it was returned. There was also a center seat folded up when we got in the truck, so we assumed it was bolted into the truck, we were wrong! When we came to an abrupt stop on the interstate during our move, the seat flew forward and slammed into our arms. Very painful, but more than that, so very dangerous. We then had to pull over and secure it in the back of the truck - thankfully we had room. In addition to all of this, the loud screeching sound coming from where the trailer meets the back of the cab was unbearable! This went on for the entire 8 hour trip, and I have a video of this for you as well. I tried stuffing towels up into the area where they meet to get it to stop, to no avail.
We could hardly hear each other speak once we got on the interstate.

A few years ago we stopped renting from U-Haul, and switched to Penske due to the poor condition of the U-haul vehicles. Penske has always been more expensive to rent, but it has been worth it to get vehicles that are newer and well maintained. Sadly, I paid $150 more to rent from Penske this time, and the truck was worse than any U-Haul truck I have ever rented.

Penske service was incredible. Swift with delivery and truck was in great shape.

I recommend that you avoid renting from Penske. It's "Administration Fee" for paying an electronic toll is $25.00! That is outrageous, it has absolutely no bearing on Penske's minimal actual costs, and it is wildly more than most vehicle rental fee agreements -- for instance, Enterprise, National, and Alamo all have $4.95 toll administration fees, which is less than 20% what Penske charges. If Penske acts this outrageously for such a minimal admin task, I cannot imagine the nonsense it will engage in if a problem arises. This is a gouge of hard-working Americans who need to rent a vehicle from a company that is making money hand-over-fist. All this being said, if you have a FasTrak, AS SOON AS YOU GET THE TRUCK, ADD ITS LICENSE TO YOUR ACCOUNT -- AND AS SOON AS YOU RETURN THE TRUCK, REMOVE ITS LICENSE FROM YOUR ACCOUNT!

Things don’t go perfectly in business. How I rate companies is more about what do they try to do when things don’t go well? I tried to find a truck online at around 11 PM on a Friday night. This is in the heat of summer where moving trucks are pretty much fully rented out everywhere. I felt pretty lucky to find one with Penske. Well, turns out the online platform wasn’t accurate and the truck I’d requested was not available. I heard from Jack at the Earth city location at 7:51 AM the next day! He let me know well in advance of my pick up time that he was sorry but it actually was not available. Honestly, that is good enough service to me for a five star review. That being said, he didn’t just let me know it wasn’t available, he came ready with alternative options for me to get a truck. This may seem simple, but in a world where people can get pretty apathetic about customer service I was very impressed by it. I’m just a random customer. He didn’t need to go above and beyond. But he did. Five stars.

I was in desperate need of a rental truck when I reached out to Darius at the Penske Rental location in Milford, DE. At the time, he didn't have anything that fit my needs, but he assured me he would keep looking and let me know as soon as something became available.

From the very beginning, Darius made me feel like finding me a truck was just as important to him as it was to me. He stayed in frequent contact, kept me updated, and when he found the right truck, he even arranged to have it moved to a more convenient pickup location for me.

The level of customer service he provided was truly above and beyond. It's rare to find someone who genuinely cares and follows through the way he did. Because of the experience he gave me, I will absolutely continue to do business with Penske in the future.

Thank you, Darius, for going the extra mile and treating me like a valued customer. I have already shared my experience with your manager because exceptional employees deserve to be recognized, and I hope Penske knows what an asset they have in you!

My Nightmare with Penske Truck Rental: Unreliable Trucks and Absent Corporate SupportWhen you pay a premium for a truck rental, you expect reliable vehicles and a company that stands behind its service. Unfortunately, my recent experience with Penske Truck Rental was a logistical nightmare filled with unfulfilled promises, broken-down vehicles, and a shockingly incompetent corporate support team.It started with a confirmed, two-day warehouse-to-warehouse move on Long Island. I arrived at the Islip, NY location with a crew of five men ready to load 60+ pianos, only to find out there was no truck for us. After waiting for over an hour, neither the local staff nor corporate had any solutions. We were forced to cancel and scramble for a U-Haul—and to add insult to injury, Penske hit me with a $100 cancellation fee after promising it would be free.After spending hours on the phone disputing the fee, I had to book a second reservation in Stamford, CT. We picked up the Penske truck, but it barely made it back to Long Island. Engine malfunction warnings were blaring, and the truck's alarm system was beeping out of control.By the time we pulled across the street from our loading site, the local office was closed. Corporate offered absolutely no help, claiming there was nothing they could do. We only got moving again thanks to a heroic mechanic who happened to still be working and cleared the engine codes for us.Because I didn't trust the truck to start the next morning, I had to pay out-of-pocket for Ubers back and forth. When I called corporate the next day for a replacement, they were completely unhelpful. (A special shout-out to Dexter at the Stamford branch, who was actually the only person who tried to help). The night prior, Roadside Assistance told me they couldn't help me and that no one would be dispatched after 7:30.Because of their service failures, I had to drive an extra hour out of my way on a Friday to West Haven, CT, just to pick up a functioning truck.It is completely unacceptable to take customers' money, charge a premium, and provide trucks that are either not there or completely unserviceable. If you are a business owner or planning a major move, take your money somewhere else—because Penske will leave you stranded and charge you for the privilege.

I am beyond disappointed with Penske and will never use them again.

My husband and I booked and prepaid for a 26-foot truck on April 3, 2026 for our July 2, 2026 move from Washington to Idaho. We did everything we were supposed to do. Reserved months in advance, paid over $1,200 upfront, and even arrived early at the pickup location.

When we got there, our truck wasn't there.

Instead, we were told it was about an hour away because it had developed a check engine light and was being diagnosed. No one could tell us when it would be available. We were on a strict moving timeline and couldn't simply wait around indefinitely. To make matters worse, Penske had no replacement trucks available. So after planning this move for months, we had no choice but to cancel our reservation because Penske couldn't provide the truck we had already reserved and paid for.

It gets even worse.

As of July 8, I still hadn't received my refund and was told to "allow a few more days." Then I noticed Penske had also charged me an additional $100 no-show fee. A no-show? We absolutely showed up. The truck didn't. I had to spend even more time calling customer service to get that charge reversed.

Since Penske left us stranded, we had to scramble to find another rental. U-Haul was the only company with anything available, but they only had a 20-foot truck, so we also had to rent an enclosed trailer. Instead of the little over $1,200 we had budgeted with Penske, we ended up paying nearly $2,000. Because the truck was smaller, we also had to rent a storage unit for everything that wouldn't fit.

Now, because of Penske's failure to honor our reservation, we have to make another trip from Idaho back to Washington, rent yet another truck, and move the rest of our belongings out of storage. Penske's inability to provide the truck we reserved has cost us thousands of dollars, countless hours of stress, and completely disrupted our move.

The most frustrating part is that this wasn't a last-minute reservation. We booked three months in advance specifically to avoid this exact situation. A company that rents moving trucks should have contingency plans when a vehicle breaks down. Instead, there was no backup, no real solution, and no accountability.

This experience was stressful, expensive, and completely avoidable. Penske didn't just inconvenience us, they created a financial and logistical nightmare during one of the biggest moves of our lives.

If you're planning an important move, I strongly recommend looking elsewhere. We ended up with U-Haul because we had no other choice. While it cost us more than we originally planned, at least they had equipment available when we desperately needed it.

I would never trust Penske with another move

I had an excellent experience with Penske Truck Rental. The customer service representative, April Bryant, went above and beyond to help me. She confirmed my truck return immediately, followed up to ensure everything was handled properly, and made sure I received my receipt right away. Her efficiency and great communication made the entire process stress-free. Highly recommend

The worse experience dealing with Penske used truck sales. We dealt with the lady by the name of Martha Hanna, not sure if it's her or the support behind her but she brought us to our knees. It has been 2 months since we paid for the truck and brought it in. However, we cannot register it and use as Penske has failed to provide title, temp tags or plates. There are multiple emails and phone calls to Penske that remain unanswered. They simply don't care. They by far are the worse run organization we have ever done business with. The whole process was extremely tedious and time consuming. We had to sent paperwork multiple times, some time the same thing over and over and the other time change it to something else and then change it back to the original. Finally, we cleared everything, received the truck and not it's been 2 months, begging them to send the paperwork so we can actually use the truck. Almost, seems like they thrive off of misery of other people. These people are awful and incompetent, stay away from them.

Right off the bat, truck was dirty from being picked up in Corvallis Oregon.Had to go to local penske contractor for windshield to be washed and washer fluid added. ABS lights came on in NM, told we had a very long wait time (over 90 minutes, however, we were near TA truck stop and got serviced. Possibly no required maintenance was performed for this vehicle’s required maintenance cycle. Couple hundred miles down the road, seat belt shoulder strap locks you into place with very slight movement, and I mean choking tight! Have to undo seatbelt entirely to release the tension, now it’s stuck behind the seat which makes the lap belt void for use. What a piece of sh*t Truck I got on this trip.I do not recommend this 16ft Penske Truck for long distance travel until you can verify vehicle was properly cleaned and serviced.
VEHICLE # 91629379
With that said, I have never had issues with Penske Trucks before and I have used them for all my out of state moves.